Commit Graph

45 Commits

Author SHA1 Message Date
Ross Poulton
2705880f82 Fixes Issue #117 thanks to hgeerts. Corrects usage of blocktrans tag,
and properly concatenates strings together in models.py
2009-10-13 10:28:42 +00:00
Ross Poulton
f418e97efc Issue #13 Add Tags to tickets
Patch courtesy of david@zettazebra.com, adds the ability to add tags to
tickets if django-tagging is installed and in use. If django-tagging isn't
being used, no change is visible to the user.
2009-09-09 09:11:05 +00:00
Ross Poulton
f419d8e2d0 Issue #102
Add rudimentary CC: functionality on tickets, controlled by staff users. CC's 
can be e-mail addresses or users, who will receive copies of all emails sent 
to the Submitter. This is a work in progress.
2009-09-09 08:47:48 +00:00
Ross Poulton
78cd9c1878 Fixes issue #105: Email template issues. 2009-08-27 10:23:44 +00:00
Ross Poulton
f2009c687f Fixes issues #56 and #58: Introducing NullBooleanField in Django 1.1 raised a validation error in Jutda Helpdesk due to us relying on a bug (oops!). 2009-05-24 05:26:12 +00:00
Ross Poulton
9e13b42a4d Fixes issue #48: when saving attachments, the 'path exists' checking was not
compatible with Windows. This patch is a much cleaner way of checking the 
path before creating it, rather than relying on an exception which we were 
previously doing.
Thanks to 'rukeba' for the patch.
2009-03-08 06:18:03 +00:00
Ross Poulton
e37609de6e Add option to the EmailIgnore model to allow emails from an ignored address to be deleted (previous behaviour was to keep them all, so the mailbox could potentially become quite large - and every message was downloaded again every time the mailbox was checked). Upgrade instructions provided to both add the new database field and automatically switch to the old behaviour. 2009-01-23 10:36:41 +00:00
Ross Poulton
20e28e414e Fix issue #38 - Knowledgebase article links don't work in recent Django checkouts. 2009-01-19 10:02:05 +00:00
Ross Poulton
c8ce68e7b8 Fix issue #37 - file uploading was not working as it should.
File uploading now works correctly from both the staff interface and from emails.
2008-12-30 00:41:47 +00:00
Ross Poulton
065e7e9eb0 * Issue #24: Add ability to localise queues so that the templates used
by those queues are in languages that differ from the installation 
  langugage. 

  To utilise this, call your templates 'zz:templatename' where 'zz' is the 
  language code and 'templatename' is the name used by the Helpdesk when 
  sending e-mails.

  Thanks to Paul Boehm for the submission.
2008-11-18 01:43:50 +00:00
Ross Poulton
77f3e71bd9 * Fixed issue #29, thank you to Jason Nolen for reporting it. Prior
versions of Python used a different name for base64 functions, so 
  a wrapper has been added to lib.py to enable both old- and new-
  style functions to be used.
2008-11-18 00:14:36 +00:00
Ross Poulton
3361e08458 * Fixes issue #26, thanks to Paul Boehm. User settings could be
duplicated in some circumstances.
2008-11-18 00:03:12 +00:00
Ross Poulton
e05bd28f8b * Remove excess slash in media urls. Note thta MEDIA_URL now needs to
finish in a slash.
2008-10-28 10:29:47 +00:00
Ross Poulton
115b2fbc7c Bugfixes courtesy of Paul Boehm:
* list_display_links in admin.py changed to list
* Followup view threw errors with attachments. Fixed.
2008-10-28 10:24:59 +00:00
Ross Poulton
c97a255155 * Enlarged Chart sizes to allow more data to be displayed
* Added superuser 'System settings' page with links to admin
* Added ability to ignore e-mail addresses (using wildcards) from the e-mail parser
* Added link to ignore email address from ticket details page (for superusers only)
* Cleaned up report output by styling text & labels in the same way as tables in other views
* Cleaned up dashboard lists to show text in place of tickets if no tickets are found
* Added ability to sort in reverse order

