Rebuilt HTML documentation

docs/html/_sources/api.txt

@@ -1,6 +1,6 @@
-django-helpdesk Ticket API
+Ticket API
-==========================
+==========
 
 django-helpdesk includes an API accessible via HTTP POST requests, allowing you to create and alter tickets from 3rd party software and systems.
 
-For usage instructions and command syntax, see the file templates/helpdesk/api_help.html, or visit http://helpdesk/api/help/.
+For usage instructions and command syntax, see the file ``templates/helpdesk/api_help.html``, or visit http://helpdesk/api/help/.

docs/html/_sources/configuration.txt

@@ -1,5 +1,5 @@
-django-helpdesk Configuration
+Configuration
-=============================
+=============
 
 Before django-helpdesk will be much use, you need to do some basic configuration. Most of this is done via the Django admin screens.
 

docs/html/_sources/custom_fields.txt

@@ -1,5 +1,5 @@
-django-helpdesk custom fields
+Custom Fields
-=============================
+=============
 
 As of February 2011, django-helpdesk supports custom fields on the ``Ticket`` model. These fields are created by using the Django administration tool, and are shown on both the public and staff submission forms. 
 

docs/html/_sources/index.txt

@@ -47,7 +47,7 @@ If a user is a staff member, they get general helpdesk access, including:
 
 Licensing
 ---------
-django-helpdesk is released under the BSD license, however it packages 3rd party applications which may be using a different license. See the files LICENSE and LICENSE.3RDPARTY for more details.
+django-helpdesk is released under the BSD license, however it packages 3rd party applications which may be using a different license. More details can be found in the :doc:`license documentation`.
 
 Dependencies
 ------------
@@ -63,6 +63,7 @@ Contents:
    :maxdepth: 2
    :glob:
 
+   license
    install
    configuration
    settings

docs/html/_sources/install.txt

@@ -15,7 +15,7 @@ Try using ``pip install django-helpdesk``. Go and have a beer to celebrate Pytho
 GIT Checkout (Cutting Edge)
 ~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
-``git clone git://github.com/rossp/django-helpdesk.git``
+If you're planning on editing the code or just want to get whatever is the latest and greatest, you can clone the official Git repository with ``git clone git://github.com/rossp/django-helpdesk.git``
 
 Copy the ``helpdesk`` folder into your ``PYTHONPATH``.
 
@@ -49,9 +49,9 @@ Adding To Your Django Project
 
    ./manage.py syncdb
 
-4. Inside your ``MEDIA_ROOT`` folder, create a new folder called ``helpdesk`` and copy the contents of ``helpdesk/htdocs`` into it. Alternatively, create a symlink:
+4. Inside your ``MEDIA_ROOT`` folder, create a new folder called ``helpdesk`` and copy the contents of ``helpdesk/htdocs`` into it. Alternatively, create a symlink::
 
-   ``ln -s /path/to/helpdesk/htdocs /path/to/media/helpdesk``
+      ln -s /path/to/helpdesk/htdocs /path/to/media/helpdesk
 
 5. Inside your ``MEDIA_ROOT`` folder, inside the ``helpdesk`` folder, is a folder called ``attachments``. Ensure your web server software can write to this folder - something like this should do the trick::
 
@@ -60,19 +60,19 @@ Adding To Your Django Project
 
    (substitute www-data for the user / group that your web server runs as, eg 'apache' or 'httpd')
 
-    If all else fails ensure all users can write to it:
+   If all else fails ensure all users can write to it::
 
-    ``chmod 777 attachments/``
+      chmod 777 attachments/
 
    This is NOT recommended, especially if you're on a shared server.
 
 6. Ensure that your ``attachments`` folder has directory listings turned off, to ensure users don't download files that they are not specifically linked to from their tickets.
 
-   If you are using Apache, put a ``.htaccess`` file in the ``attachments`` folder with the following content:
+   If you are using Apache, put a ``.htaccess`` file in the ``attachments`` folder with the following content::
 
-   ``Options -Indexes``
+      Options -Indexes
 
-   You will also have to make sure that ``.htaccess`` files aren't being ignored.
+You will also have to make sure that ``.htaccess`` files aren't being ignored.
 
-   Ideally, accessing http://MEDIA_URL/helpdesk/attachments/ will give you a 403 access denied error.
+Ideally, accessing http://MEDIA_URL/helpdesk/attachments/ will give you a 403 access denied error.
 

docs/html/_sources/license.txt

@@ -0,0 +1,110 @@
+License
+=======
+
+django-helpdesk is released under the terms of the BSD license. You must agree to these terms before installing or using django-helpdesk.::
+
+    Copyright (c) 2008, Ross Poulton (Trading as Jutda)
+    All rights reserved.
+
+    Redistribution and use in source and binary forms, with or without modification,
+    are permitted provided that the following conditions are met:
+
+        1. Redistributions of source code must retain the above copyright
+           notice, this list of conditions and the following disclaimer.
+
+        2. Redistributions in binary form must reproduce the above copyright
+           notice, this list of conditions and the following disclaimer in the
+           documentation and/or other materials provided with the distribution.
+
+        3. Neither the name of Ross Poulton, Jutda, nor the names of any 
+           of its contributors may be used to endorse or promote products
+           derived from this software without specific prior written permission.
+
+    THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND
+    ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
+    WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE
+    DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE
+    FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL
+    DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR
+    SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER
+    CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY,
+    OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE
+    OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
+
+    EXCEPTIONS
+
+    This software is distributed with some third-party software which is not distributed under the above license. See LICENSE.3RDPARTY for further details.
+
+django-helpdesk includes 3rd party software. The licenses for these 
+applications are included below.
+
+License for jQuery & jQuery UI
+------------------------------
+::
+    Copyright (c) 2007 John Resig, http://jquery.com/
+
+    Permission is hereby granted, free of charge, to any person obtaining
+    a copy of this software and associated documentation files (the
+    "Software"), to deal in the Software without restriction, including
+    without limitation the rights to use, copy, modify, merge, publish,
+    distribute, sublicense, and/or sell copies of the Software, and to
+    permit persons to whom the Software is furnished to do so, subject to
+    the following conditions:
+
+    The above copyright notice and this permission notice shall be
+    included in all copies or substantial portions of the Software.
+
+    THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND,
+    EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF
+    MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND
+    NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE
+    LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION
+    OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION
+    WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
+
+License for jQuery UI 'Smoothness' theme
+----------------------------------------
+::
+    /*
+     * jQuery UI screen structure and presentation
+     * This CSS file was generated by ThemeRoller, a Filament Group Project for jQuery UI
+     * Author: Scott Jehl, scott@filamentgroup.com, http://www.filamentgroup.com
+     * Visit ThemeRoller.com
+    */
+
+License for akismet.py
+----------------------
+::
+    Copyright (c) 2003-2009, Michael Foord
+    All rights reserved.
+    E-mail : fuzzyman AT voidspace DOT org DOT uk
+
+    Redistribution and use in source and binary forms, with or without
+    modification, are permitted provided that the following conditions are
+    met:
+
+
+        * Redistributions of source code must retain the above copyright
+          notice, this list of conditions and the following disclaimer.
+
+        * Redistributions in binary form must reproduce the above
+          copyright notice, this list of conditions and the following
+          disclaimer in the documentation and/or other materials provided
+          with the distribution.
+
+        * Neither the name of Michael Foord nor the name of Voidspace
+          may be used to endorse or promote products derived from this
+          software without specific prior written permission.
+
+    THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS
+    "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT
+    LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR
+    A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT
+    OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,
+    SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT
+    LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE,
+    DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY
+    THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT
+    (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE
+    OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
+

