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250 Commits

Author SHA1 Message Date
satyans24
30a577e18b Update helpdesk/views/staff.py 2012-07-23 12:38:26 +05:30
satyans24
c02c2a80d7 fix the search for the cases where user search with email address like : no-reply@tigers-connect.com 2012-07-23 11:59:58 +05:30
Ross Poulton
5640e8490c Updated SQLite check due to changed Django DB definitions. Fixes #143. 2012-06-11 13:40:54 +10:00
Bruno Clermont
7d01203e35 use more flexible way to get the id of the <div> 
this let use of more complex widget than a simple <input> in <div> child
 2012-06-06 12:54:52 +03:00
Tomas Neme
e7ec916c79 Merge branch 'conditional-tags' 2012-05-14 13:24:54 -03:00
Tomas Neme
21a21c5097 fix conflicts with master 2012-05-14 13:24:36 -03:00
Tomas Neme
0372256fcf Merge branch 'master' of github.com:Lacrymology/django-helpdesk 2012-05-14 13:21:05 -03:00
Tomas Neme
22036d0a38 merge branch master 2012-05-14 13:19:22 -03:00
Tomas Neme
f4dc848ae9 adding conditional migration 2012-05-14 13:15:57 -03:00
Tomas Neme
75e7d209e5 fixing frozen model in migration 0005 to add field added in 0004 2012-05-14 13:07:36 -03:00
Tomas Neme
812772eab8 adding missing migration 2012-05-11 17:07:14 -03:00
Stefano Brentegani
a520e380f0 fix ticket list (sorting and status querystring) 2012-05-11 17:15:46 +02:00
Ross Poulton
9f0e07f5e6 Add Django 1.4 support - remove old feeds import (no longer required) and add Timezone support. Fixes #135. 2012-05-11 17:02:55 +10:00
Ross Poulton
1a8fa1e885 Merge pull request #136 from brente/i18n 
Italian email templates revision
 2012-05-09 16:59:56 -07:00
Stefano Brentegani
8522bdd0d1 Italian email templates revision 2012-05-09 14:29:18 +02:00
unknown
1363ba3ce1 fix ticket update with no due date set 2012-05-08 14:36:13 +02:00
Ross Poulton
e8ee39ddaa Merge pull request #132 from ochagnon/master 
other html fixes
 2012-05-01 16:34:14 -07:00
Oriane Chagnon
2436cbeca2 close ul BEFORE closing div 2012-04-30 19:31:13 -03:00
Oriane Chagnon
b42e619b7f close ul BEFORE closing div 2012-04-30 19:28:19 -03:00
Oriane Chagnon
88d6b61a2e remove closing </label> tag for unopened <label>. 2012-04-30 18:34:09 -03:00
Oriane Chagnon
77c6008b9a remove closing </dt> tags for unopened <dt>. and close <dl> 2012-04-30 18:08:42 -03:00
Oriane Chagnon
bbdb8f1734 Remove closing </label> tag that do not match any opening <label> 2012-04-30 17:11:25 -03:00
Ross Poulton
951539db91 Re-run makemssages && compilemssages 2012-04-25 18:27:04 +10:00
Ross Poulton
a45f4510ed Merge pull request #127 from brente/fix-migrations 
fix frozen models in migrations 0004+0005
 2012-04-25 00:56:52 -07:00
Ross Poulton
89b8267d84 Fix RSS feeds for post-Django 1.2. Closes #129. 2012-04-25 17:55:38 +10:00
Stefano Brentegani
a19f5d16bb fix frozen models in migrations 0004+0005 2012-04-20 00:35:28 +02:00
Ross Poulton
4fb9ab0617 Fixes #122 - avoid exception when taking ticket. 2012-04-11 17:48:39 +10:00
Tomas Neme
e138fa108f Merge branch 'master' into add-migration 2012-04-02 16:03:47 -03:00
Tomas Neme
28c007ea23 creating missing migration 2012-04-02 16:03:15 -03:00
Ross Poulton
321a9aef2d Add setting HELPDESK_SHOW_KB_ON_HOMEPAGE to show KnowledgeBase 
categories on the homepage.
Bumped version number.
