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142 Commits

Author SHA1 Message Date
Garret Wassermann
c69f752f1c Django 2.0 requires explicit parameters; must go back and change others 2017-09-12 20:57:10 -04:00
msaelices
d264c46385 Fix UnicodeEncodeError when ticket has an special char using python2 and user goes to the admin page. 2017-08-21 02:15:07 +02:00
Daryl Egarr
ef0ba19a3b Enhancements to Admin (#524) 
* Add columns to the IgnoreEmail admin page including a calculated column of the queues the ignore relates to.

* Add columns to the IgnoreEmail admin page
including a calculated column of the queues the ignore relates to.

* Revert "Merge pull request #519 from mrkiwi-nz/master"

This reverts commit 410f59ad16, reversing
changes made to fde06d3ab1.

* Add columns to the IgnoreEmail admin page
including a calculated column of the queues the ignore relates to.

* Merge pull request #519 from mrkiwi-nz/master

Added some helpful columns and filters to the follow-up list page.

* Add more columns to the IgnoreEmail admin page
including a calculated column of the queues the ignore relates to.
 2017-06-19 14:34:36 -04:00
Garret Wassermann
2164c3bc4d Change queue permission_name from 50 chars to 72 chars (#484) 
* Change queue permission_name from 50 chars to 72 chars to accomodate slug + prepended text, to resolve #483
 2017-02-12 17:33:53 +07:00
Alex Seeholzer
4e018db5a6 Added unique related_name “usersetttings_helpdesk” for the one-to-one relation to User in UserSettings. 2017-01-13 15:22:41 +01:00
Jonathan Barratt
2f66c50320
Make helpdesk work in apps with their own queue models 
To avoid returning multiple content types when creating custom permissions, use ContentType.objects.get_for_model to lookup the content type for helpdesk.models.queue.
 2017-01-13 17:52:29 +07:00
Jonathan Barratt
5acd891c68
refactor all handling of attached files 
Extract attachment processing from forms, views.staff, and management.command.get_email modules, and consolidate it into a unified lib module function.
Also refactor the affected components, most notably lib.send_templated_email, to make it easier (IMO) to reason about changes to them.
Add unit tests for attachments with UTF-8 filenames, and functional tests for submission of same, as well as ASCII versions, through the public ticket-form.
Remove unused Attachment method "get_upload_to".
 2016-12-08 19:47:20 +07:00
Jonathan Barratt
7738bba2ab
remove special-case imports for legacy versions 
standardise use, or avoidance, of timezone, template from_string, and Context
 2016-11-21 10:16:03 +07:00
Will Stott
f34696df8d Use Django's six module for StringIO imports. 2016-11-17 11:25:46 +00:00
Garret Wassermann
37b9d332de Fix some more missing namespace references for login and kb_category 2016-10-31 02:19:41 -04:00
Garret Wassermann
4cf46156f1 More PEP8 changes 2016-10-29 04:20:16 -04:00
Garret Wassermann
d791700582 Fix PEP8 errors 2016-10-29 04:08:57 -04:00
Garret Wassermann
cad174468b Sync with namespace and other v0.2 changes 2016-10-29 03:47:15 -04:00
Jonathan Barratt
43c067dd4f
merge changes from updated master 2016-10-29 13:35:03 +07:00
Alex Barcelo
89a6ae01b8 Fixing style (according to branch 'autocodestyle') + quicktest 2016-10-24 08:04:31 +02:00
Alex Barcelo
30e3aa55aa almost auto-fix on misc files 2016-10-23 22:09:17 +02:00
Alex Barcelo
24d88be8d9 Initial general clean-up of stuff 2016-10-21 17:14:12 +02:00
Alex Barcelo
