Commit Graph

13 Commits

Author SHA1 Message Date
Ross Poulton
684115cf19 First attempt at fixing issue #55, which adds the ability to update
multiple tickets at once (eg to delete them, or assign them to somebody 
else).
2009-03-08 06:03:55 +00:00
Ross Poulton
db2dc108e5 Fixes issue #52: Add message to search screen if system is running sqlite. 2009-03-08 05:49:08 +00:00
Ross Poulton
e05bd28f8b * Remove excess slash in media urls. Note thta MEDIA_URL now needs to
finish in a slash.
2008-10-28 10:29:47 +00:00
Ross Poulton
c97a255155 * Enlarged Chart sizes to allow more data to be displayed
* Added superuser 'System settings' page with links to admin
* Added ability to ignore e-mail addresses (using wildcards) from the e-mail parser
* Added link to ignore email address from ticket details page (for superusers only)
* Cleaned up report output by styling text & labels in the same way as tables in other views
* Cleaned up dashboard lists to show text in place of tickets if no tickets are found
* Added ability to sort in reverse order

NOTE: REQUIRES A 'syncdb' TO CREATE THE EMAIL-IGNORE TABLES. No other DB changes were made.
2008-10-24 22:52:34 +00:00
Ross Poulton
0068eccbf4 Big checkin that adds a number of features and makes some changes:
* Updated jQuery to 1.2.6
* Add jQuery UI 1.6b for interface effects as needed
    * 'Smoothness' theme from ThemeRoller.com added.
* Clean up 'Filter' dialog on Ticket List, long way to go still.
    * Uses tabs to save a query or load a saved query
    * Lots of misuse of space here, can be cleaned up somewhat still.
* Add ability for users to save filters/queries
    * Saved queries can be shared, so other users can use them
    * Users can run saved queries instead of re-filtering
    * Filter mechanism in Ticket List had to be reworked significantly
* Merged 3rd party licenses into LICENSE.3RDPARTY
* Updated messages files for EN locale

To update, ensure you run './manage.py syncdb' to add the SavedSearch
table.
2008-08-28 09:06:24 +00:00
Ross Poulton
c762313e08 * Move to newforms-admin (compatible with Django 1.0 alphas)
* Changes to a few translation blocks; this is still a WIP.
2008-08-11 23:24:18 +00:00
Ross Poulton
dfb821336e * Added i18n hooks, eg _() and {% trans %} tags around all helpdesk-generated
text to assist with future translation efforts. I've no doubt missed a few.
  Also we don't have a "Change Language" view in here, unsure if this should
  be a helpdesk function or a function of the parent project.
* Updated svn:ignore to ignore .pyc files
* Added new function to replace cursor.dictfetchall() which is available in
  psycopg1 but not psycopg2. New function should work across other database
  systems, but is untested.
2008-05-07 09:04:18 +00:00
Ross Poulton
041272ce1b * Added ability for tickets to be placed on hold 2008-01-20 23:31:27 +00:00
Ross Poulton
c626b22f4d * Add interface for filtering mechanism - now only shows the filtering
options that are being used, allowing users to add or remove more options
  rather than just display the lot on screen. 

* Break out filtering and row hover into separate javascript files (hover
  is used in the ticket list & dashboard - same code was used in both 
  places. Anti-DRY)
2008-01-15 05:07:19 +00:00
Ross Poulton
d829b1aaf6 * Added priority icons for list views
* Added nice buttons for Accept/Edit/Take/etc with template
2008-01-12 05:37:45 +00:00
Ross Poulton
ff7f718caf * Allow priority selection on submission
* Display coloured background on new Priority column in lists
* Allow sorting by priority in ticket list
2008-01-10 05:06:47 +00:00
Ross Poulton
10158056b6 * Add README and LICENSE files
* Add e-mail templates for submitter-based emails
* Add send_multipart_email() to lib.py - sends HTML/plain emails
* Add 'Take' link to unassigned tickets on ticket detail view
* Add Description to ticket detail view
* When resolving ticket, copy comment into ticket resolution
* Display resolution and 'Accept & Close' link on ticket detail view
* Create scripts/ folder
* Added POP/IMAP details to Queue model
* Added get_email.py; polls POP/IMAP boxes & creates ticket
* Added keyword search functionality
2008-01-07 20:22:13 +00:00
Ross Poulton
015a7dd166 Initial import of Python files & templates 2007-12-27 00:29:17 +00:00