Commit Graph

30 Commits

Author SHA1 Message Date
Ross Poulton
1a157ed097 Django 1.7 compat update. Fixes , thanks @danie1k 2014-09-11 17:37:51 +10:00
Ross Poulton
4c901880bc Allow file attachments in storages other than local files (eg S3). Fixes GH-249. 2014-09-02 18:36:00 +10:00
Gabriel Pichot
27217edf4a Changed references from auth.User to get_user_model (views, forms & commands) 2014-06-18 16:21:37 +02:00
Matt Molyneaux
4caa54f84d Move CustomField to field class code to a mixin 2014-06-05 09:51:19 +01:00
Ross Poulton
d340446feb Remove django-tagging support, as that library is unmaintained. Closes . 2014-01-29 22:00:00 +11:00
Tony Zhu
b6339cc016 Fix the bug of handling attachments when Django DEFAULT_FILE_STORAGE is not FileSystemStorage 2013-11-19 21:24:52 +00:00
Ross Poulton
556cf5d302 fix tpyo - importError vs ImportError 2013-01-23 11:55:36 +11:00
Ross Poulton
53273e3794 Fix datetime/timezone handling in Django <1.4; update management commands to be timezone-aware 2013-01-23 11:35:18 +11:00
Ross Poulton
341a40b9ae Make datetime handline offset-aware. Now requires pytz. Fixes . 2013-01-23 10:59:12 +11:00
digitalpbk
7716eb69a9 assigned_to.usersettings.settings is a dictionary
t.assigned_to.usersettings.settings is a dictionary, so getattr does not work
2012-10-07 14:16:57 +05:30
yekibud
3e8d6edfc7 commented out some unimplemented test code 2012-01-20 16:47:41 -08:00
tschmidt
1a4c6520a6 added due_date migration and added to edit ticket form 2012-01-20 15:03:07 -08:00
tschmidt
01b0adc733 adding due_date form and model field 2012-01-20 12:48:38 -08:00
tschmidt
0f38b688a1 fixed other instances of custom field list without blank default 2012-01-18 11:38:56 -08:00
tschmidt
9aa32cc4f6 fixed custom field list without blank default 2012-01-18 11:20:22 -08:00
tschmidt
949179ec2e adding HELPDESK_STAFF_ONLY_TICKET_OWNERS and HELPDESK_STAFF_ONLY_TICKET_CC settings 2012-01-17 13:40:44 -08:00
Ross Poulton
533fdc8c2a Merge branch 'kotowicz-master', manually merging conflicts in these files:
helpdesk/lib.py
	helpdesk/templates/helpdesk/ticket_desc_table.html
	helpdesk/views/staff.py
2012-01-11 09:18:05 +00:00
Andreas Kotowicz
71d69278bc custom fields: add option which forces user to make an active choice.
in forms.py we prepend a 0 entry to the list of choices.
2011-12-01 20:48:37 +01:00
Andreas Kotowicz
90721b0746 create_ticket form modifications: make 'title', 'submitter_email' and 'body' fields wider. 2011-11-28 16:06:36 +01:00
Andreas Kotowicz
cb34b1933a make django-helpdesk more customizable + bug fixes:
- look at settings.py for all new options regarding customization.
- settings can be accessed inside the templates via the new
  templatetag 'load_helpdesk_settings'

- allow editing of personal followups, but only if followup does not
  contain any ticketchanges - otherwise this information is lost after
  the editing.
- add 'delete' link to attachments
- link to list of closed tickets in queue overview
- add 'closed & resolved' section to dashboard
- hide 'pre-set reply' box if no pre-set replies are found.
- use 'SelectDateWidget' for custom DateField

- fix how we update followups so that attachments don't get deleted
- fix bug where resolution emails contained the solution 'None'
- fix stats crashing bug
- fix locale bug
2011-11-19 09:34:07 +01:00
Alex Garel
23463c902e Using safe_template_context to build templated email context forms.py
Without this send_templated_mail does not work (Exception on
context['queue'].get('locale', 'en')
2011-11-08 17:31:05 +01:00
Ross Poulton
8b6fbd8965 Add ticket dependency so you can't resolve a ticket until it's dependents are resolved. Addresses GH-43 2011-05-10 19:27:11 +10:00
Ross Poulton
f4864ef34d Show custom fields when editing tickets. Closes GH-24. 2011-05-10 07:54:44 +10:00
Ross Poulton
b42026ec33 Allow selection of all items on custom "list" fields. Fixes GH-23. 2011-05-02 22:32:15 +00:00
Andreas Kotowicz
2d302ceba6 sort list of users by username in helpdesk/tickets/X/cc/add/ 2011-02-06 18:49:07 +01:00
Ross Poulton
e9667109ab Fix issue with public ticket form when using custom textarea fields. 2011-02-02 20:40:46 +00:00
Ross Poulton
ebe0382725 Initial shot at custom fields on Ticket model. Manage these fields via Django admin. 2011-02-02 11:22:46 +00:00
Ross Poulton
97886abc76 Add ability for FollowUp records to be edited by staff. Closes Google Code issue ; Github issue . Thanks to Google user 'alecs.box' for the patch. 2011-01-29 06:02:03 +00:00
Ross Poulton
7654de9d28 Change references to Jutda Helpdesk to django-helpdesk as that should
be the real name for this project IMHO.
2011-01-25 23:08:41 +00:00
Ross Poulton
53327eb66a Moved all project files under a "helpdesk" directory. Should make it easier to use setup.py / pypi / whatever in the future. 2011-01-25 23:02:00 +00:00