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https://gitlab.com/shorewall/code.git
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118 lines
9.1 KiB
HTML
118 lines
9.1 KiB
HTML
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<html>
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<head>
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<meta http-equiv="Content-Language" content="en-us">
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<meta http-equiv="Content-Type" content="text/html; charset=windows-1252">
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<meta name="GENERATOR" content="Microsoft FrontPage 5.0">
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<meta name="ProgId" content="FrontPage.Editor.Document">
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<title>Support</title>
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<meta name="Microsoft Theme" content="radial 011">
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</head>
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<body background="_themes/radial/radbkgnd.gif" bgcolor="#FFFFFF" text="#000000" link="#6666FF" vlink="#993333" alink="#66CCCC"><!--mstheme--><font face="arial, Arial, Helvetica">
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<h1 align="center"><!--mstheme--><font face="times new roman, Times New Roman, Times" color="#666666">Shorewall Support<!--mstheme--></font></h1>
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<h3 align="left"><!--mstheme--><font face="times new roman, Times New Roman, Times" color="#666666">Before Reporting a Problem<!--mstheme--></font></h3>
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<blockquote>
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<h3 align="left"><!--mstheme--><font face="times new roman, Times New Roman, Times" color="#666666"> <span style="font-weight: 400"><i>
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"It is easier to post a problem than to use your own brain" -- </i>
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<font size="2">Weitse Venema (creator of Postfix)</font></span><!--mstheme--></font></h3>
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</blockquote>
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<p>There are a number of sources for problem solution information.</p>
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<!--mstheme--></font><!--msthemelist--><table border="0" cellpadding="0" cellspacing="0" width="100%">
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<!--msthemelist--><tr><td valign="baseline" width="42"><img src="_themes/radial/aradbul1.gif" width="15" height="15" hspace="13" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="arial, Arial, Helvetica">The <a href="troubleshoot.htm">Troubleshooting</a> Information contains a
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number of tips to help you solve common problems.<!--mstheme--></font><!--msthemelist--></td></tr>
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<!--msthemelist--><tr><td valign="baseline" width="42"><img src="_themes/radial/aradbul1.gif" width="15" height="15" hspace="13" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="arial, Arial, Helvetica">The <a href="errata.htm"> Errata</a> has links to download updated
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components.<!--mstheme--></font><!--msthemelist--></td></tr>
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<!--msthemelist--><tr><td valign="baseline" width="42"><img src="_themes/radial/aradbul1.gif" width="15" height="15" hspace="13" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="arial, Arial, Helvetica">The <a href="FAQ.htm">FAQ</a> has solutions to common problems.<!--mstheme--></font><!--msthemelist--></td></tr>
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<!--msthemelist--><tr><td valign="baseline" width="42"><img src="_themes/radial/aradbul1.gif" width="15" height="15" hspace="13" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="arial, Arial, Helvetica">The Mailing List Archives are a useful source of problem solving
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information.<!--mstheme--></font><!--msthemelist--></td></tr>
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<!--msthemelist--></table><!--mstheme--><font face="arial, Arial, Helvetica">
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<blockquote>
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<p>The archives from the mailing List are at <a href="http://www.shorewall.net/pipermail/shorewall-users">http://www.shorewall.net/pipermail/shorewall-users</a>.</p>
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<h3><!--mstheme--><font face="times new roman, Times New Roman, Times" color="#666666">Search the Mailing List Archives at Shorewall.net<!--mstheme--></font></h3>
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<form method="POST" action="http://www.shorewall.net/cgi-bin/htsearch">
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<p>
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<font size="-1">
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Match: <select name="method">
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<option value="and">All
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<option value="or">Any
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<option value="boolean">Boolean
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</select>
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Format: <select name="format">
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<option value="builtin-long">Long
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<option value="builtin-short">Short
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</select>
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Sort by: <select name="sort">
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<option value="score">Score
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<option value="time">Time
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<option value="title">Title
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<option value="revscore">Reverse Score
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<option value="revtime">Reverse Time
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<option value="revtitle">Reverse Title
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</select>
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</font>
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<input type="hidden" name="config" value="htdig">
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<input type="hidden" name="restrict" value="[http://www.shorewall.net/pipermail/.*]">
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<input type="hidden" name="exclude" value="">
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<br>
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Search:
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<input type="text" size="30" name="words" value="">
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<input type="submit" value="Search"> </p>
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</form>