 2012-03-02 09:28:54 +11:00
Evan Borgstrom
1f00eef6d0 [GH-93] re-applying changes... 2012-01-24 23:19:07 -05:00
Ross Poulton
230f94f6aa Merge pull request #108 from kratorius/fix-query-filtering 
Sanity checks against input for ticket search
 2012-01-23 15:16:56 -08:00
Ross Poulton
7e72f3d8ea Merge pull request #106 from yekibud/master 
adding global queue email settings for get_mail and HELPDESK_KB_ENABLED_STAFF; added ticket due date
 2012-01-23 15:15:44 -08:00
Ross Poulton
17e6122fca Merge pull request #104 from kratorius/csrf-api-fix 
Exclude API calls from CSRF middleware.
 2012-01-23 15:00:05 -08:00
Ross Poulton
62e9866254 Merge pull request #103 from kratorius/save-fix 
Pass generic parameters to inherited model save()
 2012-01-23 14:59:41 -08:00
Ross Poulton
a0a1875686 Merge branch 'master' of github.com:rossp/django-helpdesk 2012-01-23 22:51:38 +00:00
Ross Poulton
b63c480037 Merge alexgarel/django-helpdesk revision e4b4dd5 - Add CSS for printing 
of tickets.
Closes GH-91.
 2012-01-23 22:49:55 +00:00
Ross Poulton
6a18689faa Merge pull request #101 from kratorius/closed-resolution-bugfix 
Save resolution when closing the ticket
 2012-01-23 14:44:45 -08:00
yekibud
3e8d6edfc7 commented out some unimplemented test code 2012-01-20 16:47:41 -08:00
tschmidt
1a4c6520a6 added due_date migration and added to edit ticket form 2012-01-20 15:03:07 -08:00
tschmidt
01b0adc733 adding due_date form and model field 2012-01-20 12:48:38 -08:00
Ivan Giuliani
5eb8b6eeb7 Silly mistake: reversed condition in 'if' check 2012-01-18 23:36:58 +01:00
tschmidt
0f38b688a1 fixed other instances of custom field list without blank default 2012-01-18 11:38:56 -08:00
tschmidt
9aa32cc4f6 fixed custom field list without blank default 2012-01-18 11:20:22 -08:00
Ivan Giuliani
b6472507e4 apply_query shouldn't modify the parameters dictionary 
Changing parameters in apply_query might yield an invalid state in later
code that assumes the query was not changed.
This patch avoids parameters modification and should fix the issue
reported in #109
 2012-01-18 14:39:36 +01:00
tschmidt
949179ec2e adding HELPDESK_STAFF_ONLY_TICKET_OWNERS and HELPDESK_STAFF_ONLY_TICKET_CC settings 2012-01-17 13:40:44 -08:00
Ivan Giuliani
119b951086 Sanity checks against input for ticket search 
Currently input parameters within the ticket search view are not
validated, thus (manually) altering the parameters in the query string
issues a 500. This patch attempts to solve this problem, reverting to
the default query when the situation can't be recovered.
 2012-01-17 13:14:21 +01:00
tschmidt
eb74f807d8 added QUEUE_EMAIL_BOX_SSL 2012-01-16 17:36:24 -08:00
tschmidt
164a9f44bb added global queue default email settings 2012-01-16 17:01:47 -08:00
tschmidt
537d403d99 added HELPDESK_KB_ENABLED_STAFF 2012-01-16 16:42:16 -08:00
Ivan Giuliani
dc76854667 Exclude API calls from CSRF middleware. 
Starting from django 1.2, the CSRF middleware is enabled by
default. However, API calls require parameters passing by POST
requests but they cannot be served as they can't contain a CSRF
token.

This patch removes the CSRF middleware from API requests.
