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some correctiosn ot the support guide, I doubt this will
help, but let's see.. git-svn-id: https://shorewall.svn.sourceforge.net/svnroot/shorewall/trunk@3761 fbd18981-670d-0410-9b5c-8dc0c1a9a2bb
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@ -94,6 +94,23 @@
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<graphic align="center" fileref="images/Troubleshoot.png" />
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<orderedlist>
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<important>
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<para><emphasis role="bold">Please don't use distribution specific
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programs like "service" or init scripts to start/restart Shorewall
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while trying to solve a problem</emphasis>, just follow carefully the
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instructions below.</para>
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</important>
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<important>
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<para>As a general matter, <emphasis role="bold">please do not edit
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the diagnostic information</emphasis> in an attempt to conceal your IP
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address, netmask, nameserver addresses, domain name, etc. These
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<emphasis role="bold">aren't secrets</emphasis>, and concealing them
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often misleads us (and 80% of the time, a cracker could derive them
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anyway from information contained in the SMTP headers of your
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post).</para>
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</important>
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<listitem>
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<para>If your problem is that an <emphasis
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role="bold">error</emphasis> occurs when you try to
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@ -134,20 +151,20 @@ gateway:~#</programlisting>
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similar to this:</para>
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<blockquote>
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<programlisting>Shorewall-2.5.4 Status at gateway - Tue Aug 30 14:07:29 PDT 2005
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<programlisting>Shorewall-3.0.6 Status at gateway - Thu Mar 30 14:07:29 PDT 2006
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Shorewall is running
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State:Started (Tue Aug 30 07:18:07 PDT 2005)</programlisting>
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State:Started (Thu Mar 30 14:07:29 PDT 2006)</programlisting>
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</blockquote>
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<para>If Shorewall has not started properly, you will see output
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similar to this:</para>
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<blockquote>
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<programlisting>Shorewall-2.5.4 Status at gateway - Tue Aug 30 14:08:11 PDT 2005
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<programlisting>Shorewall-3.0.6 Status at gateway - Thu Mar 30 14:08:11 PDT 2006
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Shorewall is stopped
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State:Stopped (Tue Aug 30 14:08:11 PDT 2005)</programlisting>
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State:Stopped (Thu Mar 30 14:08:11 PDT 2006)</programlisting>
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</blockquote>
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<para>The "State:" refers to the <ulink
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@ -190,15 +207,6 @@ State:Stopped (Tue Aug 30 14:08:11 PDT 2005)</programlisting>
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(IP address) and what host (IP address) you are trying to connect
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to.</para>
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</listitem>
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<listitem>
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<para><emphasis role="bold">Please do not edit the diagnostic
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information</emphasis> in an attempt to conceal your IP address,
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netmask, nameserver addresses, domain name, etc. These <emphasis
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role="bold">aren't secrets</emphasis>, and concealing them often
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misleads us and may prevent your problem from being looked at all
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together.</para>
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</listitem>
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</orderedlist>
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</listitem>
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@ -245,11 +253,12 @@ State:Stopped (Tue Aug 30 14:08:11 PDT 2005)</programlisting>
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<listitem>
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<para>Please keep in mind that you're asking for <emphasis
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role="bold">free</emphasis> technical support. Any help we offer is an
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act of generosity, not an obligation. Try to make it easy for us to
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help you. Follow good, courteous practices in writing and formatting
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your e-mail. Provide details that we need if you expect good answers.
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Exact quoting of error messages, log entries, command output, and
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other output is better than a paraphrase or summary.</para>
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act of generosity, not an obligation. <emphasis role="bold">Try to
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make it easy for us to help you</emphasis>. Follow good, courteous
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practices in writing and formatting your e-mail. Provide details that
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we need if you expect good answers. Exact quoting of error messages,
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log entries, command output, and other output is better than a
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paraphrase or summary.</para>
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</listitem>
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<listitem>
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@ -275,16 +284,6 @@ State:Stopped (Tue Aug 30 14:08:11 PDT 2005)</programlisting>
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useful.</para>
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</listitem>
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<listitem>
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<para>As a general matter, <emphasis role="bold">please do not edit
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the diagnostic information</emphasis> in an attempt to conceal your IP
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address, netmask, nameserver addresses, domain name, etc. These
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<emphasis role="bold">aren't secrets</emphasis>, and concealing them
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often misleads us (and 80% of the time, a hacker could derive them
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anyway from information contained in the SMTP headers of your
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post).</para>
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</listitem>
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<listitem>
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<para>Do you see any <quote>Shorewall</quote> messages
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(<quote><command>/sbin/shorewall show log</command></quote>) when you
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