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Add UpdateTicketView class to support ticket updates as class based

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This commit is contained in:
Christopher Broderick 2025-04-08 22:55:49 +01:00
parent 821ac919e8
commit f22f1e7daa
1 changed files with 111 additions and 63 deletions
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174
helpdesk/views/staff.py
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@ -21,6 +21,7 @@ from django.core.exceptions import PermissionDenied
from django.core.handlers.wsgi import WSGIRequest
from django.core.paginator import EmptyPage, PageNotAnInteger, Paginator
from django.db.models import Q, Case, When
from django.db.models.query import QuerySet
from django.forms import HiddenInput, inlineformset_factory, TextInput
from django.http import Http404, HttpResponse, HttpResponseRedirect, JsonResponse
from django.shortcuts import get_object_or_404, redirect, render
@ -119,13 +120,33 @@ def _get_queue_choices(queues):
idea is to return only one choice if there is only one queue or add empty
choice at the beginning of the list, if there are more queues
"""
queue_choices = []
if len(queues) > 1:
queue_choices = [("", "--------")]
queue_choices += [(q.id, q.title) for q in queues]
return queue_choices
def get_active_users() -> QuerySet:
if helpdesk_settings.HELPDESK_STAFF_ONLY_TICKET_OWNERS:
users = User.objects.filter(is_active=True, is_staff=True).order_by(
User.USERNAME_FIELD
)
else:
users = User.objects.filter(is_active=True).order_by(User.USERNAME_FIELD)
return users
def get_user_queues(user) -> dict[str,str]:
queues = HelpdeskUser(user).get_queues()
return _get_queue_choices(queues)
def get_form_extra_kwargs(user) -> dict[str,object]:
return {
"active_users": get_active_users(),
"queues": get_user_queues(user),
"priorities": Ticket.PRIORITY_CHOICES,
}
@helpdesk_staff_member_required
def dashboard(request):
@ -381,7 +402,7 @@ def view_ticket(request, ticket_id):
if "take" in request.GET:
update_ticket(request.user, ticket, owner=request.user.id)
return return_to_ticket(request.user, helpdesk_settings, ticket)
return return_to_ticket(request.user, ticket)
if "subscribe" in request.GET:
# Allow the user to subscribe him/herself to the ticket whilst viewing
@ -406,22 +427,12 @@ def view_ticket(request, ticket_id):
owner=owner,
comment=_("Accepted resolution and closed ticket"),
)
return return_to_ticket(request.user, helpdesk_settings, ticket)
return return_to_ticket(request.user, ticket)
if helpdesk_settings.HELPDESK_STAFF_ONLY_TICKET_OWNERS:
users = User.objects.filter(is_active=True, is_staff=True).order_by(
User.USERNAME_FIELD
)
else:
users = User.objects.filter(is_active=True).order_by(User.USERNAME_FIELD)
queues = HelpdeskUser(request.user).get_queues()
queue_choices = _get_queue_choices(queues)
# TODO: shouldn't this template get a form to begin with?
extra_context_kwargs = get_form_extra_kwargs(request.user)
form = TicketForm(
initial={"due_date": ticket.due_date}, queue_choices=queue_choices
initial={"due_date": ticket.due_date}, queue_choices=extra_context_kwargs["queues"]
)
ticketcc_string, show_subscribe = return_ticketccstring_and_show_subscribe(
request.user, ticket
)
@ -467,9 +478,6 @@ def view_ticket(request, ticket_id):
"dependencies": dependencies,
"submitter_userprofile_url": submitter_userprofile_url,
"form": form,
"active_users": users,
"priorities": Ticket.PRIORITY_CHOICES,
"queues": queue_choices,
"preset_replies": PreSetReply.objects.filter(
Q(queues=ticket.queue) | Q(queues__isnull=True)
),
@ -477,6 +485,7 @@ def view_ticket(request, ticket_id):
"SHOW_SUBSCRIBE": show_subscribe,
"checklist_form": checklist_form,
"customfields_form": customfields_form,
**extra_context_kwargs
},
)
@ -571,23 +580,17 @@ def get_ticket_from_request_with_authorisation(
return get_object_or_404(Ticket, id=ticket_id)
def get_due_date_from_request_or_ticket(
request: WSGIRequest, ticket: Ticket
def get_due_date_from_form_or_ticket(
form, ticket: Ticket
) -> typing.Optional[datetime.date]:
"""Tries to locate the due date for a ticket from the `request.POST`
"""Tries to locate the due date for a ticket from the form
'due_date' parameter or the `due_date_*` paramaters.