docs/html/_sources/settings.txt

@@ -1,5 +1,5 @@
-django-helpdesk settings
+Settings
-========================
+========
 
 The following settings can be changed in your ``settings.py`` file to help change the way django-helpdesk operates.
 

docs/html/_sources/spam.txt

@@ -1,9 +1,9 @@
-django-helpdesk spam filtering
+Spam Filtering
-==============================
+==============
 
-django-helpdesk includes a copy of ``akismet.py`` by Michael Foord, which lets incoming ticket submissions be automatically checked against either the Akismet or TypePad Anti-Spam services.
+django-helpdesk includes a copy of ``akismet.py`` by `Michael Foord <http://www.voidspace.org.uk/>`_, which lets incoming ticket submissions be automatically checked against either the `Akismet <http://akismet.com/>`_ or `TypePad Anti-Spam <http://antispam.typepad.com/>`_ services.
 
-To enable this functionality, sign up for an API key with one of the following services:
+To enable this functionality, sign up for an API key with one of these two services.
 
 Akismet
 ~~~~~~~
@@ -26,6 +26,7 @@ If you have either of these settings enabled, the spam filtering will be done au
 Example
 ~~~~~~~
 
-A sample configuration in ``settings.py`` may be:
+A sample configuration in ``settings.py`` may be::
+
+   TYPEPAD_ANTISPAM_API_KEY = 'abc123'
 
-TYPEPAD_ANTISPAM_API_KEY = 'abc123'

docs/html/api.html

@@ -7,7 +7,7 @@
   <head>
     <meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
     
-    <title>django-helpdesk Ticket API &mdash; django-helpdesk v0.1 documentation</title>
+    <title>Ticket API &mdash; django-helpdesk v0.1 documentation</title>
     <link rel="stylesheet" href="_static/default.css" type="text/css" />
     <link rel="stylesheet" href="_static/pygments.css" type="text/css" />
     <script type="text/javascript">
@@ -23,7 +23,7 @@
     <script type="text/javascript" src="_static/underscore.js"></script>
     <script type="text/javascript" src="_static/doctools.js"></script>
     <link rel="top" title="django-helpdesk v0.1 documentation" href="index.html" />
-    <link rel="prev" title="django-helpdesk custom fields" href="custom_fields.html" /> 
+    <link rel="prev" title="Custom Fields" href="custom_fields.html" /> 
   </head>
   <body>
     <div class="related">
@@ -33,7 +33,7 @@
           <a href="genindex.html" title="General Index"
              accesskey="I">index</a></li>
         <li class="right" >
-          <a href="custom_fields.html" title="django-helpdesk custom fields"
+          <a href="custom_fields.html" title="Custom Fields"
              accesskey="P">previous</a> |</li>
         <li><a href="index.html">django-helpdesk v0.1 documentation</a> &raquo;</li> 
       </ul>
@@ -44,10 +44,10 @@
         <div class="bodywrapper">
           <div class="body">
             
-  <div class="section" id="django-helpdesk-ticket-api">
+  <div class="section" id="ticket-api">
-<h1>django-helpdesk Ticket API<a class="headerlink" href="#django-helpdesk-ticket-api" title="Permalink to this headline">¶</a></h1>
+<h1>Ticket API<a class="headerlink" href="#ticket-api" title="Permalink to this headline">¶</a></h1>
 <p>django-helpdesk includes an API accessible via HTTP POST requests, allowing you to create and alter tickets from 3rd party software and systems.</p>
-<p>For usage instructions and command syntax, see the file templates/helpdesk/api_help.html, or visit <a class="reference external" href="http://helpdesk/api/help/">http://helpdesk/api/help/</a>.</p>
+<p>For usage instructions and command syntax, see the file <tt class="docutils literal"><span class="pre">templates/helpdesk/api_help.html</span></tt>, or visit <a class="reference external" href="http://helpdesk/api/help/">http://helpdesk/api/help/</a>.</p>
 </div>
 
 
@@ -58,7 +58,7 @@
         <div class="sphinxsidebarwrapper">
   <h4>Previous topic</h4>
   <p class="topless"><a href="custom_fields.html"
-                        title="previous chapter">django-helpdesk custom fields</a></p>
+                        title="previous chapter">Custom Fields</a></p>
   <h3>This Page</h3>
   <ul class="this-page-menu">
     <li><a href="_sources/api.txt"
@@ -88,7 +88,7 @@
           <a href="genindex.html" title="General Index"
              >index</a></li>
         <li class="right" >
-          <a href="custom_fields.html" title="django-helpdesk custom fields"
+          <a href="custom_fields.html" title="Custom Fields"
              >previous</a> |</li>
         <li><a href="index.html">django-helpdesk v0.1 documentation</a> &raquo;</li> 
       </ul>

docs/html/configuration.html

@@ -7,7 +7,7 @@
   <head>
     <meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
     
