django-helpdesk/docs/settings.rst
2014-07-20 10:43:50 +02:00

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Settings
========
First, django-helpdesk needs ``django.core.context_processors.request`` activated, so in your ``settings.py`` add::
from django.conf import global_settings
TEMPLATE_CONTEXT_PROCESSORS = (
global_settings.TEMPLATE_CONTEXT_PROCESSORS +
('django.core.context_processors.request',)
)
The following settings can be changed in your ``settings.py`` file to help change the way django-helpdesk operates. There are quite a few settings available to toggle functionality within django-helpdesk.
HELPDESK_DEFAULT_SETTINGS
-------------------------
django-helpdesk has a built in ``UserSettings`` entity with per-user options that they will want to configure themselves. When you create a new user, a set of options is automatically created for them which they can then change themselves.
If you want to override the default settings for your users, create ``HELPDESK_DEFAULT_SETTINGS`` as a dictionary in ``settings.py``. The default is below::
HELPDESK_DEFAULT_SETTINGS = {
'use_email_as_submitter': True,
'email_on_ticket_assign': True,
'email_on_ticket_change': True,
'login_view_ticketlist': True,
'email_on_ticket_apichange': True,
'tickets_per_page': 25
}
Generic Options
---------------
These changes are visible throughout django-helpdesk
- **HELPDESK_REDIRECT_TO_LOGIN_BY_DEFAULT** When a user visits "/", should we redirect to the login page instead of the default homepage?
**Default:** ``HELPDESK_REDIRECT_TO_LOGIN_BY_DEFAULT = False``
- **HELPDESK_KB_ENABLED** show knowledgebase links?
**Default:** ``HELPDESK_KB_ENABLED = True``
- **HELPDESK_NAVIGATION_ENABLED** Show extended navigation by default, to all users, irrespective of staff status?
**Default:** ``HELPDESK_NAVIGATION_ENABLED = False``
- **HELPDESK_TRANSLATE_TICKET_COMMENTS** Show dropdown list of languages that ticket comments can be translated into via Google Translate?
**Default:** ``HELPDESK_TRANSLATE_TICKET_COMMENTS = False``
- **HELPDESK_TRANSLATE_TICKET_COMMENTS_LANG** List of languages to offer. If set to false, all default google translate languages will be shown.
**Default:** ``HELPDESK_TRANSLATE_TICKET_COMMENTS_LANG = ["en", "de", "fr", "it", "ru"]``
- **HELPDESK_SHOW_CHANGE_PASSWORD** Show link to 'change password' on 'User Settings' page?
**Default:** ``HELPDESK_SHOW_CHANGE_PASSWORD = False``
- **HELPDESK_FOLLOWUP_MOD** Allow user to override default layout for 'followups' (work in progress)
**Default:** ``HELPDESK_FOLLOWUP_MOD = False``
- **HELPDESK_AUTO_SUBSCRIBE_ON_TICKET_RESPONSE** Auto-subscribe user to ticket as a 'CC' if (s)he responds to a ticket?
**Default:** ``HELPDESK_AUTO_SUBSCRIBE_ON_TICKET_RESPONSE = False``
- **HELPDESK_EMAIL_SUBJECT_TEMPLATE** Subject template for templated emails. ``%(subject)s`` represents the subject wording from the email template (e.g. "(Closed)").
**Default:** ``HELPDESK_EMAIL_SUBJECT_TEMPLATE = "{{ ticket.ticket }} {{ ticket.title|safe }} %(subject)s"``
Options shown on public pages
-----------------------------
These options only change display of items on public-facing pages, not staff pages.
- **HELPDESK_VIEW_A_TICKET_PUBLIC** Show 'View a Ticket' section on public page?
**Default:** ``HELPDESK_VIEW_A_TICKET_PUBLIC = True``
- **HELPDESK_SUBMIT_A_TICKET_PUBLIC** Show 'submit a ticket' section & form on public page?
**Default:** ``HELPDESK_SUBMIT_A_TICKET_PUBLIC = True``
Options that change ticket updates
----------------------------------
- **HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE** Allow non-staff users to interact with tickets? This will also change how 'staff_member_required'
in staff.py will be defined.
