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django-helpdesk - A Django powered ticket tracker for small enterprise. django-helpdesk - A Django powered ticket tracker for small enterprise.
======================================================================= =======================================================================
(c) Copyright 2009-11 Jutda. All Rights Reserved. See LICENSE for details. Copyright 2009-11 Jutda and Ross Poulton. All Rights Reserved. See LICENSE for details.
django-helpdesk was formerly known as Jutda Helpdesk, named after the django-helpdesk was formerly known as Jutda Helpdesk, named after the
company who originally created it. As of January 2011 the name has been company who originally created it. As of January 2011 the name has been
@ -10,23 +10,25 @@ contributors reaching far beyond Jutda.
Complete documentation is available in the docs/ directory, or online at http://django-helpdesk.readthedocs.org/. Complete documentation is available in the docs/ directory, or online at http://django-helpdesk.readthedocs.org/.
You can see a demo installation at http://demo.jutdahelpdesk.com
0. Table of Contents 0. Table of Contents
-------------------- --------------------
`1. Licensing`_ 1. `Licensing`_
`2. Dependencies (pre-flight checklist)`_ 2. `Dependencies (pre-flight checklist)`_
`3. Upgrading from previous versions`_ 3. `Upgrading from previous versions`_
`4. Installation`_ 4. `Installation`_
1. Licensing Licensing
------------ =========
See the file 'LICENSE' for licensing terms. Note that django-helpdesk is See the file 'LICENSE' for licensing terms. Note that django-helpdesk is
distributed with 3rd party products which have their own licenses. See distributed with 3rd party products which have their own licenses. See
LICENSE.3RDPARTY for license terms for included packages. LICENSE.3RDPARTY for license terms for included packages.
2. Dependencies (pre-flight checklist) Dependencies (pre-flight checklist)
-------------------------------------- ===================================
1. Python 2.4+ 1. Python 2.4+
2. Django (1.2 or newer) 2. Django (1.2 or newer)
@ -43,8 +45,8 @@ http://docs.djangoproject.com/en/dev/ref/databases/#sqlite-string-matching
When you try to do a keyword search using sqlite, a message will be displayed When you try to do a keyword search using sqlite, a message will be displayed
to alert you to this shortcoming. There is no way around it, sorry. to alert you to this shortcoming. There is no way around it, sorry.
3. Upgrading from previous versions Upgrading from previous versions
----------------------------------- ================================
If you are upgrading from a previous version of django-helpdesk, you should If you are upgrading from a previous version of django-helpdesk, you should
read the UPGRADING file to learn what changes you will need to make to get read the UPGRADING file to learn what changes you will need to make to get
@ -67,8 +69,8 @@ the current version of django-helpdesk working.
4. Continue to the 'Initial Configuration' area, if needed. 4. Continue to the 'Initial Configuration' area, if needed.
4. Installation Installation
--------------- ============
``pip install django-helpdesk`` ``pip install django-helpdesk``