d340446feb
Remove django-tagging support, as that library is unmaintained. Closes #194 .
2014-01-29 22:00:00 +11:00
98340b524d
Fixes #181 . Thanks @AntonOfTheWoods
2013-09-16 11:54:46 +10:00
d177291409
Now using mail template ..._cc for informing cc addresses.
2013-04-19 08:54:24 +02:00
556cf5d302
fix tpyo - importError vs ImportError
2013-01-23 11:55:36 +11:00
53273e3794
Fix datetime/timezone handling in Django <1.4; update management commands to be timezone-aware
2013-01-23 11:35:18 +11:00
341a40b9ae
Make datetime handline offset-aware. Now requires pytz. Fixes #142 .
2013-01-23 10:59:12 +11:00
6c440f3ed0
Fix #160 - send e-mails to ticket CC list even if there is no ticket submitter
2013-01-21 17:25:14 +11:00
22b68430df
Fix from @kotowicz to fix filename encoding. Closes #162 and #149
2013-01-20 14:45:33 +11:00
6405da36e4
create_ticket POST should accept all users
...
based on HELPDESK_STAFF_ONLY_TICKET_OWNERS setting, the POST part should accept all users or staff users
2012-10-07 14:14:32 +05:30
9ae358e6f8
Allow tests to run if Sites module isn't properly configured.
2012-08-08 14:31:51 +10:00
f45400e26a
show time until closed for all tickets and those that were opened in the last 60 days. By @kotowicz in 5252ad9d07
2012-08-07 23:57:34 +10:00
80a0198785
fix potential divide by zero error, by @kotowicz in 9f205552e7
2012-08-07 23:54:46 +10:00
a4f1ac9b8b
new option 'HELPDESK_DASHBOARD_BASIC_TICKET_STATS', shows quick ticket
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stats in dashboard links to detailed 'days until ticket is closed by
month' plot.
New chart for 'days until ticket is closed'.
By @kotowicz in 0a8f4ce6d6
2012-08-07 23:51:52 +10:00
d7c781eae8
Make followup edit & deletion staff-only
2012-08-07 23:43:26 +10:00
a21050082a
Improve ticket CC handling. By @kotowicz in
...
4bf79ccf46
2012-08-07 23:41:43 +10:00
2f1b74316f
new option 'HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP' which allows superusers
...
to delete individual followups (so you don't have to go to the admin).
(by @kotowicz in a2a5b10b2d
2012-08-07 23:32:45 +10:00
dc91771b96
Avoid saving empty ticket updates. Closes #99 .
2012-08-07 23:22:39 +10:00
e209793aa2
When unauthenticated users reach update view, forward to login. Addresses issue #78 .
2012-08-07 22:50:25 +10:00
ba9875af06
Merge branch 'master' of github.com:rossp/django-helpdesk
2012-08-07 20:27:14 +10:00
51fdee91ed
Unable to accept resolution of unassigned tickets
2012-08-07 20:25:21 +10:00
30a577e18b
Update helpdesk/views/staff.py
2012-07-23 12:38:26 +05:30
c02c2a80d7
fix the search for the cases where user search with email address like : no-reply@tigers-connect.com
2012-07-23 11:59:58 +05:30
5640e8490c
Updated SQLite check due to changed Django DB definitions. Fixes #143 .
2012-06-11 13:40:54 +10:00
a520e380f0
fix ticket list (sorting and status querystring)
2012-05-11 17:15:46 +02:00
9f0e07f5e6
Add Django 1.4 support - remove old feeds import (no longer required) and add Timezone support. Fixes #135 .
2012-05-11 17:02:55 +10:00
1363ba3ce1
fix ticket update with no due date set
2012-05-08 14:36:13 +02:00
4fb9ab0617
Fixes #122 - avoid exception when taking ticket.