**Default:** ``HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE = False``
- **HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP** Show edit buttons in ticket follow ups?
**Default:** ``HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP = True``
- **HELPDESK_SHOW_DELETE_BUTTON_SUPERUSER_FOLLOW_UP** Show delete buttons in ticket follow ups if user is 'superuser'?
**Default:** ``HELPDESK_SHOW_DELETE_BUTTON_SUPERUSER_FOLLOW_UP = False``
- **HELPDESK_UPDATE_PUBLIC_DEFAULT** Make all updates public by default? This will hide the 'is this update public' checkbox.
**Default:** ``HELPDESK_UPDATE_PUBLIC_DEFAULT = False``
- **HELPDESK_STAFF_ONLY_TICKET_OWNERS** Only show staff users in ticket owner drop-downs?
**Default:** ``HELPDESK_STAFF_ONLY_TICKET_OWNERS = False``
- **HELPDESK_STAFF_ONLY_TICKET_CC** Only show staff users in ticket cc drop-down?
**Default:** ``HELPDESK_STAFF_ONLY_TICKET_CC = False``
Staff Ticket Creation Settings
------------------------------
- **HELPDESK_CREATE_TICKET_HIDE_ASSIGNED_TO** Hide the 'assigned to' / 'Case owner' field from the 'create_ticket' view? It'll still show on the ticket detail/edit form.
**Default:** ``HELPDESK_CREATE_TICKET_HIDE_ASSIGNED_TO = False``
Dashboard Settings
------------------
These will change the way the *dashboard* is displayed to staff users when they login.
- **HELPDESK_DASHBOARD_SHOW_DELETE_UNASSIGNED** Show delete button next to unassigned tickets?
**Default:** ``HELPDESK_DASHBOARD_SHOW_DELETE_UNASSIGNED = True``
- **HELPDESK_DASHBOARD_HIDE_EMPTY_QUEUES** Hide empty queues in dashboard overview?
**Default:** ``HELPDESK_DASHBOARD_HIDE_EMPTY_QUEUES = True``
- **HELPDESK_DASHBOARD_BASIC_TICKET_STATS** Show basic ticket stats on dashboard? This may have performance implications for busy helpdesks.
**Default:** ``HELPDESK_DASHBOARD_BASIC_TICKET_STATS = False``
Footer Display Settings
-----------------------
- **HELPDESK_FOOTER_SHOW_API_LINK** Show link to API documentation at bottom of page?
**Default:** ``HELPDESK_FOOTER_SHOW_API_LINK = True``
- **HELPDESK_FOOTER_SHOW_CHANGE_LANGUAGE_LINK** Show the 'change language' link at bottom of page? Useful if you have a multilingual helpdesk.
**Default:** ``HELPDESK_FOOTER_SHOW_CHANGE_LANGUAGE_LINK = False``
Default E-Mail Settings
-----------------------
The following settings default to ``None`` but can be set as defaults, rather than setting them per-queue.
- ``QUEUE_EMAIL_BOX_TYPE``
- ``QUEUE_EMAIL_BOX_SSL``
- ``QUEUE_EMAIL_BOX_HOST````
- ``QUEUE_EMAIL_BOX_USER``
- ``QUEUE_EMAIL_BOX_PASSWORD``
Discontinued Settings
---------------------
The following settings were defined in previous versions and are no longer supported.
- **HELPDESK_CUSTOM_WELCOME**
- **HELDPESK_KB_ENABLED_STAFF** Now always True
- **HELPDESK_NAVIGATION_STATS_ENABLED** Now always True
- **HELPDESK_PREPEND_ORG_NAME** Please customise your local `helpdesk/base.html` template if needed
- **HELPDESK_SHOW_DELETE_BUTTON_TICKET_TOP** Button is always shown
- **HELPDESK_SHOW_EDIT_BUTTON_TICKET_TOP** Button is always shown
- **HELPDESK_SHOW_HOLD_BUTTON_TICKET_TOP** Button is always shown
- **HELPDESK_SHOW_KB_ON_HOMEPAGE** KB categories are always shown on the homepage
- **HELPDESK_SUPPORT_PERSON** Please customise your local `helpdesk/attribution.html` template if needed