doc.rustdesk.com/content/self-host/pro/FAQ/_index.en.md

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FAQ	600

How Do I install with the Simple Install Script?

1. Get your license from https://rustdesk.com/pricing.html, check license page for more details.
2. Spin up a VPS, bare metal or linux VM.
3. If you want to use DNS and SSL create a DNS name ie rustdesk.yourdomain.com.
4. Go to this page.
5. Copy and paste the command into your linux terminal.
6. Follow the prompts as they guide you through the install.
7. Once the install is complete go to https://rustdesk.yourdomain.com or http://youripaddress:21114.
8. Log in with the username admin and password test1234.
9. Enter your license code purchased in step 1.

How Do I convert from RustDesk Server Opensource to RustDesk Server Pro?

1. Get your license from https://rustdesk.com/pricing.html, check license page for more details.
2. Open port 21114 TCP.
3. Log into your RustDesk Server.
4. If you didnt already use DNS and want to use SSL create a DNS name ie rustdesk.yourdomain.com.
5. Go to this page.
6. Copy and paste the command into your linux terminal.
7. Follow the prompts as they guide you through the install.
8. Once the install is complete go to https://rustdesk.yourdomain.com or http://youripaddress:21114.
9. Log in with the username admin and password test1234.
10. Enter your license code purchased in step 1.

There is a new version of RustDesk Server Pro out, how do I upgrade?

1. Go to this page.
2. Copy and paste the command into your linux terminal.
3. Follow the prompts as they guide you through the upgrade.

I installed with the scripts how do I start and stop services?

The services use systemd so can be started and stopped using sudo systemctl stop|start|restart rustdesk-hbbs|rustdesk-hbbr eg sudo systemctl restart rustdesk-hbbs

I installed with the scripts how do I view the linux logs

The logs are stored in /var/log/rustdesk-server/, you can view them using tail /var/log/rustdesk-server/hbbs.log or tail /var/log/rustdesk-server/hbbs.error.

I installed with the scripts how do I check the status of the RustDesk services

To check the status sudo systemctl status rustdesk-hbbs|rustdesk-hbbr eg sudo systemctl status rustdesk-hbbs

How I install RustDesk Server Pro on Windows?

1. Get your license from https://rustdesk.com/pricing.html, check license page for more details.
2. Download the the windows installer from github.
3. Unzip the windows installer.
4. Run the Installer and follow the steps on screen.
5. Once its completed open RustDeskServer .
6. Follow the prompts as they guide you through the install.
7. Click Services and then Start
8. Once the install is complete go to http://youripaddress:21114.
9. Log in with the username admin and password test1234.
10. Enter your license code purchased in step 1.

How do I change the admin password?

1. Go to https://rustdesk.yourdomain.com or http://youripaddress:21114.
2. Log in with the username admin and password test1234.
3. Click on admin in the top right hand corner.
4. Click on Settings.
5. Enter your new password in the boxes provided.

How do I delete the default admin user?

1. Create another account with administrator enabled
2. Log in with the new administrative account
3. Delete the admin on Users page

How do I setup my relay servers?

1. Go to Settings on the left hand menu.
2. Click on Relay on the sub-menu.
3. Click + next to Relay Servers.
4. Enter the Relay server DNS address or IP address in the box which now shows and press Enter.
5. If you have more than one Relay server you can keep clicking + and adapt the Geo settings is required (remember and copy your key to the other servers).

How do I set or change the license?

1. Go to Settings on the left hand menu.
2. Click on License on the sub-menu.
3. Click Edit and paste in your license code.
4. Click Ok.

I want to move my license to a new server

Please see here

How do I view the logs?

On the left hand side click on Logs.

How do I setup Emails?

Gmail in this example

1. Go to Settings on the left hand menu.
2. Click on SMTP on the sub-menu.
3. Enter the SMTP address smtp.gmail.com.
4. Enter the Port 587 in ¬SMTP Port`.
5. Enter the gmail account ie myrustdeskserver@gmail.com in Mail Account
6. Enter your password (you might need an app password).
7. Enter your gmail account ie myrustdeskserver@gmail.com in From .
8. Click Check to save.

Email's arent working from my VPS

Alot of VPS providers block ports 465 and 25.

A simple way to check is is using telnet to test in the linux terminal type telnet your.mailserver.com 25 on windows use Test-NetConnection -ComputerName your.mailserver.com -Port 25

Your mail server might not us port 25 please make sure you use the correct ports.

How can I get RustDesk IDs from agents on my network or using an RMM type systen?

Run the following command elevated to SYSTEM "c:\Program Files\RustDesk\RustDesk.exe" --get-id

How can I set a persistent password on an agent on my network or using an RMM type system?

On Windows you can use the following powershell script:

$ErrorActionPreference= 'silentlycontinue'

net stop rustdesk > null
$ProcessActive = Get-Process rustdesk -ErrorAction SilentlyContinue
if($ProcessActive -ne $null)
{
stop-process -ProcessName rustdesk -Force
}

$rustdesk_pw = (-join ((65..90) + (97..122) | Get-Random -Count 12 | % {[char]$_})) 
Start-Process "$env:ProgramFiles\RustDesk\RustDesk.exe" "--password $rustdesk_pw" -wait
Write-Output $rustdesk_pw

net start rustdesk > null

I have installed RustDesk Server Pro manually but the API web console isn't behind SSL, how can I secure this?

Use a proxy like nginx, the simple install script has one, its really simple [https://github.com/dinger1986/rustdesk-server-pro/blob/493ad90daf8815c3052ff4d0d4aa9cc07e411efa/install.sh#L252](this is how we did it).

Similar configs should work with Traefikv2, HAProxy, Apache Proxy and Cloudflare Tunnel.

How do I file a bug report?

Please file via https://github.com/rustdesk/rustdesk-server-pro/issues