Save custom fields in a followup

helpdesk/forms.py

@@ -192,7 +192,27 @@ class EditTicketCustomFieldForm(EditTicketForm):
         super(EditTicketCustomFieldForm, self).__init__(*args, **kwargs)
 
         del self.fields['merged_to']
+    
 
+    def save(self, *args, **kwargs):
+
+        # if form is saved in a ticket update, it is passed
+        # a followup instance to trace custom fields changes
+        if "followup" in kwargs:
+            followup = kwargs.pop('followup', None)
+
+            for field, value in self.cleaned_data.items():
+                if field.startswith('custom_'):
+                    if value != self.fields[field].initial:
+                        c = followup.ticketchange_set.create(
+                            field=field.replace('custom_', '', 1),
+                            old_value=self.fields[field].initial,
+                            new_value=value,
+                        )
+
+        super(EditTicketCustomFieldForm, self).save(*args, **kwargs)
+
+    
     class Meta:
         model = Ticket
         exclude = ('title', 'queue', 'created', 'modified',

helpdesk/update_ticket.py

@@ -206,6 +206,7 @@ def update_ticket(
         due_date=None,
         new_checklists=None,
         message_id=None,
+        customfields_form=None,
 ):
     # We need to allow the 'ticket' and 'queue' contexts to be applied to the
     # comment.
@@ -312,7 +313,11 @@ def update_ticket(
             new_value=due_date,
         )
         ticket.due_date = due_date
-
+    
+    # save custom fields and ticket changes
+    if customfields_form.is_valid():
+        customfields_form.save(followup=f)
+    
     for checklist in ticket.checklists.all():
         if checklist.id not in new_checklists:
             continue

helpdesk/views/staff.py

@@ -583,6 +583,10 @@ def update_ticket_view(request, ticket_id, public=False):
     priority = int(request.POST.get('priority', ticket.priority))
     queue = int(request.POST.get('queue', ticket.queue.id))
 
+    # custom fields
+    customfields_form = EditTicketCustomFieldForm(request.POST or None,
+                                                  instance=ticket)
+
     # Check if a change happened on checklists
     new_checklists = {}
     changes_in_checklists = False
@@ -609,6 +613,7 @@ def update_ticket_view(request, ticket_id, public=False):
         due_date == ticket.due_date,
         (owner == -1) or (not owner and not ticket.assigned_to) or
         (owner and User.objects.get(id=owner) == ticket.assigned_to),
+        not customfields_form.has_changed(),
     ])
     if no_changes:
         return return_to_ticket(request.user, helpdesk_settings, ticket)
@@ -627,6 +632,7 @@ def update_ticket_view(request, ticket_id, public=False):
         time_spent = get_time_spent_from_request(request),
         due_date = get_due_date_from_request_or_ticket(request, ticket),
         new_checklists = new_checklists,
+        customfields_form = customfields_form,
     )
 
     return return_to_ticket(request.user, helpdesk_settings, ticket)