-    <title>django-helpdesk Configuration &mdash; django-helpdesk v0.1 documentation</title>
+    <title>Configuration &mdash; django-helpdesk v0.1 documentation</title>
     <link rel="stylesheet" href="_static/default.css" type="text/css" />
     <link rel="stylesheet" href="_static/pygments.css" type="text/css" />
     <script type="text/javascript">
@@ -23,7 +23,7 @@
     <script type="text/javascript" src="_static/underscore.js"></script>
     <script type="text/javascript" src="_static/doctools.js"></script>
     <link rel="top" title="django-helpdesk v0.1 documentation" href="index.html" />
-    <link rel="next" title="django-helpdesk settings" href="settings.html" />
+    <link rel="next" title="Settings" href="settings.html" />
     <link rel="prev" title="Installation" href="install.html" /> 
   </head>
   <body>
@@ -34,7 +34,7 @@
           <a href="genindex.html" title="General Index"
              accesskey="I">index</a></li>
         <li class="right" >
-          <a href="settings.html" title="django-helpdesk settings"
+          <a href="settings.html" title="Settings"
              accesskey="N">next</a> |</li>
         <li class="right" >
           <a href="install.html" title="Installation"
@@ -48,8 +48,8 @@
         <div class="bodywrapper">
           <div class="body">
             
-  <div class="section" id="django-helpdesk-configuration">
+  <div class="section" id="configuration">
-<h1>django-helpdesk Configuration<a class="headerlink" href="#django-helpdesk-configuration" title="Permalink to this headline">¶</a></h1>
+<h1>Configuration<a class="headerlink" href="#configuration" title="Permalink to this headline">¶</a></h1>
 <p>Before django-helpdesk will be much use, you need to do some basic configuration. Most of this is done via the Django admin screens.</p>
 <ol class="arabic">
 <li><p class="first">Visit <tt class="docutils literal"><span class="pre">http://yoursite/admin/</span></tt> and add a Helpdesk Queue. If you wish, enter your POP3 or IMAP server details.</p>
@@ -98,7 +98,7 @@
                         title="previous chapter">Installation</a></p>
   <h4>Next topic</h4>
   <p class="topless"><a href="settings.html"
-                        title="next chapter">django-helpdesk settings</a></p>
+                        title="next chapter">Settings</a></p>
   <h3>This Page</h3>
   <ul class="this-page-menu">
     <li><a href="_sources/configuration.txt"
@@ -128,7 +128,7 @@
           <a href="genindex.html" title="General Index"
              >index</a></li>
         <li class="right" >
-          <a href="settings.html" title="django-helpdesk settings"
+          <a href="settings.html" title="Settings"
              >next</a> |</li>
         <li class="right" >
           <a href="install.html" title="Installation"

docs/html/custom_fields.html

@@ -7,7 +7,7 @@
   <head>
     <meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
     
-    <title>django-helpdesk custom fields &mdash; django-helpdesk v0.1 documentation</title>
+    <title>Custom Fields &mdash; django-helpdesk v0.1 documentation</title>
     <link rel="stylesheet" href="_static/default.css" type="text/css" />
     <link rel="stylesheet" href="_static/pygments.css" type="text/css" />
     <script type="text/javascript">
@@ -23,8 +23,8 @@
     <script type="text/javascript" src="_static/underscore.js"></script>
     <script type="text/javascript" src="_static/doctools.js"></script>
     <link rel="top" title="django-helpdesk v0.1 documentation" href="index.html" />
-    <link rel="next" title="django-helpdesk Ticket API" href="api.html" />
+    <link rel="next" title="Ticket API" href="api.html" />
-    <link rel="prev" title="django-helpdesk spam filtering" href="spam.html" /> 
+    <link rel="prev" title="Spam Filtering" href="spam.html" /> 
   </head>
   <body>
     <div class="related">
@@ -34,10 +34,10 @@
           <a href="genindex.html" title="General Index"
              accesskey="I">index</a></li>
         <li class="right" >
-          <a href="api.html" title="django-helpdesk Ticket API"
+          <a href="api.html" title="Ticket API"
              accesskey="N">next</a> |</li>
         <li class="right" >
-          <a href="spam.html" title="django-helpdesk spam filtering"
+          <a href="spam.html" title="Spam Filtering"
              accesskey="P">previous</a> |</li>
         <li><a href="index.html">django-helpdesk v0.1 documentation</a> &raquo;</li> 
       </ul>
@@ -48,8 +48,8 @@
         <div class="bodywrapper">
           <div class="body">
             
-  <div class="section" id="django-helpdesk-custom-fields">
+  <div class="section" id="custom-fields">
-<h1>django-helpdesk custom fields<a class="headerlink" href="#django-helpdesk-custom-fields" title="Permalink to this headline">¶</a></h1>
+<h1>Custom Fields<a class="headerlink" href="#custom-fields" title="Permalink to this headline">¶</a></h1>
 <p>As of February 2011, django-helpdesk supports custom fields on the <tt class="docutils literal"><span class="pre">Ticket</span></tt> model. These fields are created by using the Django administration tool, and are shown on both the public and staff submission forms.</p>
 <p>You can use most Django field types including text, integer, boolean, and list.</p>
 <p>The demo at <a class="reference external" href="http://demo.jutdahelpdesk.com">http://demo.jutdahelpdesk.com</a> contains an example of each type of custom field, including a mix of mandatory and optional fields.</p>
@@ -64,10 +64,10 @@
         <div class="sphinxsidebarwrapper">
   <h4>Previous topic</h4>
   <p class="topless"><a href="spam.html"
-                        title="previous chapter">django-helpdesk spam filtering</a></p>
+                        title="previous chapter">Spam Filtering</a></p>
   <h4>Next topic</h4>
   <p class="topless"><a href="api.html"
-                        title="next chapter">django-helpdesk Ticket API</a></p>
+                        title="next chapter">Ticket API</a></p>
   <h3>This Page</h3>
   <ul class="this-page-menu">
     <li><a href="_sources/custom_fields.txt"
@@ -97,10 +97,10 @@
           <a href="genindex.html" title="General Index"
              >index</a></li>
         <li class="right" >
-          <a href="api.html" title="django-helpdesk Ticket API"
+          <a href="api.html" title="Ticket API"
              >next</a> |</li>
         <li class="right" >
-          <a href="spam.html" title="django-helpdesk spam filtering"
+          <a href="spam.html" title="Spam Filtering"
              >previous</a> |</li>
         <li><a href="index.html">django-helpdesk v0.1 documentation</a> &raquo;</li> 
       </ul>

