Write a FollowUp when opening a ticket, which contains the user-submitted body of the ticket.

forms.py

@@ -47,7 +47,7 @@ class TicketForm(forms.Form):
     assigned_to = forms.ChoiceField(choices=(), required=False,
                            label=u'Case owner')
     
-    def save(self):
+    def save(self, user):
         """
         Writes and returns a Ticket() object
         
@@ -64,4 +64,16 @@ class TicketForm(forms.Form):
             t.assigned_to = self.cleaned_data['assigned_to']
         t.save()
 
+        f = FollowUp(   ticket=t,
+                        title='Ticket Opened',
+                        date=datetime.now(),
+                        public=True,
+                        comment=self.cleaned_data['body'],
+                        user=user,
+                     )
+        if self.cleaned_data['assigned_to']:
+            f.title = 'Ticket Opened & Assigned to %s' % self.cleaned_data['assigned_to']
+
+        f.save()
+
         return t

views.py

@@ -171,7 +171,7 @@ def create_ticket(request):
         form.fields['queue'].choices = [('', '--------')] + [[q.id, q.title] for q in Queue.objects.all()]
         form.fields['assigned_to'].choices = [('', '--------')] + [[u.id, u.username] for u in User.objects.filter(is_active=True)]
         if form.is_valid():
-            ticket = form.save()
+            ticket = form.save(user=request.user)
             return HttpResponseRedirect(ticket.get_absolute_url())
     else:
         form = TicketForm()