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@ -3,107 +3,107 @@ title: FAQ
weight: 600
---
## How can I install with the Simple Install Script?
1. Get your license from [https://rustdesk.com/pricing.html](https://rustdesk.com/pricing.html), check [license](/docs/en/self-host/pro/license) page for more details.
2. Spin up a VPS, bare metal or Linux VM.
3. If you want to use DNS and SSL create a DNS name i.e. `rustdesk.yourdomain.com`.
4. Go to [this page](https://rustdesk.com/docs/en/self-host/pro/installscript/#install).
5. Copy and paste the command into your Linux terminal.
6. Follow the prompts as they guide you through the install.
7. Once the install is complete go to `https://rustdesk.yourdomain.com` or `http://youripaddress:21114`.
8. Log in with the username `admin` and password `test1234`.
9. Enter your license code purchased in step 1.
## 如何使用简单安装脚本进行安装?
1. 从 [https://rustdesk.com/pricing.html](https://rustdesk.com/pricing.html) 获取许可证,查看 [license](/docs/en/self-host/pro/license) 页面了解更多详细信息。
2. 启动 VPS、裸机或 Linux VM。
3. 如果您想使用 DNS 和 SSL请创建一个 DNS 名称,即`rustdesk.yourdomain.com`。
4. 转到[此页面](https://rustdesk.com/docs/en/self-host/pro/installscript/#install)。
5. 将命令复制并粘贴到 Linux 终端中。
6. 按照提示完成安装。
7. 安装完成后,转到`https://rustdesk.yourdomain.com`或`http://youripaddress:21114`。
8. 使用用户名`admin`和密码`test1234`登录。
9. 输入您在步骤 1 中购买的许可证代码。
## How can I convert from RustDesk Server Open Source to RustDesk Server Pro?
1. Get your license from [https://rustdesk.com/pricing.html](https://rustdesk.com/pricing.html), check [license](/docs/en/self-host/pro/license) page for more details.
2. Open TCP port 21114.
3. Log into your RustDesk Server.
4. If you didn't already use DNS and want to use SSL create a DNS name i.e. `rustdesk.yourdomain.com`.
5. Go to [this page](https://rustdesk.com/docs/en/self-host/pro/installscript/#convert-from-open-source).
6. Copy and paste the command into your Linux terminal.
7. Follow the prompts as they guide you through the install.
8. Once the install is complete go to `https://rustdesk.yourdomain.com` or `http://youripaddress:21114`.
9. Log in with the username `admin` and password `test1234`.
10. Enter your license code purchased in step 1.
## 如何从 RustDesk Server开源版本 转换为 RustDesk Server Pro
1. 从 [https://rustdesk.com/pricing.html](https://rustdesk.com/pricing.html) 获取许可证,查看 [license](/docs/en/self-host/pro/license) 页面了解更多详细信息。
2. 打开 TCP 端口 21114。
3. 登录您的 RustDesk 服务器。
4. 如果您尚未使用 DNS 并且想要使用 SSL请创建一个 DNS 名称,即`rustdesk.yourdomain.com`。
5. 转到[此页面](https://rustdesk.com/docs/en/self-host/pro/installscript/#convert-from-open-source)。
6. 将命令复制并粘贴到 Linux 终端中。
7. 按照提示完成安装。
8. 安装完成后,转到`https://rustdesk.yourdomain.com`或`http://youripaddress:21114`。
9. 使用用户名`admin`和密码`test1234`登录。
10. 输入您在步骤 1 中购买的许可证代码。
## There is a new version of RustDesk Server Pro out, how can I upgrade?
1. Go to [this page](https://rustdesk.com/docs/en/self-host/pro/installscript/#upgrade).
2. Copy and paste the command into your Linux terminal.
3. Follow the prompts as they guide you through the upgrade.
## RustDesk Server Pro 有新版本,如何升级?
1. 转到[此页面](https://rustdesk.com/docs/en/self-host/pro/installscript/#upgrade)。
2. 将命令复制并粘贴到 Linux 终端中。
3. 按照提示进行升级。
## I installed with the scripts, how can I start and stop services?
The services use systemd so can be started and stopped using `sudo systemctl stop|start|restart rustdesk-hbbs|rustdesk-hbbr` e.g. `sudo systemctl restart rustdesk-hbbs`.
