django-helpdesk/templates/helpdesk/ticket.html

{% extends "helpdesk/base.html" %}{% load i18n %}
{% block helpdesk_title %}{% trans "View Ticket Details" %}{% endblock %}
{% block helpdesk_head %}
<script src="{{ MEDIA_URL }}helpdesk/nicEdit.js" type="text/javascript"></script>
<script type="text/javascript">
    $(document).ready(function() {
        nic = new nicEditor({buttonList: ['bold','italic','underline','strikeThrough','undo','redo','subscript','superscript','html']}).panelInstance('commentBox');
        $("#ShowFurtherEditOptions").click(function() {
            $("#FurtherEditOptions").fadeIn();
            $("#ShowFurtherOptPara").hide();
            return false;
        });
        
        processAddFileClick();
        $("#ShowFileUpload").click(function() {
            $("#FileUpload").fadeIn();
            $("#ShowFileUploadPara").hide();
            return false;
        });

        $('#id_preset').change(function() {
            preset = $('#id_preset').val();
            if (preset != '') {
                $.get("{% url helpdesk_raw "preset" %}?id=" + preset, function(data) {
                    nic.nicInstances[0].setContent(data);
                });
            }
        });
    });

    function processAddFileClick() {
        /* Until jQuery includes some 'livequery' functionality in the core 
           distribution, this will have to do. */
        $(".AddAnotherFile>a").click(function() {
            $(this).parent().hide();
            $("#FileUpload>dl").append("<dt><label>{% trans "Attach another File" %}</label></dt><dd><input type='file' name='attachment' id='file' /> <span class='AddAnotherFile'>(<a href='#'>{% trans "Add Another File" %}</a>)</span></dd>");
            processAddFileClick();
            return false;
        });

    }
</script>
{% endblock %}

{% block helpdesk_body %}

<table width='100%'>
<tr class='row_tablehead'><td>{{ ticket.id }}. {{ ticket.title }} [{{ ticket.get_status }}]</td><td align='right'><a href='#edit'><img src='{{ MEDIA_URL }}helpdesk/buttons/edit.png' alt='Edit' title='Edit' width='60' height='15' /></a><a href='{% url helpdesk_delete ticket.id %}'><img src='{{ MEDIA_URL }}helpdesk/buttons/delete.png' alt='Delete' title='Delete' width='60' height='15' /></a>{% if ticket.on_hold %}<a href='unhold/'>{% trans "Unhold" %}</a>{% else %}<a href='hold/'>{% trans "Hold" %}</a>{% endif %}</td></tr>
<tr class='row_columnheads'><th colspan='2'>{% blocktrans with ticket.queue as queue %}Queue: {{ queue }}{% endblocktrans %}</th></tr>

<tr class='row_odd'>
    <th>{% trans "Submitted On" %}</th>
    <td>{{ ticket.created|date:"r" }} ({{ ticket.created|timesince }} ago)</td>
</tr>

<tr class='row_even'>
    <th>{% trans "Assigned To" %}</th>
    <td>{{ ticket.get_assigned_to }}{% ifequal ticket.get_assigned_to _('Unassigned') %} <strong><a href='?take'><span class='button button_take'>{% trans "Take" %}</span></a></strong>{% endifequal %}</td>
</tr>

<tr class='row_odd'>
    <th>{% trans "Submitter E-Mail" %}</th>
    <td>{{ ticket.submitter_email }}{% if user.is_superuser %} <strong><a href='{% url helpdesk_email_ignore_add %}?email={{ ticket.submitter_email }}'>{% trans "Ignore" %}</a></strong>{% endif %}</td>
</tr>

<tr class='row_even'>
    <th>{% trans "Priority" %}</th>
    <td>{{ ticket.get_priority_display }}</td>
</tr>

<tr class='row_odd'>
    <th colspan='2'>{% trans "Description" %}</th>
</tr>
<tr class='row_even'>
    <td colspan='2'>{{ ticket.description|safe }}</td>
</tr>

{% if ticket.resolution %}<tr class='row_odd'>
    <th colspan='2'>{% trans "Resolution" %}{% ifequal ticket.get_status_display "Resolved" %} <a href='?close'><img src='{{ MEDIA_URL }}helpdesk/buttons/accept.png' alt='{% trans "Accept" %}' title='{% trans "Accept and Close" %}' width='60' height='15' /></a>{% endifequal %}</th>
</tr>
<tr class='row_even'>
    <td colspan='2'>{{ ticket.resolution|safe }}</td>
</tr>{% endif %}

</table>

{% if ticket.followup_set.all %}
<h3>{% trans "Follow-Ups" %}</h3>
{% load ticket_to_link %}
{% for followup in ticket.followup_set.all %}
<div class='followup'>
<div class='title'>{{ followup.title }} <span class='byline'>{% if followup.user %}by {{ followup.user }}{% endif %} <span title='{{ followup.date|date:"r" }}'>{{ followup.date|timesince }} ago</span>{% if not followup.public %} <span class='private'>({% trans "Private" %})</span>{% endif %}</span></div>
{% if followup.comment %}{{ followup.comment|num_to_link|safe }}{% endif %}
{% for change in followup.ticketchange_set.all %}
{% if forloop.first %}<div class='changes'><ul>{% endif %}
<li>{% blocktrans with change.field as field and change.old_value as old_value and change.new_value as new_value %}Changed {{ field }} from {{ old_value }} to {{ new_value }}.{% endblocktrans %}</li>
{% if forloop.last %}</div></ul>{% endif %}
{% endfor %}
{% for attachment in followup.attachment_set.all %}{% if forloop.first %}<div class='attachments'><ul>{% endif %}
<li><a href='{{ attachment.get_file_url }}'>{{ attachment.filename }}</a> ({{ attachment.mime_type }}, {{ attachment.size|filesizeformat }})</li>
{% if forloop.last %}</ul></div>{% endif %}
{% endfor %}
</div>
{% endfor %}
{% endif %}