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</blockquote>
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<h3 align="Left"><!--mstheme--><font face="times new roman, Times New Roman, Times" color="#666666">Problem Reporting Guidelines<!--mstheme--></font></h3>
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<!--mstheme--></font><!--msthemelist--><table border="0" cellpadding="0" cellspacing="0" width="100%">
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<!--msthemelist--><tr><td valign="baseline" width="42"><img src="_themes/radial/aradbul1.gif" width="15" height="15" hspace="13" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="arial, Arial, Helvetica">When reporting a problem, give as much information as you can. Reports
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that say "I tried XYZ and it didn't work" are not at all helpful.<!--mstheme--></font><!--msthemelist--></td></tr>
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<!--msthemelist--><tr><td valign="baseline" width="42"><img src="_themes/radial/aradbul1.gif" width="15" height="15" hspace="13" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="arial, Arial, Helvetica">Please don't describe your environment and then ask us to send you
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custom configuration files. We're here to answer your questions but we
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can't do your job for you.<!--mstheme--></font><!--msthemelist--></td></tr>
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<!--msthemelist--><tr><td valign="baseline" width="42"><img src="_themes/radial/aradbul1.gif" width="15" height="15" hspace="13" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="arial, Arial, Helvetica">Do you see any "Shorewall" messages in /var/log/messages when you exercise
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the function that is giving you problems?<!--mstheme--></font><!--msthemelist--></td></tr>
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<!--msthemelist--><tr><td valign="baseline" width="42"><img src="_themes/radial/aradbul1.gif" width="15" height="15" hspace="13" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="arial, Arial, Helvetica">Have you looked at the packet flow with a tool like tcpdump to try to
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understand what is going on?<!--mstheme--></font><!--msthemelist--></td></tr>
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<!--msthemelist--><tr><td valign="baseline" width="42"><img src="_themes/radial/aradbul1.gif" width="15" height="15" hspace="13" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="arial, Arial, Helvetica">Have you tried using the diagnostic capabilities of the application that
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isn't working? For example, if "ssh" isn't able to connect, using the
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"-v" option gives you a lot of valuable diagnostic information.<!--mstheme--></font><!--msthemelist--></td></tr>
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<!--msthemelist--><tr><td valign="baseline" width="42"><img src="_themes/radial/aradbul1.gif" width="15" height="15" hspace="13" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="arial, Arial, Helvetica">Please include any of the Shorewall configuration files (especially the
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/etc/shorewall/hosts file if you have modified that file) that you think are
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relevant. If an error occurs when you try to "shorewall start", include a
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trace (See the <a href="troubleshoot.htm">Troubleshooting</a> section for
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instructions).<!--mstheme--></font><!--msthemelist--></td></tr>
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<!--msthemelist--><tr><td valign="baseline" width="42"><img src="_themes/radial/aradbul1.gif" width="15" height="15" hspace="13" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="arial, Arial, Helvetica">The list server limits posts to 120kb so don't post GIFs of your
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network layout, etc to the Mailing List -- your post will be rejected.<!--mstheme--></font><!--msthemelist--></td></tr>
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<!--msthemelist--></table><!--mstheme--><font face="arial, Arial, Helvetica">
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<h3><!--mstheme--><font face="times new roman, Times New Roman, Times" color="#666666">Where to Send your Problem
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Report or to Ask for Help<!--mstheme--></font></h3>
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<p>Please post your question or problem to the
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<a href="mailto:shorewall-users@shorewall.net">Shorewall users mailing list</a>;
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there are lots of folks there who are willing to help you. Your question/problem
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description and their responses will be placed in the mailing list archives to
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help people who have a similar question or problem in the future.</p>
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<blockquote>
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<h3><!--mstheme--><font face="times new roman, Times New Roman, Times" color="#666666"><span style="font-weight: 400"><i>"It irks me when people believe that free software
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comes at no cost. The cost is incredibly high."</i> - <font size="2">
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Weitse Venema</font></span><!--mstheme--></font></h3>
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</blockquote>
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<p>I do not answer questions or work on problems sent to me personally but I try
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to respond promptly to mailing list posts. <a href="mailto:teastep@shorewall.net">-Tom</a></p>
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<p>To Subscribe to the mailing list go to <a href="http://www.shorewall.net/mailman/listinfo/shorewall-users">http://www.shorewall.net/mailman/listinfo/shorewall-users</a>
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.</p>
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<p align="left"><font size="2">Last Updated 8/5/2002 - Tom
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Eastep</font></p>
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<p align="left"><font face="Trebuchet MS"><a href="copyright.htm">
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<font size="2">Copyright</font> <20> <font size="2">2001, 2002 Thomas M. Eastep.</font></a></font></p>
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<!--mstheme--></font></body>
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</html>
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