df46695bb1
Moving python time_spent calculation to database aggregation
2024-07-10 10:54:17 +00:00
81f9226f7c
Removed unused webhooks import
2024-04-17 10:09:15 +00:00
9a6939b564
Attach send_new_ticket_webhook to the new_ticket_done signal
2024-04-17 10:02:44 +00:00
f4ab7a5226
Refactored time_spent calculation queue exclusions to reflect queue changes over time
2024-04-09 13:25:35 +00:00
f4bde19511
Fixing a bug to differentiate between 23:59:59 and 24:00:00 end times
2024-03-27 14:19:15 +00:00
7a7a39d567
Extracting previous ticket status from latest follow-up with new_status set
2024-02-15 16:16:24 +00:00
5482d7b6df
Adding year to HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_HOLIDAYS dates
2024-02-15 15:42:29 +00:00
02e333cf52
Precise selection of previous status
2024-02-15 09:55:57 +00:00
ae89d182a9
Removed duplicate format_time_spent function definition
2024-02-15 09:30:02 +00:00
99b49e3f39
Refactoring earliest and latest follow-up time selection logic, also allows for time_spent recalculation if unset
2024-02-15 09:08:25 +00:00
b1759520d8
Merge exclusion conditions for time_spent calculation
2024-02-14 14:52:23 +00:00
b3cbfdbe09
Added HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_QUEUES setting
2024-02-14 13:36:46 +00:00
7e65e3d367
Renamed setting to HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_STATUSES
2024-02-14 13:23:15 +00:00
90666a47ba
Adding HELPDESK_FOLLOWUP_TIME_CALCULATION_EXCLUDE_STATUSES setting
2024-02-14 13:21:19 +00:00
220f6d56a8
Adding HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_HOLIDAYS setting
2024-02-14 13:03:58 +00:00
a671a9e8dc
Fixed undefined timedelta error
2024-02-14 10:23:31 +00:00
05dfde59cb
Include opening hours for follow-up time_spent calculation
2024-02-14 10:16:20 +00:00
ed6aa132f3
timedelta seconds property is limited to 86400
2024-02-13 10:31:06 +00:00
cd77ac7a9d
Update FollowUp time calculation method
2024-02-13 09:27:12 +00:00
f7e3a2b8aa
Automatic absolute time_spent calculation for ticket FollowUp
2024-02-13 08:59:48 +00:00
40ef247844
Handle "no label" for status id case (shouldn't happen)
2024-02-05 11:39:45 +01:00
8b53ef9505
Passing ticket status flow logic to Ticket model
2024-02-05 10:58:42 +01:00
ab2c2f79a4
Allow Tickets status choices customization
2024-02-01 15:38:02 +01:00
3e791d98fa
Explicit property naming
2024-01-22 14:39:53 +00:00
3537ec7447
Customization of Ticket PRIORITY_CHOICES in project settings
2024-01-22 14:30:44 +00:00
7aa7f0eca2
Fix custom field sending in new ticket webhook
2023-12-27 19:39:12 +00:00
11327e7469
Added the default permission in settings.py
2023-10-11 11:50:56 +06:00
90bcac954f
Fixed file permission(s) in models.py/attachment_path
2023-10-06 17:33:18 +06:00
ef88a2ee8a
Better workflow for creating new ticket checklist, into a modal
2023-04-30 03:11:27 +02:00
308f69a03b
CRUD Checklist Template
2023-04-30 01:15:05 +02:00
af1ba5f205
Create a page to edit checklist name and tasks + another page for deletion
2023-04-29 00:24:06 +02:00
b8d06a0fb1
Show a form to create a new checklist, with the possibility to use a preset template
2023-04-23 00:36:10 +02:00
8be55fb7f2
Display checklists on ticket page
2023-04-22 23:56:23 +02:00
9e9ebd45a7
Create models and admin for Checklist
2023-04-22 22:55:41 +02:00
9192779889
Add IMAP OAUTH Mail Box Type
2023-04-15 22:11:41 +10:00
d7ebc8e1c2
Revert "Add IMAP OAUTH Mail Box Type"
...
This reverts commit d57f11f40a
2023-04-15 21:56:05 +10:00
d57f11f40a
Add IMAP OAUTH Mail Box Type
2023-04-15 21:52:44 +10:00
3a13bbfeef
Fix. Add test markdown and rewrite for last markdown is working
2022-08-08 20:20:00 +07:00
cf5be66fae
Fix. Fix problem wich version package in requirements and add test markdown and rewrite for new markdown
2022-08-06 18:34:16 +07:00
bed7f0e493
Add default value property to TicketCustomField
...
Property of the model, so add it there to keep consistency
2022-07-25 04:00:57 +02:00
25542f929e
Initial isort configuration
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Will fail build if imports are not sorted correctly
2022-07-22 03:26:41 +02:00
280462c2fe
Remove 'f-string', no place holders present
2022-07-22 01:18:45 +02:00
fa91620bf9
EscapeHtml.extendMarkdown disabled
...
Updated markdown caused failures.
Not sure what is going on with this class, 0 comments :-(
If someone could give me a hint as to what this is trying to achieve, I
can investigate further
2022-07-20 16:32:51 +02:00
aa876f8016
pycodestyle formatting
2022-07-12 12:34:19 +02:00
b8511dd70b
Fix conflicts for Django 4 support
2022-04-23 02:23:51 -04:00
5701bf0229
Fix a bug with get_choices function which doesn't return anything if empty_selection_list is False
2022-04-11 00:15:48 +02:00
1daa1d88aa
Create an API endpoint to list/create/update/delete tickets (including custom fields !) + Refactoring in forms.py
2022-03-31 17:19:49 +02:00
358080926c
Added Django 4 support.
2022-03-16 22:29:09 -04:00
0d79b6266d
Backport patch for #985
2021-11-21 23:25:54 -05:00
e016e6699d
fix minutes representation in models.py, see #978
2021-10-20 08:11:08 -04:00
