4 Commits

Author	SHA1	Message	Date
Ross Poulton	224ad8722f	* Add templates for escalation ... * E-mail owner, Queue CC and submitter on escalation	2008-01-22 06:10:48 +00:00
Ross Poulton	274b9300f4	* Fixed svn:keywords ... * Added escalation system that allows certain days to be excluded from escalation * New script to automatically create exclusions on user-defined days, eg easily add a years worth of saturdays & sundays to the exclusion system	2008-01-22 05:54:22 +00:00
Ross Poulton	379f68ed4b	* Add ability to place a ticket on hold, stopping automatic escalation.	2008-01-16 04:52:30 +00:00
Ross Poulton	1524c37941	* Add queue-based automatic ticket escalation	2008-01-16 04:38:24 +00:00