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some correctiosn ot the support guide, I doubt this will

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help, but let's see..


git-svn-id: https://shorewall.svn.sourceforge.net/svnroot/shorewall/trunk@3761 fbd18981-670d-0410-9b5c-8dc0c1a9a2bb
This commit is contained in:
judas_iscariote 2006-03-30 19:54:29 +00:00
parent 4d750aa835
commit d4cd2e60bd
1 changed files with 27 additions and 28 deletions
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55
docs/support.xml
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@ -94,6 +94,23 @@
<graphic align="center" fileref="images/Troubleshoot.png" />
<orderedlist>
<important>
<para><emphasis role="bold">Please don't use distribution specific
programs like "service" or init scripts to start/restart Shorewall
while trying to solve a problem</emphasis>, just follow carefully the
instructions below.</para>
</important>
<important>
<para>As a general matter, <emphasis role="bold">please do not edit
the diagnostic information</emphasis> in an attempt to conceal your IP
address, netmask, nameserver addresses, domain name, etc. These
<emphasis role="bold">aren't secrets</emphasis>, and concealing them
often misleads us (and 80% of the time, a cracker could derive them
anyway from information contained in the SMTP headers of your
post).</para>
</important>
<listitem>
<para>If your problem is that an <emphasis
role="bold">error</emphasis> occurs when you try to
@ -134,20 +151,20 @@ gateway:~#</programlisting>
similar to this:</para>
<blockquote>
<programlisting>Shorewall-2.5.4 Status at gateway - Tue Aug 30 14:07:29 PDT 2005
<programlisting>Shorewall-3.0.6 Status at gateway - Thu Mar 30 14:07:29 PDT 2006
Shorewall is running
State:Started (Tue Aug 30 07:18:07 PDT 2005)</programlisting>
State:Started (Thu Mar 30 14:07:29 PDT 2006)</programlisting>
</blockquote>
<para>If Shorewall has not started properly, you will see output
similar to this:</para>
<blockquote>
<programlisting>Shorewall-2.5.4 Status at gateway - Tue Aug 30 14:08:11 PDT 2005
<programlisting>Shorewall-3.0.6 Status at gateway - Thu Mar 30 14:08:11 PDT 2006
Shorewall is stopped
State:Stopped (Tue Aug 30 14:08:11 PDT 2005)</programlisting>
State:Stopped (Thu Mar 30 14:08:11 PDT 2006)</programlisting>
</blockquote>
<para>The "State:" refers to the <ulink
@ -190,15 +207,6 @@ State:Stopped (Tue Aug 30 14:08:11 PDT 2005)</programlisting>
(IP address) and what host (IP address) you are trying to connect
to.</para>
</listitem>
<listitem>
<para><emphasis role="bold">Please do not edit the diagnostic
information</emphasis> in an attempt to conceal your IP address,
netmask, nameserver addresses, domain name, etc. These <emphasis
role="bold">aren't secrets</emphasis>, and concealing them often
misleads us and may prevent your problem from being looked at all
together.</para>
</listitem>
</orderedlist>
</listitem>
@ -245,11 +253,12 @@ State:Stopped (Tue Aug 30 14:08:11 PDT 2005)</programlisting>
<listitem>
<para>Please keep in mind that you're asking for <emphasis
role="bold">free</emphasis> technical support. Any help we offer is an
act of generosity, not an obligation. Try to make it easy for us to
help you. Follow good, courteous practices in writing and formatting
your e-mail. Provide details that we need if you expect good answers.
Exact quoting of error messages, log entries, command output, and
other output is better than a paraphrase or summary.</para>
act of generosity, not an obligation. <emphasis role="bold">Try to
make it easy for us to help you</emphasis>. Follow good, courteous
practices in writing and formatting your e-mail. Provide details that
we need if you expect good answers. Exact quoting of error messages,
log entries, command output, and other output is better than a
paraphrase or summary.</para>
</listitem>
<listitem>
@ -275,16 +284,6 @@ State:Stopped (Tue Aug 30 14:08:11 PDT 2005)</programlisting>
useful.</para>
</listitem>
<listitem>
<para>As a general matter, <emphasis role="bold">please do not edit
the diagnostic information</emphasis> in an attempt to conceal your IP
address, netmask, nameserver addresses, domain name, etc. These
<emphasis role="bold">aren't secrets</emphasis>, and concealing them
often misleads us (and 80% of the time, a hacker could derive them
anyway from information contained in the SMTP headers of your
post).</para>
</listitem>
<listitem>
<para>Do you see any <quote>Shorewall</quote> messages
(<quote><command>/sbin/shorewall show log</command></quote>) when you