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23463c902e
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108 Commits

Author SHA1 Message Date
Alex Garel
23463c902e Using safe_template_context to build templated email context forms.py 
Without this send_templated_mail does not work (Exception on
context['queue'].get('locale', 'en')
 2011-11-08 17:31:05 +01:00
Ross Poulton
6e33408a7d Merge branch 'master' of github.com:rossp/django-helpdesk 2011-11-08 18:01:00 +11:00
Ross Poulton
dd61932294 Allow users to define the display order of custom fields. Closes GH-75. 
Thanks to Andreas K for the suggestion!
 2011-11-08 17:59:34 +11:00
Ross Poulton
78f515d594 Add Italian translation, thanks to Stefano Brentegani. 2011-11-06 00:05:58 +00:00
Ross Poulton
acbcfebef5 Update urlconf to recognise KB category slugs that include numbers. Closes #68. 2011-11-05 01:23:35 +00:00
Ross Poulton
2aaaf57504 Pull in changes from bclermont to fix content-type handling on queues when processing incoming e-mail. Closes GH-70. 2011-11-05 00:56:53 +00:00
Ross Poulton
d44fba380d Update all translations. Closes #71. 2011-11-05 00:47:29 +00:00
maccesch
85bf169025 fixed the "take" link when viewing a ticket to create a proper follow up 2011-09-05 20:40:53 +02:00
maccesch
70a2cd9271 fixed email sending when no locale is specified in queue 2011-09-05 19:16:22 +02:00
maccesch
c4fa11719f fixed get_email management command 2011-09-05 18:42:41 +02:00
maccesch
652f847c3b fixed email locale detection 2011-09-01 17:23:31 +02:00
maccesch
c8be4b03e2 added german email templates 2011-09-01 17:16:55 +02:00
maccesch
4c47c34b37 translation fixes 2011-09-01 13:29:02 +02:00
maccesch
dcec449939 small fixes and translation 2011-09-01 13:01:03 +02:00
Ross Poulton
3c567bf6fb Merge branch 'master' of github.com:rossp/django-helpdesk 2011-07-01 18:15:19 +10:00
Ross Poulton
5a64c1bbad Fix UnicodeEncodeException errors when submitting tickets with non-ASCII characters. Thanks to gjedeer for the patch! 2011-07-01 18:13:01 +10:00
Ross Poulton
3b43cec5cf Merge pull request #64 from joshuajonah/master 
Added flexibility to disable the knowledgebase by using settings.HELPDESK_KB_ENABLED = False.
 2011-06-15 01:20:26 -07:00
Ross Poulton
01405d489a Update translations to latest data from Transifex. 2011-06-15 07:52:51 +00:00
Joshua Jonah
b546b0b879 Added attribution to public_base.html. 
Added missing i18n tag to attribution.html.
