mirror of
https://github.com/django-helpdesk/django-helpdesk.git
synced 2024-12-14 02:41:26 +01:00
cea6394b70
updates, and other bugs in the codebase. Many thanks to David Clymer and Chris Etcp for reporting these bugs and then providing fixes. Tickets closed: #3: BUG E-Mail Script Incompatible with Python 2.5 #4: BUG Failure on empty attachments #5: ENHANCEMENT Run scripts as command extensions [Backwards Compatible] #7: BUG Cannot view tickets when not logged in #8: BUG Overly broad error handling Note that #5 is backwards-incompatible, as you need to change any CRON or scheduler entries for the 'get_email.py', 'escalate_tickets.py' or 'create_escalation_exclusions.py' scripts. See the README file for the new commands.
61 lines
2.4 KiB
Python
61 lines
2.4 KiB
Python
"""
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Jutda Helpdesk - A Django powered ticket tracker for small enterprise.
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(c) Copyright 2008 Jutda. All Rights Reserved. See LICENSE for details.
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views/public.py - All public facing views, eg non-staff (no authentication
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required) views.
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"""
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from datetime import datetime
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from django.core.urlresolvers import reverse
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from django.http import HttpResponseRedirect, Http404, HttpResponse
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from django.shortcuts import render_to_response, get_object_or_404
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from django.template import loader, Context, RequestContext
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from django.utils.translation import ugettext as _
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from helpdesk.forms import PublicTicketForm
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from helpdesk.lib import send_templated_mail
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from helpdesk.models import Ticket, Queue
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def homepage(request):
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if request.user.is_authenticated():
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return HttpResponseRedirect(reverse('helpdesk_dashboard'))
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if request.method == 'POST':
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form = PublicTicketForm(request.POST)
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form.fields['queue'].choices = [('', '--------')] + [[q.id, q.title] for q in Queue.objects.filter(allow_public_submission=True)]
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if form.is_valid():
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ticket = form.save()
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return HttpResponseRedirect('%s?ticket=%s&email=%s'% (reverse('helpdesk_public_view'), ticket.ticket_for_url, ticket.submitter_email))
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else:
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form = PublicTicketForm()
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form.fields['queue'].choices = [('', '--------')] + [[q.id, q.title] for q in Queue.objects.filter(allow_public_submission=True)]
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return render_to_response('helpdesk/public_homepage.html',
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RequestContext(request, {
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'form': form,
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}))
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def view_ticket(request):
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ticket = request.GET.get('ticket', '')
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email = request.GET.get('email', '')
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error_message = ''
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if ticket and email:
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try:
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queue, ticket_id = ticket.split('-')
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t = Ticket.objects.get(id=ticket_id, queue__slug__iexact=queue, submitter_email__iexact=email)
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return render_to_response('helpdesk/public_view_ticket.html',
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RequestContext(request, {'ticket': t,}))
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except Ticket.DoesNotExist:
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t = False;
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error_message = _('Invalid ticket ID or e-mail address. Please try again.')
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return render_to_response('helpdesk/public_view_form.html',
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RequestContext(request, {
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'ticket': ticket,
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'email': email,
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'error_message': error_message,
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}))
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