Ross Poulton
b63c480037
Merge alexgarel/django-helpdesk revision e4b4dd5 - Add CSS for printing
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of tickets.
Closes GH-91.
2012-01-23 22:49:55 +00:00
Ross Poulton
6a18689faa
Merge pull request #101 from kratorius/closed-resolution-bugfix
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Save resolution when closing the ticket
2012-01-23 14:44:45 -08:00
Ross Poulton
56c6ba9c12
Merge pull request #98 from kratorius/italian-support
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Added italian translation for email templates
2012-01-23 14:42:11 -08:00
yekibud
3e8d6edfc7
commented out some unimplemented test code
2012-01-20 16:47:41 -08:00
tschmidt
1a4c6520a6
added due_date migration and added to edit ticket form
2012-01-20 15:03:07 -08:00
tschmidt
01b0adc733
adding due_date form and model field
2012-01-20 12:48:38 -08:00
Ivan Giuliani
5eb8b6eeb7
Silly mistake: reversed condition in 'if' check
2012-01-18 23:36:58 +01:00
tschmidt
0f38b688a1
fixed other instances of custom field list without blank default
2012-01-18 11:38:56 -08:00
tschmidt
9aa32cc4f6
fixed custom field list without blank default
2012-01-18 11:20:22 -08:00
Ivan Giuliani
b6472507e4
apply_query shouldn't modify the parameters dictionary
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Changing parameters in apply_query might yield an invalid state in later
code that assumes the query was not changed.
This patch avoids parameters modification and should fix the issue
reported in #109
2012-01-18 14:39:36 +01:00
tschmidt
949179ec2e
adding HELPDESK_STAFF_ONLY_TICKET_OWNERS and HELPDESK_STAFF_ONLY_TICKET_CC settings
2012-01-17 13:40:44 -08:00
Ivan Giuliani
119b951086
Sanity checks against input for ticket search
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Currently input parameters within the ticket search view are not
validated, thus (manually) altering the parameters in the query string
issues a 500. This patch attempts to solve this problem, reverting to
the default query when the situation can't be recovered.
2012-01-17 13:14:21 +01:00
tschmidt
eb74f807d8
added QUEUE_EMAIL_BOX_SSL
2012-01-16 17:36:24 -08:00
tschmidt
164a9f44bb
added global queue default email settings
2012-01-16 17:01:47 -08:00
tschmidt
537d403d99
added HELPDESK_KB_ENABLED_STAFF
2012-01-16 16:42:16 -08:00
Ivan Giuliani
dc76854667
Exclude API calls from CSRF middleware.
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Starting from django 1.2, the CSRF middleware is enabled by
default. However, API calls require parameters passing by POST
requests but they cannot be served as they can't contain a CSRF
token.
This patch removes the CSRF middleware from API requests.
2012-01-15 11:38:28 +01:00
Ivan Giuliani
599ff33665
Pass generic parameters to inherited model save()
2012-01-14 13:06:37 +01:00
Ivan Giuliani
23a7f399d1
Save resolution when closing the ticket
2012-01-12 18:21:25 +01:00
Ivan Giuliani
c3db5417d3
Added italian translation for database-stored email templates
2012-01-11 21:36:02 +01:00
Ivan Giuliani
3ec88e4658
Add italian in the list of available languages
2012-01-11 20:44:03 +01:00
Ivan Giuliani
efafe8fc2c
Added italian translation for email templates
2012-01-11 19:46:48 +01:00
Ross Poulton
533fdc8c2a
Merge branch 'kotowicz-master', manually merging conflicts in these files:
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helpdesk/lib.py
helpdesk/templates/helpdesk/ticket_desc_table.html
helpdesk/views/staff.py
2012-01-11 09:18:05 +00:00
Ross Poulton
7dca5ce3ae
Merge pull request #85 from alexgarel/master
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bug fixes
2012-01-11 01:11:17 -08:00
Alex Garel
969c0cdc6e
Merge+Fix of Alex's commit for GH-93
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bug fix : on update we need followup comment for notification
2011-12-16 15:14:32 -05:00
Evan Borgstrom
0661fc995d
Handle context['queue'] as a dict or an object
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See: GH-70 - https://github.com/rossp/django-helpdesk/pull/70
2011-12-16 14:27:16 -05:00
Andreas Kotowicz
2d882a393c
fix email problem with multiple addresses.
2011-12-09 17:21:48 +01:00
Andreas Kotowicz
885c03c514
don't translate field errors - they should be in correct language by default.
