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41 Commits 1 Branch 43 Tags 35 MiB
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5 Commits

Author SHA1 Message Date
Ross Poulton
2895891fb0 * Removed horrid license - moved to BSD. 
* Removed horrid file headers

* Added API - Mostly untested at this stage. Works via HTTP POST.
* Added API documentation
 2008-02-06 04:36:07 +00:00
Ross Poulton
224ad8722f * Add templates for escalation 
* E-mail owner, Queue CC and submitter on escalation
 2008-01-22 06:10:48 +00:00
Ross Poulton
274b9300f4 * Fixed svn:keywords 
* Added escalation system that allows certain days to be excluded from escalation
* New script to automatically create exclusions on user-defined days, eg easily add a years worth of saturdays & sundays to the exclusion system
 2008-01-22 05:54:22 +00:00
Ross Poulton
379f68ed4b * Add ability to place a ticket on hold, stopping automatic escalation. 2008-01-16 04:52:30 +00:00
Ross Poulton
1524c37941 * Add queue-based automatic ticket escalation 2008-01-16 04:38:24 +00:00