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120 Commits

Author SHA1 Message Date
Jachym Cepicky
611e6de928 fix for the issue #145 2019-05-22 11:20:01 +02:00
Jachym Cepicky
9127275557 adding support for images as knowledgebase attachment 2019-03-09 18:14:11 +01:00
Jachym Cepicky
8cc0ca47f8 display list of queues only for users with right permissions 2019-02-05 15:44:06 +01:00
Garret Wassermann
696d10db12 Remove old python2/six code 2018-12-28 03:13:52 -05:00
Garret Wassermann
bb4178b477 Merge develop branch into bootstrap4 2018-11-03 22:40:03 -04:00
Timothy Hobbs
6c37d73d4e
DRY out email sending code and normalize behavior 
This refactor removes duplicated logic for deciding whom the messages get sent to.
It also normalizes behavior ensuring that all CCed addresses are sent to in all cases that CCed individuals should be notified.
 2018-11-01 14:56:17 +01:00
Timothy Hobbs
3f6ae1aefe
Transform UserSettings into a normal django model 2018-10-25 17:54:37 +02:00
Garret Wassermann
fd5c356820 Merge branch 'develop' into bootstrap4 2018-09-08 22:30:18 -04:00
Timothy Hobbs
ffc97338c9
Submit ticket link should work for non-logged in users 2018-09-07 19:10:57 +02:00
Garret Wassermann
eabf32d91b Navigation is Bootstrap 4 and SB Admin 5.0 now 2018-09-02 04:36:16 -04:00
Garret Wassermann
ed0596e430
Merge branch 'master' into feature-public-ticket-defaults 2018-01-10 13:18:29 -05:00
Arne Brutschy
f3e52a2f12 Adds pre-defined values for public tickets 
This commit adds three new settings that allow the operator to
pre-define the `queue`, `priority` and `due_date` fields for public
tickets. If one of these settings are present the corresponding input
field is hidden from the form.

The settings are the following:

    HELPDESK_PUBLIC_TICKET_QUEUE = 'website'
    HELPDESK_PUBLIC_TICKET_PRIORITY = 2
    HELPDESK_PUBLIC_TICKET_DUE_DATE = ''

If the due date is set to the empty string, no due date is saved in the
ticket (analogously to the form). The other settings should be
self-explanatory.
 2018-01-09 14:53:05 +01:00
Garret Wassermann
d18ce1f1d5 Bump version to 0.2.6 to fix remaining Django 2.0 warnings 2017-12-28 09:11:34 -05:00
Alex Seeholzer
4e018db5a6 Added unique related_name “usersetttings_helpdesk” for the one-to-one relation to User in UserSettings. 2017-01-13 15:22:41 +01:00
Jonathan Barratt
5acd891c68
refactor all handling of attached files 
Extract attachment processing from forms, views.staff, and management.command.get_email modules, and consolidate it into a unified lib module function.
Also refactor the affected components, most notably lib.send_templated_email, to make it easier (IMO) to reason about changes to them.
Add unit tests for attachments with UTF-8 filenames, and functional tests for submission of same, as well as ASCII versions, through the public ticket-form.
Remove unused Attachment method "get_upload_to".
 2016-12-08 19:47:20 +07:00
Jonathan Barratt
7738bba2ab
remove special-case imports for legacy versions 
standardise use, or avoidance, of timezone, template from_string, and Context
 2016-11-21 10:16:03 +07:00
Will Stott
f34696df8d Use Django's six module for StringIO imports. 2016-11-17 11:25:46 +00:00
Garret Wassermann
194641613c Sync with upstream, merged in AbstractForm with bootstrap class 2016-10-31 01:38:49 -04:00
Alex Barcelo
abd6fdcebe simplifying if-case branches on CustomFieldMixin 2016-10-30 20:53:18 +01:00
Alex Barcelo
cce12181f0 refactoring single-letter variables into better names 2016-10-30 20:43:05 +01:00
Alex Barcelo
681a1893bd missed a refactoring 2016-10-30 08:42:05 +01:00
Alex Barcelo
d8d10fae90 DRY in *TicketForm --by adding an Abstrat~ one 2016-10-30 08:39:17 +01:00
Alex Barcelo
bea6fbf75a fixing a deprecated usage, and adding a minor branch control 2016-10-30 08:38:49 +01:00
Garret Wassermann
dc25164304 More PEP8 changes (hopefully last) 2016-10-29 04:27:29 -04:00
Garret Wassermann
4cf46156f1 More PEP8 changes 2016-10-29 04:20:16 -04:00
Garret Wassermann
d791700582 Fix PEP8 errors 2016-10-29 04:08:57 -04:00
Garret Wassermann
cad174468b Sync with namespace and other v0.2 changes 2016-10-29 03:47:15 -04:00
Alex Barcelo
53ed0d3a2c Remove all the deprecated API related files and references 2016-10-29 08:50:13 +02:00
Alex Barcelo
30e3aa55aa almost auto-fix on misc files 2016-10-23 22:09:17 +02:00
Alex Barcelo
24d88be8d9 Initial general clean-up of stuff 2016-10-21 17:14:12 +02:00
Jerome Flesch
74668f30d5 forms.py : To get the translations for the fields' labels, use ugettext_lazy() instead for ugettext(). 
ugettext() loads the translations at the same time the module is loaded (--> always in english).
ugettext_lazy() loads them when they are needed (--> when the user makes a query --> we known the language the user wants based on the header of their HTTP request)

