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2002-11-09 19:10:22 +01:00
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<meta name="ProgId" content="FrontPage.Editor.Document">
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<title>Support</title>
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<meta name="Microsoft Theme" content="none">
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<body>
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<table border="0" cellpadding="0" cellspacing="0"
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style="border-collapse: collapse;" width="100%" id="AutoNumber1"
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<tbody>
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<td width="100%">
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<h1 align="center"><font color="#ffffff">Shorewall Support</font></h1>
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</td>
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</tr>
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</tbody>
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</table>
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<h3 align="left"> <span style="font-weight: 400;"><i> "<font size="3">It
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is easier to post a problem than to use your own brain" </font>-- </i> <font
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size="2">Wietse Venema (creator of <a href="http://www.postfix.org">Postfix</a>)</font></span></h3>
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<p align="left"> <i>"Any sane computer will tell you how it works -- you
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just have to ask it the right questions" </i>-- <font size="2">Tom Eastep</font></p>
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<blockquote> </blockquote>
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<p><span style="font-weight: 400;"><i>"It irks me when people believe that
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free software comes at no cost. The cost is incredibly high."</i>
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- <font size="2"> Wietse Venema</font></span></p>
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<h3 align="left">Before Reporting a Problem</h3>
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<p>There are a number of sources for problem solution information.</p>
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<ul>
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<li>The <a href="FAQ.htm">FAQ</a> has solutions to common problems.</li>
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<li>The <a href="troubleshoot.htm">Troubleshooting</a> Information
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contains a number of tips to help you solve common problems.</li>
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<li>The <a href="errata.htm"> Errata</a> has links to download updated
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components.</li>
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<li>The Mailing List Archives search facility can locate posts about
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similar problems:</li>
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</ul>
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<h4>Mailing List Archive Search</h4>
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<form method="post" action="http://www.shorewall.net/cgi-bin/htsearch">
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<p> <font size="-1"> Match:
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<select name="method">
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<option value="and">All </option>
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<option value="or">Any </option>
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<option value="boolean">Boolean </option>
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</select>
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Format:
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<select name="format">
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<option value="builtin-long">Long </option>
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<option value="builtin-short">Short </option>
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</select>
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Sort by:
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<select name="sort">
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<option value="score">Score </option>
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<option value="time">Time </option>
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<option value="title">Title </option>
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<option value="revscore">Reverse Score </option>
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<option value="revtime">Reverse Time </option>
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<option value="revtitle">Reverse Title </option>
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</select>
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</font> <input type="hidden" name="config" value="htdig"> <input
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type="hidden" name="restrict"
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value="[http://www.shorewall.net/pipermail/.*]"> <input type="hidden"
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name="exclude" value=""> <br>
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Search: <input type="text" size="30" name="words" value=""> <input
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type="submit" value="Search"> </p>
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</form>
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<h3 align="left">Problem Reporting Guidelines</h3>
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<ul>
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<li>When reporting a problem, give as much information as you can.
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Reports that say "I tried XYZ and it didn't work" are not at all helpful.</li>
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<li>Please don't describe your environment and then ask us to send
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you custom configuration files. We're here to answer your questions
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but we can't do your job for you.</li>
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<li>Do you see any "Shorewall" messages in /var/log/messages when
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you exercise the function that is giving you problems?</li>
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<li>Have you looked at the packet flow with a tool like tcpdump
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to try to understand what is going on?</li>
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<li>Have you tried using the diagnostic capabilities of the application
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that isn't working? For example, if "ssh" isn't able to connect, using
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the "-v" option gives you a lot of valuable diagnostic information.</li>
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<li>Please include any of the Shorewall configuration files (especially
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the /etc/shorewall/hosts file if you have modified that file) that you
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think are relevant. If an error occurs when you try to "shorewall start",
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include a trace (See the <a href="troubleshoot.htm">Troubleshooting</a>
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section for instructions).</li>
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<li>The list server limits posts to 120kb so don't post GIFs of your
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network layout, etc to the Mailing List -- your post will be rejected.</li>
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</ul>
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<h3>Where to Send your Problem Report or to Ask for Help</h3>
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<b></b>
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<h4>If you run Shorewall under Bering -- <span style="font-weight: 400;">please
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post your question or problem to the <a
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href="mailto:leaf-user@lists.sourceforge.net">LEAF Users mailing list</a>.</span></h4>
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<p>Otherwise, please post your question or problem to the <a
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href="mailto:shorewall-users@shorewall.net">Shorewall users mailing list</a>;
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there are lots of folks there who are willing to help you. Your question/problem
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description and their responses will be placed in the mailing list archives
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to help people who have a similar question or problem in the future.</p>
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<p>I don't look at problems sent to me directly but I try to spend some amount
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of time each day responding to problems posted on the mailing list.</p>
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<p align="center"><a href="mailto:teastep@shorewall.net">-Tom</a></p>
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<p>To Subscribe to the mailing list go to <a
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href="http://www.shorewall.net/mailman/listinfo/shorewall-users">http://www.shorewall.net/mailman/listinfo/shorewall-users</a>
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.</p>
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<p align="left"><font size="2">Last Updated 10/13/2002 - Tom Eastep</font></p>
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<p align="left"><font face="Trebuchet MS"><a href="copyright.htm"> <font
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size="2">Copyright</font> <20> <font size="2">2001, 2002 Thomas M. Eastep.</font></a></font></p>
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<br>
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<br>
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<br>
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<br>
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<br>
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</body>
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</html>
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