e20f441992
PEP-8 fixes
2019-05-24 13:27:48 -04:00
611e6de928
fix for the issue #145
2019-05-22 11:20:01 +02:00
9127275557
adding support for images as knowledgebase attachment
2019-03-09 18:14:11 +01:00
8cc0ca47f8
display list of queues only for users with right permissions
2019-02-05 15:44:06 +01:00
696d10db12
Remove old python2/six code
2018-12-28 03:13:52 -05:00
bb4178b477
Merge develop branch into bootstrap4
2018-11-03 22:40:03 -04:00
6c37d73d4e
DRY out email sending code and normalize behavior
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This refactor removes duplicated logic for deciding whom the messages get sent to.
It also normalizes behavior ensuring that all CCed addresses are sent to in all cases that CCed individuals should be notified.
2018-11-01 14:56:17 +01:00
3f6ae1aefe
Transform UserSettings into a normal django model
2018-10-25 17:54:37 +02:00
fd5c356820
Merge branch 'develop' into bootstrap4
2018-09-08 22:30:18 -04:00
ffc97338c9
Submit ticket link should work for non-logged in users
2018-09-07 19:10:57 +02:00
eabf32d91b
Navigation is Bootstrap 4 and SB Admin 5.0 now
2018-09-02 04:36:16 -04:00
ed0596e430
Merge branch 'master' into feature-public-ticket-defaults
2018-01-10 13:18:29 -05:00
f3e52a2f12
Adds pre-defined values for public tickets
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This commit adds three new settings that allow the operator to
pre-define the `queue`, `priority` and `due_date` fields for public
tickets. If one of these settings are present the corresponding input
field is hidden from the form.
The settings are the following:
HELPDESK_PUBLIC_TICKET_QUEUE = 'website'
HELPDESK_PUBLIC_TICKET_PRIORITY = 2
HELPDESK_PUBLIC_TICKET_DUE_DATE = ''
If the due date is set to the empty string, no due date is saved in the
ticket (analogously to the form). The other settings should be
self-explanatory.
2018-01-09 14:53:05 +01:00
d18ce1f1d5
Bump version to 0.2.6 to fix remaining Django 2.0 warnings
2017-12-28 09:11:34 -05:00
4e018db5a6
Added unique related_name “usersetttings_helpdesk” for the one-to-one relation to User in UserSettings.
2017-01-13 15:22:41 +01:00
5acd891c68
refactor all handling of attached files
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Extract attachment processing from forms, views.staff, and management.command.get_email modules, and consolidate it into a unified lib module function.
Also refactor the affected components, most notably lib.send_templated_email, to make it easier (IMO) to reason about changes to them.
Add unit tests for attachments with UTF-8 filenames, and functional tests for submission of same, as well as ASCII versions, through the public ticket-form.
Remove unused Attachment method "get_upload_to".
2016-12-08 19:47:20 +07:00
7738bba2ab
remove special-case imports for legacy versions
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standardise use, or avoidance, of timezone, template from_string, and Context
2016-11-21 10:16:03 +07:00
f34696df8d
Use Django's six module for StringIO imports.
2016-11-17 11:25:46 +00:00
194641613c
Sync with upstream, merged in AbstractForm with bootstrap class
2016-10-31 01:38:49 -04:00
abd6fdcebe
simplifying if-case branches on CustomFieldMixin
2016-10-30 20:53:18 +01:00
cce12181f0
refactoring single-letter variables into better names
2016-10-30 20:43:05 +01:00
681a1893bd
missed a refactoring
2016-10-30 08:42:05 +01:00
d8d10fae90
DRY in *TicketForm --by adding an Abstrat~ one
2016-10-30 08:39:17 +01:00
bea6fbf75a
fixing a deprecated usage, and adding a minor branch control
2016-10-30 08:38:49 +01:00
dc25164304
More PEP8 changes (hopefully last)
2016-10-29 04:27:29 -04:00
4cf46156f1
More PEP8 changes
2016-10-29 04:20:16 -04:00
d791700582
Fix PEP8 errors
2016-10-29 04:08:57 -04:00
cad174468b
Sync with namespace and other v0.2 changes
2016-10-29 03:47:15 -04:00
53ed0d3a2c
Remove all the deprecated API related files and references
2016-10-29 08:50:13 +02:00
30e3aa55aa
almost auto-fix on misc files
2016-10-23 22:09:17 +02:00
24d88be8d9
Initial general clean-up of stuff
2016-10-21 17:14:12 +02:00
74668f30d5
forms.py : To get the translations for the fields' labels, use ugettext_lazy() instead for ugettext().
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ugettext() loads the translations at the same time the module is loaded (--> always in english).
ugettext_lazy() loads them when they are needed (--> when the user makes a query --> we known the language the user wants based on the header of their HTTP request)
Signed-off-by: Jerome Flesch <jflesch@gmail.com >
2016-10-18 15:37:57 +02:00
0ad110ec7f
forms.py: cleanup whitespaces
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Signed-off-by: Jerome Flesch <jflesch@gmail.com >
2016-10-18 15:35:41 +02:00
414f7e7c03
Make Knowledgebase categories nicer; include jQuery UI for DatePicker on new ticket form
2016-09-27 13:16:28 -04:00
00cdbcf43b
Finish CSS template changes for Ticket page and related properties; includes responsive Ticket list table; styled file input buttons but need to find way to update text for beyond the first input box; added a ticket_attachment_del page to confirm removal of attachment and styled it
2016-09-12 02:11:55 -04:00
191ce3c53c
Nullable "default_owner" field added to Queue model
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If default_owner is specified, tickets from public form will be assigned to him and he'll be notified by email
2016-02-17 11:40:08 +03:00
70c57f9096
Merge
2015-04-28 09:13:54 +10:00
19ec7bee96
Extend attachment filefield max length in upload form. Fixes #301 .
2015-02-14 11:02:58 +11:00
0d9446480e
Merge pull request #273 from vladyslav2/master
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Fix replace function for custom fields
2014-10-27 11:17:53 +11:00
f1147f695a
Fix replace function for custom fields
2014-10-25 22:53:56 +03:00
d2ac8af6c0
Improved support for custom user models
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Support for custom user models with a non-standard username field
2014-10-22 16:18:04 +11:00
1a157ed097
Django 1.7 compat update. Fixes #255 , thanks @danie1k
2014-09-11 17:37:51 +10:00
4c901880bc
Allow file attachments in storages other than local files (eg S3). Fixes GH-249.
2014-09-02 18:36:00 +10:00
27217edf4a
Changed references from auth.User to get_user_model (views, forms & commands)
2014-06-18 16:21:37 +02:00
4caa54f84d
Move CustomField to field class code to a mixin
2014-06-05 09:51:19 +01:00
d340446feb
Remove django-tagging support, as that library is unmaintained. Closes #194 .
2014-01-29 22:00:00 +11:00
b6339cc016
Fix the bug of handling attachments when Django DEFAULT_FILE_STORAGE is not FileSystemStorage
2013-11-19 21:24:52 +00:00
556cf5d302
fix tpyo - importError vs ImportError
2013-01-23 11:55:36 +11:00
53273e3794
Fix datetime/timezone handling in Django <1.4; update management commands to be timezone-aware
2013-01-23 11:35:18 +11:00
341a40b9ae
Make datetime handline offset-aware. Now requires pytz. Fixes #142 .
2013-01-23 10:59:12 +11:00