afd6ebad74 Merge current 'master' state into urls_app_name 2016-10-19 15:26:04 +02:00
Antoine Nguyen
50955cb8f6 Fixed Meta class definition for TicketCustomFieldValue. 2016-10-07 11:00:25 +02:00
Garret Wassermann
e5c3c4a435 Used six to add python3 compatibility along side existing python2, and replaced print statements with logging features. Can now poll a local directory for mail too, not just remote POP3/IMAP. 2016-09-14 20:35:18 -04:00
Garret Wassermann
67f81ac252 Continue CSS cleanup for Ticket description, remove unneeded priority and button images and associated functions 2016-09-09 04:03:32 -04:00
Daryl
afbfd01fab Fix Issue #404: Refactor converting query string into queue:id 2016-06-26 12:45:55 +12:00
Bruno Tikami
26fc6cb1de ADDED: Flag to enable notifications on every interaction that occurs over email. 2016-03-01 16:49:34 -03:00
Bruno Tikami
a9f073cc48 Merge branch 'master' of https://github.com/rossp/django-helpdesk 2016-02-24 10:25:57 -03:00
Bruno Tikami
56b7f53c51 CLEANUP: Removing necessary code from feature 2 2016-02-20 17:46:03 -02:00
imbashamba
191ce3c53c Nullable "default_owner" field added to Queue model 
If default_owner is specified, tickets from public form will be assigned to him and he'll be notified by email
 2016-02-17 11:40:08 +03:00
Bruno Tikami
be07fdff6c UPDATED: Finished moving Message-Id field from <Ticket> to <FollowUp> model. 2016-02-16 17:10:13 -02:00
Bruno Tikami
c2e9ee26af UPDATED: Stop storing the Message-Id field on the <Ticket> model and move it to the <FollowUp> so we can easily follow the threads. 2016-02-16 16:11:10 -02:00
Bruno Tikami
cea4cb2c6a UPDATED: Set "submitter_email_id" as the standard to reference the Message-Id email field. 2016-02-07 18:11:49 -02:00
Bruno Tikami
78919addd7 BUGFIX: Set the missing max_length field attribute. 2016-02-07 17:45:08 -02:00
Bruno Tikami
83be21dc17 ADDED: <models.Ticket.submitter_email_id> 2016-02-07 17:28:00 -02:00
Bruno Tikami
e880747a2b UDPATED: Use <views.staff.subscribe_to_ticket_updates> instead of <views.staff.subscribe_staff_member_to_ticket> when adding non-staff members to <TicketCC> instances 2016-02-07 16:46:43 -02:00
Bruno Tikami
353fcb2138 ADDED: Possibility to pass "rfc_2822_*" fields when creating a <Ticket> instance so <management.commands.get_email.ticket_from_message> can create <TicketCC> instances when processing incoming messages. 2016-02-07 15:54:39 -02:00
Alex Barcelo
a741395ce5 chaging tests to aknowledge helpdesk namespace 2015-12-22 11:20:52 +01:00
Alex Barcelo
3a0f08046e using helpdesk app_name and droping helpdesk_ prefix 2015-12-22 10:27:03 +01:00
Ross Poulton
0d098f6d29 Merge pull request #369 from alexbarcelo/always_create_permission 
creation of Permission-per-Queue is done always
 2015-12-22 09:41:17 +11:00
Alex Barcelo
7894eea1e1 Making Queue slug unique and improving certain admin-related behaviour 2015-12-18 14:56:53 +01:00
Alex Barcelo
3b547d2cf9 creation of Permission-per-Queue is done always 2015-12-18 14:35:50 +01:00
Alex Barcelo
43e5ff7c0e added delete mechanism on Queue for auto-clean of permissions 2015-12-16 22:27:06 +01:00
Alex Barcelo
92d8ca3eff more modular management of permission codenames 2015-12-16 22:27:06 +01:00
Alex Barcelo
64bc1791d4 removing completely QueueMembership model 2015-12-16 22:27:06 +01:00
Alex Barcelo
fb66fea86e change basic features of membership into permissions 2015-12-16 22:27:05 +01:00
Alex Barcelo