NOTE: REQUIRES A 'syncdb' TO CREATE THE EMAIL-IGNORE TABLES. No other DB changes were made.
2008-10-24 22:52:34 +00:00
Ross Poulton
5914e98d43 * Use markdown on knowledgebase pages
* KB item 'last updated' only gets set on a new item
* Allow linking to /tickets/submit/?queue=slug to pre-populate the 'Queue' folder
2008-10-07 06:52:52 +00:00
Ross Poulton
3f8fc2cd68 * Added force_insert and force_update parameters to model save() overrides (as per Django rev 8670)
* Added 'UserSettings' model to provide a user profile system independent of existing Django user profiles, for two reasons:  1) Avoids users having to update settings.py and 2) Allows jutda-helpdesk to integrate with websites who already use a User Profile
* Settings added in this revision allow a user to control e-mail alerts, and to determine whether they see the dashboard or ticket list at login.
* New 'Settings' link in page footer for signed-in users
* Logout now takes you to the Helpdesk homepage
* Fixed file attachment bug in management/commands/get_email.py which seemed to have been un-done (fixes issue # 4.

Jutda-helpdesk is now compatible with Django 1.0!
2008-09-09 08:32:01 +00:00
Ross Poulton
0068eccbf4 Big checkin that adds a number of features and makes some changes:
* Updated jQuery to 1.2.6
* Add jQuery UI 1.6b for interface effects as needed
    * 'Smoothness' theme from ThemeRoller.com added.
* Clean up 'Filter' dialog on Ticket List, long way to go still.
    * Uses tabs to save a query or load a saved query
    * Lots of misuse of space here, can be cleaned up somewhat still.
* Add ability for users to save filters/queries
    * Saved queries can be shared, so other users can use them
    * Users can run saved queries instead of re-filtering
    * Filter mechanism in Ticket List had to be reworked significantly
* Merged 3rd party licenses into LICENSE.3RDPARTY
* Updated messages files for EN locale

To update, ensure you run './manage.py syncdb' to add the SavedSearch
table.
2008-08-28 09:06:24 +00:00
Ross Poulton
b5cdea2fab * Fix a few indenting issues
* Fix #11: BUG Port number in POP3 isn't used
* Fix #11: ENHANCEMENT Use SSL in POP3 and IMAP (requires database change)
2008-08-20 01:57:41 +00:00
Ross Poulton
5040d3d243 * Large change to clean up the codebase: Decrease excess whitespace at ends
of lines; Increase line-wrapping of commands to limit code to 80 columns 
  wherever possible
* Re-built 'en' locale to match some new strings
* Clean up import statements somewhat
2008-08-19 08:50:38 +00:00
Ross Poulton
4583d1c7c8 * Added locale folder and English locale. Ready for more translations :)
* Minor change to models.py to allow i18n.
2008-08-13 23:44:59 +00:00
Ross Poulton
4d6859ba42 * Fix inline models in Admin
* Use signals correctly
(Thanks, David Clymer)
2008-08-13 21:42:57 +00:00
Ross Poulton
c762313e08 * Move to newforms-admin (compatible with Django 1.0 alphas)
* Changes to a few translation blocks; this is still a WIP.
2008-08-11 23:24:18 +00:00
Ross Poulton
23084499c1 * Add localisation hooks
* Add VERY basic knowledgebase functions
* Restructure views.py into views/*.py
2008-05-21 21:16:44 +00:00
Ross Poulton
dfb821336e * Added i18n hooks, eg _() and {% trans %} tags around all helpdesk-generated
text to assist with future translation efforts. I've no doubt missed a few.
  Also we don't have a "Change Language" view in here, unsure if this should
  be a helpdesk function or a function of the parent project.
* Updated svn:ignore to ignore .pyc files
* Added new function to replace cursor.dictfetchall() which is available in
  psycopg1 but not psycopg2. New function should work across other database
  systems, but is untested.
2008-05-07 09:04:18 +00:00
Ross Poulton
ad05df8dda * Updates to bring into line with django trunk 2008-04-17 05:46:55 +00:00
Ross Poulton
7dfb38eab9 * Removed e-mail templates to the database
* Added statistics views, making use of Google Charts
* Added initial data fixture, to automatically create e-mail templates
  at install-time
2008-04-01 23:26:12 +00:00
Ross Poulton
47afa9b45b * Added RSS Feed Functionality
* RSS Feed Index (/rss/)
   * Open tasks by User
   * Open tasks by User / Queue
   * Open tasks by Queue
   * All activity (based on FollowUps for now)
2008-02-08 05:29:51 +00:00
Ross Poulton
41a3199513 * Added ability to attach files
* Via e-mail (and replies)
   * Via web interface
* Updated README with attachment detail
* Other various bugfixes as they crop up
2008-02-08 00:19:58 +00:00
Ross Poulton
2895891fb0 * Removed horrid license - moved to BSD.
* Removed horrid file headers

