Smart email parsing (closes #203): Use email-reply-parser to ignore cruft in incoming emails

README.rst

@@ -25,12 +25,13 @@ LICENSE.3RDPARTY for license terms for included packages.
 Dependencies (pre-flight checklist)
 -----------------------------------
 
-1. Python 2.5+ 
+1. Python 2.6+ 
 2. Django (1.4 or newer)
 3. South for database migrations (highly recommended, but not required). Download from http://south.aeracode.org/
 4. An existing WORKING Django project with database etc. If you
    cannot log into the Admin, you won't get this product working.
 5. `pip install django-bootstrap-form` and add `bootstrapform` to `settings.INSTALLED_APPS`
+6. `pip install email-reply-parser` to get smart email reply handling
 
 **NOTE REGARDING SQLITE AND SEARCHING:**
 If you use sqlite as your database, the search function will not work as

helpdesk/management/commands/get_email.py

@@ -21,6 +21,8 @@ from email.header import decode_header
 from email.Utils import parseaddr, collapse_rfc2231_value
 from optparse import make_option
 
+from email_reply_parser import EmailReplyParser
+
 from django.core.files.base import ContentFile
 from django.core.management.base import BaseCommand
 from django.db.models import Q
@@ -192,7 +194,7 @@ def ticket_from_message(message, queue, quiet):
 
         if part.get_content_maintype() == 'text' and name == None:
             if part.get_content_subtype() == 'plain':
-                body_plain = decodeUnknown(part.get_content_charset(), part.get_payload(decode=True))
+                body_plain = EmailReplyParser.parse_reply(decodeUnknown(part.get_content_charset(), part.get_payload(decode=True)))
             else:
                 body_html = part.get_payload(decode=True)
         else:

requirements.txt

@@ -1,2 +1,3 @@
 Django>1.4
 django-bootstrap-form
+email-reply-parser