mirror of
https://gitlab.com/shorewall/code.git
synced 2024-12-12 01:10:52 +01:00
48719a6621
git-svn-id: https://shorewall.svn.sourceforge.net/svnroot/shorewall/trunk@182 fbd18981-670d-0410-9b5c-8dc0c1a9a2bb
118 lines
9.1 KiB
HTML
118 lines
9.1 KiB
HTML
<html>
|
||
|
||
<head>
|
||
<meta http-equiv="Content-Language" content="en-us">
|
||
<meta http-equiv="Content-Type" content="text/html; charset=windows-1252">
|
||
<meta name="GENERATOR" content="Microsoft FrontPage 5.0">
|
||
<meta name="ProgId" content="FrontPage.Editor.Document">
|
||
<title>Support</title>
|
||
<meta name="Microsoft Theme" content="radial 011">
|
||
</head>
|
||
|
||
<body background="_themes/radial/radbkgnd.gif" bgcolor="#FFFFFF" text="#000000" link="#6666FF" vlink="#993333" alink="#66CCCC"><!--mstheme--><font face="arial, Arial, Helvetica">
|
||
|
||
<h1 align="center"><!--mstheme--><font face="times new roman, Times New Roman, Times" color="#666666">Shorewall Support<!--mstheme--></font></h1>
|
||
|
||
<h3 align="left"><!--mstheme--><font face="times new roman, Times New Roman, Times" color="#666666">Before Reporting a Problem<!--mstheme--></font></h3>
|
||
<blockquote>
|
||
|
||
<h3 align="left"><!--mstheme--><font face="times new roman, Times New Roman, Times" color="#666666"> <span style="font-weight: 400"><i>
|
||
"It is easier to post a problem than to use your own brain" -- </i>
|
||
<font size="2">Weitse Venema (creator of Postfix)</font></span><!--mstheme--></font></h3>
|
||
</blockquote>
|
||
<p>There are a number of sources for problem solution information.</p>
|
||
<!--mstheme--></font><!--msthemelist--><table border="0" cellpadding="0" cellspacing="0" width="100%">
|
||
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="_themes/radial/aradbul1.gif" width="15" height="15" hspace="13" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="arial, Arial, Helvetica">The <a href="troubleshoot.htm">Troubleshooting</a> Information contains a
|
||
number of tips to help you solve common problems.<!--mstheme--></font><!--msthemelist--></td></tr>
|
||
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="_themes/radial/aradbul1.gif" width="15" height="15" hspace="13" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="arial, Arial, Helvetica">The <a href="errata.htm"> Errata</a> has links to download updated
|
||
components.<!--mstheme--></font><!--msthemelist--></td></tr>
|
||
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="_themes/radial/aradbul1.gif" width="15" height="15" hspace="13" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="arial, Arial, Helvetica">The <a href="FAQ.htm">FAQ</a> has solutions to common problems.<!--mstheme--></font><!--msthemelist--></td></tr>
|
||
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="_themes/radial/aradbul1.gif" width="15" height="15" hspace="13" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="arial, Arial, Helvetica">The Mailing List Archives are a useful source of problem solving
|
||
information.<!--mstheme--></font><!--msthemelist--></td></tr>
|
||
<!--msthemelist--></table><!--mstheme--><font face="arial, Arial, Helvetica">
|
||
<blockquote>
|
||
<p>The archives from the mailing List are at <a href="http://www.shorewall.net/pipermail/shorewall-users">http://www.shorewall.net/pipermail/shorewall-users</a>.</p>
|
||
|
||
<h3><!--mstheme--><font face="times new roman, Times New Roman, Times" color="#666666">Search the Mailing List Archives at Shorewall.net<!--mstheme--></font></h3>
|
||
|
||
<form method="POST" action="http://www.shorewall.net/cgi-bin/htsearch">
|
||
<p>
|
||
<font size="-1">
|
||
Match: <select name="method">
|
||
<option value="and">All
|
||
<option value="or">Any
|
||
<option value="boolean">Boolean
|
||
</select>
|
||
Format: <select name="format">
|
||
<option value="builtin-long">Long
|
||
<option value="builtin-short">Short
|
||
</select>
|
||
Sort by: <select name="sort">
|
||
<option value="score">Score
|
||
<option value="time">Time
|
||
<option value="title">Title
|
||
<option value="revscore">Reverse Score
|
||
<option value="revtime">Reverse Time
|
||
<option value="revtitle">Reverse Title
|
||
</select>
|
||
</font>
|
||
<input type="hidden" name="config" value="htdig">
|
||
<input type="hidden" name="restrict" value="[http://www.shorewall.net/pipermail/.*]">
|
||
<input type="hidden" name="exclude" value="">
|
||
<br>
|
||
Search:
|
||
<input type="text" size="30" name="words" value="">
|
||
<input type="submit" value="Search"> </p>
|
||
</form>
|
||
|
||
</blockquote>
|
||
|
||
<h3 align="Left"><!--mstheme--><font face="times new roman, Times New Roman, Times" color="#666666">Problem Reporting Guidelines<!--mstheme--></font></h3>
|
||
|
||
<!--mstheme--></font><!--msthemelist--><table border="0" cellpadding="0" cellspacing="0" width="100%">
