holm/django-helpdesk
1
0
Fork 0
forked from extern/django-helpdesk
Code Issues Pull Requests Packages Projects Releases Wiki Activity
171 Commits 1 Branch 37 Tags 26 MiB
b68bd73d07
Commit Graph

171 Commits

This Branch
This Branch
All Branches
Author SHA1 Message Date
Ross Poulton
b68bd73d07 Fix IE hang when addint multiple files to a ticket. Fixes Google Code issue #133; Github issue #7. Thanks to Google Code user 'dswoods' for the patch. 2011-01-29 06:12:38 +00:00
Ross Poulton
bd89c1c7de i18n: add the "verbose_name" option to ForeignKey fields, enabling them to be translated. Fixes issue #156 on google Code, #12 on GitHub. Thanks to the Google Code contributor for the patch. 2011-01-29 06:10:12 +00:00
Ross Poulton
0d4ceb477a Add 'attachments' folder as expected from the documentation. 2011-01-29 06:06:21 +00:00
Ross Poulton
97886abc76 Add ability for FollowUp records to be edited by staff. Closes Google Code issue #131; Github issue #5. Thanks to Google user 'alecs.box' for the patch. 2011-01-29 06:02:03 +00:00
Ross Poulton
4cb84ed4fb Add Spanish translation. Fixes Google code issue #134 & github issue #4. Thanks to Google user 'rodpin'. 2011-01-29 05:56:21 +00:00
Ross Poulton
46d8e6284e Fix to prevent tickets being escalated too soon. Thanks to Walter Doekes for the patch. (Google Code #148; Github #8) 2011-01-29 05:52:24 +00:00
Ross Poulton
e49ba97b8c Add MANIFEST.in to cause templates & media to be included in package. 2011-01-29 05:43:50 +00:00
Ross Poulton
f6d522017c Add note re: using pip to download & install 2011-01-26 00:37:52 +00:00
Ross Poulton
cb367fc601 Simple shell script to build django-helpdesk and send to pypi. 2011-01-26 00:35:01 +00:00
Ross Poulton
ef01618177 Add setup.py to enable project to be installed with distutils et al 2011-01-26 00:04:19 +00:00
Ross Poulton
3801d86238 Add blurb re: renaming from Jutda Helpdesk 2011-01-25 23:10:30 +00:00
Ross Poulton
7654de9d28 Change references to Jutda Helpdesk to django-helpdesk as that should 
be the real name for this project IMHO.
 2011-01-25 23:08:41 +00:00
Ross Poulton
53327eb66a Moved all project files under a "helpdesk" directory. Should make it easier to use setup.py / pypi / whatever in the future. 2011-01-25 23:02:00 +00:00
Ross Poulton
af7c9cb797 Issue #146: Wrong jQuery filename in public templates. Thanks, bruno.braga. 2010-09-04 06:59:28 +00:00
Ross Poulton
514f37bcb8 Fix issue #145: syntax errors in translation commands in deletion templates. Thanks to william88 for the bug report. 2010-09-04 06:57:28 +00:00
Ross Poulton
305bd2769a Fix issue #135: Error when updating multiple tickets. 2010-09-04 06:47:55 +00:00
Ross Poulton
1db70b2804 CSRF updates for Django 1.1+. Thanks to 'litchfield4' for the patch. 2010-07-16 07:53:43 +00:00
Ross Poulton
8fb32a33bc Fixes Issue #142 - invalid pagination URLs. Thanks to Walter Doekes for 
the patch.
 2010-07-16 07:51:33 +00:00
Ross Poulton
f51eabeae8 Fixes issue #141 - infinite loop for IMAP after 
certain return codes.
Thanks to Walter Doekes for the patch.
 2010-07-16 07:50:08 +00:00
Ross Poulton
c892699744 Fix bug caused by issue #129 - ticket followup titles being set incorrectly. 
Thanks to Lukeman for the fix. Closes Issue #130.
 2010-01-31 02:13:44 +00:00
Ross Poulton
d77d962332 Issue #102 - couldn't delete TicketCC's. Thanks to Lukeman for the patch. 2010-01-26 00:01:22 +00:00
Ross Poulton
776f125542 Fix issue #129 - can not 'unassign' tickets. Thanks to 
lukeman for the patch.
 2010-01-25 23:59:16 +00:00
Ross Poulton
dfc2a2f768 Fix indentationerror caused by the fix for Issue #126. 2010-01-20 20:00:16 +00:00
Ross Poulton
f3d0bed5a6 Issue #128: If queue name has a dash in it, email imported failed. Thanks 
to enix.org for the patch.
 2010-01-20 07:59:47 +00:00
Ross Poulton
f990da3a56 Issue #127: Add German Translation. Thank you to openinformation.org for 
providing this translation.
Note that the Russian & English language files have also had minor updates 
by the 'makemessages' & 'compilemessages' commands.
 2010-01-20 07:49:27 +00:00
Ross Poulton
a02f398dca Issue #126 reported by Kestutis Gustaitis - reports didn't run with 
translation applied.
 2010-01-20 07:42:32 +00:00
Ross Poulton
2a67f37577 Issue #125: If you have no tickets, the reports throw a 500 server error. This 
patch removes the report links when there's no tickets in the system.