## 我使用脚本安装了,如何启动和停止服务?
这些服务使用 systemd因此可以使用`sudo systemctl stop|start|restart rustdesk-hbbs|rustdesk-hbbr`来启动和停止,例如 `sudo systemctl restart rustdesk-hbbs`
## I installed with the scripts, how can I view the Linux logs?
The logs are stored in /var/log/rustdesk-server, you can view them using `tail /var/log/rustdesk-server/hbbs.log` or `tail /var/log/rustdesk-server/hbbs.error`.
## 我用脚本安装了如何查看Linux日志
日志存储在 /var/log/rustdesk-server 中,您可以使用 `tail /var/log/rustdesk-server/hbbs.log``tail /var/log/rustdesk-server/hbbs.error` 查看它们。
## I installed with the scripts, how can I check the status of the RustDesk services?
To check the status `sudo systemctl status rustdesk-hbbs|rustdesk-hbbr` e.g. `sudo systemctl status rustdesk-hbbs`.
## 我使用脚本安装了,如何检查 RustDesk 服务的状态?
要检查状态 `sudo systemctl status rustdesk-hbbs|rustdesk-hbbr` 例如 `sudo systemctl status rustdesk-hbbs`
## How can I install RustDesk Server Pro on Windows?
1. Get your license from [https://rustdesk.com/pricing.html](https://rustdesk.com/pricing.html), check [license](/docs/en/self-host/pro/license) page for more details.
2. Download the the windows installer from [GitHub](https://github.com/rustdesk/rustdesk-server-pro/releases/latest).
3. Unzip the windows installer.
4. Run the Installer and follow the steps on screen.
5. Once its completed open RustDesk Server.
6. Follow the prompts as they guide you through the install.
7. Click `Services` and then `Start`.
8. Once the install is complete go to `http://youripaddress:21114`.
9. Log in with the username `admin` and password `test1234`.
10. Enter your license code purchased in step 1.
## 如何在 Windows 上安装 RustDesk Server Pro
1. 从 [https://rustdesk.com/pricing.html](https://rustdesk.com/pricing.html) 获取许可证,查看 [license](/docs/en/self-host/pro/license) 页面了解更多详细信息。
2. 从 [GitHub](https://github.com/rustdesk/rustdesk-server-pro/releases/latest) 下载 Windows 安装程序。
3. 解压 Windows 安装程序。
4. 运行安装程序并按照屏幕上的步骤进行操作。
5. 完成后打开 RustDesk Server。
6. 按照提示完成安装。
7. 单击`服务`,然后单击`启动`。
8. 安装完成后,转到`http://youripaddress:21114`。
9. 使用用户名`admin`和密码`test1234`登录。
10. 输入您在步骤 1 中购买的许可证代码。
## How can I change the admin password?
1. Go to `https://rustdesk.yourdomain.com` or `http://youripaddress:21114`.
2. Log in with the username `admin` and password `test1234`.
3. Click on `admin` in the top right hand corner.
4. Click on `Settings`.
5. Enter your new password in the boxes provided.
## 如何更改管理员密码?
1. 转到`https://rustdesk.yourdomain.com`或`http://youripaddress:21114`。
2. 使用用户名`admin`和密码`test1234`登录。
3. 单击右上角的`管理`。
4. 单击`设置`。
5. 在提供的框中输入您的新密码。
## How can I delete the default `admin` user?
1. Create another account with `administrator` enabled.
2. Log in with the new administrative account.
3. Delete the `admin` on `Users` page.
## 如何删除默认的`admin`用户?
1. 创建另一个启用`管理员`的帐户。
2. 使用新的管理帐户登录。
3.删除`Users`页面上的`admin`。
## How can I setup my relay servers?
1. Go to `Settings` on the left hand menu.
2. Click on `Relay` on the sub-menu.
3. Click `+` next to `Relay Servers`.
4. Enter the Relay server DNS address or IP address in the box which now shows and press Enter.
5. If you have more than one Relay server you can keep clicking `+` and adapt the Geo settings is required (remember and copy your key to the other servers).
