text to assist with future translation efforts. I've no doubt missed a few.
Also we don't have a "Change Language" view in here, unsure if this should
be a helpdesk function or a function of the parent project.
* Updated svn:ignore to ignore .pyc files
* Added new function to replace cursor.dictfetchall() which is available in
psycopg1 but not psycopg2. New function should work across other database
systems, but is untested.
* Added ability for public to submit a ticket via the web if they aren't logged in
* Added ability for public to view ticket via web using ticket ID & e-mail address
* Added public ticket URL to e-mails
* Added manager to FollowUp class to