"""
due_date = request.POST.get("due_date", None) or None
if due_date is not None:
parsed_date = parse_datetime(due_date) or datetime.combine(
parse_date(due_date), time()
)
due_date = make_aware(parsed_date)
else:
due_date_year = int(request.POST.get("due_date_year", 0))
due_date_month = int(request.POST.get("due_date_month", 0))
due_date_day = int(request.POST.get("due_date_day", 0))
due_date = form.cleaned_data.get("due_date", None) or None
if due_date is None:
due_date_year = int(form.cleaned_data.get("due_date_year", 0))
due_date_month = int(form.cleaned_data.get("due_date_month", 0))
due_date_day = int(form.cleaned_data.get("due_date_day", 0))
# old way, probably deprecated?
if not (due_date_year and due_date_month and due_date_day):
due_date = ticket.due_date
@ -602,36 +605,36 @@ def get_due_date_from_request_or_ticket(
return due_date
def get_time_spent_from_request(request: WSGIRequest) -> typing.Optional[timedelta]:
if request.POST.get("time_spent"):
(hours, minutes) = [int(f) for f in request.POST.get("time_spent").split(":")]
def get_time_spent_from_form(form: dict) -> typing.Optional[timedelta]:
if form.data.get("time_spent"):
(hours, minutes) = [int(f) for f in form.data.get("time_spent").split(":")]
return timedelta(hours=hours, minutes=minutes)
return None
def update_ticket_view(request, ticket_id, public=False):
try:
ticket = get_ticket_from_request_with_authorisation(request, ticket_id, public)
except PermissionDenied:
return redirect_to_login(request.path, "helpdesk:login")
def update_ticket_view(request, ticket_id, *args, **kwargs):
return UpdateTicketView.as_view()(request, *args, ticket_id=ticket_id, **kwargs)
comment = request.POST.get("comment", "")
new_status = int(request.POST.get("new_status", ticket.status))
title = request.POST.get("title", ticket.title)
owner = int(request.POST.get("owner", -1))
priority = int(request.POST.get("priority", ticket.priority))
queue = int(request.POST.get("queue", ticket.queue.id))
def save_ticket_update(form, ticket, user):
comment = form.data.get("comment", "")
new_status = int(form.data.get("new_status", ticket.status))
title = form.cleaned_data.get("title", ticket.title)
owner = int(form.data.get("owner", -1))
priority = int(form.cleaned_data.get("priority", ticket.priority))
queue = int(form.cleaned_data.get("queue", ticket.queue.id))
# custom fields
customfields_form = EditTicketCustomFieldForm(request.POST or None, instance=ticket)
customfields_form = EditTicketCustomFieldForm(form.cleaned_data or None, instance=ticket)
# Check if a change happened on checklists
new_checklists = {}
changes_in_checklists = False
for checklist in ticket.checklists.all():
old_completed = set(checklist.tasks.completed().values_list("id", flat=True))
# Checklists will not be in the cleaned_data so access the submitted data
new_checklist = set(
map(int, request.POST.getlist(f"checklist-{checklist.id}", []))
map(int, form.data.getlist(f"checklist-{checklist.id}", []))
)
new_checklists[checklist.id] = new_checklist
if new_checklist != old_completed:
@ -640,10 +643,10 @@ def update_ticket_view(request, ticket_id, public=False):
# NOTE: jQuery's default for dates is mm/dd/yy
# very US-centric but for now that's the only format supported
# until we clean up code to internationalize a little more
due_date = get_due_date_from_request_or_ticket(request, ticket)
