|
|
606c3a3ee5
|
Update title length
|
2025-05-30 10:41:40 +02:00 |
|
|
|
acebf8610c
|
formatting
|
2025-05-16 23:10:18 +01:00 |
|
|
|
00952197d1
|
fix spelling
|
2025-05-16 23:07:48 +01:00 |
|
|
|
2bba70f3cc
|
Fix formatting
|
2025-05-16 20:46:18 +01:00 |
|
|
|
326cf226dd
|
Fix get_markdown function
|
2025-05-16 20:10:17 +01:00 |
|
|
|
3f9b3f9689
|
Remove ccommented out triaql code.
|
2025-05-14 09:16:34 +01:00 |
|
|
|
b5b6ecc813
|
Change DEFAULT_FILE_STORAGE to STORAGES for Django 5
|
2025-05-13 17:06:47 +01:00 |
|
|
|
091670179b
|
run ruff formatter
|
2025-03-22 15:29:19 -10:00 |
|
|
|
df46695bb1
|
Moving python time_spent calculation to database aggregation
|
2024-07-10 10:54:17 +00:00 |
|
|
|
81f9226f7c
|
Removed unused webhooks import
|
2024-04-17 10:09:15 +00:00 |
|
|
|
9a6939b564
|
Attach send_new_ticket_webhook to the new_ticket_done signal
|
2024-04-17 10:02:44 +00:00 |
|
|
|
f4ab7a5226
|
Refactored time_spent calculation queue exclusions to reflect queue changes over time
|
2024-04-09 13:25:35 +00:00 |
|
|
|
f4bde19511
|
Fixing a bug to differentiate between 23:59:59 and 24:00:00 end times
|
2024-03-27 14:19:15 +00:00 |
|
|
|
7a7a39d567
|
Extracting previous ticket status from latest follow-up with new_status set
|
2024-02-15 16:16:24 +00:00 |
|
|
|
5482d7b6df
|
Adding year to HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_HOLIDAYS dates
|
2024-02-15 15:42:29 +00:00 |
|
|
|
02e333cf52
|
Precise selection of previous status
|
2024-02-15 09:55:57 +00:00 |
|
|
|
ae89d182a9
|
Removed duplicate format_time_spent function definition
|
2024-02-15 09:30:02 +00:00 |
|
|
|
99b49e3f39
|
Refactoring earliest and latest follow-up time selection logic, also allows for time_spent recalculation if unset
|
2024-02-15 09:08:25 +00:00 |
|
|
|
b1759520d8
|
Merge exclusion conditions for time_spent calculation
|
2024-02-14 14:52:23 +00:00 |
|
|
|
b3cbfdbe09
|
Added HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_QUEUES setting
|
2024-02-14 13:36:46 +00:00 |
|
|
|
7e65e3d367
|
Renamed setting to HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_STATUSES
|
2024-02-14 13:23:15 +00:00 |
|
|
|
90666a47ba
|
Adding HELPDESK_FOLLOWUP_TIME_CALCULATION_EXCLUDE_STATUSES setting
|
2024-02-14 13:21:19 +00:00 |
|
|
|
220f6d56a8
|
Adding HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_HOLIDAYS setting
|
2024-02-14 13:03:58 +00:00 |
|
|
|
a671a9e8dc
|
Fixed undefined timedelta error
|
2024-02-14 10:23:31 +00:00 |
|
|
|
05dfde59cb
|
Include opening hours for follow-up time_spent calculation
|
2024-02-14 10:16:20 +00:00 |
|
|
|
ed6aa132f3
|
timedelta seconds property is limited to 86400
|
2024-02-13 10:31:06 +00:00 |
|
|
|
cd77ac7a9d
|
Update FollowUp time calculation method
|
2024-02-13 09:27:12 +00:00 |
|
|
|
f7e3a2b8aa
|
Automatic absolute time_spent calculation for ticket FollowUp
|
2024-02-13 08:59:48 +00:00 |
|
|
|
40ef247844
|
Handle "no label" for status id case (shouldn't happen)
|
2024-02-05 11:39:45 +01:00 |
|
|
|
8b53ef9505
|
Passing ticket status flow logic to Ticket model
|
2024-02-05 10:58:42 +01:00 |
|
|
|
ab2c2f79a4
|
Allow Tickets status choices customization
|
2024-02-01 15:38:02 +01:00 |
|
|
|
3e791d98fa
|
Explicit property naming
|
2024-01-22 14:39:53 +00:00 |
|
|
|
3537ec7447
|
Customization of Ticket PRIORITY_CHOICES in project settings
|
2024-01-22 14:30:44 +00:00 |
|
|
|
7aa7f0eca2
|
Fix custom field sending in new ticket webhook
|
2023-12-27 19:39:12 +00:00 |
|
|
|
11327e7469
|
Added the default permission in settings.py
|
2023-10-11 11:50:56 +06:00 |
|
|
|
90bcac954f
|
Fixed file permission(s) in models.py/attachment_path
|
2023-10-06 17:33:18 +06:00 |
|
|
|
ef88a2ee8a
|
Better workflow for creating new ticket checklist, into a modal
|
2023-04-30 03:11:27 +02:00 |
|
|
|
308f69a03b
|
CRUD Checklist Template
|
2023-04-30 01:15:05 +02:00 |
|
|
|
af1ba5f205
|
Create a page to edit checklist name and tasks + another page for deletion
|
2023-04-29 00:24:06 +02:00 |
|
|
|
b8d06a0fb1
|
Show a form to create a new checklist, with the possibility to use a preset template
|
2023-04-23 00:36:10 +02:00 |
|
|
|
8be55fb7f2
|
Display checklists on ticket page
|
2023-04-22 23:56:23 +02:00 |
|
|
|
9e9ebd45a7
|
Create models and admin for Checklist
|
2023-04-22 22:55:41 +02:00 |
|
|
|
9192779889
|
Add IMAP OAUTH Mail Box Type
|
2023-04-15 22:11:41 +10:00 |
|
|
|
d7ebc8e1c2
|
Revert "Add IMAP OAUTH Mail Box Type"
This reverts commit d57f11f40a.
|
2023-04-15 21:56:05 +10:00 |
|
|
|
d57f11f40a
|
Add IMAP OAUTH Mail Box Type
|
2023-04-15 21:52:44 +10:00 |
|
|
|
3a13bbfeef
|
Fix. Add test markdown and rewrite for last markdown is working
|
2022-08-08 20:20:00 +07:00 |
|
|
|
cf5be66fae
|
Fix. Fix problem wich version package in requirements and add test markdown and rewrite for new markdown
|
2022-08-06 18:34:16 +07:00 |
|
|
|
bed7f0e493
|
Add default value property to TicketCustomField
Property of the model, so add it there to keep consistency
|
2022-07-25 04:00:57 +02:00 |
|
|
|
25542f929e
|
Initial isort configuration
Will fail build if imports are not sorted correctly
|
2022-07-22 03:26:41 +02:00 |
|
|
|
280462c2fe
|
Remove 'f-string', no place holders present
|
2022-07-22 01:18:45 +02:00 |
|