18c7a2e698 adding required model extra info for permissions 2015-12-16 22:27:05 +01:00
Ross Poulton
6187b0568c Merge pull request #358 from flinz/django-1.9-fixes 
Django 1.9 compatibility
 2015-12-16 10:24:16 +11:00
Alex Seeholzer
905e52e603 changed max_length given by string to integer; 2015-12-15 10:11:47 +01:00
Alex Seeholzer
8d55dcb9a0 python 2 & 3 compatibility: changed __unicode__ to __str__ and added python2 decorators (https://docs.djangoproject.com/en/1.8/topics/python3/#str-and-unicode-methods) 2015-11-18 15:26:08 +01:00
Jonathan Barratt
bfcd8fc024 Add ability to restrict users' access by queue if so configured, and migration and tests for same. 2015-06-12 12:23:39 +07:00
Ross Poulton
70c57f9096 Merge 2015-04-28 09:13:54 +10:00
Tony Zhu
9600f457d8 Remove no effect model property to silence django 1.8 system check warning 2015-04-14 16:25:20 -04:00
Alex Seeholzer
ddabc9d133 bug fix for commit 2015-02-11 13:23:42 +01:00
Alex Seeholzer
9665361bb1 In Django < 1.7, if settings.AUTH_USER_MODEL is defined, the sender is expected to be the actual instance, not a string. This Closes rossp/django-helpdesk#295 by checking for django version < 1.7. 2015-02-11 12:23:59 +01:00
Simon Thépot
f0156cfcb3 Populate user settings w/ data migration, Django1.7 compatible, fix #276 2015-01-14 11:19:17 +01:00
TreeNode
ae681dd5d3 Clear host and port if no proxy type was set 2014-12-11 12:03:36 +02:00
TreeNode
83a5e964f3 Default field values 2014-12-11 01:42:20 +02:00
TreeNode
50b80b2a08 Socks proxy support 2014-12-10 23:37:34 +02:00
Tom Graham
d2ac8af6c0 Improved support for custom user models 
Support for custom user models with a non-standard username field
 2014-10-22 16:18:04 +11:00
Antoine Nguyen
58c2c818f4 Use the right values to identify priorities. 2014-09-22 10:01:08 +02:00
Antoine Nguyen
8095d30e8e Remove unknown reference to priority. 2014-09-19 16:06:11 +02:00
Antoine Nguyen
ad47087c8f Assign a bootstrap row color to tickets based on priority. 2014-09-19 16:01:15 +02:00
Ross Poulton
61f49786c0 Fixes for Django 1.7. For prior Django versions, South 1.0 must be used for 
migirations. Fixes #254.
 2014-09-10 09:06:50 +10:00
Ross Poulton
1aed98463a Increase size of attachment filename. Fixes #164. 2014-09-02 18:36:00 +10:00
Stefano Brentegani
94fa283f2d mark new translatable strings and reduce redundancy 2014-07-30 10:41:10 +02:00
Matt Molyneaux
28c3690da7 Give CustomField.empty_selection_list a default value 
BooleanField defaults to False <1.6 and to None >=1.6, causing tests to fail on 1.6
 2014-06-05 01:30:27 +01:00
Ross Poulton
36c7e59f07 Merge pull request #169 from mpietsch/ticket_caption_sorting 
Caption and sorting of tickets in dropdown menus should use ID, e. g. when adding a dependency
 2014-01-30 17:52:03 -08:00
Ross Poulton
d340446feb Remove django-tagging support, as that library is unmaintained. Closes #194. 2014-01-29 22:00:00 +11:00
Bryce Groff
020d1cefae - Use the Django 1.5 get_user_model function if it exists in Django, i.e. 1.5 and above. 2014-01-15 13:39:38 -10:00
Tony Zhu
b6339cc016 Fix the bug of handling attachments when Django DEFAULT_FILE_STORAGE is not FileSystemStorage 2013-11-19 21:24:52 +00:00
root
9b593472f7 Ticket status now shows that there are open dependencies. 2013-03-06 11:19:13 +01:00
root
20d5a24eab Caption and sorting of tickets in dropdown menus should use ID, e. g. when adding a dependency. 2013-03-06 10:58:25 +01:00
Ross Poulton
556cf5d302 fix tpyo - importError vs ImportError 2013-01-23 11:55:36 +11:00
