a056e4d0a8
add unit test for get_ticket_id_from_slug and alt queue processing for get_email
2025-07-07 21:42:20 +00:00
50fd6a07e8
Allow checking for ticket IDs in all queues regardless of email submission settings
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This change allows Django Helpdesk to locate existing tickets in any queue that
has email configured, even if that queue doesn't accept new ticket submissions.
2025-07-07 21:42:20 +00:00
c4dfe9e536
Fix ticket ID matching across multiple queues
2025-07-07 21:42:20 +00:00
9595d528fe
Migrate to modern Python logger API
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Signed-off-by: Emmanuel Ferdman <emmanuelferdman@gmail.com >
2025-05-12 23:41:44 -07:00
6cb157e176
Migrate to modern Python logger API
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Signed-off-by: Emmanuel Ferdman <emmanuelferdman@gmail.com >
2025-05-12 15:23:04 -07:00
c713e3ea16
Formatting fixes
2025-05-09 20:02:57 +02:00
1757166638
Unit test multiple user IDs associated with the same email address.
2025-05-09 19:46:15 +02:00
21b0be1b36
Tests for emails with attachment and no content part or attachment and
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empty content part.
2025-04-02 10:16:02 +01:00
75bd375c6b
Fix formatting errors after doing app wide instead of only the heldesk
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folder
2025-04-01 11:09:34 +01:00
432fe3c5e7
Fix linting errors
2025-03-29 11:58:32 +00:00
6c43d4c685
Fix error when preventing creating ticket from email when setting is
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True.
Standardise to use of helpdesk_settings as done in all other packages
using the helpdesk settings file.
2025-03-29 11:38:33 +00:00
091670179b
run ruff formatter
2025-03-22 15:29:19 -10:00
3dcbdad638
Fix: helpdesk settings are imported as settings
2024-06-07 18:04:05 +02:00
cc1b125d53
Disable email attachment processing and email saving if attachments are not enabled.
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Caution: untested
2024-06-06 15:58:27 +02:00
8541acd49d
Updated comment
2024-04-17 10:21:02 +00:00
2fc95d165a
new_ticket_done signal emitted through email
2024-04-17 10:19:50 +00:00
c6cad5f702
Removed unused webhooks import
2024-04-16 08:52:22 +00:00
c0ee8e0847
Use update_ticket mechanism in email.py
2024-04-16 08:49:11 +00:00
e708281dcd
Implement webhooks. Fixes #264
2023-12-02 20:57:21 +00:00
e4da2797b9
Fix missing f-string operator.
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Add queue name to info log.
2023-10-26 21:31:53 +01:00
e040bcac77
Add missing capture of exception to variable.
2023-10-25 17:15:45 +01:00
bc7e189a5c
Remove check for info being enabled
2023-10-24 14:24:10 +01:00
2c9e251113
Fix order of imports
2023-10-24 14:20:09 +01:00
a7863b5f27
Fix formatting
2023-10-24 14:08:40 +01:00
8849943d33
Add logging to stdout when enabled to facilitate debugging issues.
2023-10-24 13:50:23 +01:00
405efcc33b
Delete emails immediately to prevent duplicate ticket problems
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Right now if there is an exception in this loop due to a single messed up
email (perhapse an invalid email address), the loop will fail without deleting
the already processed emails. In a few hours you can end up with hundreds of
duplicate tickets. This way, the already processed emails will be deleted and
not processed again.
2023-10-14 18:48:02 +02:00
e90739a07a
Fix formatting issues
2023-10-10 14:08:57 +01:00
8006826ddf
Process email content first then focus on attachments.
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Use the EmailMessage class for enhanced processing.
2023-10-10 13:41:28 +01:00
9bbe1945b0
Fix format errors
2023-07-23 06:31:29 +01:00
2e5697c11a
Completely rework the email parsing.
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Fixes a number of hacks that have accumulated and makes it is more
easily understood and easier to enhance in the future.
2023-07-23 06:12:32 +01:00
707cc6761b
Implement a recursive multipart parser to cater for attachments that
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have embedded attachments.
2023-07-16 14:55:18 +01:00
c23c8e5be6
Add user defined IMAP Debug Level and improved exception message
2023-04-19 20:07:43 +10:00
a8fbeaa140
Fix OAuth tests
2023-04-19 15:22:35 +10:00
012cc7041a
Fix OAuth tests
2023-04-19 15:12:13 +10:00
101326c987
Use settings instead of django_settings
2023-04-17 20:08:56 +10:00
c29996df94
Resorted imports for pep8
2023-04-17 13:15:47 +10:00
9192779889
Add IMAP OAUTH Mail Box Type
2023-04-15 22:11:41 +10:00
d7ebc8e1c2
Revert "Add IMAP OAUTH Mail Box Type"
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This reverts commit d57f11f40a
2023-04-15 21:56:05 +10:00
d57f11f40a
Add IMAP OAUTH Mail Box Type
2023-04-15 21:52:44 +10:00
287024acd1
Use updated_submitter email template in send for updated ticket
2023-03-28 19:45:54 +10:00
8cb3d43311
Use simpler conversion to string
2023-03-25 13:25:22 +00:00
4cd66d7e0c
Fix import format fail
2023-03-25 13:21:38 +00:00
cdbd531931
Ensure multipart attachments are saved
2023-03-25 13:06:03 +00:00
7f8e996668
Fix missing param in call
2023-03-10 22:11:34 +00:00
aad73a5d90
Fix format errors
2023-03-10 22:06:14 +00:00
b3edba3fc5
Fix #1054
2022-10-09 23:05:16 +02:00
9e3a3abcf1
Fix import sorting
2022-09-08 23:40:49 +01:00
8d7ba415fa
Fix formatting per flake8
2022-09-08 22:11:24 +01:00
eca2255f56
Test for filename using diaretics
2022-09-08 10:05:09 +01:00
572ffd5acf
Handle ignored emails explicitly using exceptions.
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Support the flag on IgnoreEmail model to control deleting the email if
ignored.
2022-09-06 19:40:35 +01:00