 2011-06-10 08:22:40 -04:00
Joshua Jonah
7daf3a7552 Consolidated attribution in footer to a single file for easier override without having to subclass more than one template. 2011-06-09 11:41:32 -04:00
Joshua Jonah
e73f45e4f6 Added ability to turn of KB (my business doesn't need it) 2011-06-09 11:24:33 -04:00
Ross Poulton
9cad876f71 Update translations 2011-05-17 20:16:00 +10:00
Ross Poulton
cc4ea9a4f8 Add filtering by Date range. Allow users to filter stats screens by saved queries (closes GH-58) 2011-05-13 08:02:59 +10:00
Ross Poulton
04ad20d42f Remove SVN lookup at bottom of staff pages - not required now we're on Git. 2011-05-12 09:08:32 +10:00
Ross Poulton
afea90b2d2 Bugfix - typo in views/staff.py 2011-05-12 09:01:35 +10:00
Ross Poulton
0afbf85b3f Update translations 2011-05-11 20:09:04 +10:00
Ross Poulton
ac95f9d893 Overhaul reporting: remove custom SQL commands for compatibility reasons. Code is MUCh simpler now. Also allows user to specify a saved search query via GET paramater - need to add links to this, as it lets them filter charts - very useful\! 2011-05-11 20:07:46 +10:00
Ross Poulton
eea960f9b9 Update spanish translation 2011-05-10 19:27:34 +10:00
Ross Poulton
8b6fbd8965 Add ticket dependency so you can't resolve a ticket until it's dependents are resolved. Addresses GH-43 2011-05-10 19:27:11 +10:00
Ross Poulton
40dead831e Update spanish translation from Transifex 2011-05-10 08:01:48 +10:00
Ross Poulton
2a7b76661e URL custom fields are now hyperlinked when viewing tickets. 2011-05-10 07:55:06 +10:00
Ross Poulton
f4864ef34d Show custom fields when editing tickets. Closes GH-24. 2011-05-10 07:54:44 +10:00
Ross Poulton
3143347543 Change MEDIA_URL to STATIC_URL in report output. 2011-05-06 17:04:39 +10:00
Ross Poulton
c3a4c4c8ba Add capability for users to delete their saved queries. 2011-05-06 16:55:52 +10:00
Ross Poulton
0f45891404 Add Spanish (Mexican) and French translations, thanks to @albertogaona and @kolin22. Updated Spanish (Castilian), also thanks to Alberto. 2011-05-02 23:12:40 +00:00
Ross Poulton
9175203fb1 Migrate charts to jqPlot. Needs a bit of clean-up, especially separating out date & non-date reports. 2011-05-02 22:32:51 +00:00
Ross Poulton
b42026ec33 Allow selection of all items on custom "list" fields. Fixes GH-23. 2011-05-02 22:32:15 +00:00
Ross Poulton
c9e68a05a7 When a logged-in user hits the public ticket view, redirect them to the staff view. 2011-05-02 22:31:30 +00:00
Ross Poulton
f3bd5da906 Push navigation into a single place, so that the navigation experience is consistent regardless of which views (public vs staff) the user lands on. Closes GH-52, thanks to kotowicz. 2011-04-28 21:00:11 +10:00
Ross Poulton
592ec09916 If a ticket hasn't been resolved, ensure that public users can still resolve it. Fixes GH-51, thanks to kotowicz. 2011-04-28 20:23:16 +10:00
Ross Poulton
b4ffb91b9c Ensure queue locale is included in safe_template_context as reported by vvarp. This should close GH-56 without further issues - please reopen if required.. 2011-04-28 20:19:42 +10:00
Ross Poulton
f8684e7b3f Merged pull request #53 from issackelly/master. 
Django 1.3 staticfiles
 2011-04-28 03:10:23 -07:00
Ross Poulton
ebc4b7d24c Add proper database migrations support using South. Updated documentation to match. Closes GH-50. 2011-04-27 19:57:03 +10:00
Ross Poulton
090685b6d9 Clean up comments in create_usersettings, and fix copyright in escalate_tickets. 2011-04-19 23:02:33 +00:00
Ross Poulton
b108e5147c Merge branch 'bclermont-master' 2011-04-19 22:59:49 +00:00
Ross Poulton
5278634a76 Fixes GH-54: Stats crash without open tickets. This should have already been caught, so this patch fixes it and adds another sanity check at report runtime. 2011-04-19 21:36:20 +00:00
Ross Poulton
701d742840 Update Spanish & Polish translations, thanks to Transifex users erik_river (es) and mpasternak (pl) 2011-04-18 08:39:16 +00:00
Bruno Clermont
590b5a20d9 add command to create UserSettings for user who do not have one yet 2011-04-15 17:38:12 -04:00
Issac Kelly
021a48c843 Fix the fixture, and update for django 1.3, add dist and egg-info to gitignore 2011-03-25 18:03:18 -04:00
Ross Poulton
eca88be838 Add support for multi-locale email templates. Also added Russian templates (closes GH-1). REQUIRES SCHEMA CHANGE: SEE FILE UPGRADE. 2011-03-11 22:30:59 +00:00