Ross Poulton
7dfb38eab9
* Removed e-mail templates to the database
...
* Added statistics views, making use of Google Charts
* Added initial data fixture, to automatically create e-mail templates
at install-time
2008-04-01 23:26:12 +00:00
Ross Poulton
2895891fb0
* Removed horrid license - moved to BSD.
...
* Removed horrid file headers
* Added API - Mostly untested at this stage. Works via HTTP POST.
* Added API documentation
2008-02-06 04:36:07 +00:00
Ross Poulton
224ad8722f
* Add templates for escalation
...
* E-mail owner, Queue CC and submitter on escalation
2008-01-22 06:10:48 +00:00
Ross Poulton
274b9300f4
* Fixed svn:keywords
...
* Added escalation system that allows certain days to be excluded from escalation
* New script to automatically create exclusions on user-defined days, eg easily add a years worth of saturdays & sundays to the exclusion system
2008-01-22 05:54:22 +00:00
Ross Poulton
379f68ed4b
* Add ability to place a ticket on hold, stopping automatic escalation.
2008-01-16 04:52:30 +00:00
Ross Poulton
1524c37941
* Add queue-based automatic ticket escalation
2008-01-16 04:38:24 +00:00
