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andresf01 2017-07-11 11:59:56 -05:00
parent 7386a45784
commit d1f35f1299
2 changed files with 3 additions and 0 deletions
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2
helpdesk/management/commands/get_email.py
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@ -372,6 +372,8 @@ def ticket_from_message(message, queue, logger):
priority = 2 if high_priority_types & {smtp_priority, smtp_importance} else 3
if ticket is None:
if settings.QUEUE_EMAIL_BOX_UPDATE_ONLY:
return None
new = True
t = Ticket.objects.create(
title=subject,

1
helpdesk/settings.py
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@ -133,6 +133,7 @@ QUEUE_EMAIL_BOX_SSL = getattr(settings, 'QUEUE_EMAIL_BOX_SSL', None)
QUEUE_EMAIL_BOX_HOST = getattr(settings, 'QUEUE_EMAIL_BOX_HOST', None)
QUEUE_EMAIL_BOX_USER = getattr(settings, 'QUEUE_EMAIL_BOX_USER', None)
QUEUE_EMAIL_BOX_PASSWORD = getattr(settings, 'QUEUE_EMAIL_BOX_PASSWORD', None)
QUEUE_EMAIL_BOX_UPDATE_ONLY = getattr(settings, 'QUEUE_EMAIL_BOX_UPDATE_ONLY', False)
# only allow users to access queues that they are members of?
HELPDESK_ENABLE_PER_QUEUE_STAFF_PERMISSION = getattr(