2011-12-09 17:20:32 +01:00
Andreas Kotowicz
1d0ac58391
translate all fiels in /ticket/submit/
2011-12-09 17:20:14 +01:00
Andreas Kotowicz
b79bb6ac10
fix /reports/usermonth/ & /reports/queuemonth/ errors
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- indexing was wrong
- wrong first month label was used.
2011-12-08 16:49:17 +01:00
Andreas Kotowicz
50406665c9
jquery translate temporary work arounds:
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- google translate api v1 is deprecated, for v2 you need to pay.
- the google translate widget is still available for free.
I left the jquery translate code intact, because maybe we can get
jquery-translate to work with microsoft's translation service.
2011-12-02 17:47:30 +01:00
Andreas Kotowicz
1e6fa7a92d
add option to 'hide empty queues' in dashboard overview.
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code to show empty queue is from b7df9b9495
2011-12-02 12:54:06 +01:00
Andreas Kotowicz
71d69278bc
custom fields: add option which forces user to make an active choice.
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in forms.py we prepend a 0 entry to the list of choices.
2011-12-01 20:48:37 +01:00
Andreas Kotowicz
87a5aa88b4
work on German and English translations.
2011-11-29 16:16:09 +01:00
Andreas Kotowicz
b18afe87bd
preselect currently active language in 'public_change_language'
2011-11-29 15:15:24 +01:00
Andreas Kotowicz
f823b72db6
css fixes:
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- fix space problems between helpdesk lists and welcome text. in languages other then English,
these two used to overlap.
- make search input field smaller, so that there is no ugly 'out-of-space' artifact, when
'saved queries' exist and the buttons wrap into the 'helpdesk' h1.
2011-11-29 15:07:44 +01:00
Andreas Kotowicz
505a171b61
working on dashboard:
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- clarify what the individual dashboard ticket lists mean.
- add 'tickets submitted by you' list.
- add possiblity for custom welcome message (HELPDESK_CUSTOM_WELCOME).
2011-11-29 14:08:08 +01:00
demo
049b75182b
removed forgotten pdb
2011-11-28 18:53:01 +01:00
demo
b74f6914b2
handle the case when recipients is not str but unicode
2011-11-28 18:13:07 +01:00
Andreas Kotowicz
90721b0746
create_ticket form modifications: make 'title', 'submitter_email' and 'body' fields wider.
2011-11-28 16:06:36 +01:00
Andreas Kotowicz
b73d7df064
add option 'HELPDESK_CREATE_TICKET_HIDE_ASSIGNED_TO' to hide the 'case owner' on create_view if necessary.
2011-11-28 15:17:54 +01:00
Andreas Kotowicz
c79ba8de01
uncomment previously commented code which takes care of unassiging a ticket.
2011-11-28 14:49:37 +01:00
Andreas Kotowicz
eaf78115d2
send user back to the same page before changing the display language.
2011-11-27 09:43:51 +01:00
Andreas Kotowicz
5a92dafbdc
new option: 'HELPDESK_FOOTER_SHOW_CHANGE_LANGUAGE_LINK'
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If activated, a 'change language' link will be shown in the footer.
You need to add this line to your 'urlpatterns' variable in your
urls.py file:
(r'^i18n/', include('django.conf.urls.i18n'))
2011-11-27 09:26:56 +01:00
Andreas Kotowicz
d27e4a0178
change search box padding, otherwise the bottom of the searchbox will not be aligned with the buttons on the left.
2011-11-24 15:25:48 +01:00
Andreas Kotowicz
ab67f1397a
added toolips to 'Copies to' and 'Dependencies' links, explaining what these links are for.
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added a.tooltip class to css file.
2011-11-24 14:26:15 +01:00
Andreas Kotowicz
1c3a7a8a7b
add option 'HELPDESK_SHOW_CHANGE_PASSWORD' so that local users find a link to change their password.
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(needs django-registration https://bitbucket.org/ubernostrum/django-registration/ ).
2011-11-24 13:30:45 +01:00
Andreas Kotowicz
d876c1be13
css fix for followup_mod being too wide.
2011-11-24 13:29:54 +01:00
Andreas Kotowicz
45620f96d0
new setting: HELPDESK_PREPEND_ORG_NAME
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customize helpdesk name on a few pages, i.e., your organization, so that users
know that they came to the right page.
2011-11-23 20:12:27 +01:00
Andreas Kotowicz
1eb0760f32
redirect user to 'helpdesk_home' from /helpdesk/login/ page, if user is already authenticated.
2011-11-23 19:57:11 +01:00
Andreas Kotowicz
4b0b628724
hide "log in" button on '/helpdesk/login/' page.
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modify "log in" redirect if possbible, so that user lands on same ticket (instead of dashboard) after login.
2011-11-23 19:56:36 +01:00
