2 Commits

Author	SHA1	Message	Date
Ross Poulton	379f68ed4b	* Add ability to place a ticket on hold, stopping automatic escalation.	2008-01-16 04:52:30 +00:00
Ross Poulton	1524c37941	* Add queue-based automatic ticket escalation	2008-01-16 04:38:24 +00:00