mirror of
https://github.com/rustdesk/doc.rustdesk.com.git
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426 lines
20 KiB
Markdown
426 lines
20 KiB
Markdown
---
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title: FAQ
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weight: 600
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---
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### How can I install with the Simple Install Script?
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1. Get your license from [https://rustdesk.com/pricing.html](https://rustdesk.com/pricing.html), check [license](https://rustdesk.com/docs/en/self-host/rustdesk-server-pro/license/) page for more details.
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2. Spin up a VPS, bare metal or Linux VM.
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3. If you want to use DNS and SSL create a DNS name i.e. `rustdesk.yourdomain.com`.
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4. [This page](https://rustdesk.com/docs/en/self-host/rustdesk-server-pro/installscript/#install).
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5. Copy and paste the command into your Linux terminal.
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6. Follow the prompts as they guide you through the install.
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7. Once the install is complete `https://rustdesk.yourdomain.com` or `http://youripaddress:21114`.
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8. Log in with the username `admin` and password `test1234`.
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9. Enter your license code purchased in step 1.
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### How can I convert from RustDesk Server Open Source to RustDesk Server Pro?
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1. Get your license from [https://rustdesk.com/pricing.html](https://rustdesk.com/pricing.html), check [license](https://rustdesk.com/docs/en/self-host/rustdesk-server-pro/license/) page for more details.
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2. Open TCP port 21114.
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3. Log into your RustDesk Server.
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4. If you didn't already use DNS and want to use SSL create a DNS name i.e. `rustdesk.yourdomain.com`.
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5. [This page](https://rustdesk.com/docs/en/self-host/rustdesk-server-pro/installscript/#convert-from-open-source).
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6. Copy and paste the command into your Linux terminal.
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7. Follow the prompts as they guide you through the install.
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8. Once the install is complete go to `https://rustdesk.yourdomain.com` or `http://youripaddress:21114`.
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9. Log in with the username `admin` and password `test1234`.
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10. Enter your license code purchased in step 1.
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### There is a new version of RustDesk Server Pro out, how can I upgrade?
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You'd better back up data files (sqlite3 files etc.) first, https://github.com/rustdesk/rustdesk-server-pro/discussions/184#discussioncomment-8013375.
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#### If you installed with script
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1. [This page](https://rustdesk.com/docs/en/self-host/rustdesk-server-pro/installscript/#upgrade).
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2. Copy and paste the command into your Linux terminal.
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3. Follow the prompts as they guide you through the upgrade.
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#### Docker Compose
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```
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docker compose up -d --build --pull always
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```
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But this depends on your docker version, for more discussion, check [this](https://stackoverflow.com/questions/37685581/how-to-get-docker-compose-to-use-the-latest-image-from-repository).
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#### Docker
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```
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docker ps
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# you can also use <CONTAINER NAME>, e.g. `hbbs` and `hbbr` if you follow our manual.
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docker stop <CONTAINER ID>
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docker rm <CONTAINER ID>
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docker rmi <IMAGE ID>
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docker run ..... # same as you installed it before
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```
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e.g.
