django-helpdeskmig/helpdesk/tests/test_get_email.py

# -*- coding: utf-8 -*-
from django.test import TestCase, override_settings
from django.core.management import call_command
from django.shortcuts import get_object_or_404
from django.contrib.auth.models import User
from django.contrib.auth.hashers import make_password

from helpdesk.models import Queue, Ticket, TicketCC, FollowUp, FollowUpAttachment
from helpdesk.management.commands.get_email import Command
import helpdesk.email

import six
import itertools
from shutil import rmtree
import sys
import os
from tempfile import mkdtemp
import logging

from unittest import mock

THIS_DIR = os.path.dirname(os.path.abspath(__file__))

# class A addresses can't have first octet of 0
unrouted_socks_server = "0.0.0.1"
unrouted_email_server = "0.0.0.1"
# the last user port, reserved by IANA
unused_port = "49151"


class GetEmailCommonTests(TestCase):

    def setUp(self):
        self.queue_public = Queue.objects.create()
        self.logger = logging.getLogger('helpdesk')

    # tests correct syntax for command line option
    def test_get_email_quiet_option(self):
        """Test quiet option is properly propagated"""
        # Test get_email with quiet set to True and also False, and verify handle receives quiet option set properly
        for quiet_test_value in [True, False]:
            with mock.patch.object(Command, 'handle', return_value=None) as mocked_handle:
                call_command('get_email', quiet=quiet_test_value)
                mocked_handle.assert_called_once()
                for args, kwargs in mocked_handle.call_args_list:
                    self.assertEqual(quiet_test_value, (kwargs['quiet']))

    def test_email_with_blank_body_and_attachment(self):
        """
        Tests that emails with blank bodies and attachments work.
        https://github.com/django-helpdesk/django-helpdesk/issues/700
        """
        with open(os.path.join(THIS_DIR, "test_files/blank-body-with-attachment.eml")) as fd:
            test_email = fd.read()
        ticket = helpdesk.email.object_from_message(test_email, self.queue_public, self.logger)
        self.assertEqual(ticket.title, "Attachment without body")
        self.assertEqual(ticket.description, "")

    def test_email_with_quoted_printable_body(self):
        """
        Tests that emails with quoted-printable bodies work.
        """
        with open(os.path.join(THIS_DIR, "test_files/quoted_printable.eml")) as fd:
            test_email = fd.read()
        ticket = helpdesk.email.object_from_message(test_email, self.queue_public, self.logger)
        self.assertEqual(ticket.title, "Český test")
        self.assertEqual(ticket.description, "Tohle je test českých písmen odeslaných z gmailu.")
        followups = FollowUp.objects.filter(ticket=ticket)
        self.assertEqual(len(followups), 1)
        followup = followups[0]
        attachments = FollowUpAttachment.objects.filter(followup=followup)
        self.assertEqual(len(attachments), 1)
        attachment = attachments[0]
        self.assertIn('<div dir="ltr">Tohle je test českých písmen odeslaných z gmailu.</div>\n', attachment.file.read().decode("utf-8"))

    def test_email_with_8bit_encoding_and_utf_8(self):
        """
        Tests that emails with 8bit transfer encoding and utf-8 charset
        https://github.com/django-helpdesk/django-helpdesk/issues/732
        """
        with open(os.path.join(THIS_DIR, "test_files/all-special-chars.eml")) as fd:
            test_email = fd.read()
        ticket = helpdesk.email.object_from_message(test_email, self.queue_public, self.logger)
        self.assertEqual(ticket.title, "Testovácí email")
        self.assertEqual(ticket.description, "íářčšáíéřášč")

    @override_settings(HELPDESK_FULL_FIRST_MESSAGE_FROM_EMAIL=True)
    def test_email_with_utf_8_non_decodable_sequences(self):
        """
        Tests that emails with utf-8 non-decodable sequences are parsed correctly
        The message is fowarded as well
        """
        with open(os.path.join(THIS_DIR, "test_files/utf-nondecodable.eml")) as fd:
            test_email = fd.read()
        ticket = helpdesk.email.object_from_message(test_email, self.queue_public, self.logger)
        self.assertEqual(ticket.title, "Fwd: Cyklozaměstnavatel - změna vyhodnocení")
        self.assertIn("prosazuje lepší", ticket.description)
        followups = FollowUp.objects.filter(ticket=ticket)
        followup = followups[0]
        attachments = FollowUpAttachment.objects.filter(followup=followup)
        attachment = attachments[0]
        self.assertIn('prosazuje lepší', attachment.file.read().decode("utf-8"))

