Jonathan Barratt
2f66c50320
Make helpdesk work in apps with their own queue models
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To avoid returning multiple content types when creating custom permissions, use ContentType.objects.get_for_model to lookup the content type for helpdesk.models.queue.
2017-01-13 17:52:29 +07:00
Jonathan Barratt
5acd891c68
refactor all handling of attached files
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Extract attachment processing from forms, views.staff, and management.command.get_email modules, and consolidate it into a unified lib module function.
Also refactor the affected components, most notably lib.send_templated_email, to make it easier (IMO) to reason about changes to them.
Add unit tests for attachments with UTF-8 filenames, and functional tests for submission of same, as well as ASCII versions, through the public ticket-form.
Remove unused Attachment method "get_upload_to".
2016-12-08 19:47:20 +07:00
Jonathan Barratt
7738bba2ab
remove special-case imports for legacy versions
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standardise use, or avoidance, of timezone, template from_string, and Context
2016-11-21 10:16:03 +07:00
Will Stott
f34696df8d
Use Django's six module for StringIO imports.
2016-11-17 11:25:46 +00:00
Garret Wassermann
37b9d332de
Fix some more missing namespace references for login and kb_category
2016-10-31 02:19:41 -04:00
Garret Wassermann
4cf46156f1
More PEP8 changes
2016-10-29 04:20:16 -04:00
Garret Wassermann
d791700582
Fix PEP8 errors
2016-10-29 04:08:57 -04:00
Garret Wassermann
cad174468b
Sync with namespace and other v0.2 changes
2016-10-29 03:47:15 -04:00
Jonathan Barratt
43c067dd4f
merge changes from updated master
2016-10-29 13:35:03 +07:00
Alex Barcelo
89a6ae01b8
Fixing style (according to branch 'autocodestyle') + quicktest
2016-10-24 08:04:31 +02:00
Alex Barcelo
30e3aa55aa
almost auto-fix on misc files
2016-10-23 22:09:17 +02:00
Alex Barcelo
24d88be8d9
Initial general clean-up of stuff
2016-10-21 17:14:12 +02:00
Alex Barcelo
afd6ebad74
Merge current 'master' state into urls_app_name
2016-10-19 15:26:04 +02:00
Antoine Nguyen
50955cb8f6
Fixed Meta class definition for TicketCustomFieldValue.
2016-10-07 11:00:25 +02:00
Garret Wassermann
e5c3c4a435
Used six to add python3 compatibility along side existing python2, and replaced print statements with logging features. Can now poll a local directory for mail too, not just remote POP3/IMAP.
2016-09-14 20:35:18 -04:00
Garret Wassermann
67f81ac252
Continue CSS cleanup for Ticket description, remove unneeded priority and button images and associated functions
2016-09-09 04:03:32 -04:00
Daryl
afbfd01fab
Fix Issue #404 : Refactor converting query string into queue:id
2016-06-26 12:45:55 +12:00
Bruno Tikami
26fc6cb1de
ADDED: Flag to enable notifications on every interaction that occurs over email.
2016-03-01 16:49:34 -03:00
Bruno Tikami
a9f073cc48
Merge branch 'master' of https://github.com/rossp/django-helpdesk
2016-02-24 10:25:57 -03:00
Bruno Tikami
56b7f53c51
CLEANUP: Removing necessary code from feature 2
2016-02-20 17:46:03 -02:00
imbashamba
191ce3c53c
Nullable "default_owner" field added to Queue model
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If default_owner is specified, tickets from public form will be assigned to him and he'll be notified by email
2016-02-17 11:40:08 +03:00
Bruno Tikami
be07fdff6c
UPDATED: Finished moving Message-Id field from <Ticket> to <FollowUp> model.
2016-02-16 17:10:13 -02:00
Bruno Tikami
c2e9ee26af
UPDATED: Stop storing the Message-Id field on the <Ticket> model and move it to the <FollowUp> so we can easily follow the threads.
2016-02-16 16:11:10 -02:00
Bruno Tikami
cea4cb2c6a
UPDATED: Set "submitter_email_id" as the standard to reference the Message-Id email field.