* Added API - Mostly untested at this stage. Works via HTTP POST.
* Added API documentation
2008-02-06 04:36:07 +00:00
Ross Poulton
274b9300f4 * Fixed svn:keywords
* Added escalation system that allows certain days to be excluded from escalation
* New script to automatically create exclusions on user-defined days, eg easily add a years worth of saturdays & sundays to the exclusion system
2008-01-22 05:54:22 +00:00
Ross Poulton
6ef420427d * Added support for e-maling a queue "CC" address (two options here, one for new tickets only, one for all queue activity)
* Added support for e-mailing submitter when a ticket is closed
* Added facility to e-mail owner when someone else acts on their ticket
2008-01-21 01:02:12 +00:00
Ross Poulton
041272ce1b * Added ability for tickets to be placed on hold 2008-01-20 23:31:27 +00:00
Ross Poulton
9c2fd9e87b * Minor on-hold improvements 2008-01-16 05:00:58 +00:00
Ross Poulton
379f68ed4b * Add ability to place a ticket on hold, stopping automatic escalation. 2008-01-16 04:52:30 +00:00
Ross Poulton
1524c37941 * Add queue-based automatic ticket escalation 2008-01-16 04:38:24 +00:00
Ross Poulton
2e2176547d * Added logout link/template
* Added ability for public to submit a ticket via the web if they aren't logged in
* Added ability for public to view ticket via web using ticket ID & e-mail address
* Added public ticket URL to e-mails
* Added manager to FollowUp class to
2008-01-16 00:26:24 +00:00
Ross Poulton
14b2c59093 * Add ability to delete tickets completely
* Add model for file attachments, although currently commented out.
2008-01-15 04:00:19 +00:00
Ross Poulton
038ea15877 * General clean-up, especially for Django admin - added help_text to more fields and defined other admin options to make life easier. 2008-01-15 00:20:00 +00:00
Ross Poulton
d829b1aaf6 * Added priority icons for list views
* Added nice buttons for Accept/Edit/Take/etc with template
2008-01-12 05:37:45 +00:00
Ross Poulton
ccb5b9fd97 * Updated license file
* Added support for pre-written responses - uses Ajax to populate comment box.
2008-01-11 01:00:01 +00:00
Ross Poulton
8aae8564ba * Add 'modified' field to tickets - updated when the ticket or a followup is saved
* Added 'Priority' ot tickets along with update code.
2008-01-10 00:28:45 +00:00
Ross Poulton
10158056b6 * Add README and LICENSE files
* Add e-mail templates for submitter-based emails
* Add send_multipart_email() to lib.py - sends HTML/plain emails
* Add 'Take' link to unassigned tickets on ticket detail view
* Add Description to ticket detail view
* When resolving ticket, copy comment into ticket resolution
* Display resolution and 'Accept & Close' link on ticket detail view
* Create scripts/ folder
* Added POP/IMAP details to Queue model
* Added get_email.py; polls POP/IMAP boxes & creates ticket
* Added keyword search functionality
2008-01-07 20:22:13 +00:00
Ross Poulton
ab77356cd7 * Expanded existing docstrings, added new ones
* Added __unicode__ method for TicketChange.
2007-12-27 01:35:34 +00:00
Ross Poulton
015a7dd166 Initial import of Python files & templates 2007-12-27 00:29:17 +00:00