    @override_settings(HELPDESK_FULL_FIRST_MESSAGE_FROM_EMAIL=True)
    def test_email_with_forwarded_message(self):
        """
        Forwarded message of that format must be still attached correctly
        """
        with open(os.path.join(THIS_DIR, "test_files/forwarded-message.eml")) as fd:
            test_email = fd.read()
        ticket = helpdesk.email.object_from_message(test_email, self.queue_public, self.logger)
        self.assertEqual(ticket.title, "Test with original message from GitHub")
        self.assertIn("This is email body", ticket.description)
        assert "Hello there!" not in ticket.description, ticket.description
        assert FollowUp.objects.filter(ticket=ticket).count() == 1
        assert "Hello there!" in FollowUp.objects.filter(ticket=ticket).first().comment


class GetEmailParametricTemplate(object):
    """TestCase that checks basic email functionality across methods and socks configs."""

    def setUp(self):

        self.temp_logdir = mkdtemp()
        kwargs = {
            "title": 'Basic Queue',
            "slug": 'QQ',
            "allow_public_submission": True,
            "allow_email_submission": True,
            "email_box_type": self.method,
            "logging_dir": self.temp_logdir,
            "logging_type": 'none'
        }

        if self.method == 'local':
            kwargs["email_box_local_dir"] = '/var/lib/mail/helpdesk/'
        else:
            kwargs["email_box_host"] = unrouted_email_server
            kwargs["email_box_port"] = unused_port

        if self.socks:
            kwargs["socks_proxy_type"] = self.socks
            kwargs["socks_proxy_host"] = unrouted_socks_server
            kwargs["socks_proxy_port"] = unused_port

        self.queue_public = Queue.objects.create(**kwargs)

    def tearDown(self):

        rmtree(self.temp_logdir)

    def test_read_plain_email(self):
        """Tests reading plain text emails from a queue and creating tickets.
           For each email source supported, we mock the backend to provide
           authentically formatted responses containing our test data."""

        # example email text from Django docs: https://docs.djangoproject.com/en/1.10/ref/unicode/
        test_email_from = "Arnbjörg Ráðormsdóttir <arnbjorg@example.com>"
        test_email_subject = "My visit to Sør-Trøndelag"
        test_email_body = "Unicode helpdesk comment with an s-hat (ŝ) via email."
        test_email = "To: helpdesk@example.com\nFrom: " + test_email_from + "\nSubject: " + test_email_subject + "\n\n" + test_email_body
        test_mail_len = len(test_email)

        if self.socks:
            from socks import ProxyConnectionError
            with self.assertRaisesRegex(ProxyConnectionError, '%s:%s' % (unrouted_socks_server, unused_port)):
                call_command('get_email')

        else:
            # Test local email reading
            if self.method == 'local':
                with mock.patch('os.listdir') as mocked_listdir, \
                        mock.patch('helpdesk.email.isfile') as mocked_isfile, \
                        mock.patch('builtins.open', mock.mock_open(read_data=test_email)), \
                        mock.patch('os.unlink'):
                    mocked_isfile.return_value = True
                    mocked_listdir.return_value = ['filename1', 'filename2']

                    call_command('get_email')

                    mocked_listdir.assert_called_with('/var/lib/mail/helpdesk/')
                    mocked_isfile.assert_any_call('/var/lib/mail/helpdesk/filename1')
                    mocked_isfile.assert_any_call('/var/lib/mail/helpdesk/filename2')

            elif self.method == 'pop3':
                # mock poplib.POP3's list and retr methods to provide responses as per RFC 1939
                pop3_emails = {
                    '1': ("+OK", test_email.split('\n')),
                    '2': ("+OK", test_email.split('\n')),
                }
                pop3_mail_list = ("+OK 2 messages", ("1 %d" % test_mail_len, "2 %d" % test_mail_len))
                mocked_poplib_server = mock.Mock()
                mocked_poplib_server.list = mock.Mock(return_value=pop3_mail_list)
                mocked_poplib_server.retr = mock.Mock(side_effect=lambda x: pop3_emails[x])
                with mock.patch('helpdesk.email.poplib', autospec=True) as mocked_poplib:
                    mocked_poplib.POP3 = mock.Mock(return_value=mocked_poplib_server)
                    call_command('get_email')

            elif self.method == 'imap':
                # mock imaplib.IMAP4's search and fetch methods with responses from RFC 3501
                imap_emails = {
                    "1": ("OK", (("1", test_email),)),
                    "2": ("OK", (("2", test_email),)),
                }
                imap_mail_list = ("OK", ("1 2",))
                mocked_imaplib_server = mock.Mock()
                mocked_imaplib_server.search = mock.Mock(return_value=imap_mail_list)