2016-02-07 18:11:49 -02:00
Bruno Tikami
78919addd7
BUGFIX: Set the missing max_length field attribute.
2016-02-07 17:45:08 -02:00
Bruno Tikami
83be21dc17
ADDED: <models.Ticket.submitter_email_id>
2016-02-07 17:28:00 -02:00
Bruno Tikami
e880747a2b
UDPATED: Use <views.staff.subscribe_to_ticket_updates> instead of <views.staff.subscribe_staff_member_to_ticket> when adding non-staff members to <TicketCC> instances
2016-02-07 16:46:43 -02:00
Bruno Tikami
353fcb2138
ADDED: Possibility to pass "rfc_2822_*" fields when creating a <Ticket> instance so <management.commands.get_email.ticket_from_message> can create <TicketCC> instances when processing incoming messages.
2016-02-07 15:54:39 -02:00
Alex Barcelo
a741395ce5
chaging tests to aknowledge helpdesk namespace
2015-12-22 11:20:52 +01:00
Alex Barcelo
3a0f08046e
using helpdesk app_name and droping helpdesk_ prefix
2015-12-22 10:27:03 +01:00
Ross Poulton
0d098f6d29
Merge pull request #369 from alexbarcelo/always_create_permission
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creation of Permission-per-Queue is done always
2015-12-22 09:41:17 +11:00
Alex Barcelo
7894eea1e1
Making Queue slug unique and improving certain admin-related behaviour
2015-12-18 14:56:53 +01:00
Alex Barcelo
3b547d2cf9
creation of Permission-per-Queue is done always
2015-12-18 14:35:50 +01:00
Alex Barcelo
43e5ff7c0e
added delete mechanism on Queue for auto-clean of permissions
2015-12-16 22:27:06 +01:00
Alex Barcelo
92d8ca3eff
more modular management of permission codenames
2015-12-16 22:27:06 +01:00
Alex Barcelo
64bc1791d4
removing completely QueueMembership model
2015-12-16 22:27:06 +01:00
Alex Barcelo
fb66fea86e
change basic features of membership into permissions
2015-12-16 22:27:05 +01:00
Alex Barcelo
18c7a2e698
adding required model extra info for permissions
2015-12-16 22:27:05 +01:00
Ross Poulton
6187b0568c
Merge pull request #358 from flinz/django-1.9-fixes
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Django 1.9 compatibility
2015-12-16 10:24:16 +11:00
Alex Seeholzer
905e52e603
changed max_length given by string to integer;
2015-12-15 10:11:47 +01:00
Alex Seeholzer
8d55dcb9a0
python 2 & 3 compatibility: changed __unicode__ to __str__ and added python2 decorators ( https://docs.djangoproject.com/en/1.8/topics/python3/#str-and-unicode-methods )
2015-11-18 15:26:08 +01:00
Jonathan Barratt
bfcd8fc024
Add ability to restrict users' access by queue if so configured, and migration and tests for same.
2015-06-12 12:23:39 +07:00
Ross Poulton
70c57f9096
Merge
2015-04-28 09:13:54 +10:00
Tony Zhu
9600f457d8
Remove no effect model property to silence django 1.8 system check warning
2015-04-14 16:25:20 -04:00
Alex Seeholzer
ddabc9d133
bug fix for commit
2015-02-11 13:23:42 +01:00
Alex Seeholzer
9665361bb1
In Django < 1.7, if settings.AUTH_USER_MODEL is defined, the sender is expected to be the actual instance, not a string. This Closes rossp/django-helpdesk#295 by checking for django version < 1.7.
2015-02-11 12:23:59 +01:00
Simon Thépot
f0156cfcb3
Populate user settings w/ data migration, Django1.7 compatible, fix #276
2015-01-14 11:19:17 +01:00
TreeNode
ae681dd5d3
Clear host and port if no proxy type was set
2014-12-11 12:03:36 +02:00
TreeNode
83a5e964f3
Default field values
2014-12-11 01:42:20 +02:00
TreeNode
50b80b2a08
Socks proxy support
2014-12-10 23:37:34 +02:00