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```
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root@hz:~# sudo docker ps
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CONTAINER ID IMAGE COMMAND CREATED STATUS PORTS NAMES
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30822972c220 rustdesk/rustdesk-server-pro "hbbr" 10 seconds ago Restarting (1) 2 seconds ago hbbr
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0f3a6f185be3 rustdesk/rustdesk-server-pro "hbbs" 15 seconds ago Up 14 seconds hbbs
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root@hz:~# sudo docker kill hbbr hbbs
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hbbr
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hbbs
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root@hz:~# sudo docker ps
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CONTAINER ID IMAGE COMMAND CREATED STATUS PORTS NAMES
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root@hz:~# sudo docker rm hbbr hbbs
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hbbr
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hbbs
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root@hz:~# sudo docker rmi rustdesk/rustdesk-server-pro
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Untagged: rustdesk/rustdesk-server-pro:latest
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Untagged: rustdesk/rustdesk-server-pro@sha256:401b8344323addf777622d0463bd7b964dd18a01599e42e20d8b3818dae71ad2
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Deleted: sha256:a3d9d43a3d1dd84b10c39fe0abf7767b18a87819ff0981443ce9e9a52604c889
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Deleted: sha256:65ae79ecc0f8b1c8a21085d04af7c8d8f368dd5ad844982d4c7b3ac1f38ba33a
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Deleted: sha256:9274a824aef10f2ef106d8f85fbd1905037169cf610951f63dc5109dae4b0825
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Deleted: sha256:aa89ac8b57a49f49f041c01b9c0f016060e611cf282e3fda281bc6bebbabaf3f
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Deleted: sha256:4af9839016f72586a46f915cae8a5ccf3380ba88a2f79532692d3b1d7020387e
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Deleted: sha256:e900a7ffc2fc14fa432cc04823740dcbb78c0aa3508abbbe287ce8b274541ada
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Deleted: sha256:503eeab76c11e8316a2a450ef0790d31c5af203309e9c5b44d1bf8a601e6e587
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Deleted: sha256:825683356e7dbfcbaabcbf469c9aeb34d36ebeab0308170432b9553e28203116
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Deleted: sha256:24a48d4af45bab05d8712fe22abec5761a7781283500e32e34bdff5798c09399
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root@hz:~# sudo docker images
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REPOSITORY TAG IMAGE ID CREATED SIZE
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rustdesk/makepkg latest 86a981e2e18f 2 months ago 2.23GB
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root@hz:~# sudo docker run --name hbbs -v ./data:/root -td --net=host --restart unless-stopped rustdesk/rustdesk-server-pro hbbs
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Unable to find image 'rustdesk/rustdesk-server-pro:latest' locally
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latest: Pulling from rustdesk/rustdesk-server-pro
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4ce000a43472: Pull complete
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1543f88421d3: Pull complete
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9b209c1f5a8d: Pull complete
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d717f548a400: Pull complete
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1e60b98f5660: Pull complete
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a86960d9bced: Pull complete
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acb361c4bbf6: Pull complete
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4f4fb700ef54: Pull complete
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Digest: sha256:401b8344323addf777622d0463bd7b964dd18a01599e42e20d8b3818dae71ad2
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Status: Downloaded newer image for rustdesk/rustdesk-server-pro:latest
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0cc5387efa8d2099c0d8bc657b10ed153a6b642cd7bbcc56a6c82790a6e49b04
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root@hz:~# sudo docker run --name hbbr -v ./data:/root -td --net=host --restart unless-stopped rustdesk/rustdesk-server-pro hbbr
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4eb9da2dc460810547f6371a1c40a9294750960ef2dbd84168079e267e8f371a
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root@hz:~# sudo docker ps
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CONTAINER ID IMAGE COMMAND CREATED STATUS PORTS NAMES
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4eb9da2dc460 rustdesk/rustdesk-server-pro "hbbr" 5 seconds ago Restarting (1) Less than a second ago hbbr
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0cc5387efa8d rustdesk/rustdesk-server-pro "hbbs" 8 seconds ago Up 7 seconds hbbs
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root@hz:~# sudo docker images
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REPOSITORY TAG IMAGE ID CREATED SIZE
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rustdesk/rustdesk-server-pro latest a3d9d43a3d1d 5 days ago 193MB
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rustdesk/makepkg latest 86a981e2e18f 2 months ago 2.23GB
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```
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For more details, check [this](https://www.cherryservers.com/blog/how-to-update-docker-image).
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### I installed with the script, how can I start and stop services?
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The services use systemd so can be started and stopped using `sudo systemctl stop|start|restart rustdesk-hbbs|rustdesk-hbbr` e.g. `sudo systemctl restart rustdesk-hbbs`.
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### I installed with the script, how can I view the Linux logs?
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The logs are stored in `/var/log/rustdesk-server`, you can view them using `tail /var/log/rustdesk-server/hbbs.log` or `tail /var/log/rustdesk-server/hbbs.error`.
