mirror of
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156 lines
7.6 KiB
Markdown
156 lines
7.6 KiB
Markdown
---
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title: FAQ
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weight: 600
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---
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### How can I install with the Simple Install Script?
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1. Get your license from [https://rustdesk.com/pricing.html](https://rustdesk.com/pricing.html), check [license](https://rustdesk.com/docs/en/self-host/rustdesk-server-pro/license/) page for more details.
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2. Spin up a VPS, bare metal or Linux VM.
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3. If you want to use DNS and SSL create a DNS name i.e. `rustdesk.yourdomain.com`.
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4. Go to [this page](https://rustdesk.com/docs/en/self-host/rustdesk-server-pro/installscript/#install).
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5. Copy and paste the command into your Linux terminal.
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6. Follow the prompts as they guide you through the install.
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7. Once the install is complete go to `https://rustdesk.yourdomain.com` or `http://youripaddress:21114`.
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8. Log in with the username `admin` and password `test1234`.
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9. Enter your license code purchased in step 1.
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### How can I convert from RustDesk Server Open Source to RustDesk Server Pro?
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1. Get your license from [https://rustdesk.com/pricing.html](https://rustdesk.com/pricing.html), check [license](https://rustdesk.com/docs/en/self-host/rustdesk-server-pro/license/) page for more details.
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2. Open TCP port 21114.
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3. Log into your RustDesk Server.
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4. If you didn't already use DNS and want to use SSL create a DNS name i.e. `rustdesk.yourdomain.com`.
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5. Go to [this page](https://rustdesk.com/docs/en/self-host/rustdesk-server-pro/installscript/#convert-from-open-source).
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6. Copy and paste the command into your Linux terminal.
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7. Follow the prompts as they guide you through the install.
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8. Once the install is complete go to `https://rustdesk.yourdomain.com` or `http://youripaddress:21114`.
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9. Log in with the username `admin` and password `test1234`.
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10. Enter your license code purchased in step 1.
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### There is a new version of RustDesk Server Pro out, how can I upgrade?
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1. Go to [this page](https://rustdesk.com/docs/en/self-host/rustdesk-server-pro/installscript/#upgrade).
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2. Copy and paste the command into your Linux terminal.
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3. Follow the prompts as they guide you through the upgrade.
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### I installed with the script, how can I start and stop services?
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The services use systemd so can be started and stopped using `sudo systemctl stop|start|restart rustdesk-hbbs|rustdesk-hbbr` e.g. `sudo systemctl restart rustdesk-hbbs`.
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### I installed with the script, how can I view the Linux logs?
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The logs are stored in `/var/log/rustdesk-server`, you can view them using `tail /var/log/rustdesk-server/hbbs.log` or `tail /var/log/rustdesk-server/hbbs.error`.
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### I installed with the script, how can I check the status of the RustDesk services?
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To check the status `sudo systemctl status rustdesk-hbbs|rustdesk-hbbr` e.g. `sudo systemctl status rustdesk-hbbs`.
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### How can I change the admin password?
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1. Go to `https://rustdesk.yourdomain.com` or `http://youripaddress:21114`.
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2. Log in with the username `admin` and password `test1234`.
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3. Click on `admin` in the top right hand corner.
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4. Click on `Settings`.
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5. Enter your new password in the boxes provided.
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### How can I move my license to a new server?
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Please see [here](https://rustdesk.com/docs/en/self-host/rustdesk-server-pro/license/#invoices-and-migration).
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### Emails aren't working from my VPS
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A lot of VPS providers block ports 465 and 25.
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A simple way to check is using telnet. To test in the Linux terminal type `telnet your.mailserver.com 25`. On Windows use PowerShell with `Test-NetConnection -ComputerName your.mailserver.com -Port 25`.
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Your mail server may not be using port 25. Please make sure you are using the correct ports.
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### Can I deploy RustDesk using PowerShell or similar?
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Sure, you can find scripts to aid deployment [here](https://rustdesk.com/docs/en/self-host/client-deployment/).
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### I have installed RustDesk Server Pro manually but the API web console isn't behind SSL, how can I secure this?