docs/html/index.html

@@ -23,7 +23,7 @@
     <script type="text/javascript" src="_static/underscore.js"></script>
     <script type="text/javascript" src="_static/doctools.js"></script>
     <link rel="top" title="django-helpdesk v0.1 documentation" href="#" />
-    <link rel="next" title="Installation" href="install.html" /> 
+    <link rel="next" title="License" href="license.html" /> 
   </head>
   <body>
     <div class="related">
@@ -33,7 +33,7 @@
           <a href="genindex.html" title="General Index"
              accesskey="I">index</a></li>
         <li class="right" >
-          <a href="install.html" title="Installation"
+          <a href="license.html" title="License"
              accesskey="N">next</a> |</li>
         <li><a href="#">django-helpdesk v0.1 documentation</a> &raquo;</li> 
       </ul>
@@ -88,7 +88,7 @@
 </div>
 <div class="section" id="licensing">
 <h2>Licensing<a class="headerlink" href="#licensing" title="Permalink to this headline">¶</a></h2>
-<p>django-helpdesk is released under the BSD license, however it packages 3rd party applications which may be using a different license. See the files LICENSE and LICENSE.3RDPARTY for more details.</p>
+<p>django-helpdesk is released under the BSD license, however it packages 3rd party applications which may be using a different license. More details can be found in the <tt class="xref doc docutils literal"><span class="pre">license</span> <span class="pre">documentation</span></tt>.</p>
 </div>
 <div class="section" id="dependencies">
 <h2>Dependencies<a class="headerlink" href="#dependencies" title="Permalink to this headline">¶</a></h2>
@@ -102,24 +102,30 @@
 <h2>Contents:<a class="headerlink" href="#contents" title="Permalink to this headline">¶</a></h2>
 <div class="toctree-wrapper compound">
 <ul>
+<li class="toctree-l1"><a class="reference internal" href="license.html">License</a><ul>
+<li class="toctree-l2"><a class="reference internal" href="license.html#license-for-jquery-jquery-ui">License for jQuery &amp; jQuery UI</a></li>
+<li class="toctree-l2"><a class="reference internal" href="license.html#license-for-jquery-ui-smoothness-theme">License for jQuery UI &#8216;Smoothness&#8217; theme</a></li>
+<li class="toctree-l2"><a class="reference internal" href="license.html#license-for-akismet-py">License for akismet.py</a></li>
+</ul>
+</li>
 <li class="toctree-l1"><a class="reference internal" href="install.html">Installation</a><ul>
 <li class="toctree-l2"><a class="reference internal" href="install.html#getting-the-code">Getting The Code</a></li>
 <li class="toctree-l2"><a class="reference internal" href="install.html#adding-to-your-django-project">Adding To Your Django Project</a></li>
 </ul>
 </li>
-<li class="toctree-l1"><a class="reference internal" href="configuration.html">django-helpdesk Configuration</a></li>
+<li class="toctree-l1"><a class="reference internal" href="configuration.html">Configuration</a></li>
-<li class="toctree-l1"><a class="reference internal" href="settings.html">django-helpdesk settings</a><ul>
+<li class="toctree-l1"><a class="reference internal" href="settings.html">Settings</a><ul>
 <li class="toctree-l2"><a class="reference internal" href="settings.html#helpdesk-default-settings">HELPDESK_DEFAULT_SETTINGS</a></li>
 </ul>
 </li>
-<li class="toctree-l1"><a class="reference internal" href="spam.html">django-helpdesk spam filtering</a><ul>
+<li class="toctree-l1"><a class="reference internal" href="spam.html">Spam Filtering</a><ul>
-<li class="toctree-l2"><a class="reference internal" href="spam.html#akismet">Akismet</a></li>
+<li class="toctree-l2"><a class="reference internal" href="spam.html#id1">Akismet</a></li>
 <li class="toctree-l2"><a class="reference internal" href="spam.html#typepad-antispam">TypePad AntiSpam</a></li>
 <li class="toctree-l2"><a class="reference internal" href="spam.html#example">Example</a></li>
 </ul>
 </li>
-<li class="toctree-l1"><a class="reference internal" href="custom_fields.html">django-helpdesk custom fields</a></li>
+<li class="toctree-l1"><a class="reference internal" href="custom_fields.html">Custom Fields</a></li>
-<li class="toctree-l1"><a class="reference internal" href="api.html">django-helpdesk Ticket API</a></li>
+<li class="toctree-l1"><a class="reference internal" href="api.html">Ticket API</a></li>
 </ul>
 </div>
 </div>
@@ -151,8 +157,8 @@
 </ul>
 
   <h4>Next topic</h4>
-  <p class="topless"><a href="install.html"
+  <p class="topless"><a href="license.html"
-                        title="next chapter">Installation</a></p>
+                        title="next chapter">License</a></p>
   <h3>This Page</h3>
   <ul class="this-page-menu">
     <li><a href="_sources/index.txt"
@@ -182,7 +188,7 @@
           <a href="genindex.html" title="General Index"
              >index</a></li>
         <li class="right" >
-          <a href="install.html" title="Installation"
+          <a href="license.html" title="License"
              >next</a> |</li>
         <li><a href="#">django-helpdesk v0.1 documentation</a> &raquo;</li> 
       </ul>