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### I installed with the script, how can I check the status of the RustDesk services?
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To check the status `sudo systemctl status rustdesk-hbbs|rustdesk-hbbr` e.g. `sudo systemctl status rustdesk-hbbs`.
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### How can I change the admin password?
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1. `https://rustdesk.yourdomain.com` or `http://youripaddress:21114`.
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2. Log in with the username `admin` and password `test1234`.
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3. Click on `admin` in the top right hand corner.
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4. Click on `Settings`.
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5. Enter your new password in the boxes provided.
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### How can I move my license to a new server?
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Please see [here](https://rustdesk.com/docs/en/self-host/rustdesk-server-pro/license/#invoices-and-migration).
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### Emails aren't working from my VPS
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A lot of VPS providers block ports 465 and 25.
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A simple way to check is using telnet. To test in the Linux terminal type `telnet your.mailserver.com 25`. On Windows use PowerShell with `Test-NetConnection -ComputerName your.mailserver.com -Port 25`.
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Your mail server may not be using port 25. Please make sure you are using the correct ports.
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### Can I deploy RustDesk using PowerShell or similar?
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Sure, you can find scripts to aid deployment [here](https://rustdesk.com/docs/en/self-host/client-deployment/).
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### I have installed RustDesk Server Pro manually but the API web console isn't behind SSL, how can I secure this?
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Use a proxy like Nginx, the simple install script has one, it's really simple. [This is how we do it](https://github.com/rustdesk/rustdesk-server-pro/blob/493ad90daf8815c3052ff4d0d4aa9cc07e411efa/install.sh#L252).
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Similar configs should work with Traefik v2, HAProxy, Apache Proxy and Cloudflare Tunnel.
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### How can I file a bug report?
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Please file via [GitHub](https://github.com/rustdesk/rustdesk-server-pro/issues).
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### Why if I am self hosting is this not free and open source?
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1. RustDesk has become a full time job for a number of people, they have lives, wives, jobs and kids which all demands attention and costs money!
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2. We want to be here and still making great progress in years to come.
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3. The open source version will continue to be open source and we encourage others to make developments in line with the AGPL license.
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### I can't connect to devices in different groups, why is this?
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This is easily sorted, you need to allow cross-group access.
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1. Add new groups.
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2. Click `Edit`.
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3. Select the relevant groups you want access (it automatically adds them in the corresponding group).
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### How can I get configs automatically?
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Configs are generated automatically.
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1. Download the newest clients from [GitHub](https://github.com/rustdesk/rustdesk/releases/latest).
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2. On the main page in the web console click on `Windows EXE`.
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3. Fill in the host and API (if different from your config).
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4. Click `Submit`.
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5. Scan QR Code on Android and rename exe to what has been generated.
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### Do you offer hosting for RustDesk Server Pro?
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Please get in touch with our [sales](mailto://sales@rustdesk.com) team.
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### Is there somewhere I can see video setup guides?
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Yes! We have a [YouTube Channel](https://youtube.com/@RustDesk).
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### Why are my logs / device names are empty?
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Ensure API is set correctly on the device being controlled, https://github.com/rustdesk/rustdesk-server-pro/issues/21#issuecomment-1637935750.
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### How can I uninstall RustDesk Server Pro?
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Run the following commands:
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```sh
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sudo systemctl stop rustdesk-hbbs.service
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sudo systemctl disable rustdesk-hbbs.service
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sudo systemctl stop rustdesk-hbbr.service
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sudo systemctl disable rustdesk-hbbr.service
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sudo systemctl daemon-reload
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sudo rm /etc/systemd/system/rustdesk-hbbs.service
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sudo rm etc/systemd/system/rustdesk-hbbr.service
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sudo rm /usr/bin/hbbs
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sudo rm /usr/bin/hbbr
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sudo rm -rf /var/lib/rustdesk-server/
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sudo rm -rf /var/log/rustdesk-server/
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```
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If the script installed Nginx then remove using:
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```sh
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sudo apt remove nginx
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```
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### How can I remove devices from the device list in the web console?
