dropdown works for assign

helpdesk/templates/helpdesk/ticket_desc_table.html

@@ -73,9 +73,31 @@
                         <td>{{ ticket.created|date:"DATETIME_FORMAT" }} ({{ ticket.created|naturaltime }})</td>
                     </tr>
                     <tr>
+                        <!-- show current Assignee for ticket -->
                         <th class="table-active">{% trans "Assigned To" %}</th>
                         <td>
+                            <!-- assignment drop down -->
                             {{ ticket.get_assigned_to }}
+                            <form method="post" action="{% url 'helpdesk:mass_update' %}">
+                                {% csrf_token %}
+                                <input type="hidden" name="ticket_id" value="{{ ticket.id }}">
+                                <input type="hidden" name="next" value="{% url 'helpdesk:view' ticket.id %}">
+
+                                <div class="d-flex align-items-center gap-2">
+                                    <select name="action" class="form-select form-select-sm">
+                                        <option disabled selected>Assign to...</option>
+                                        {% for user in assignable_users %}
+                                            <option value="assign_{{ user.id }}" {% if ticket.assigned_to and ticket.assigned_to.id == user.id %}selected{% endif %}>
+                                                {{ user.get_full_name|default:user.username }}
+                                            </option>
+                                        {% endfor %}
+                                    </select>
+                                    <button type="submit" class="btn btn-primary btn-sm">
+                                        <i class="fas fa-user-check"></i>
+                                    </button>
+                                </div>
+                            </form>
+                            <!-- self assign hand -->
                             <a class="btn btn-primary btn-sm float-right" data-toggle="tooltip" href='?take' title='{% trans "Assign this ticket to " %}{{ request.user.email }}'>
                                 <i class="fas fa-hand-paper"></i>
                             </a>

helpdesk/views/public.py

@@ -1,7 +1,7 @@
 """
 django-helpdesk - A Django powered ticket tracker for small enterprise.
 
-(c) Copyright 2008 Jutda. All Rights Reserved. See LICENSE for details.
+(c) Copyright 2008-2025 Jutda. All Rights Reserved. See LICENSE for details.
 
 views/public.py - All public facing views, eg non-staff (no authentication
                   required) views.

helpdesk/views/staff.py

@@ -1,7 +1,7 @@
 """
 django-helpdesk - A Django powered ticket tracker for small enterprise.
 
-(c) Copyright 2008 Jutda. All Rights Reserved. See LICENSE for details.
+(c) Copyright 2008-2025 Jutda. All Rights Reserved. See LICENSE for details.
 
 views/staff.py - The bulk of the application - provides most business logic and
                  renders all staff-facing views.
@@ -87,6 +87,7 @@ import helpdesk.views.abstract_views as abstract_views
 from helpdesk.views.permissions import MustBeStaffMixin
 import json
 import re
+import logging
 from rest_framework import status
 from rest_framework.decorators import api_view
 import typing
@@ -96,6 +97,9 @@ from django.utils.timezone import now
 if helpdesk_settings.HELPDESK_KB_ENABLED:
     from helpdesk.models import KBItem
 
+logger = logging.getLogger(__name__)
+
+
 DATE_RE: re.Pattern = re.compile(
     r"(?P<month>\d{1,2})/(?P<day>\d{1,2})/(?P<year>\d{4})$"
 )
@@ -473,6 +477,10 @@ def view_ticket(request, ticket_id):
     # add custom fields to further details panel
     customfields_form = EditTicketCustomFieldForm(None, instance=ticket)
 
+    # Define users that the ticket can be assigned to
+    assignable_users = User.objects.filter(is_active=True).order_by('username')
+    logger.debug("Assignable users:", assignable_users)
+
     return render(
         request,
         "helpdesk/ticket.html",
@@ -488,6 +496,7 @@ def view_ticket(request, ticket_id):
             "SHOW_SUBSCRIBE": show_subscribe,
             "checklist_form": checklist_form,
             "customfields_form": customfields_form,
+            "assignable_users": assignable_users,
             **extra_context_kwargs,
         },
     )
@@ -816,7 +825,9 @@ def mass_update(request):
         elif action == "delete":
             t.delete()
 
-    return HttpResponseRedirect(reverse("helpdesk:list"))
+    # Go to ticket template if from ticket or list template otherwise
+    next_url = request.POST.get("next") or reverse("helpdesk:list")
+    return HttpResponseRedirect(next_url)
 
 
 mass_update = staff_member_required(mass_update)