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Initial revision git-svn-id: https://shorewall.svn.sourceforge.net/svnroot/shorewall/trunk@192 fbd18981-670d-0410-9b5c-8dc0c1a9a2bb
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<title>Support</title>
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Initial revision git-svn-id: https://shorewall.svn.sourceforge.net/svnroot/shorewall/trunk@192 fbd18981-670d-0410-9b5c-8dc0c1a9a2bb
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Shorewall-1.3.7 Changes git-svn-id: https://shorewall.svn.sourceforge.net/svnroot/shorewall/trunk@207 fbd18981-670d-0410-9b5c-8dc0c1a9a2bb
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<h1 align="center"><font color="#FFFFFF">Shorewall Support</font></h1>
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<h3 align="left">Before Reporting a Problem</h3>
<blockquote>
<h3 align="left"> <span style="font-weight: 400"><i>
&quot;It is easier to post a problem than to use your own brain&quot; -- </i>
<font size="2">Weitse Venema (creator of Postfix)</font></span></h3>
</blockquote>
<p>There are a number of sources for problem solution information.</p>
<ul>
<li>The <a href="troubleshoot.htm">Troubleshooting</a> Information contains a
number of tips to help you solve common problems.</li>
<li>The <a href="errata.htm"> Errata</a> has links to download updated
components.</li>
<li>The <a href="FAQ.htm">FAQ</a> has solutions to common problems.</li>
<li>The Mailing List Archives are a useful source of problem solving
information.</li>
</ul>
<blockquote>
<p>The archives from the mailing List are at <a href="http://www.shorewall.net/pipermail/shorewall-users">http://www.shorewall.net/pipermail/shorewall-users</a>.</p>
<h3>Search the Mailing List Archives at Shorewall.net</h3>
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Match: <select name="method">
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Search:
<input type="text" size="30" name="words" value="">
<input type="submit" value="Search"> </p>
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<h3 align="Left">Problem Reporting Guidelines</h3>
<ul>
<li>When reporting a problem, give as much information as you can. Reports
that say "I tried XYZ and it didn't work&quot; are not at all helpful.</li>
<li>Please don't describe your environment and then ask us to send you
custom configuration files. We're here to answer your questions but we
can't do your job for you.</li>
<li>Do you see any "Shorewall" messages in /var/log/messages when you exercise
the function that is giving you problems?</li>
<li>Have you looked at the packet flow with a tool like tcpdump to try to
understand what is going on?</li>
<li>Have you tried using the diagnostic capabilities of the application that
isn't working? For example, if "ssh" isn't able to connect, using the
"-v" option gives you a lot of valuable diagnostic information.</li>
<li>Please include any of the Shorewall configuration files (especially the
/etc/shorewall/hosts file if you have modified that file) that you think are
relevant. If an error occurs when you try to &quot;shorewall start&quot;, include a
trace (See the <a href="troubleshoot.htm">Troubleshooting</a> section for
instructions).</li>
<li>The list server limits posts to 120kb so don't post GIFs of your
network layout, etc to the Mailing List -- your post will be rejected.</li>
</ul>
<h3>Where to Send your Problem
Report or to Ask for Help</h3>
Shorewall-1.3.7 Changes git-svn-id: https://shorewall.svn.sourceforge.net/svnroot/shorewall/trunk@207 fbd18981-670d-0410-9b5c-8dc0c1a9a2bb
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<h4>If you run Shorewall under Bering -- <span style="font-weight: 400">please
post your question or problem to the
<a href="mailto:leaf-user@lists.sourceforge.net">LEAF Users mailing list</a>.</span></h4>
<p>Otherwise, please post your question or problem to the
Initial revision git-svn-id: https://shorewall.svn.sourceforge.net/svnroot/shorewall/trunk@192 fbd18981-670d-0410-9b5c-8dc0c1a9a2bb
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<a href="mailto:shorewall-users@shorewall.net">Shorewall users mailing list</a>;
there are lots of folks there who are willing to help you. Your question/problem
description and their responses will be placed in the mailing list archives to
help people who have a similar question or problem in the future.</p>
<blockquote>
<h3><span style="font-weight: 400"><i>&quot;It irks me when people believe that free software
comes at no cost. The cost is incredibly high.&quot;</i> - <font size="2">
Weitse Venema</font></span></h3>
</blockquote>
<p>I do not answer questions or work on problems sent to me personally but I try
to respond promptly to mailing list posts.&nbsp;&nbsp; <a href="mailto:teastep@shorewall.net">-Tom</a></p>
<p>To Subscribe to the mailing list go to <a href="http://www.shorewall.net/mailman/listinfo/shorewall-users">http://www.shorewall.net/mailman/listinfo/shorewall-users</a>
.</p>
Shorewall-1.3.7 Changes git-svn-id: https://shorewall.svn.sourceforge.net/svnroot/shorewall/trunk@207 fbd18981-670d-0410-9b5c-8dc0c1a9a2bb
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<p align="left"><font size="2">Last Updated 8/17/2002 - Tom
Initial revision git-svn-id: https://shorewall.svn.sourceforge.net/svnroot/shorewall/trunk@192 fbd18981-670d-0410-9b5c-8dc0c1a9a2bb
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Eastep</font></p>
<p align="left"><font face="Trebuchet MS"><a href="copyright.htm">
<font size="2">Copyright</font> <20> <font size="2">2001, 2002 Thomas M. Eastep.</font></a></font></p>
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