Signed-off-by: Jerome Flesch <jflesch@gmail.com>
 2016-10-18 15:37:57 +02:00
Jerome Flesch
0ad110ec7f forms.py: cleanup whitespaces 
Signed-off-by: Jerome Flesch <jflesch@gmail.com>
 2016-10-18 15:35:41 +02:00
Garret Wassermann
414f7e7c03 Make Knowledgebase categories nicer; include jQuery UI for DatePicker on new ticket form 2016-09-27 13:16:28 -04:00
Garret Wassermann
00cdbcf43b Finish CSS template changes for Ticket page and related properties; includes responsive Ticket list table; styled file input buttons but need to find way to update text for beyond the first input box; added a ticket_attachment_del page to confirm removal of attachment and styled it 2016-09-12 02:11:55 -04:00
imbashamba
191ce3c53c Nullable "default_owner" field added to Queue model 
If default_owner is specified, tickets from public form will be assigned to him and he'll be notified by email
 2016-02-17 11:40:08 +03:00
Ross Poulton
70c57f9096 Merge 2015-04-28 09:13:54 +10:00
Ross Poulton
19ec7bee96 Extend attachment filefield max length in upload form. Fixes #301. 2015-02-14 11:02:58 +11:00
Ross Poulton
0d9446480e Merge pull request #273 from vladyslav2/master 
Fix replace function for custom fields
 2014-10-27 11:17:53 +11:00
Vladyslav T
f1147f695a Fix replace function for custom fields 2014-10-25 22:53:56 +03:00
Tom Graham
d2ac8af6c0 Improved support for custom user models 
Support for custom user models with a non-standard username field
 2014-10-22 16:18:04 +11:00
Ross Poulton
1a157ed097 Django 1.7 compat update. Fixes #255, thanks @danie1k 2014-09-11 17:37:51 +10:00
Ross Poulton
4c901880bc Allow file attachments in storages other than local files (eg S3). Fixes GH-249. 2014-09-02 18:36:00 +10:00
Gabriel Pichot
27217edf4a Changed references from auth.User to get_user_model (views, forms & commands) 2014-06-18 16:21:37 +02:00
Matt Molyneaux
4caa54f84d Move CustomField to field class code to a mixin 2014-06-05 09:51:19 +01:00
Ross Poulton
d340446feb Remove django-tagging support, as that library is unmaintained. Closes #194. 2014-01-29 22:00:00 +11:00
Tony Zhu
b6339cc016 Fix the bug of handling attachments when Django DEFAULT_FILE_STORAGE is not FileSystemStorage 2013-11-19 21:24:52 +00:00
Ross Poulton
556cf5d302 fix tpyo - importError vs ImportError 2013-01-23 11:55:36 +11:00
Ross Poulton
53273e3794 Fix datetime/timezone handling in Django <1.4; update management commands to be timezone-aware 2013-01-23 11:35:18 +11:00
Ross Poulton
341a40b9ae Make datetime handline offset-aware. Now requires pytz. Fixes #142. 2013-01-23 10:59:12 +11:00
digitalpbk
7716eb69a9 assigned_to.usersettings.settings is a dictionary 
t.assigned_to.usersettings.settings is a dictionary, so getattr does not work
 2012-10-07 14:16:57 +05:30
yekibud
3e8d6edfc7 commented out some unimplemented test code 2012-01-20 16:47:41 -08:00
tschmidt
1a4c6520a6 added due_date migration and added to edit ticket form 2012-01-20 15:03:07 -08:00
tschmidt
01b0adc733 adding due_date form and model field 2012-01-20 12:48:38 -08:00
tschmidt
0f38b688a1 fixed other instances of custom field list without blank default 2012-01-18 11:38:56 -08:00
tschmidt
9aa32cc4f6 fixed custom field list without blank default 2012-01-18 11:20:22 -08:00
tschmidt
949179ec2e adding HELPDESK_STAFF_ONLY_TICKET_OWNERS and HELPDESK_STAFF_ONLY_TICKET_CC settings 2012-01-17 13:40:44 -08:00
Ross Poulton
533fdc8c2a Merge branch 'kotowicz-master', manually merging conflicts in these files: 
helpdesk/lib.py
	helpdesk/templates/helpdesk/ticket_desc_table.html
	helpdesk/views/staff.py
 2012-01-11 09:18:05 +00:00
Andreas Kotowicz
71d69278bc custom fields: add option which forces user to make an active choice. 
in forms.py we prepend a 0 entry to the list of choices.
 2011-12-01 20:48:37 +01:00
Andreas Kotowicz
90721b0746 create_ticket form modifications: make 'title', 'submitter_email' and 'body' fields wider. 2011-11-28 16:06:36 +01:00
Andreas Kotowicz
cb34b1933a make django-helpdesk more customizable + bug fixes: 
- look at settings.py for all new options regarding customization.
- settings can be accessed inside the templates via the new
  templatetag 'load_helpdesk_settings'