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Disable and then delete will now be available.
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### How can I update RustDesk with PowerShell?
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```ps
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$ErrorActionPreference= 'silentlycontinue'
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$rdver = ((Get-ItemProperty "HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\RustDesk\").Version)
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if ($rdver -eq "1.2.6")
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{
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Write-Output "RustDesk $rdver is the newest version."
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Exit
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}
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if (!(Test-Path C:\Temp))
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{
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New-Item -ItemType Directory -Force -Path C:\Temp > null
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}
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cd C:\Temp
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Invoke-WebRequest "https://github.com/rustdesk/rustdesk/releases/download/1.2.6/rustdesk-1.2.6-x86_64.exe" -Outfile "rustdesk.exe"
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Start-Process .\rustdesk.exe --silent-install -wait
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```
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### `Key mismatch` error
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Please configure your client with [correct key](https://rustdesk.com/docs/en/self-host/rustdesk-server-pro/relay/).
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### `Failed to connect to relay server` error
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Please make sure `hbbr` is running. More information about `hbbr`, you can find [here](https://rustdesk.com/docs/en/self-host/rustdesk-server-oss/install/).
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If your `hbbr` does not run on the same machine of `hbbs`, or you have multiple relay servers, or you do not run it on default port `21117`, you have to tell it to `hbbs` explicitly. Please check [here](https://rustdesk.com/docs/en/self-host/rustdesk-server-pro/relay/).
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### Reset MFA for Admin account
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https://github.com/rustdesk/rustdesk/discussions/6576
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### Set up HTTPS for web console manually
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#### 1. Buy a domain name and resolve it to your server's IP address.
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* Buy a domain name from a domain registrar like GoDaddy, Namecheap, or Namesilo.
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* Resolve the domain name to your server's IP address with one of the following:
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- Your domain registrar's control panel (recommended)
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- [DNS providers](https://en.wikipedia.org/wiki/List_of_managed_DNS_providers)
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For example, if you buy a domain name `example.com` from `Namesilo` and your server's IP address is `123.123.123.123`, you want to use `rustdesk.example.com` subdomain as your HTTPS web console address. You need to open [link](https://www.namesilo.com/account_domains.php), click the button with tooltip `Manage dns for the domain`, add add a `A` record with the hostname name `rustdesk` and the IP address of your server.
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* It takes some time for DNS to take effect, https://www.whatsmydns.net and check whether the domain name has been resolved to your server's IP address. Step 6 depends on the correct resolve result. In the following steps, replace `<YOUR_DOMAIN>` with your subdomain, e.g. `rustdesk.example.com`.
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#### 2. Install Nginx
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* Debian/Ubuntu: `sudo apt-get install nginx`
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* Fedora/CentOS: `sudo dnf install nginx` or `sudo yum install nginx`
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* Arch: `sudo pacman -S install nginx`
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* openSUSE: `sudo zypper install nginx`
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* Gentoo: `sudo emerge -av nginx`
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* Appine: `sudo apk add --no-cache nginx`
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Run `nginx -h` to check whether it has been installed successfully.
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#### 3. Install Certbot
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* Method 1: If `snap` is installed, run `sudo snap install certbot --classic`.
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* Method 2: Using `python3-certbot-nginx` instead, e.g. `sudo apt-get install python3-certbot-nginx` for Ubuntu.
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* Method 3: If the above two methods failed, try install `certbot-nginx`, e.g. `sudo yum install certbot-nginx` for CentOS 7.
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Run `certbot -h` to check whether it has been installed successfully.
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#### 4. Config Nginx
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There are two ways:
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* If directory `/etc/nginx/sites-available` and `/etc/nginx/sites-enabled` exists, replace `<YOUR_DOMAIN>` of the following command with your domain name and run it.
