mirror of
https://github.com/django-helpdesk/django-helpdesk.git
synced 2024-10-05 18:02:16 +02:00
cb34b1933a
- look at settings.py for all new options regarding customization. - settings can be accessed inside the templates via the new templatetag 'load_helpdesk_settings' - allow editing of personal followups, but only if followup does not contain any ticketchanges - otherwise this information is lost after the editing. - add 'delete' link to attachments - link to list of closed tickets in queue overview - add 'closed & resolved' section to dashboard - hide 'pre-set reply' box if no pre-set replies are found. - use 'SelectDateWidget' for custom DateField - fix how we update followups so that attachments don't get deleted - fix bug where resolution emails contained the solution 'None' - fix stats crashing bug - fix locale bug
87 lines
3.3 KiB
Python
87 lines
3.3 KiB
Python
|
|
"""
|
|
Default settings for django-helpdesk.
|
|
|
|
"""
|
|
|
|
from django.conf import settings
|
|
|
|
# check for django-tagging support
|
|
HAS_TAG_SUPPORT = 'tagging' in settings.INSTALLED_APPS
|
|
try:
|
|
import tagging
|
|
except ImportError:
|
|
HAS_TAG_SUPPORT = False
|
|
|
|
try:
|
|
DEFAULT_USER_SETTINGS = settings.HELPDESK_DEFAULT_SETTINGS
|
|
except:
|
|
DEFAULT_USER_SETTINGS = None
|
|
|
|
if type(DEFAULT_USER_SETTINGS) != type(dict()):
|
|
DEFAULT_USER_SETTINGS = {
|
|
'use_email_as_submitter': True,
|
|
'email_on_ticket_assign': True,
|
|
'email_on_ticket_change': True,
|
|
'login_view_ticketlist': True,
|
|
'email_on_ticket_apichange': True,
|
|
'tickets_per_page': 25
|
|
}
|
|
|
|
''' generic options - visible on all pages '''
|
|
# redirect to login page instead of the default homepage when users visits "/"?
|
|
HELPDESK_REDIRECT_TO_LOGIN_BY_DEFAULT = getattr(settings, 'HELPDESK_REDIRECT_TO_LOGIN_BY_DEFAULT', False)
|
|
|
|
# show knowledgebase links?
|
|
HELPDESK_KB_ENABLED = getattr(settings, 'HELPDESK_KB_ENABLED', True)
|
|
|
|
# show extended navigation by default, to all users, irrespective of staff status?
|
|
HELPDESK_NAVIGATION_ENABLED = getattr(settings, 'HELPDESK_NAVIGATION_ENABLED', False)
|
|
|
|
# show 'stats' link in navigation bar?
|
|
HELPDESK_NAVIGATION_STATS_ENABLED = getattr(settings, 'HELPDESK_NAVIGATION_STATS_ENABLED', True)
|
|
|
|
# set this to an email address inside your organization and a footer below
|
|
# the 'Powered by django-helpdesk' will be shown, telling the user whom to contact
|
|
# in case they have technical problems.
|
|
HELPDESK_SUPPORT_PERSON = getattr(settings, 'HELPDESK_SUPPORT_PERSON', False)
|
|
|
|
|
|
''' options for public pages '''
|
|
# show 'view a ticket' section on public page?
|
|
HELPDESK_VIEW_A_TICKET_PUBLIC = getattr(settings, 'HELPDESK_VIEW_A_TICKET_PUBLIC', True)
|
|
|
|
# show 'submit a ticket' section on public page?
|
|
HELPDESK_SUBMIT_A_TICKET_PUBLIC = getattr(settings, 'HELPDESK_SUBMIT_A_TICKET_PUBLIC', True)
|
|
|
|
|
|
''' options for update_ticket views '''
|
|
# allow non-staff users to interact with tickets? this will also change how 'staff_member_required'
|
|
# in staff.py will be defined.
|
|
HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE = getattr(settings, 'HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE', False)
|
|
|
|
# show edit buttons in ticket follow ups.
|
|
HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP = getattr(settings, 'HELPDESK_HIDE_EDIT_BUTTON_FOLLOW_UP', True)
|
|
|
|
# show ticket edit button on top of ticket description.
|
|
HELPDESK_SHOW_EDIT_BUTTON_TICKET_TOP = getattr(settings, 'HELPDESK_SHOW_EDIT_BUTTON_TICKET_TOP', True)
|
|
|
|
# show ticket delete button on top of ticket description.
|
|
HELPDESK_SHOW_DELETE_BUTTON_TICKET_TOP = getattr(settings, 'HELPDESK_SHOW_DELETE_BUTTON_TICKET_TOP', True)
|
|
|
|
# show hold / unhold button on top of ticket description.
|
|
HELPDESK_SHOW_HOLD_BUTTON_TICKET_TOP = getattr(settings, 'HELPDESK_SHOW_HOLD_BUTTON_TICKET_TOP', True)
|
|
|
|
# make all updates public by default? this will hide the 'is this update public' checkbox
|
|
HELPDESK_UPDATE_PUBLIC_DEFAULT = getattr(settings, 'HELPDESK_UPDATE_PUBLIC_DEFAULT', True)
|
|
|
|
|
|
''' options for dashboard '''
|
|
# show delete button next to unassigned tickets
|
|
HELPDESK_DASHBOARD_SHOW_DELETE_UNASSIGNED = getattr(settings, 'HELPDESK_DASHBOARD_SHOW_DELETE_UNASSIGNED', True)
|
|
|
|
|
|
''' options for footer '''
|
|
# show 'API' link at bottom of page
|
|
HELPDESK_FOOTER_SHOW_API_LINK = getattr(settings, 'HELPDESK_FOOTER_SHOW_API_LINK', True)
|