docs/html/install.html

@@ -23,8 +23,8 @@
     <script type="text/javascript" src="_static/underscore.js"></script>
     <script type="text/javascript" src="_static/doctools.js"></script>
     <link rel="top" title="django-helpdesk v0.1 documentation" href="index.html" />
-    <link rel="next" title="django-helpdesk Configuration" href="configuration.html" />
+    <link rel="next" title="Configuration" href="configuration.html" />
-    <link rel="prev" title="Welcome to django-helpdesk’s documentation!" href="index.html" /> 
+    <link rel="prev" title="License" href="license.html" /> 
   </head>
   <body>
     <div class="related">
@@ -34,10 +34,10 @@
           <a href="genindex.html" title="General Index"
              accesskey="I">index</a></li>
         <li class="right" >
-          <a href="configuration.html" title="django-helpdesk Configuration"
+          <a href="configuration.html" title="Configuration"
              accesskey="N">next</a> |</li>
         <li class="right" >
-          <a href="index.html" title="Welcome to django-helpdesk’s documentation!"
+          <a href="license.html" title="License"
              accesskey="P">previous</a> |</li>
         <li><a href="index.html">django-helpdesk v0.1 documentation</a> &raquo;</li> 
       </ul>
@@ -59,7 +59,7 @@
 </div>
 <div class="section" id="git-checkout-cutting-edge">
 <h3>GIT Checkout (Cutting Edge)<a class="headerlink" href="#git-checkout-cutting-edge" title="Permalink to this headline">¶</a></h3>
-<p><tt class="docutils literal"><span class="pre">git</span> <span class="pre">clone</span> <span class="pre">git://github.com/rossp/django-helpdesk.git</span></tt></p>
+<p>If you&#8217;re planning on editing the code or just want to get whatever is the latest and greatest, you can clone the official Git repository with <tt class="docutils literal"><span class="pre">git</span> <span class="pre">clone</span> <span class="pre">git://github.com/rossp/django-helpdesk.git</span></tt></p>
 <p>Copy the <tt class="docutils literal"><span class="pre">helpdesk</span></tt> folder into your <tt class="docutils literal"><span class="pre">PYTHONPATH</span></tt>.</p>
 </div>
 <div class="section" id="i-just-want-a-tar-gz">
@@ -94,28 +94,29 @@
 </div>
 </li>
 <li><p class="first">Inside your <tt class="docutils literal"><span class="pre">MEDIA_ROOT</span></tt> folder, create a new folder called <tt class="docutils literal"><span class="pre">helpdesk</span></tt> and copy the contents of <tt class="docutils literal"><span class="pre">helpdesk/htdocs</span></tt> into it. Alternatively, create a symlink:</p>
-<p><tt class="docutils literal"><span class="pre">ln</span> <span class="pre">-s</span> <span class="pre">/path/to/helpdesk/htdocs</span> <span class="pre">/path/to/media/helpdesk</span></tt></p>
+<div class="highlight-python"><div class="highlight"><pre><span class="n">ln</span> <span class="o">-</span><span class="n">s</span> <span class="o">/</span><span class="n">path</span><span class="o">/</span><span class="n">to</span><span class="o">/</span><span class="n">helpdesk</span><span class="o">/</span><span class="n">htdocs</span> <span class="o">/</span><span class="n">path</span><span class="o">/</span><span class="n">to</span><span class="o">/</span><span class="n">media</span><span class="o">/</span><span class="n">helpdesk</span>
+</pre></div>
+</div>
 </li>
 <li><p class="first">Inside your <tt class="docutils literal"><span class="pre">MEDIA_ROOT</span></tt> folder, inside the <tt class="docutils literal"><span class="pre">helpdesk</span></tt> folder, is a folder called <tt class="docutils literal"><span class="pre">attachments</span></tt>. Ensure your web server software can write to this folder - something like this should do the trick:</p>
-<div class="highlight-python"><pre>    chown www-data:www-data attachments/
+<div class="highlight-python"><pre>chown www-data:www-data attachments/
-    chmod 700 attachments
+chmod 700 attachments</pre>
-
-(substitute www-data for the user / group that your web server runs as, eg 'apache' or 'httpd')
-
-If all else fails ensure all users can write to it:
-
-``chmod 777 attachments/``
-
-This is NOT recommended, especially if you're on a shared server.</pre>
 </div>
+<p>(substitute www-data for the user / group that your web server runs as, eg &#8216;apache&#8217; or &#8216;httpd&#8217;)</p>
+<p>If all else fails ensure all users can write to it:</p>
+<div class="highlight-python"><pre>chmod 777 attachments/</pre>
+</div>
+<p>This is NOT recommended, especially if you&#8217;re on a shared server.</p>
 </li>
 <li><p class="first">Ensure that your <tt class="docutils literal"><span class="pre">attachments</span></tt> folder has directory listings turned off, to ensure users don&#8217;t download files that they are not specifically linked to from their tickets.</p>
 <p>If you are using Apache, put a <tt class="docutils literal"><span class="pre">.htaccess</span></tt> file in the <tt class="docutils literal"><span class="pre">attachments</span></tt> folder with the following content:</p>
-<p><tt class="docutils literal"><span class="pre">Options</span> <span class="pre">-Indexes</span></tt></p>
+<div class="highlight-python"><div class="highlight"><pre><span class="n">Options</span> <span class="o">-</span><span class="n">Indexes</span>
-<p>You will also have to make sure that <tt class="docutils literal"><span class="pre">.htaccess</span></tt> files aren&#8217;t being ignored.</p>
+</pre></div>
-<p>Ideally, accessing <a class="reference external" href="http://MEDIA_URL/helpdesk/attachments/">http://MEDIA_URL/helpdesk/attachments/</a> will give you a 403 access denied error.</p>
+</div>
 </li>
 </ol>
+<p>You will also have to make sure that <tt class="docutils literal"><span class="pre">.htaccess</span></tt> files aren&#8217;t being ignored.</p>
+<p>Ideally, accessing <a class="reference external" href="http://MEDIA_URL/helpdesk/attachments/">http://MEDIA_URL/helpdesk/attachments/</a> will give you a 403 access denied error.</p>
 </div>
 </div>
 
@@ -140,11 +141,11 @@ This is NOT recommended, especially if you're on a shared server.</pre>
 </ul>
 
   <h4>Previous topic</h4>
-  <p class="topless"><a href="index.html"
+  <p class="topless"><a href="license.html"
-                        title="previous chapter">Welcome to django-helpdesk&#8217;s documentation!</a></p>
+                        title="previous chapter">License</a></p>
   <h4>Next topic</h4>
   <p class="topless"><a href="configuration.html"
-                        title="next chapter">django-helpdesk Configuration</a></p>
+                        title="next chapter">Configuration</a></p>
   <h3>This Page</h3>
   <ul class="this-page-menu">
     <li><a href="_sources/install.txt"
@@ -174,10 +175,10 @@ This is NOT recommended, especially if you're on a shared server.</pre>
           <a href="genindex.html" title="General Index"
              >index</a></li>
         <li class="right" >
-          <a href="configuration.html" title="django-helpdesk Configuration"
+          <a href="configuration.html" title="Configuration"
              >next</a> |</li>
         <li class="right" >
-          <a href="index.html" title="Welcome to django-helpdesk’s documentation!"
+          <a href="license.html" title="License"
              >previous</a> |</li>
         <li><a href="index.html">django-helpdesk v0.1 documentation</a> &raquo;</li> 
       </ul>