Thanks to Kestutis Gustaitis for the bug report.
 2009-12-23 11:47:50 +00:00
Ross Poulton
e15a2e3316 Issue #119 Update Russian translation with patch from Alex Yakovlev. 
English file was also out of date which has been updated by the
'makemessages' command.
 2009-12-16 09:28:19 +00:00
Ross Poulton
acc3f691b5 Issue #121: Formatting fix for e-mail subject. Thanks to Andreas Kotowicz for 
the report.
 2009-12-16 08:43:40 +00:00
Ross Poulton
2db9b0f432 Issue #123: Charts don't show when there's a large volume of data due to 
Google constraints.
 2009-12-16 08:33:22 +00:00
Ross Poulton
4d5713cd11 Fixes Issue #122 - infinite loop when most recent ticket was opened in 
December. Thanks to Chris Vigelius for the bug report.
 2009-12-16 08:30:50 +00:00
Ross Poulton
b535acbb8f Issue #113: When clicking a queue name on the dashboard, show only open 
tickets by default. Thanks to Andreas Kotowicz for the suggestion.
 2009-10-13 10:32:02 +00:00
Ross Poulton
2705880f82 Fixes Issue #117 thanks to hgeerts. Corrects usage of blocktrans tag, 
and properly concatenates strings together in models.py
 2009-10-13 10:28:42 +00:00
Ross Poulton
ea1610e837 Issue #118: Incorrect handling of Locales on e-mail templates 2009-10-13 10:25:24 +00:00
Ross Poulton
f418e97efc Issue #13 Add Tags to tickets 
Patch courtesy of david@zettazebra.com, adds the ability to add tags to
tickets if django-tagging is installed and in use. If django-tagging isn't
being used, no change is visible to the user.
 2009-09-09 09:11:05 +00:00
Ross Poulton
f419d8e2d0 Issue #102 
Add rudimentary CC: functionality on tickets, controlled by staff users. CC's 
can be e-mail addresses or users, who will receive copies of all emails sent 
to the Submitter. This is a work in progress.
 2009-09-09 08:47:48 +00:00
Ross Poulton
a9d5bb67a3 Issue #104: Add CHANGELOG file 2009-09-09 08:42:50 +00:00
Ross Poulton
78cd9c1878 Fixes issue #105: Email template issues. 2009-08-27 10:23:44 +00:00
Ross Poulton
1e7125fb8d Implement suggestion from Issue #103: Show SVN revision in the footer 
for logged-in users.
Thanks to Andreas Kotowicz for the suggestion.
 2009-08-25 22:40:42 +00:00
Ross Poulton
c866af467a Upgrade to jQuery 1.3.2 and jQuery UI 1.7.2. 
Thank you to @lukeman for this update.
 2009-08-25 22:28:31 +00:00
Ross Poulton
2c723e85bb Fixes issue #100: Non-ASCII characters in HTML email caused an exception 
to be thrown when importing emails.
 2009-08-22 06:30:09 +00:00
Ross Poulton
dc5ea4306a Fix issue #98: If a user hadn't set their "Tickets per Page", pagination 
caused issues.

Thanks to dswoods for this patch.
 2009-08-22 06:29:30 +00:00
Ross Poulton
3bf161800c Issue #99: E-mail templates are inconsistent. 2009-08-22 06:27:53 +00:00
Ross Poulton
81591fdb40 Fix issue #97 and issue #79: 
* Errors with invalid page number for paginaton code
* Comment / Resolution not always saved.
 2009-08-18 12:12:35 +00:00
Ross Poulton
b492bd5bd2 Issue #90: Users can receive multiple e-mails. 
If an e-mail address is used in the 'Queue CC' set up and then that 
e-mail address is used as a submitter for a ticket, they received two 
emails. Worse, if that user was ALSO the 'assigned to' person for that 
ticket, they got THREE emails! 
This fix will ensure a particular email goes to an address only once.
Thanks to Andreas Kotowicz for this patch.
 2009-08-11 09:02:48 +00:00
Ross Poulton
06fe35e944 Fix issue #78: Sending mail to a closed ticket does NOT reopen the ticket 
This has now changed, emailing a closed ticket changes it to 'Reopened'.
Thanks to mdornseif for the suggestion.
 2009-08-11 08:51:54 +00:00
Ross Poulton
506d915704 Fix issue #92: Invalid ticket ID throws 500 error. 2009-08-08 02:53:33 +00:00
Ross Poulton
d211ad5c9e Issue #91: Improve the regex used for matching ticket numbers to links, 
thanks to Sumeet A.
 2009-08-06 09:00:53 +00:00
Ross Poulton
76f8d416c0 Issue #88: Allow users to set an option to define whether their e-mail 
address is used as the default submitter e-mail when they submit 
tickets. Thanks to Andreas Kotowicz for this suggestion.
 2009-08-06 08:56:02 +00:00
Ross Poulton
da703f3c83 Fix issue #87: Only link 'see item #123' if there is a space before the 
hash sign. Prevents HTML-escaped enties such as ' from being picked 
up. Thanks to Andrewas Kotowicz for reporting this.
 2009-08-04 13:12:13 +00:00