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Use a proxy like Nginx, the simple install script has one, it's really simple. [This is how we do it](https://github.com/rustdesk/rustdesk-server-pro/blob/493ad90daf8815c3052ff4d0d4aa9cc07e411efa/install.sh#L252).
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Similar configs should work with Traefik v2, HAProxy, Apache Proxy and Cloudflare Tunnel.
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### How can I file a bug report?
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Please file via [GitHub](https://github.com/rustdesk/rustdesk-server-pro/issues).
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### Why if I am self hosting is this not free and open source?
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1. RustDesk has become a full time job for a number of people, they have lives, wives, jobs and kids which all demands attention and costs money!
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2. We want to be here and still making great progress in years to come.
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3. The open source version will continue to be open source and we encourage others to make developments in line with the AGPL license.
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### I can't connect to devices in different groups, why is this?
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This is easily sorted, you need to allow cross-group access.
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1. Add new groups.
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2. Click `Edit`.
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3. Select the relevant groups you want access (it automatically adds them in the corresponding group).
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### How can I get configs automatically?
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Configs are generated automatically.
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1. Download the newest clients from [GitHub](https://github.com/rustdesk/rustdesk/releases/latest).
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2. On the main page in the web console click on `Windows EXE`.
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3. Fill in the host and API (if different from your config).
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4. Click `Submit`.
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5. Scan QR Code on Android and rename exe to what has been generated.
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### Do you offer hosting for RustDesk Server Pro?
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Please get in touch with our [sales](mailto://sales@rustdesk.com) team.
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### Is there somewhere I can see video setup guides?
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Yes! We have a [YouTube Channel](https://youtube.com/@RustDesk).
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### Why are my logs are empty?
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Ensure API is set on both the device being controlled and the machine controlling.
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On the left hand side click on `Logs`.
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### How can I uninstall RustDesk Server Pro?
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Run the following commands:
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```sh
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sudo systemctl stop rustdesk-hbbs.service
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sudo systemctl disable rustdesk-hbbs.service
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sudo systemctl stop rustdesk-hbbr.service
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sudo systemctl disable rustdesk-hbbr.service
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sudo systemctl daemon-reload
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sudo rm /etc/systemd/system/rustdesk-hbbs.service
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sudo rm etc/systemd/system/rustdesk-hbbr.service
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sudo rm /usr/bin/hbbs
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sudo rm /usr/bin/hbbr
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sudo rm -rf /var/lib/rustdesk-server/
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sudo rm -rf /var/log/rustdesk-server/
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```
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If the script installed Nginx then remove using:
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```sh
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sudo apt remove nginx
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```
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### How can I remove devices from the device list in the web console?
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Disable and then delete will now be available.
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### How can I update RustDesk with PowerShell?
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```ps
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$ErrorActionPreference= 'silentlycontinue'
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$rdver = ((Get-ItemProperty "HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\RustDesk\").Version)
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if ($rdver -eq "1.2.3")
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{
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Write-Output "RustDesk $rdver is the newest version."
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Exit
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}
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if (!(Test-Path C:\Temp))
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{
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New-Item -ItemType Directory -Force -Path C:\Temp > null
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}
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cd C:\Temp
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Invoke-WebRequest "https://github.com/rustdesk/rustdesk/releases/download/1.2.3/rustdesk-1.2.3-x86_64.exe" -Outfile "rustdesk.exe"
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Start-Process .\rustdesk.exe --silent-install -wait
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```
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### `Key mismatch` error
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Please configure your client with [correct key](https://rustdesk.com/docs/en/self-host/rustdesk-server-pro/relay/).
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### `Failed to connect to relay server` error
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Please make sure `hbbr` is running. More information about `hbbr`, you can find [here](https://rustdesk.com/docs/en/self-host/rustdesk-server-oss/install/).
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If your `hbbr` does not run on the same machine of `hbbs`, or you have multiple relay servers, or you do not run it on default port `21117`, you have to tell it to `hbbs` explicitly. Please check [here](https://rustdesk.com/docs/en/self-host/rustdesk-server-pro/relay/).
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### Reset MFA for Admin account
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https://github.com/rustdesk/rustdesk/discussions/6576
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