docs/html/license.html

@@ -0,0 +1,233 @@
+
+
+<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN"
+  "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
+
+<html xmlns="http://www.w3.org/1999/xhtml">
+  <head>
+    <meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
+    
+    <title>License &mdash; django-helpdesk v0.1 documentation</title>
+    <link rel="stylesheet" href="_static/default.css" type="text/css" />
+    <link rel="stylesheet" href="_static/pygments.css" type="text/css" />
+    <script type="text/javascript">
+      var DOCUMENTATION_OPTIONS = {
+        URL_ROOT:    '',
+        VERSION:     '0.1',
+        COLLAPSE_INDEX: false,
+        FILE_SUFFIX: '.html',
+        HAS_SOURCE:  true
+      };
+    </script>
+    <script type="text/javascript" src="_static/jquery.js"></script>
+    <script type="text/javascript" src="_static/underscore.js"></script>
+    <script type="text/javascript" src="_static/doctools.js"></script>
+    <link rel="top" title="django-helpdesk v0.1 documentation" href="index.html" />
+    <link rel="next" title="Installation" href="install.html" />
+    <link rel="prev" title="Welcome to django-helpdesk’s documentation!" href="index.html" /> 
+  </head>
+  <body>
+    <div class="related">
+      <h3>Navigation</h3>
+      <ul>
+        <li class="right" style="margin-right: 10px">
+          <a href="genindex.html" title="General Index"
+             accesskey="I">index</a></li>
+        <li class="right" >
+          <a href="install.html" title="Installation"
+             accesskey="N">next</a> |</li>
+        <li class="right" >
+          <a href="index.html" title="Welcome to django-helpdesk’s documentation!"
+             accesskey="P">previous</a> |</li>
+        <li><a href="index.html">django-helpdesk v0.1 documentation</a> &raquo;</li> 
+      </ul>
+    </div>  
+
+    <div class="document">
+      <div class="documentwrapper">
+        <div class="bodywrapper">
+          <div class="body">
+            
+  <div class="section" id="license">
+<h1>License<a class="headerlink" href="#license" title="Permalink to this headline">¶</a></h1>
+<p>django-helpdesk is released under the terms of the BSD license. You must agree to these terms before installing or using django-helpdesk.:</p>
+<div class="highlight-python"><pre>Copyright (c) 2008, Ross Poulton (Trading as Jutda)
+All rights reserved.
+
+Redistribution and use in source and binary forms, with or without modification,
+are permitted provided that the following conditions are met:
+
+    1. Redistributions of source code must retain the above copyright
+       notice, this list of conditions and the following disclaimer.
+
+    2. Redistributions in binary form must reproduce the above copyright
+       notice, this list of conditions and the following disclaimer in the
+       documentation and/or other materials provided with the distribution.
+
+    3. Neither the name of Ross Poulton, Jutda, nor the names of any
+       of its contributors may be used to endorse or promote products
+       derived from this software without specific prior written permission.
+
+THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND
+ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
+WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE
+DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE
+FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL
+DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR
+SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER
+CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY,
+OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE
+OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
+
+EXCEPTIONS
+
+This software is distributed with some third-party software which is not distributed under the above license. See LICENSE.3RDPARTY for further details.</pre>
+</div>
+<p>django-helpdesk includes 3rd party software. The licenses for these
+applications are included below.</p>
+<div class="section" id="license-for-jquery-jquery-ui">
+<h2>License for jQuery &amp; jQuery UI<a class="headerlink" href="#license-for-jquery-jquery-ui" title="Permalink to this headline">¶</a></h2>
+<dl class="docutils">
+<dt>::</dt>
+<dd><p class="first">Copyright (c) 2007 John Resig, <a class="reference external" href="http://jquery.com/">http://jquery.com/</a></p>
+<p>Permission is hereby granted, free of charge, to any person obtaining
+a copy of this software and associated documentation files (the
+&#8220;Software&#8221;), to deal in the Software without restriction, including
+without limitation the rights to use, copy, modify, merge, publish,
+distribute, sublicense, and/or sell copies of the Software, and to
+permit persons to whom the Software is furnished to do so, subject to
+the following conditions:</p>
+<p>The above copyright notice and this permission notice shall be
+included in all copies or substantial portions of the Software.</p>
+<p class="last">THE SOFTWARE IS PROVIDED &#8220;AS IS&#8221;, WITHOUT WARRANTY OF ANY KIND,
+EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF
+MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND
+NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE
+LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION
+OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION
+WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.</p>
+</dd>
+</dl>
+</div>
+<div class="section" id="license-for-jquery-ui-smoothness-theme">
+<h2>License for jQuery UI &#8216;Smoothness&#8217; theme<a class="headerlink" href="#license-for-jquery-ui-smoothness-theme" title="Permalink to this headline">¶</a></h2>
+<dl class="docutils">
+<dt>::</dt>
+<dd><dl class="first docutils">
+<dt>/*</dt>
+<dd><ul class="first last simple">
+<li>jQuery UI screen structure and presentation</li>
+<li>This CSS file was generated by ThemeRoller, a Filament Group Project for jQuery UI</li>
+<li>Author: Scott Jehl, <a class="reference external" href="mailto:scott&#37;&#52;&#48;filamentgroup&#46;com">scott<span>&#64;</span>filamentgroup<span>&#46;</span>com</a>, <a class="reference external" href="http://www.filamentgroup.com">http://www.filamentgroup.com</a></li>
+<li>Visit ThemeRoller.com</li>
+</ul>
+</dd>
+</dl>
+<p class="last"><a href="#id1"><span class="problematic" id="id2">*</span></a>/</p>
+</dd>
+</dl>
+</div>
+<div class="section" id="license-for-akismet-py">
+<h2>License for akismet.py<a class="headerlink" href="#license-for-akismet-py" title="Permalink to this headline">¶</a></h2>
+<dl class="docutils">
+<dt>::</dt>
+<dd><p class="first">Copyright (c) 2003-2009, Michael Foord
+All rights reserved.
+E-mail : fuzzyman AT voidspace DOT org DOT uk</p>
+<p>Redistribution and use in source and binary forms, with or without
+modification, are permitted provided that the following conditions are
+met:</p>
+<blockquote>
+<div><ul class="simple">
+<li>Redistributions of source code must retain the above copyright
+notice, this list of conditions and the following disclaimer.</li>
+<li>Redistributions in binary form must reproduce the above
+copyright notice, this list of conditions and the following
+disclaimer in the documentation and/or other materials provided
+with the distribution.</li>
+<li>Neither the name of Michael Foord nor the name of Voidspace
+may be used to endorse or promote products derived from this
+software without specific prior written permission.</li>
+</ul>
+</div></blockquote>
+<p class="last">THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS
+&#8220;AS IS&#8221; AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT
+LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR
+A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT
+OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,
+SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT
+LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE,
+DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY
+THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT
+(INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE
+OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.</p>
+</dd>
+</dl>
+</div>
+</div>
+
+
+          </div>
+        </div>
+      </div>
+      <div class="sphinxsidebar">
+        <div class="sphinxsidebarwrapper">
+  <h3><a href="index.html">Table Of Contents</a></h3>
+  <ul>
+<li><a class="reference internal" href="#">License</a><ul>
+<li><a class="reference internal" href="#license-for-jquery-jquery-ui">License for jQuery &amp; jQuery UI</a></li>
+<li><a class="reference internal" href="#license-for-jquery-ui-smoothness-theme">License for jQuery UI &#8216;Smoothness&#8217; theme</a></li>
+<li><a class="reference internal" href="#license-for-akismet-py">License for akismet.py</a></li>
+</ul>
+</li>
+</ul>
+
+  <h4>Previous topic</h4>
+  <p class="topless"><a href="index.html"
+                        title="previous chapter">Welcome to django-helpdesk&#8217;s documentation!</a></p>
+  <h4>Next topic</h4>
+  <p class="topless"><a href="install.html"
+                        title="next chapter">Installation</a></p>
+  <h3>This Page</h3>
+  <ul class="this-page-menu">
+    <li><a href="_sources/license.txt"
+           rel="nofollow">Show Source</a></li>
+  </ul>
+<div id="searchbox" style="display: none">
+  <h3>Quick search</h3>
+    <form class="search" action="search.html" method="get">
+      <input type="text" name="q" size="18" />
+      <input type="submit" value="Go" />
+      <input type="hidden" name="check_keywords" value="yes" />
+      <input type="hidden" name="area" value="default" />
+    </form>
+    <p class="searchtip" style="font-size: 90%">
+    Enter search terms or a module, class or function name.
+    </p>
+</div>
+<script type="text/javascript">$('#searchbox').show(0);</script>
+        </div>
+      </div>
+      <div class="clearer"></div>
+    </div>
+    <div class="related">
+      <h3>Navigation</h3>
+      <ul>
+        <li class="right" style="margin-right: 10px">
+          <a href="genindex.html" title="General Index"
+             >index</a></li>
+        <li class="right" >
+          <a href="install.html" title="Installation"
+             >next</a> |</li>
+        <li class="right" >
+          <a href="index.html" title="Welcome to django-helpdesk’s documentation!"
+             >previous</a> |</li>
+        <li><a href="index.html">django-helpdesk v0.1 documentation</a> &raquo;</li> 
+      </ul>
+    </div>
+    <div class="footer">
+        &copy; Copyright 2011, Ross Poulton + Contributors.
+      Created using <a href="http://sphinx.pocoo.org/">Sphinx</a> 1.0.7.
+    </div>
+  </body>
+</html>

