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Fix to prevent tickets being escalated too soon. Thanks to Walter Doekes for the patch. (Google Code #148; Github #8)

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Ross Poulton 2011-01-29 05:52:24 +00:00
parent e49ba97b8c
commit 46d8e6284e
1 changed files with 1 additions and 1 deletions
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2
helpdesk/management/commands/escalate_tickets.py
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@ -92,7 +92,7 @@ def escalate_tickets(queues, verbose):
| Q(on_hold=False)
).filter(
Q(last_escalation__lte=req_last_escl_date)
| Q(last_escalation__isnull=True)
| Q(last_escalation__isnull=True, created__lte=req_last_escl_date)
):
t.last_escalation = datetime.now()