## 如何设置我的中继服务器?
1. 转到左侧菜单上的`设置`。
2. 单击子菜单上的`中继`。
3. 单击`中继服务器`旁边的`+`。
4. 在现在显示的框中输入中继服务器 DNS 地址或 IP 地址,然后按 Enter。
5. 如果您有多个中继服务器,您可以继续单击`+`并根据需要调整地理设置(记住并将您的密钥复制到其他服务器)。
## How can I set or change the license?
1. Go to `Settings` on the left hand menu.
2. Click on `License` on the sub-menu.
3. Click `Edit` and paste in your license code.
4. Click `OK`.
## 如何设置或更改许可证?
1. 转到左侧菜单上的`设置`。
2. 单击子菜单上的`许可证`。
3. 单击`编辑`并粘贴您的许可证代码。
4. 单击`确定`。
## How can I move my license to a new server?
Please see [here](https://rustdesk.com/docs/en/self-host/pro/license/#invoices-and-migration).
## 如何将我的许可证移至新服务器?
请参阅[此处](https://rustdesk.com/docs/en/self-host/pro/license/#invoices-and-migration)。
## How can I view the logs?
On the left hand side click on `Logs`.
## 如何查看日志?
在左侧单击`日志`。
## How can I setup Emails?
Gmail in this example
## 如何设置电子邮件?
本例中的 Gmail
1. Go to `Settings` on the left hand menu.
2. Click on `SMTP` on the sub-menu.
3. Enter the SMTP address `smtp.gmail.com`.
4. Enter the Port 587 in `SMTP Port`.
5. Enter the Gmail account i.e. `myrustdeskserver@gmail.com` in `Mail Account`.
6. Enter your password (you might need an app password).
7. Enter your Gmail account i.e. `myrustdeskserver@gmail.com` in `From `.
8. Click `Check` to save.
1. 转到左侧菜单上的`设置`。
2. 单击子菜单上的`SMTP`。
3. 输入 SMTP 地址 `smtp.gmail.com`
4. 在`SMTP 端口`中输入端口 587。
5. 在`邮件帐户`中输入 Gmail 帐户,即`myrustdeskserver@gmail.com`。
6. 输入您的密码(您可能需要应用程序密码)。
7. 在`发件人`中输入您的 Gmail 帐户,即`myrustdeskserver@gmail.com`。
8. 单击`检查`保存。
## Emails aren't working from my VPS
A lot of VPS providers block ports 465 and 25.
## 我的 VPS 无法发送电子邮件
许多 VPS 提供商会阻止端口 465 和 25。
A simple way to check is using telnet. To test in the Linux terminal type `telnet your.mailserver.com 25`. On Windows use PowerShell with `Test-NetConnection -ComputerName your.mailserver.com -Port 25`.
一个简单的检查方法是使用 telnet。 要在 Linux 终端中测试,请输入`telnet your.mailserver.com 25`。 在 Windows 上,使用 PowerShell 和`Test-NetConnection -ComputerName your.mailserver.com -Port 25`。
Your mail server may not be using port 25. Please make sure you are using the correct ports.
您的邮件服务器可能未使用端口 25。请确保您使用的是正确的端口。
## Can I deploy RustDesk using powershell?
Sure, this script can help, replace `youraddress` and `yourkey` with your address and key for your RustDesk Server Pro Address and Key
## 我可以使用 powershell 部署 RustDesk 吗?
当然,此脚本可以提供帮助,将`youraddress`和`yourkey`替换为 RustDesk Server Pro 地址和密钥的地址和密钥
```
$ErrorActionPreference= 'silentlycontinue'
@ -152,8 +152,8 @@ Set-Content C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\RustDesk\con
net start rustdesk
```
## How can I get RustDesk IDs from agents on my network or using an RMM type system?
On Windows you can use the following PowerShell script:
## 如何从网络上的代理或使用 RMM 类型系统获取 RustDesk ID
在 Windows 上,您可以使用以下 PowerShell 脚本:
```
$ErrorActionPreference= 'silentlycontinue'
@ -163,8 +163,8 @@ $rustdesk_id = (get-clipboard)