docs/html/settings.html

@@ -7,7 +7,7 @@
   <head>
     <meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
     
-    <title>django-helpdesk settings &mdash; django-helpdesk v0.1 documentation</title>
+    <title>Settings &mdash; django-helpdesk v0.1 documentation</title>
     <link rel="stylesheet" href="_static/default.css" type="text/css" />
     <link rel="stylesheet" href="_static/pygments.css" type="text/css" />
     <script type="text/javascript">
@@ -23,8 +23,8 @@
     <script type="text/javascript" src="_static/underscore.js"></script>
     <script type="text/javascript" src="_static/doctools.js"></script>
     <link rel="top" title="django-helpdesk v0.1 documentation" href="index.html" />
-    <link rel="next" title="django-helpdesk spam filtering" href="spam.html" />
+    <link rel="next" title="Spam Filtering" href="spam.html" />
-    <link rel="prev" title="django-helpdesk Configuration" href="configuration.html" /> 
+    <link rel="prev" title="Configuration" href="configuration.html" /> 
   </head>
   <body>
     <div class="related">
@@ -34,10 +34,10 @@
           <a href="genindex.html" title="General Index"
              accesskey="I">index</a></li>
         <li class="right" >
-          <a href="spam.html" title="django-helpdesk spam filtering"
+          <a href="spam.html" title="Spam Filtering"
              accesskey="N">next</a> |</li>
         <li class="right" >
-          <a href="configuration.html" title="django-helpdesk Configuration"
+          <a href="configuration.html" title="Configuration"
              accesskey="P">previous</a> |</li>
         <li><a href="index.html">django-helpdesk v0.1 documentation</a> &raquo;</li> 
       </ul>
@@ -48,8 +48,8 @@
         <div class="bodywrapper">
           <div class="body">
             
-  <div class="section" id="django-helpdesk-settings">
+  <div class="section" id="settings">
-<h1>django-helpdesk settings<a class="headerlink" href="#django-helpdesk-settings" title="Permalink to this headline">¶</a></h1>
+<h1>Settings<a class="headerlink" href="#settings" title="Permalink to this headline">¶</a></h1>
 <p>The following settings can be changed in your <tt class="docutils literal"><span class="pre">settings.py</span></tt> file to help change the way django-helpdesk operates.</p>
 <div class="section" id="helpdesk-default-settings">
 <h2>HELPDESK_DEFAULT_SETTINGS<a class="headerlink" href="#helpdesk-default-settings" title="Permalink to this headline">¶</a></h2>
@@ -76,7 +76,7 @@
         <div class="sphinxsidebarwrapper">
   <h3><a href="index.html">Table Of Contents</a></h3>
   <ul>
-<li><a class="reference internal" href="#">django-helpdesk settings</a><ul>
+<li><a class="reference internal" href="#">Settings</a><ul>
 <li><a class="reference internal" href="#helpdesk-default-settings">HELPDESK_DEFAULT_SETTINGS</a></li>
 </ul>
 </li>
@@ -84,10 +84,10 @@
 
   <h4>Previous topic</h4>
   <p class="topless"><a href="configuration.html"
-                        title="previous chapter">django-helpdesk Configuration</a></p>
+                        title="previous chapter">Configuration</a></p>
   <h4>Next topic</h4>
   <p class="topless"><a href="spam.html"
-                        title="next chapter">django-helpdesk spam filtering</a></p>
+                        title="next chapter">Spam Filtering</a></p>
   <h3>This Page</h3>
   <ul class="this-page-menu">
     <li><a href="_sources/settings.txt"
@@ -117,10 +117,10 @@
           <a href="genindex.html" title="General Index"
              >index</a></li>
         <li class="right" >
-          <a href="spam.html" title="django-helpdesk spam filtering"
+          <a href="spam.html" title="Spam Filtering"
              >next</a> |</li>
         <li class="right" >
-          <a href="configuration.html" title="django-helpdesk Configuration"
+          <a href="configuration.html" title="Configuration"
              >previous</a> |</li>
         <li><a href="index.html">django-helpdesk v0.1 documentation</a> &raquo;</li> 
       </ul>

docs/html/spam.html

@@ -7,7 +7,7 @@
   <head>
     <meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
     
