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Merge pull request #1293 from DavidVadnais/main

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Added option for ticket reassign
This commit is contained in:
Christopher Broderick
2025-08-08 22:34:52 +02:00
committed by GitHub
parent 3868d5a584 0135bd98db
commit f285a06c15
5 changed files with 52 additions and 13 deletions
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1
helpdesk/settings.py
View File

@ -366,7 +366,6 @@ HELPDESK_CREATE_TICKET_HIDE_ASSIGNED_TO = getattr(
settings, "HELPDESK_CREATE_TICKET_HIDE_ASSIGNED_TO", False
)
#################
# email options #
#################

54
helpdesk/templates/helpdesk/ticket_desc_table.html
View File

@ -73,14 +73,50 @@
<td>{{ ticket.created|date:"DATETIME_FORMAT" }} ({{ ticket.created|naturaltime }})</td>
</tr>
<tr>
<!-- show current Assignee for ticket -->
<th class="table-active">{% trans "Assigned To" %}</th>
<td>
{{ ticket.get_assigned_to }}
{% if _('Unassigned') == ticket.get_assigned_to %}
<a class="btn btn-primary btn-sm float-right" data-toggle="tooltip" href='?take' title='{% trans "Assign this ticket to " %}{{ request.user.email }}'>
<i class="fas fa-hand-paper"></i>
</a>
{% endif %}
<!-- assignment drop down -->
<form method="post" action="{% url 'helpdesk:update' ticket.id %}">
{% csrf_token %}
<input type="hidden" name="ticket_id" value="{{ ticket.id }}">
<!-- Keep current queue and priority hidden so they're unchanged -->
<input type="hidden" name="queue" value="{{ ticket.queue.id }}">
<input type="hidden" name="priority" value="{{ ticket.priority }}">
<!-- Summary / Title hidden to avoid validation error -->
<input type="hidden" name="title" value="{{ ticket.title }}">
<div class="d-flex align-items-center gap-2">
<div class="input-group input-group-sm" style="width: auto;">
<select name="owner" class="form-control">
<option value="0" {% if not ticket.assigned_to %} disabled selected{% endif %}>
{% trans "Unassigned" %}
</option>
{% for user in assignable_users %}
<option value="{{ user.id }}" {% if ticket.assigned_to and ticket.assigned_to.id == user.id %}selected{% endif %}>
{{ user.get_full_name|default:user.username }}
</option>
{% endfor %}
</select>
<div class="input-group-append">
<button class="btn btn-primary btn-sm" type="submit" data-toggle="tooltip"
title="{% trans 'Save ticket assignment' %}">
<i class="fas fa-user-check"></i>
</button>
</div>
</div>
<span class="text-muted px-1">|</span>
<!-- self assign hand -->
<a class="btn btn-primary btn-sm" data-toggle="tooltip" href="?take"
title="{% trans 'Assign this ticket to ' %}{{ request.user.email }}">
<i class="fas fa-hand-paper"></i>
</a>
</div>
</form>
</td>
<th class="table-active">{% trans "Submitter E-Mail" %}</th>
<td>
@ -164,7 +200,7 @@
<a data-toggle='tooltip' href='{% url 'helpdesk:ticket_dependency_add' ticket.id %}'
title='{% trans "Make this ticket dependent on another ticket. A ticket may not be closed until all tickets it depends on are closed or removed." %}'>
<button type="button" class="btn btn-primary btn-sm float-right"><i class="fas fa-link"></i></button></a>
</th>
<td colspan="3" class="p-0">
{% for dep in dependencies %}
@ -174,11 +210,11 @@
<a data-toggle='tooltip' href='{% url 'helpdesk:ticket_dependency_del' ticket.id dep.id %}'
title='{% trans "Drop the dependency on this ticket. A ticket may not be closed until all tickets it depends on are closed or removed." %}'>
<button type="button" class="btn btn-warning btn-sm"><i class="fas fa-trash"></i></button></a>
</td>
</td>
<td>{{ dep.depends_on.get_status_display }}</td>
<td>
<a href='{{ dep.depends_on.get_absolute_url }}'>{{ dep.depends_on.ticket }} {{ dep.depends_on.title }}</a>
</td>
{% if forloop.last %}</table>{% endif %}
{% empty %}

2
helpdesk/views/public.py
View File

@ -1,7 +1,7 @@
"""
django-helpdesk - A Django powered ticket tracker for small enterprise.
(c) Copyright 2008 Jutda. All Rights Reserved. See LICENSE for details.
(c) Copyright 2008-2025 Jutda. All Rights Reserved. See LICENSE for details.
views/public.py - All public facing views, eg non-staff (no authentication
required) views.

6
helpdesk/views/staff.py
View File

@ -1,7 +1,7 @@
"""
django-helpdesk - A Django powered ticket tracker for small enterprise.
(c) Copyright 2008 Jutda. All Rights Reserved. See LICENSE for details.
(c) Copyright 2008-2025 Jutda. All Rights Reserved. See LICENSE for details.
views/staff.py - The bulk of the application - provides most business logic and
renders all staff-facing views.
@ -99,6 +99,7 @@ from django.utils.timezone import now
if helpdesk_settings.HELPDESK_KB_ENABLED:
from helpdesk.models import KBItem
DATE_RE: re.Pattern = re.compile(
r"(?P<month>\d{1,2})/(?P<day>\d{1,2})/(?P<year>\d{4})$"
)
@ -483,6 +484,9 @@ def view_ticket(request, ticket_id):
"SHOW_SUBSCRIBE": show_subscribe,
"checklist_form": checklist_form,
"customfields_form": customfields_form,
"assignable_users": get_assignable_users(
bool(getattr(settings, "HELPDESK_STAFF_ONLY_TICKET_OWNERS", False))
),
**extra_context_kwargs,
},
)

2
setup.py
View File

@ -7,7 +7,7 @@ from setuptools import find_packages, setup
import sys
version = "1.7.0"
version = "1.8.0"
# Provided as an attribute, so you can append to these instead