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```sh
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cat > /etc/nginx/sites-available/rustdesk.conf << EOF
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server {
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server_name <YOUR_DOMAIN>;
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location / {
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proxy_set_header X-Real-IP \$remote_addr;
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proxy_set_header X-Forwarded-For \$proxy_add_x_forwarded_for;
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proxy_pass http://127.0.0.1:21114/;
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}
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}
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EOF
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```
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Then run `sudo ln -s /etc/nginx/sites-available/rustdesk.conf /etc/nginx/sites-enabled/rustdesk.conf`.
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Run `cat /etc/nginx/sites-available/rustdesk.conf` to make sure its content is correct.
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* If directory `/etc/nginx/sites-available` and `/etc/nginx/sites-enabled` don't exist and directory `/etc/nginx/conf.d` exists, replace `<YOUR_DOMAIN>` of the following command with your domain name and run it.
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```sh
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cat > /etc/nginx/conf.d/rustdesk.conf << EOF
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server {
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server_name <YOUR_DOMAIN>;
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location / {
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proxy_set_header X-Real-IP \$remote_addr;
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proxy_set_header X-Forwarded-For \$proxy_add_x_forwarded_for;
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proxy_pass http://127.0.0.1:21114/;
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}
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}
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EOF
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```
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Run `cat /etc/nginx/conf.d/rustdesk.conf` to make sure its content is correct.
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#### 5. Enable firewall rules for the domain
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Run the following commands:
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```sh
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sudo ufw allow 80/tcp
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sudo ufw allow 443/tcp
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sudo ufw --force enable
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sudo ufw --force reload
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```
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#### 6. Generate SSL certificate
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Replace `<YOUR_DOMAIN>` with your domain name, then run
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`sudo certbot --nginx --cert-name <YOUR_DOMAIN> --key-type ecdsa --renew-by-default --no-eff-email --agree-tos --server https://acme-v02.api.letsencrypt.org/directory -d <YOUR_DOMAIN>`.
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If it prompts `Enter email address (used for urgent renewal and security notices)`, enter your email address.
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Finally, the content of `rustdesk.conf` should be like this:
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```
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server {
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server_name <YOUR_DOMAIN>;
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location / {
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proxy_set_header X-Real-IP $remote_addr;
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proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
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proxy_pass http://127.0.0.1:21114/;
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}
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listen 443 ssl; # managed by Certbot
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ssl_certificate /etc/letsencrypt/live/<YOUR_DOMAIN>/fullchain.pem; # managed by Certbot
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ssl_certificate_key /etc/letsencrypt/live/<YOUR_DOMAIN>/privkey.pem; # managed by Certbot
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include /etc/letsencrypt/options-ssl-nginx.conf; # managed by Certbot
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ssl_dhparam /etc/letsencrypt/ssl-dhparams.pem; # managed by Certbot
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}
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server {
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if ($host = <YOUR_DOMAIN>) {
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return 301 https://$host$request_uri;
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} # managed by Certbot
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server_name <YOUR_DOMAIN>;
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listen 80;
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return 404; # managed by Certbot
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}
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```
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Here are some common errors:
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* The console prints `Successfully deployed certificate for <YOUR_DOMAIN> to /etc/nginx/.../default` rather than `Successfully deployed certificate for <YOUR_DOMAIN> to /etc/nginx/.../rustdesk.conf`.
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The reason may be Certbot doesn't find the `rustdesk.conf` file, you can try one of the following solutions:
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- Check the result of the step 5, run `sudo service nginx restart`.
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- Copy the server configs `server{...}` which contain `<YOUR_DOMAIN>` to `rustdesk.conf`, and change `location{...}` to the content below.
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```sh
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location / {
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proxy_set_header X-Real-IP \$remote_addr;
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proxy_set_header X-Forwarded-For \$proxy_add_x_forwarded_for;
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proxy_pass http://127.0.0.1:21114/;
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}
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```
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* `too many certificates (5) already issued for this exact set of domains in the last 168 hours`
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Solution: Add another domain name to DNS and change `<YOUR_DOMAIN>` to it, e.g. `rustdesk2.example.com`. Then repeat step 1, 4, 6.