2012-04-11 17:48:39 +10:00
230f94f6aa
Merge pull request #108 from kratorius/fix-query-filtering
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Sanity checks against input for ticket search
2012-01-23 15:16:56 -08:00
7e72f3d8ea
Merge pull request #106 from yekibud/master
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adding global queue email settings for get_mail and HELPDESK_KB_ENABLED_STAFF; added ticket due date
2012-01-23 15:15:44 -08:00
1a4c6520a6
added due_date migration and added to edit ticket form
2012-01-20 15:03:07 -08:00
949179ec2e
adding HELPDESK_STAFF_ONLY_TICKET_OWNERS and HELPDESK_STAFF_ONLY_TICKET_CC settings
2012-01-17 13:40:44 -08:00
119b951086
Sanity checks against input for ticket search
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Currently input parameters within the ticket search view are not
validated, thus (manually) altering the parameters in the query string
issues a 500. This patch attempts to solve this problem, reverting to
the default query when the situation can't be recovered.
2012-01-17 13:14:21 +01:00
23a7f399d1
Save resolution when closing the ticket
2012-01-12 18:21:25 +01:00
b79bb6ac10
fix /reports/usermonth/ & /reports/queuemonth/ errors
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- indexing was wrong
- wrong first month label was used.
2011-12-08 16:49:17 +01:00
1e6fa7a92d
add option to 'hide empty queues' in dashboard overview.
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code to show empty queue is from b7df9b9495
2011-12-02 12:54:06 +01:00
505a171b61
working on dashboard:
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- clarify what the individual dashboard ticket lists mean.
- add 'tickets submitted by you' list.
- add possiblity for custom welcome message (HELPDESK_CUSTOM_WELCOME).
2011-11-29 14:08:08 +01:00
b73d7df064
add option 'HELPDESK_CREATE_TICKET_HIDE_ASSIGNED_TO' to hide the 'case owner' on create_view if necessary.
2011-11-28 15:17:54 +01:00
c79ba8de01
uncomment previously commented code which takes care of unassiging a ticket.
2011-11-28 14:49:37 +01:00
1c3a7a8a7b
add option 'HELPDESK_SHOW_CHANGE_PASSWORD' so that local users find a link to change their password.
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(needs django-registration https://bitbucket.org/ubernostrum/django-registration/ ).
2011-11-24 13:30:45 +01:00
cb34b1933a
make django-helpdesk more customizable + bug fixes:
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- look at settings.py for all new options regarding customization.
- settings can be accessed inside the templates via the new
templatetag 'load_helpdesk_settings'
- allow editing of personal followups, but only if followup does not
contain any ticketchanges - otherwise this information is lost after
the editing.
- add 'delete' link to attachments
- link to list of closed tickets in queue overview
- add 'closed & resolved' section to dashboard
- hide 'pre-set reply' box if no pre-set replies are found.
- use 'SelectDateWidget' for custom DateField
- fix how we update followups so that attachments don't get deleted
- fix bug where resolution emails contained the solution 'None'
- fix stats crashing bug
- fix locale bug
2011-11-19 09:34:07 +01:00
85bf169025
fixed the "take" link when viewing a ticket to create a proper follow up
2011-09-05 20:40:53 +02:00
dcec449939
small fixes and translation
2011-09-01 13:01:03 +02:00
cc4ea9a4f8
Add filtering by Date range. Allow users to filter stats screens by saved queries (closes GH-58)
2011-05-13 08:02:59 +10:00
afea90b2d2
Bugfix - typo in views/staff.py
2011-05-12 09:01:35 +10:00
ac95f9d893
Overhaul reporting: remove custom SQL commands for compatibility reasons. Code is MUCh simpler now. Also allows user to specify a saved search query via GET paramater - need to add links to this, as it lets them filter charts - very useful\!
2011-05-11 20:07:46 +10:00
8b6fbd8965
Add ticket dependency so you can't resolve a ticket until it's dependents are resolved. Addresses GH-43
2011-05-10 19:27:11 +10:00
c3a4c4c8ba
Add capability for users to delete their saved queries.
2011-05-06 16:55:52 +10:00
9175203fb1
Migrate charts to jqPlot. Needs a bit of clean-up, especially separating out date & non-date reports.
2011-05-02 22:32:51 +00:00
5278634a76
Fixes GH-54: Stats crash without open tickets. This should have already been caught, so this patch fixes it and adds another sanity check at report runtime.
2011-04-19 21:36:20 +00:00
e691708e73
temporary fix for bug https://github.com/rossp/django-helpdesk/issues/#issue/22
2011-02-08 22:19:17 +01:00
