Ross Poulton 8f15febe23 Fix decoding of plain text emails in non-utf8 encodings such as koi8-r. Thanks to Sergey Kirillov for the patch, which fixes Github issue #9 and Google Code issue #150.

2011-01-29 06:22:18 +00:00

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__init__.py

Moved all project files under a "helpdesk" directory. Should make it easier to use setup.py / pypi / whatever in the future.

2011-01-25 23:02:00 +00:00

create_escalation_exclusions.py

Moved all project files under a "helpdesk" directory. Should make it easier to use setup.py / pypi / whatever in the future.

2011-01-25 23:02:00 +00:00

escalate_tickets.py

Fix to prevent tickets being escalated too soon. Thanks to Walter Doekes for the patch. (Google Code #148; Github #8)

2011-01-29 05:52:24 +00:00

get_email.py

Fix decoding of plain text emails in non-utf8 encodings such as koi8-r. Thanks to Sergey Kirillov for the patch, which fixes Github issue #9 and Google Code issue #150.

2011-01-29 06:22:18 +00:00