due_date = get_due_date_from_form_or_ticket(form, ticket)
no_changes = all(
[
not request.FILES,
not form.files,
not comment,
not changes_in_checklists,
new_status == ticket.status,
@ -658,29 +661,29 @@ def update_ticket_view(request, ticket_id, public=False):
]
)
if no_changes:
return return_to_ticket(request.user, helpdesk_settings, ticket)
return ticket
update_ticket(
request.user,
user,
ticket,
title=title,
comment=comment,
files=request.FILES.getlist("attachment"),
public=request.POST.get("public", False),
owner=int(request.POST.get("owner", -1)),
priority=int(request.POST.get("priority", -1)),
queue=int(request.POST.get("queue", -1)),
files=form.files.getlist("attachment"),
public=form.data.get("public", False),
owner=owner or -1,
priority=priority or -1,
queue=queue or -1,
new_status=new_status,
time_spent=get_time_spent_from_request(request),
due_date=get_due_date_from_request_or_ticket(request, ticket),
time_spent=get_time_spent_from_form(form),
due_date=due_date,
new_checklists=new_checklists,
customfields_form=customfields_form,
)
return return_to_ticket(request.user, helpdesk_settings, ticket)
return ticket
def return_to_ticket(user, helpdesk_settings, ticket):
def return_to_ticket(user, ticket):
"""Helper function for update_ticket"""
if is_helpdesk_staff(user):
@ -1277,8 +1280,8 @@ class CreateTicketView(
def get_form_kwargs(self):
kwargs = super().get_form_kwargs()
queues = HelpdeskUser(self.request.user).get_queues()
kwargs["queue_choices"] = _get_queue_choices(queues)
extra = get_form_extra_kwargs(self.request.user)
kwargs.update(extra)
return kwargs
def form_valid(self, form):
@ -1295,6 +1298,51 @@ class CreateTicketView(
return reverse("helpdesk:dashboard")
class UpdateTicketView(
MustBeStaffMixin, abstract_views.AbstractCreateTicketMixin, UpdateView
):
template_name = "helpdesk/ticket.html"
form_class = TicketForm
def get_initial(self):
initial_data = super().get_initial()
return initial_data
def get_context_data(self, **kwargs):
"""Insert view context that would be lost after a POST."""
extra = get_form_extra_kwargs(self.request.user)
kwargs.update(extra)
# Copy all data submitted that is not in the forms defined fields
form_fields = kwargs["form"].base_fields
all_fields = kwargs["form"].data
self.extra_context = {"xform": {k:v for k,v in all_fields.items() if k != "csrfmiddlewaretoken" and k not in form_fields}}
return super().get_context_data(**kwargs)
def get_form_kwargs(self):
kwargs = super().get_form_kwargs()
# The ModelFormMixin adds "instance" which is then a problem in the
kwargs["queue_choices"] = get_user_queues(self.request.user)
kwargs["body_reqd"] = False
return kwargs
def get_object(self, queryset=None):
ticket_id = self.kwargs["ticket_id"]
return Ticket.objects.get(id=ticket_id)
def form_valid(self, form):
ticket_id = self.kwargs["ticket_id"]
try:
self.ticket = get_ticket_from_request_with_authorisation(self.request, ticket_id, False)
except PermissionDenied:
return redirect_to_login(self.request.path, "helpdesk:login")
# Avoid calling super as it will call the save() mwethod on the form
save_ticket_update(form, self.ticket, self.request.user)
return return_to_ticket(self.request.user, self.ticket)
@helpdesk_staff_member_required
def raw_details(request, type_):
# TODO: This currently only supports spewing out 'PreSetReply' objects,