 2012-01-15 11:38:28 +01:00
Ivan Giuliani
599ff33665 Pass generic parameters to inherited model save() 2012-01-14 13:06:37 +01:00
Ivan Giuliani
23a7f399d1 Save resolution when closing the ticket 2012-01-12 18:21:25 +01:00
Ivan Giuliani
c3db5417d3 Added italian translation for database-stored email templates 2012-01-11 21:36:02 +01:00
Ivan Giuliani
3ec88e4658 Add italian in the list of available languages 2012-01-11 20:44:03 +01:00
Ivan Giuliani
efafe8fc2c Added italian translation for email templates 2012-01-11 19:46:48 +01:00
Ross Poulton
533fdc8c2a Merge branch 'kotowicz-master', manually merging conflicts in these files: 
helpdesk/lib.py
	helpdesk/templates/helpdesk/ticket_desc_table.html
	helpdesk/views/staff.py
 2012-01-11 09:18:05 +00:00
Andreas Kotowicz
2d882a393c fix email problem with multiple addresses. 2011-12-09 17:21:48 +01:00
Andreas Kotowicz
885c03c514 don't translate field errors - they should be in correct language by default. 2011-12-09 17:20:32 +01:00
Andreas Kotowicz
1d0ac58391 translate all fiels in /ticket/submit/ 2011-12-09 17:20:14 +01:00
Andreas Kotowicz
b79bb6ac10 fix /reports/usermonth/ & /reports/queuemonth/ errors 
- indexing was wrong
- wrong first month label was used.
 2011-12-08 16:49:17 +01:00
Andreas Kotowicz
50406665c9 jquery translate temporary work arounds: 
- google translate api v1 is deprecated, for v2 you need to pay.
- the google translate widget is still available for free.

I left the jquery translate code intact, because maybe we can get
jquery-translate to work with microsoft's translation service.
 2011-12-02 17:47:30 +01:00
Andreas Kotowicz
1e6fa7a92d add option to 'hide empty queues' in dashboard overview. 
code to show empty queue is from b7df9b9495
 2011-12-02 12:54:06 +01:00
Andreas Kotowicz
71d69278bc custom fields: add option which forces user to make an active choice. 
in forms.py we prepend a 0 entry to the list of choices.
 2011-12-01 20:48:37 +01:00
Andreas Kotowicz
87a5aa88b4 work on German and English translations. 2011-11-29 16:16:09 +01:00
Andreas Kotowicz
b18afe87bd preselect currently active language in 'public_change_language' 2011-11-29 15:15:24 +01:00
Andreas Kotowicz
f823b72db6 css fixes: 
- fix space problems between helpdesk lists and welcome text. in languages other then English,
  these two used to overlap.
- make search input field smaller, so that there is no ugly 'out-of-space' artifact, when
  'saved queries' exist and the buttons wrap into the 'helpdesk' h1.
 2011-11-29 15:07:44 +01:00
Andreas Kotowicz
505a171b61 working on dashboard: 
- clarify what the individual dashboard ticket lists mean.
- add 'tickets submitted by you' list.
- add possiblity for custom welcome message (HELPDESK_CUSTOM_WELCOME).
 2011-11-29 14:08:08 +01:00
demo
049b75182b removed forgotten pdb 2011-11-28 18:53:01 +01:00
demo
b74f6914b2 handle the case when recipients is not str but unicode 2011-11-28 18:13:07 +01:00
Andreas Kotowicz
90721b0746 create_ticket form modifications: make 'title', 'submitter_email' and 'body' fields wider. 2011-11-28 16:06:36 +01:00
Andreas Kotowicz
b73d7df064 add option 'HELPDESK_CREATE_TICKET_HIDE_ASSIGNED_TO' to hide the 'case owner' on create_view if necessary. 2011-11-28 15:17:54 +01:00
Andreas Kotowicz
c79ba8de01 uncomment previously commented code which takes care of unassiging a ticket. 2011-11-28 14:49:37 +01:00
Andreas Kotowicz
eaf78115d2 send user back to the same page before changing the display language. 2011-11-27 09:43:51 +01:00
Andreas Kotowicz
5a92dafbdc new option: 'HELPDESK_FOOTER_SHOW_CHANGE_LANGUAGE_LINK' 
If activated, a 'change language' link will be shown in the footer.
You need to add this line to your 'urlpatterns' variable in your
urls.py file:

(r'^i18n/', include('django.conf.urls.i18n'))
 2011-11-27 09:26:56 +01:00
Andreas Kotowicz
d27e4a0178 change search box padding, otherwise the bottom of the searchbox will not be aligned with the buttons on the left. 2011-11-24 15:25:48 +01:00
Andreas Kotowicz
ab67f1397a added toolips to 'Copies to' and 'Dependencies' links, explaining what these links are for. 
added a.tooltip class to css file.
 2011-11-24 14:26:15 +01:00
Andreas Kotowicz
1c3a7a8a7b add option 'HELPDESK_SHOW_CHANGE_PASSWORD' so that local users find a link to change their password. 
