Ross Poulton
41a3199513
* Added ability to attach files
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* Via e-mail (and replies)
* Via web interface
* Updated README with attachment detail
* Other various bugfixes as they crop up
2008-02-08 00:19:58 +00:00
Ross Poulton
2895891fb0
* Removed horrid license - moved to BSD.
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* Removed horrid file headers
* Added API - Mostly untested at this stage. Works via HTTP POST.
* Added API documentation
2008-02-06 04:36:07 +00:00
Ross Poulton
4a082e0bfb
* Add smart e-mail parsing - if subject contains a ticket ID, the new e-mail
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is added as a followup to that ticket.
* Add basic code to support Google Charts in a future revision
* Improved use of Queue "Update" CC.
2008-02-05 23:35:40 +00:00
Ross Poulton
224ad8722f
* Add templates for escalation
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* E-mail owner, Queue CC and submitter on escalation
2008-01-22 06:10:48 +00:00
Ross Poulton
274b9300f4
* Fixed svn:keywords
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* Added escalation system that allows certain days to be excluded from escalation
* New script to automatically create exclusions on user-defined days, eg easily add a years worth of saturdays & sundays to the exclusion system
2008-01-22 05:54:22 +00:00
Ross Poulton
379f68ed4b
* Add ability to place a ticket on hold, stopping automatic escalation.
2008-01-16 04:52:30 +00:00
Ross Poulton
1524c37941
* Add queue-based automatic ticket escalation
2008-01-16 04:38:24 +00:00
Ross Poulton
ab320c782b
* Fix properties and add header to get_email.py
2008-01-15 05:18:54 +00:00
Ross Poulton
8aae8564ba
* Add 'modified' field to tickets - updated when the ticket or a followup is saved
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* Added 'Priority' ot tickets along with update code.
2008-01-10 00:28:45 +00:00
Ross Poulton
10158056b6
* Add README and LICENSE files
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* Add e-mail templates for submitter-based emails
* Add send_multipart_email() to lib.py - sends HTML/plain emails
* Add 'Take' link to unassigned tickets on ticket detail view
* Add Description to ticket detail view
* When resolving ticket, copy comment into ticket resolution
* Display resolution and 'Accept & Close' link on ticket detail view
* Create scripts/ folder
* Added POP/IMAP details to Queue model
* Added get_email.py; polls POP/IMAP boxes & creates ticket
* Added keyword search functionality
2008-01-07 20:22:13 +00:00