-    <title>django-helpdesk spam filtering &mdash; django-helpdesk v0.1 documentation</title>
+    <title>Spam Filtering &mdash; django-helpdesk v0.1 documentation</title>
     <link rel="stylesheet" href="_static/default.css" type="text/css" />
     <link rel="stylesheet" href="_static/pygments.css" type="text/css" />
     <script type="text/javascript">
@@ -23,8 +23,8 @@
     <script type="text/javascript" src="_static/underscore.js"></script>
     <script type="text/javascript" src="_static/doctools.js"></script>
     <link rel="top" title="django-helpdesk v0.1 documentation" href="index.html" />
-    <link rel="next" title="django-helpdesk custom fields" href="custom_fields.html" />
+    <link rel="next" title="Custom Fields" href="custom_fields.html" />
-    <link rel="prev" title="django-helpdesk settings" href="settings.html" /> 
+    <link rel="prev" title="Settings" href="settings.html" /> 
   </head>
   <body>
     <div class="related">
@@ -34,10 +34,10 @@
           <a href="genindex.html" title="General Index"
              accesskey="I">index</a></li>
         <li class="right" >
-          <a href="custom_fields.html" title="django-helpdesk custom fields"
+          <a href="custom_fields.html" title="Custom Fields"
              accesskey="N">next</a> |</li>
         <li class="right" >
-          <a href="settings.html" title="django-helpdesk settings"
+          <a href="settings.html" title="Settings"
              accesskey="P">previous</a> |</li>
         <li><a href="index.html">django-helpdesk v0.1 documentation</a> &raquo;</li> 
       </ul>
@@ -48,12 +48,12 @@
         <div class="bodywrapper">
           <div class="body">
             
-  <div class="section" id="django-helpdesk-spam-filtering">
+  <div class="section" id="spam-filtering">
-<h1>django-helpdesk spam filtering<a class="headerlink" href="#django-helpdesk-spam-filtering" title="Permalink to this headline">¶</a></h1>
+<h1>Spam Filtering<a class="headerlink" href="#spam-filtering" title="Permalink to this headline">¶</a></h1>
-<p>django-helpdesk includes a copy of <tt class="docutils literal"><span class="pre">akismet.py</span></tt> by Michael Foord, which lets incoming ticket submissions be automatically checked against either the Akismet or TypePad Anti-Spam services.</p>
+<p>django-helpdesk includes a copy of <tt class="docutils literal"><span class="pre">akismet.py</span></tt> by <a class="reference external" href="http://www.voidspace.org.uk/">Michael Foord</a>, which lets incoming ticket submissions be automatically checked against either the <a class="reference external" href="http://akismet.com/">Akismet</a> or <a class="reference external" href="http://antispam.typepad.com/">TypePad Anti-Spam</a> services.</p>
-<p>To enable this functionality, sign up for an API key with one of the following services:</p>
+<p>To enable this functionality, sign up for an API key with one of these two services.</p>
-<div class="section" id="akismet">
+<div class="section" id="id1">
-<h2>Akismet<a class="headerlink" href="#akismet" title="Permalink to this headline">¶</a></h2>
+<h2>Akismet<a class="headerlink" href="#id1" title="Permalink to this headline">¶</a></h2>
 <ul class="simple">
 <li>Sign up at <a class="reference external" href="http://akismet.com/">http://akismet.com/</a></li>
 <li>Save your API key in <tt class="docutils literal"><span class="pre">settings.py</span></tt> as <tt class="docutils literal"><span class="pre">AKISMET_API_KEY</span></tt></li>
@@ -72,7 +72,9 @@
 <div class="section" id="example">
 <h2>Example<a class="headerlink" href="#example" title="Permalink to this headline">¶</a></h2>
 <p>A sample configuration in <tt class="docutils literal"><span class="pre">settings.py</span></tt> may be:</p>
-<p>TYPEPAD_ANTISPAM_API_KEY = &#8216;abc123&#8217;</p>
+<div class="highlight-python"><div class="highlight"><pre><span class="n">TYPEPAD_ANTISPAM_API_KEY</span> <span class="o">=</span> <span class="s">&#39;abc123&#39;</span>
+</pre></div>
+</div>
 </div>
 </div>
 
@@ -84,8 +86,8 @@
         <div class="sphinxsidebarwrapper">
   <h3><a href="index.html">Table Of Contents</a></h3>
   <ul>
-<li><a class="reference internal" href="#">django-helpdesk spam filtering</a><ul>
+<li><a class="reference internal" href="#">Spam Filtering</a><ul>
-<li><a class="reference internal" href="#akismet">Akismet</a></li>
+<li><a class="reference internal" href="#id1">Akismet</a></li>
 <li><a class="reference internal" href="#typepad-antispam">TypePad AntiSpam</a></li>
 <li><a class="reference internal" href="#example">Example</a></li>
 </ul>
@@ -94,10 +96,10 @@
 
   <h4>Previous topic</h4>
   <p class="topless"><a href="settings.html"
-                        title="previous chapter">django-helpdesk settings</a></p>
+                        title="previous chapter">Settings</a></p>
   <h4>Next topic</h4>
   <p class="topless"><a href="custom_fields.html"
-                        title="next chapter">django-helpdesk custom fields</a></p>
+                        title="next chapter">Custom Fields</a></p>
   <h3>This Page</h3>
   <ul class="this-page-menu">
     <li><a href="_sources/spam.txt"
@@ -127,10 +129,10 @@
           <a href="genindex.html" title="General Index"
              >index</a></li>
         <li class="right" >
-          <a href="custom_fields.html" title="django-helpdesk custom fields"
+          <a href="custom_fields.html" title="Custom Fields"
              >next</a> |</li>
         <li class="right" >
-          <a href="settings.html" title="django-helpdesk settings"
+          <a href="settings.html" title="Settings"
              >previous</a> |</li>
         <li><a href="index.html">django-helpdesk v0.1 documentation</a> &raquo;</li> 
       </ul>