|
||
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="_themes/radial/aradbul1.gif" width="15" height="15" hspace="13" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="arial, Arial, Helvetica">When reporting a problem, give as much information as you can. Reports
|
||
that say "I tried XYZ and it didn't work" are not at all helpful.<!--mstheme--></font><!--msthemelist--></td></tr>
|
||
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="_themes/radial/aradbul1.gif" width="15" height="15" hspace="13" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="arial, Arial, Helvetica">Please don't describe your environment and then ask us to send you
|
||
custom configuration files. We're here to answer your questions but we
|
||
can't do your job for you.<!--mstheme--></font><!--msthemelist--></td></tr>
|
||
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="_themes/radial/aradbul1.gif" width="15" height="15" hspace="13" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="arial, Arial, Helvetica">Do you see any "Shorewall" messages in /var/log/messages when you exercise
|
||
the function that is giving you problems?<!--mstheme--></font><!--msthemelist--></td></tr>
|
||
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="_themes/radial/aradbul1.gif" width="15" height="15" hspace="13" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="arial, Arial, Helvetica">Have you looked at the packet flow with a tool like tcpdump to try to
|
||
understand what is going on?<!--mstheme--></font><!--msthemelist--></td></tr>
|
||
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="_themes/radial/aradbul1.gif" width="15" height="15" hspace="13" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="arial, Arial, Helvetica">Have you tried using the diagnostic capabilities of the application that
|
||
isn't working? For example, if "ssh" isn't able to connect, using the
|
||
"-v" option gives you a lot of valuable diagnostic information.<!--mstheme--></font><!--msthemelist--></td></tr>
|
||
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="_themes/radial/aradbul1.gif" width="15" height="15" hspace="13" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="arial, Arial, Helvetica">Please include any of the Shorewall configuration files (especially the
|
||
/etc/shorewall/hosts file if you have modified that file) that you think are
|
||
relevant. If an error occurs when you try to "shorewall start", include a
|
||
trace (See the <a href="troubleshoot.htm">Troubleshooting</a> section for
|
||
instructions).<!--mstheme--></font><!--msthemelist--></td></tr>
|
||
<!--msthemelist--><tr><td valign="baseline" width="42"><img src="_themes/radial/aradbul1.gif" width="15" height="15" hspace="13" alt="bullet"></td><td valign="top" width="100%"><!--mstheme--><font face="arial, Arial, Helvetica">The list server limits posts to 120kb so don't post GIFs of your
|
||
network layout, etc to the Mailing List -- your post will be rejected.<!--mstheme--></font><!--msthemelist--></td></tr>
|
||
<!--msthemelist--></table><!--mstheme--><font face="arial, Arial, Helvetica">
|
||
<h3><!--mstheme--><font face="times new roman, Times New Roman, Times" color="#666666">Where to Send your Problem
|
||
Report or to Ask for Help<!--mstheme--></font></h3>
|
||
<p>Please post your question or problem to the
|
||
<a href="mailto:shorewall-users@shorewall.net">Shorewall users mailing list</a>;
|
||
there are lots of folks there who are willing to help you. Your question/problem
|
||
description and their responses will be placed in the mailing list archives to
|
||
help people who have a similar question or problem in the future.</p>
|
||
<blockquote>
|
||
<h3><!--mstheme--><font face="times new roman, Times New Roman, Times" color="#666666"><span style="font-weight: 400"><i>"It irks me when people believe that free software
|
||
comes at no cost. The cost is incredibly high."</i> - <font size="2">
|
||
Weitse Venema</font></span><!--mstheme--></font></h3>
|
||
</blockquote>
|
||
<p>I do not answer questions or work on problems sent to me personally but I try
|
||
to respond promptly to mailing list posts. <a href="mailto:teastep@shorewall.net">-Tom</a></p>
|
||
<p>To Subscribe to the mailing list go to <a href="http://www.shorewall.net/mailman/listinfo/shorewall-users">http://www.shorewall.net/mailman/listinfo/shorewall-users</a>
|
||
.</p>
|
||
|
||
<p align="left"><font size="2">Last Updated 8/5/2002 - Tom
|
||
Eastep</font></p>
|
||
|
||
<p align="left"><font face="Trebuchet MS"><a href="copyright.htm">
|
||
<font size="2">Copyright</font> <20> <font size="2">2001, 2002 Thomas M. Eastep.</font></a></font></p>
|
||
|
||
<!--mstheme--></font></body>
|
||
|
||
</html> |