<h3>{% trans "Respond to this ticket" %}</h3>

<form method='post' action='update/' enctype='multipart/form-data'>

<fieldset>
    <dl>
        <dt><label for='id_preset'>{% trans "Use a Pre-set Reply" %}</label> <span class='form_optional'>(Optional)</span></dt>
        <dd><select name='preset' id='id_preset'><option value=''>------</option>{% for preset in preset_replies %}<option value='{{ preset.id }}'>{{ preset.name }}</option>{% endfor %}</select></dd>
        <dd class='form_help_text'>{% trans "Selecting a pre-set reply will over-write your comment below. You can then modify the pre-set reply to your liking before saving this update." %}</dd>

        <dt><label for='commentBox'>{% trans "Comment / Resolution" %}</label></dt>
        <dd><textarea rows='8' cols='70' name='comment' id='commentBox'></textarea></dd>
        <dd class='form_help_text'>{% trans "You can insert ticket and queue details in your message. For more information, see the <a href='../../help/context/'>context help page</a>." %}</dd>

        <dt><label>{% trans "New Status" %}</label></dt>
        {% ifequal ticket.status 1 %}
        <dd><input type='radio' name='new_status' value='1' id='st_open' checked='checked'><label for='st_open' class='active'>{% trans "Open" %}</label> &raquo;
        <input type='radio' name='new_status' value='3' id='st_resolved'><label for='st_resolved'>{% trans "Resolved" %}</label> &raquo;
        <input type='radio' name='new_status' value='4' id='st_closed'><label for='st_closed'>{% trans "Closed" %}</label></dd>
        {% endifequal %}
        {% ifequal ticket.status 2 %}
        <dd><input type='radio' name='new_status' value='2' id='st_reopened' checked='checked'><label for='st_reopened' class='active'>{% trans "Reopened" %}</label> &raquo; 
        <input type='radio' name='new_status' value='3' id='st_resolved'><label for='st_resolved'>{% trans "Resolved" %}</label> &raquo; 
        <input type='radio' name='new_status' value='4' id='st_closed'><label for='st_closed'>{% trans "Closed" %}</label> </dd>
        {% endifequal %}
        {% ifequal ticket.status 3 %}
        <dd><input type='radio' name='new_status' value='2' id='st_reopened'><label for='st_reopened'>{% trans "Reopened" %}</label> &laquo; 
        <input type='radio' name='new_status' value='3' id='st_resolved' checked='checked'><label for='st_resolved' class='active'>{% trans "Resolved" %}</label> &raquo; 
        <input type='radio' name='new_status' value='4' id='st_closed'><label for='st_closed'>{% trans "Closed" %}</label></dd>
        {% endifequal %}
        {% ifequal ticket.status 4 %}
        <dd><input type='radio' name='new_status' value='2' id='st_reopened'><label for='st_reopened'>{% trans "Reopened" %}</label> &laquo; 
        <input type='radio' name='new_status' value='4' id='st_closed' checked='checked'><label for='st_closed'>{% trans "Closed" %}</label></dd>
        {% endifequal %}
    
        <dt><label for='id_public'>{% trans "Is this update public?" %}</label> <span class='form_optional'>(Optional)</span></dt>
        <dd><input type='checkbox' name='public' value='1' checked='checked' /></dD>
        <dd class='form_help_text'>{% trans "If this is public, the submitter will be e-mailed your comment or resolution." %}</dd>
    </dl>

<p id='ShowFurtherOptPara'><a href='#' id='ShowFurtherEditOptions'>{% trans "Change Further Details &raquo;" %}</a></p>

<div id='FurtherEditOptions' style='display: none;'>

    <dl>

        <dt><label for='id_title'>{% trans "Title" %}</label></dt>
        <dd><input type='text' name='title' value='{{ ticket.title|escape }}' /></dd>

        <dt><label for='id_owner'>{% trans "Owner" %}</label></dt>
        <dd><select id='id_owner' name='owner'><option value='0'>{% trans "Unassign" %}</option>{% for u in active_users %}<option value='{{ u.id }}' {% ifequal u.id ticket.assigned_to.id %}selected{% endifequal %}>{{ u }}</option>{% endfor %}</select></dd>

        <dt><label for='id_priority'>{% trans "Priority" %}</label></dt>
        <dd><select id='id_priority' name='priority'>{% for p in priorities %}<option value='{{ p.0 }}'{% ifequal p.0 ticket.priority %} selected='selected'{% endifequal %}>{{ p.1 }}</option>{% endfor %}</select></dd>

    </dl>

</div>

<p id='ShowFileUploadPara'><a href='#' id='ShowFileUpload'>{% trans "Attach File(s) &raquo;" %}</a></p>

<div id='FileUpload' style='display: none;'>

    <dl>

        <dt><label for='id_file'>{% trans "Attach a File" %}</label></dt>
        <dd><input type='file' name='attachment' id='file' /> <span class='AddAnotherFile'>(<a href='#'>{% trans "Add Another File" %}</a>)</span></dd>
    </dl>

</div>

</fieldset>

<input type='submit' value='{% trans "Update This Ticket" %}' />

</form>


{% endblock %}