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* `Error getting validation data`
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Solution: it may be caused by firewall, please refer to https://rustdesk.com/docs/en/self-host/rustdesk-server-pro/faq/#firewall
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Notice: Run `sudo service nginx restart` if you change the `rustdesk.conf` manually.
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|
|
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#### 7. Login to the web page
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* Open https://<YOUR_DOMAIN> in the browser, log in using the default user name "admin" and password "test1234", then change the password to your own.
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|
|
|
### SELinux
|
|
|
|
If `Waiting for RustDesk Relay service to become active...` appears when install, it may be caused by SELinux. You can try the following commands:
|
|
|
|
```sh
|
|
sudo semanage fcontext -a -t NetworkManager_dispatcher_exec_t 'hbbs'
|
|
sudo semanage fcontext -a -t NetworkManager_dispatcher_exec_t 'hbbr'
|
|
sudo restorecon -v '/usr/bin/hbbs'
|
|
sudo restorecon -v '/usr/bin/hbbr'
|
|
```
|
|
|
|
### Firewall
|
|
|
|
#### Firewall of cloud
|
|
If you run on AWS/Azure/Google/DigitalOcean cloud, please open UDP (21116) and TCP (21114-21119) inbound port on cloud vendor's dashboard.
|
|
|
|
- [AWS] https://docs.aws.amazon.com/network-firewall/latest/developerguide/getting-started.html
|
|
- [Azure] https://learn.microsoft.com/en-us/azure/virtual-network/network-security-groups-overview
|
|
- [Google] https://cloud.google.com/firewall/docs/firewalls
|
|
- [DigitalOcean] https://docs.digitalocean.com/products/networking/firewalls/
|
|
|
|
#### Firewall of on-premise server
|
|
RustDesk set firewall with `ufw`. It may not work on some distros like CentOS 9, you can try with `firewall-cmd`:
|
|
|
|
```sh
|
|
sudo firewall-cmd --permanent --add-port=21115/tcp
|
|
sudo firewall-cmd --permanent --add-port=21116/tcp
|
|
sudo firewall-cmd --permanent --add-port=21117/tcp
|
|
sudo firewall-cmd --permanent --add-port=21118/tcp
|
|
sudo firewall-cmd --permanent --add-port=21119/tcp
|
|
sudo firewall-cmd --permanent --add-port=21116/udp
|
|
```
|
|
|
|
If you use IP:
|
|
|
|
```sh
|
|
sudo firewall-cmd --permanent --add-port=21114/tcp
|
|
```
|
|
|
|
If you use DNS/Domain:
|
|
|
|
```sh
|
|
sudo firewall-cmd --permanent --add-port=80/tcp
|
|
sudo firewall-cmd --permanent --add-port=443/tcp
|
|
```
|
|
|
|
After above, run `sudo firewall-cmd --reload` to reload firewall.
|
|
|
|
### After changing the admin password in the web console I cannot log in. Is there a simple way to reset the password?
|
|
1. Ensure you have `rustdesk-utils` installed. If not you can get it [here](https://github.com/rustdesk/rustdesk-server-pro). Also you need to execute the command from the folder where the database is, i.e. `/var/lib/rustdesk-server`.
|
|
2. The command is `rustdesk-utils set_password username password`. If it works it will say *Done*.
|
|
|
|
You also have the following other commands `genkeypair`, `validatekeypair [public key] [secret key]`, `doctor [rustdesk-server]`, `reset_email_verification` and `reset_2fa_verification` which can be used with `rustdesk-utils`.
|
|
|
|
https://github.com/rustdesk/rustdesk-server-pro/discussions/183
|
|
|
|
### Add root CA certificate into Docker container (for TLS failure with SMTP, OIDC etc.)
|
|
https://github.com/rustdesk/rustdesk-server-pro/issues/99#issuecomment-2235014703
|