(needs django-registration https://bitbucket.org/ubernostrum/django-registration/).
 2011-11-24 13:30:45 +01:00
Andreas Kotowicz
d876c1be13 css fix for followup_mod being too wide. 2011-11-24 13:29:54 +01:00
Andreas Kotowicz
45620f96d0 new setting: HELPDESK_PREPEND_ORG_NAME 
customize helpdesk name on a few pages, i.e., your organization, so that users
know that they came to the right page.
 2011-11-23 20:12:27 +01:00
Andreas Kotowicz
1eb0760f32 redirect user to 'helpdesk_home' from /helpdesk/login/ page, if user is already authenticated. 2011-11-23 19:57:11 +01:00
Andreas Kotowicz
4b0b628724 hide "log in" button on '/helpdesk/login/' page. 
modify "log in" redirect if possbible, so that user lands on same ticket (instead of dashboard) after login.
 2011-11-23 19:56:36 +01:00
Andreas Kotowicz
f897d5bcb4 add option to override default look of followups - this is work in progress. 2011-11-21 20:04:05 +01:00
Andreas Kotowicz
2cee519d1c translate code changes: 
- change js code, so that 'click' and not 'change' will trigger the translation.
 - do not assume that English is the source language - the comments might be in a different language.
 2011-11-21 19:15:43 +01:00
Andreas Kotowicz
d5164e96c4 add possibility to translate ticket comments using jquery & google translate. 2011-11-21 17:39:13 +01:00
Andreas Kotowicz
cb34b1933a make django-helpdesk more customizable + bug fixes: 
- look at settings.py for all new options regarding customization.
- settings can be accessed inside the templates via the new
  templatetag 'load_helpdesk_settings'

- allow editing of personal followups, but only if followup does not
  contain any ticketchanges - otherwise this information is lost after
  the editing.
- add 'delete' link to attachments
- link to list of closed tickets in queue overview
- add 'closed & resolved' section to dashboard
- hide 'pre-set reply' box if no pre-set replies are found.
- use 'SelectDateWidget' for custom DateField

- fix how we update followups so that attachments don't get deleted
- fix bug where resolution emails contained the solution 'None'
- fix stats crashing bug
- fix locale bug
 2011-11-19 09:34:07 +01:00
Alex Garel
a6f7bd8a25 added css class on ticket actions in ticket_desc_table 2011-11-10 18:10:17 +01:00
Alex Garel
5000413bf0 fixes in french mail templates (passed all through tidy) 2011-11-10 17:36:58 +01:00
Alex Garel
7b594cfdc0 Added a warning if no message notification template found in database 2011-11-10 12:19:57 +01:00
Alex Garel
89cc11cb8e French translations for notifications and headers / footers 2011-11-10 12:18:16 +01:00
Alex Garel
ab84017dd5 more fixes on templated mail and safe context 2011-11-09 16:37:37 +01:00
Alex Garel
08efeb1fc9 fixing month index error in reports 
month has to span from 0 to 11 not 1 to 12
 2011-11-08 17:57:26 +01:00
Alex Garel
23463c902e Using safe_template_context to build templated email context forms.py 
Without this send_templated_mail does not work (Exception on
context['queue'].get('locale', 'en')
 2011-11-08 17:31:05 +01:00
Ross Poulton
6e33408a7d Merge branch 'master' of github.com:rossp/django-helpdesk 2011-11-08 18:01:00 +11:00
Ross Poulton
dd61932294 Allow users to define the display order of custom fields. Closes GH-75. 
Thanks to Andreas K for the suggestion!
 2011-11-08 17:59:34 +11:00
Ross Poulton
78f515d594 Add Italian translation, thanks to Stefano Brentegani. 2011-11-06 00:05:58 +00:00
Ross Poulton
acbcfebef5 Update urlconf to recognise KB category slugs that include numbers. Closes #68. 2011-11-05 01:23:35 +00:00
Ross Poulton
2aaaf57504 Pull in changes from bclermont to fix content-type handling on queues when processing incoming e-mail. Closes GH-70. 2011-11-05 00:56:53 +00:00
Ross Poulton
d44fba380d Update all translations. Closes #71. 2011-11-05 00:47:29 +00:00
maccesch
85bf169025 fixed the "take" link when viewing a ticket to create a proper follow up 2011-09-05 20:40:53 +02:00