Ross Poulton
53273e3794 Fix datetime/timezone handling in Django <1.4; update management commands to be timezone-aware 2013-01-23 11:35:18 +11:00
Ross Poulton
341a40b9ae Make datetime handline offset-aware. Now requires pytz. Fixes #142. 2013-01-23 10:59:12 +11:00
Ross Poulton
3785ca4477 Increase size of attachment mime type field. Fixes #155, thanks 
@lacrymology.
 2012-08-28 18:56:30 +10:00
Ross Poulton
9ae358e6f8 Allow tests to run if Sites module isn't properly configured. 2012-08-08 14:31:51 +10:00
Ross Poulton
7e72f3d8ea Merge pull request #106 from yekibud/master 
adding global queue email settings for get_mail and HELPDESK_KB_ENABLED_STAFF; added ticket due date
 2012-01-23 15:15:44 -08:00
tschmidt
01b0adc733 adding due_date form and model field 2012-01-20 12:48:38 -08:00
Ivan Giuliani
599ff33665 Pass generic parameters to inherited model save() 2012-01-14 13:06:37 +01:00
Andreas Kotowicz
71d69278bc custom fields: add option which forces user to make an active choice. 
in forms.py we prepend a 0 entry to the list of choices.
 2011-12-01 20:48:37 +01:00
Ross Poulton
dd61932294 Allow users to define the display order of custom fields. Closes GH-75. 
Thanks to Andreas K for the suggestion!
 2011-11-08 17:59:34 +11:00
Ross Poulton
8b6fbd8965 Add ticket dependency so you can't resolve a ticket until it's dependents are resolved. Addresses GH-43 2011-05-10 19:27:11 +10:00
Ross Poulton
b42026ec33 Allow selection of all items on custom "list" fields. Fixes GH-23. 2011-05-02 22:32:15 +00:00
Ross Poulton
eca88be838 Add support for multi-locale email templates. Also added Russian templates (closes GH-1). REQUIRES SCHEMA CHANGE: SEE FILE UPGRADE. 2011-03-11 22:30:59 +00:00
Ross Poulton
b5da29dcfe Allow multiple e-mails to be entered for the queue CC email addresses. Separate with a comma. Closes GH-49. 2011-03-05 03:29:01 +00:00
Bruno Clermont
5b47370ec6 Add default value for KBItem vote and positive vote 2011-02-03 17:15:03 -05:00
Andreas Kotowicz
2577d3704a introduce status DUPLICATE. This is somethimes useful. 
The number of the original bug can written inside the
'comment / resolution' field.
 2011-02-03 12:42:51 +01:00
Ross Poulton
9f68c8ef99 Custom fields: help_text doesn't need to be mandatory. 2011-02-02 11:37:38 +00:00
Ross Poulton
ebe0382725 Initial shot at custom fields on Ticket model. Manage these fields via Django admin. 2011-02-02 11:22:46 +00:00
Ross Poulton
b3c53f1bc8 Addresses issue 20: when creating a new user, the signal that creates a UserSettings entry now creates some default settings. These are driven by settings.py so can be overridden per-install. 2011-02-02 08:15:49 +00:00
Ross Poulton
bd89c1c7de i18n: add the "verbose_name" option to ForeignKey fields, enabling them to be translated. Fixes issue #156 on google Code, #12 on GitHub. Thanks to the Google Code contributor for the patch. 2011-01-29 06:10:12 +00:00
Ross Poulton
97886abc76 Add ability for FollowUp records to be edited by staff. Closes Google Code issue #131; Github issue #5. Thanks to Google user 'alecs.box' for the patch. 2011-01-29 06:02:03 +00:00
Ross Poulton
7654de9d28 Change references to Jutda Helpdesk to django-helpdesk as that should 
be the real name for this project IMHO.
 2011-01-25 23:08:41 +00:00
Ross Poulton
53327eb66a Moved all project files under a "helpdesk" directory. Should make it easier to use setup.py / pypi / whatever in the future. 2011-01-25 23:02:00 +00:00