Commit Graph

13 Commits

Author SHA1 Message Date
Ross Poulton
2f1b74316f new option 'HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP' which allows superusers
to delete individual followups (so you don't have to go to the admin).
(by @kotowicz in a2a5b10b2d)
2012-08-07 23:32:45 +10:00
Ross Poulton
776d88dbd6 RSS feeds not working for users with periods in their name. Fixes issue #30, thanks @tsanecki 2012-08-07 20:32:23 +10:00
Ross Poulton
9f0e07f5e6 Add Django 1.4 support - remove old feeds import (no longer required) and add Timezone support. Fixes #135. 2012-05-11 17:02:55 +10:00
Ross Poulton
89b8267d84 Fix RSS feeds for post-Django 1.2. Closes #129. 2012-04-25 17:55:38 +10:00
Andreas Kotowicz
5a92dafbdc new option: 'HELPDESK_FOOTER_SHOW_CHANGE_LANGUAGE_LINK'
If activated, a 'change language' link will be shown in the footer.
You need to add this line to your 'urlpatterns' variable in your
urls.py file:

(r'^i18n/', include('django.conf.urls.i18n'))
2011-11-27 09:26:56 +01:00
Andreas Kotowicz
cb34b1933a make django-helpdesk more customizable + bug fixes:
- look at settings.py for all new options regarding customization.
- settings can be accessed inside the templates via the new
  templatetag 'load_helpdesk_settings'

- allow editing of personal followups, but only if followup does not
  contain any ticketchanges - otherwise this information is lost after
  the editing.
- add 'delete' link to attachments
- link to list of closed tickets in queue overview
- add 'closed & resolved' section to dashboard
- hide 'pre-set reply' box if no pre-set replies are found.
- use 'SelectDateWidget' for custom DateField

- fix how we update followups so that attachments don't get deleted
- fix bug where resolution emails contained the solution 'None'
- fix stats crashing bug
- fix locale bug
2011-11-19 09:34:07 +01:00
Ross Poulton
acbcfebef5 Update urlconf to recognise KB category slugs that include numbers. Closes #68. 2011-11-05 01:23:35 +00:00
Joshua Jonah
e73f45e4f6 Added ability to turn of KB (my business doesn't need it) 2011-06-09 11:24:33 -04:00
Ross Poulton
8b6fbd8965 Add ticket dependency so you can't resolve a ticket until it's dependents are resolved. Addresses GH-43 2011-05-10 19:27:11 +10:00
Ross Poulton
1aba9e2475 Moved login/logout templates into templates/helpdesk/registration/ rather than templates/registration/, so the helpdesk templates don't overwrite site-specific ones. Thanks to kotiwicz for the patch to issue #13. 2011-02-02 08:05:33 +00:00
Ross Poulton
97886abc76 Add ability for FollowUp records to be edited by staff. Closes Google Code issue #131; Github issue #5. Thanks to Google user 'alecs.box' for the patch. 2011-01-29 06:02:03 +00:00
Ross Poulton
7654de9d28 Change references to Jutda Helpdesk to django-helpdesk as that should
be the real name for this project IMHO.
2011-01-25 23:08:41 +00:00
Ross Poulton
53327eb66a Moved all project files under a "helpdesk" directory. Should make it easier to use setup.py / pypi / whatever in the future. 2011-01-25 23:02:00 +00:00