Write-Output $rustdesk_id
```
## How can I set a persistent password on an agent on my network or using an RMM type system?
On Windows you can use the following PowerShell script:
## 如何在我的网络上或使用 RMM 类型系统的代理上设置永久密码?
在 Windows 上,您可以使用以下 PowerShell 脚本:
```
$ErrorActionPreference = 'silentlycontinue'
@ -182,35 +182,35 @@ Write-Output $rustdesk_pw
net start rustdesk > null
```
## I have installed RustDesk Server Pro manually but the API web console isn't behind SSL, how can I secure this?
Use a proxy like Nginx, the simple install script has one, it's really simple. [This is how we do it](https://github.com/rustdesk/rustdesk-server-pro/blob/493ad90daf8815c3052ff4d0d4aa9cc07e411efa/install.sh#L252).
## 我已手动安装 RustDesk Server Pro但 API Web 控制台不在 SSL 后面,我该如何保护它?
使用Nginx之类的代理简单的安装脚本就有一个非常简单。 [这就是我们的做法](https://github.com/rustdesk/rustdesk-server-pro/blob/493ad90daf8815c3052ff4d0d4aa9cc07e411efa/install.sh#L252)
Similar configs should work with Traefik v2, HAProxy, Apache Proxy and Cloudflare Tunnel.
类似的配置应该适用于 Traefik v2、HAProxy、Apache Proxy 和 Cloudflare Tunnel。
## How can I file a bug report?
Please file via [GitHub](https://github.com/rustdesk/rustdesk-server-pro/issues).
## 我如何提交错误报告?
请通过 [GitHub](https://github.com/rustdesk/rustdesk-server-pro/issues) 提交。
## Why if I am self hosting is this not free and open source?
1. RustDesk has become a full time job for a number of people, they have lives, wives, jobs and kids which all demands attention and costs money!
2. We want to be here and still making great progress in years to come.
3. The open source version will continue to be open source and we encourage others to make developments in line with the AGPL license.
## 为什么如果我是自托管,这不是免费和开源的吗?
1. RustDesk 已经成为很多人的全职工作,他们有生活,有妻子,有工作,有孩子,这些都需要关注,而且要花钱!
2. 我们希望在未来的几年里继续取得巨大进步。
3.开源版本将继续开源我们鼓励其他人在符合AGPL许可的情况下进行开发。
## I cant connect to devices in different groups, why is this?
This is easily sorted, you need to allow cross-group access.
1. Add new Groups.
2. Click Edit.
3. Select the relevant groups you want access (it automatically adds them in the corresponding group).
## 我无法连接到不同组中的设备,这是为什么?
这很容易排序,您需要允许跨组访问。
1. 添加新群组。
2. 单击编辑。
3. 选择您想要访问的相关组(它会自动将它们添加到相应的组中)。
## How do I get configs automatically?
Configs are generated automatically.
1. Download the newest clients from [GitHub](https://github.com/rustdesk/rustdesk/releases/latest).
2. On the main page in the web console click on Windows EXE.
3. Fill in the host and API (if different from your config).
4. Click Submit.
5. Scan QR code on Android and rename exe to what has been generated.
## 如何自动获取配置?
配置是自动生成的。
1. 从[GitHub](https://github.com/rustdesk/rustdesk/releases/latest)下载最新的客户端。
2. 在 Web 控制台的主页上单击 Windows EXE。
3. 填写主机和 API如果与您的配置不同
4. 单击`提交`。
5. 扫描Android上的二维码并将exe重命名为生成的文件。
## Do you offer hosting for RustDesk Server Pro?
Please get in touch with our [sales](mailto://sales@rustdesk.com) team.
## 你们是否提供 RustDesk Server Pro 托管?
请联系我们的[销售](mailto://sales@rustdesk.com) 团队。
## Is there somewhere I can see video setup guides?
Yes! We have a [YouTube Channel](https://youtube.com/@RustDesk).
## 有什么地方可以看到视频设置指南吗?
是的! 我们有一个 [YouTube 频道](https://youtube.com/@RustDesk)。