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220f6d56a8
Commit Graph

108 Commits

Author SHA1 Message Date
Sam Splunks
220f6d56a8 Adding HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_HOLIDAYS setting 2024-02-14 13:03:58 +00:00
Sam Splunks
05dfde59cb Include opening hours for follow-up time_spent calculation 2024-02-14 10:16:20 +00:00
Sam Splunks
ab8bd7637d Adding comment header according to documentation header 2024-02-13 09:30:21 +00:00
Sam Splunks
f7e3a2b8aa Automatic absolute time_spent calculation for ticket FollowUp 2024-02-13 08:59:48 +00:00
Sam Splunks
8b53ef9505
Passing ticket status flow logic to Ticket model 2024-02-05 10:58:42 +01:00
Sam Splunks
ab2c2f79a4
Allow Tickets status choices customization 2024-02-01 15:38:02 +01:00
Sam Splunks
1bf92a82c4
Removed unused gettext import 2024-01-24 10:59:51 +01:00
Sam Splunks
3e791d98fa Explicit property naming 2024-01-22 14:39:53 +00:00
Sam Splunks
3537ec7447 Customization of Ticket PRIORITY_CHOICES in project settings 2024-01-22 14:30:44 +00:00
Timothy Hobbs
27f295098c Improve webhook env var handling & docs 2023-12-04 23:37:31 +00:00
Timothy Hobbs
e708281dcd Implement webhooks. Fixes #264 2023-12-02 20:57:21 +00:00
Timothy Hobbs
162a368b9d Remove all mention of obsolute API deactivation switch. The helpdesk frontend 
now requires the API
 2023-11-23 22:23:13 +01:00
Christopher Broderick
da00cf67b3
Update helpdesk/settings.py 
Co-authored-by: Benbb96 <Benbb96@users.noreply.github.com>
 2023-11-15 11:31:45 +00:00
Christopher Broderick
9147cb16d5 Changed settings to support simple enable/disable of teams. 2023-11-15 00:41:56 +00:00
Christopher Broderick
27bb8f3fc5
Merge branch 'main' into Fix_File_Permission_777 2023-10-13 10:38:30 +01:00
fazledyn-or
11327e7469 Added the default permission in settings.py 2023-10-11 11:50:56 +06:00
Benbb96
8a6525e47c
Use SECURE_SSL_REDIRECT as a default value for HELPDESK_USE_HTTPS_IN_EMAIL_LINK setting 2023-09-03 01:07:43 +02:00
bruce.gibbins
c23c8e5be6 Add user defined IMAP Debug Level and improved exception message 2023-04-19 20:07:43 +10:00
bruce.gibbins
af2683d44b Corrected OAUTH Settings initialisation 2023-04-18 21:35:02 +10:00
bruce.gibbins
9192779889 Add IMAP OAUTH Mail Box Type 2023-04-15 22:11:41 +10:00
bruce.gibbins
d7ebc8e1c2 Revert "Add IMAP OAUTH Mail Box Type" 
This reverts commit d57f11f40a.
 2023-04-15 21:56:05 +10:00
bruce.gibbins
d57f11f40a Add IMAP OAUTH Mail Box Type 2023-04-15 21:52:44 +10:00
Martin Whitehouse
25542f929e
Initial isort configuration 
Will fail build if imports are not sorted correctly
 2022-07-22 03:26:41 +02:00
Martin Whitehouse
aa876f8016
pycodestyle formatting 2022-07-12 12:34:19 +02:00
Martin Whitehouse
94c597205e
Add USE_TZ = True 2022-06-28 16:08:13 +02:00
Garret Wassermann
fcab3506b0
Merge branch 'stable' into new-option-fields 2022-04-22 06:32:32 -04:00
Daniele Scasciafratte
de9c5a709e feat(fields): no time spent 2022-04-20 16:36:37 +02:00
Daniele Scasciafratte
5792587e3e feat(ticket): disable timeline 2022-04-15 18:48:21 +02:00
Benbb96
dc60d8a7f9 Add setting HELPDESK_ACTIVATE_API_ENDPOINT and document it 2022-04-15 00:05:51 +02:00
bbe
1daa1d88aa Create an API endpoint to list/create/update/delete tickets (including custom fields !) + Refactoring in forms.py 2022-03-31 17:19:49 +02:00
Garret Wassermann
0d79b6266d Backport patch for #985 2021-11-21 23:25:54 -05:00
Garret Wassermann
166d552fba Turn on secure cookie support if the server os environment expects to use secure connections 2021-09-27 22:12:32 -04:00
Renato
563b28ed14
Merge branch 'master' into pinax-remove 2021-08-04 11:19:14 -03:00
Garret Wassermann
fe9ff2fdc4
Merge pull request #950 from koriaf/dev-pep8-stuff 
chore(pep8): Fix bad imports, unused variables, pep8 warnings and some possible bugs
 2021-04-19 23:44:03 -04:00
Arkadiy Korotaev
2b4c82fd1b
fix(email): Add ability to attach full first email text to avoid losing forwards, and to save .eml files for any incoming mesages, plus fix tests and some minor bugs 2021-04-19 21:15:24 +02:00
Arkadiy Korotaev
c90811418a
chore(pep8): Fix bad imports, unused variables, pep8 warnings and some possible bugs 2021-03-05 09:37:21 +01:00
Arkadiy Korotaev
1713a86870
feat(forms): Ability to provide custom public ticket form 2021-03-02 12:06:21 +01:00
Timothy Hobbs
2e867cba87 Remove hard dependency on pinax teams 2020-12-02 01:26:53 +01:00
Garret Wassermann
2f788f2597 Merge 0.2.22 bugfix release updates, update copyright year in license, specify python 3.6 or above in setup 2020-07-30 04:46:15 -04:00
Garret Wassermann
2a3fc0894d Rename and document the maximum email attachment size setting, to address #846 2020-07-30 02:54:03 -04:00
Timothy Hobbs
b862732512 Remove "classic" code path and always use datatables for ticket lists 2019-10-08 17:54:59 +02:00
Andrea M
c969577161 Add setting for HTTPS in email links 2019-07-04 10:32:49 +02:00
Garret Wassermann
625a8e85f0 Rename USE_SERVERSIDE_PROCESSING to HELPDESK_USE_SERVERSIDE_PROCESSING for consistency, correctly include local project override, and add documentation 2018-12-21 16:30:43 -05:00
Garret Wassermann
5f6a6fe8c5
Merge pull request #653 from auto-mat/user_settings_fix 
Transform UserSettings into a normal django model
 2018-10-25 18:27:40 -04:00
Timothy Hobbs
3f6ae1aefe
Transform UserSettings into a normal django model 2018-10-25 17:54:37 +02:00
Dilip Dwarak
fc028334d9 Added optional serverside processing on datatables that lists all tickets - True by default 2018-10-14 20:23:28 -04:00
Garret Wassermann
142c291afb Merge 0.2.4 bugfixes 2017-12-18 00:45:36 -05:00
Garret Wassermann
e19666b729 Add a check that the email subject template includes the ticket ID to prevent problems, to address issue raised in #577 2017-12-17 23:47:48 -05:00
Garret Wassermann
92b43ef495 Merge master 0.2.3 bugfixes into develop 2017-12-09 23:02:12 -05:00
Garret Wassermann
c085dba901 Trying to actually fix naked except 2017-12-06 02:21:46 -05:00