- allow editing of personal followups, but only if followup does not
  contain any ticketchanges - otherwise this information is lost after
  the editing.
- add 'delete' link to attachments
- link to list of closed tickets in queue overview
- add 'closed & resolved' section to dashboard
- hide 'pre-set reply' box if no pre-set replies are found.
- use 'SelectDateWidget' for custom DateField

- fix how we update followups so that attachments don't get deleted
- fix bug where resolution emails contained the solution 'None'
- fix stats crashing bug
- fix locale bug
 2011-11-19 09:34:07 +01:00
Alex Garel
23463c902e Using safe_template_context to build templated email context forms.py 
Without this send_templated_mail does not work (Exception on
context['queue'].get('locale', 'en')
 2011-11-08 17:31:05 +01:00
Ross Poulton
8b6fbd8965 Add ticket dependency so you can't resolve a ticket until it's dependents are resolved. Addresses GH-43 2011-05-10 19:27:11 +10:00
Ross Poulton
f4864ef34d Show custom fields when editing tickets. Closes GH-24. 2011-05-10 07:54:44 +10:00
Ross Poulton
b42026ec33 Allow selection of all items on custom "list" fields. Fixes GH-23. 2011-05-02 22:32:15 +00:00
Andreas Kotowicz
2d302ceba6 sort list of users by username in helpdesk/tickets/X/cc/add/ 2011-02-06 18:49:07 +01:00
Ross Poulton
e9667109ab Fix issue with public ticket form when using custom textarea fields. 2011-02-02 20:40:46 +00:00
Ross Poulton
ebe0382725 Initial shot at custom fields on Ticket model. Manage these fields via Django admin. 2011-02-02 11:22:46 +00:00
Ross Poulton
97886abc76 Add ability for FollowUp records to be edited by staff. Closes Google Code issue #131; Github issue #5. Thanks to Google user 'alecs.box' for the patch. 2011-01-29 06:02:03 +00:00
Ross Poulton
7654de9d28 Change references to Jutda Helpdesk to django-helpdesk as that should 
be the real name for this project IMHO.
 2011-01-25 23:08:41 +00:00
Ross Poulton
53327eb66a Moved all project files under a "helpdesk" directory. Should make it easier to use setup.py / pypi / whatever in the future. 2011-01-25 23:02:00 +00:00