                # we ignore the second arg as the data item/mime-part is constant (RFC822)
                mocked_imaplib_server.fetch = mock.Mock(side_effect=lambda x, _: imap_emails[x])
                with mock.patch('helpdesk.email.imaplib', autospec=True) as mocked_imaplib:
                    mocked_imaplib.IMAP4 = mock.Mock(return_value=mocked_imaplib_server)
                    call_command('get_email')

            ticket1 = get_object_or_404(Ticket, pk=1)
            self.assertEqual(ticket1.ticket_for_url, "QQ-%s" % ticket1.id)
            self.assertEqual(ticket1.title, test_email_subject)
            self.assertEqual(ticket1.description, test_email_body)

            ticket2 = get_object_or_404(Ticket, pk=2)
            self.assertEqual(ticket2.ticket_for_url, "QQ-%s" % ticket2.id)
            self.assertEqual(ticket2.title, test_email_subject)
            self.assertEqual(ticket2.description, test_email_body)

    def test_commas_in_mail_headers(self):
        """Tests correctly decoding mail headers when a comma is encoded into
           UTF-8. See bug report #832."""

        # example email text from Django docs: https://docs.djangoproject.com/en/1.10/ref/unicode/
        test_email_from = "Bernard-Bouissières, Benjamin <bbb@example.com>"
        test_email_subject = "Commas in From lines"
        test_email_body = "Testing commas in from email UTF-8."
        test_email = "To: helpdesk@example.com\nFrom: " + test_email_from + "\nSubject: " + test_email_subject + "\n\n" + test_email_body
        test_mail_len = len(test_email)

        if self.socks:
            from socks import ProxyConnectionError
            with self.assertRaisesRegex(ProxyConnectionError, '%s:%s' % (unrouted_socks_server, unused_port)):
                call_command('get_email')

        else:
            # Test local email reading
            if self.method == 'local':
                with mock.patch('os.listdir') as mocked_listdir, \
                        mock.patch('helpdesk.email.isfile') as mocked_isfile, \
                        mock.patch('builtins.open' if six.PY3 else '__builtin__.open', mock.mock_open(read_data=test_email)), \
                        mock.patch('os.unlink'):
                    mocked_isfile.return_value = True
                    mocked_listdir.return_value = ['filename1', 'filename2']

                    call_command('get_email')

                    mocked_listdir.assert_called_with('/var/lib/mail/helpdesk/')
                    mocked_isfile.assert_any_call('/var/lib/mail/helpdesk/filename1')
                    mocked_isfile.assert_any_call('/var/lib/mail/helpdesk/filename2')

            elif self.method == 'pop3':
                # mock poplib.POP3's list and retr methods to provide responses as per RFC 1939
                pop3_emails = {
                    '1': ("+OK", test_email.split('\n')),
                    '2': ("+OK", test_email.split('\n')),
                }
                pop3_mail_list = ("+OK 2 messages", ("1 %d" % test_mail_len, "2 %d" % test_mail_len))
                mocked_poplib_server = mock.Mock()
                mocked_poplib_server.list = mock.Mock(return_value=pop3_mail_list)
                mocked_poplib_server.retr = mock.Mock(side_effect=lambda x: pop3_emails[x])
                with mock.patch('helpdesk.email.poplib', autospec=True) as mocked_poplib:
                    mocked_poplib.POP3 = mock.Mock(return_value=mocked_poplib_server)
                    call_command('get_email')

            elif self.method == 'imap':
                # mock imaplib.IMAP4's search and fetch methods with responses from RFC 3501
                imap_emails = {
                    "1": ("OK", (("1", test_email),)),
                    "2": ("OK", (("2", test_email),)),
                }
                imap_mail_list = ("OK", ("1 2",))
                mocked_imaplib_server = mock.Mock()
                mocked_imaplib_server.search = mock.Mock(return_value=imap_mail_list)

                # we ignore the second arg as the data item/mime-part is constant (RFC822)
                mocked_imaplib_server.fetch = mock.Mock(side_effect=lambda x, _: imap_emails[x])
                with mock.patch('helpdesk.email.imaplib', autospec=True) as mocked_imaplib:
                    mocked_imaplib.IMAP4 = mock.Mock(return_value=mocked_imaplib_server)
                    call_command('get_email')

            ticket1 = get_object_or_404(Ticket, pk=1)
            self.assertEqual(ticket1.ticket_for_url, "QQ-%s" % ticket1.id)
            self.assertEqual(ticket1.submitter_email, 'bbb@example.com')
            self.assertEqual(ticket1.title, test_email_subject)
            self.assertEqual(ticket1.description, test_email_body)

            ticket2 = get_object_or_404(Ticket, pk=2)
            self.assertEqual(ticket2.ticket_for_url, "QQ-%s" % ticket2.id)
            self.assertEqual(ticket2.submitter_email, 'bbb@example.com')
            self.assertEqual(ticket2.title, test_email_subject)
            self.assertEqual(ticket2.description, test_email_body)

    def test_read_email_with_template_tag(self):
        """Tests reading plain text emails from a queue and creating tickets,
           except this time the email body contains a Django template tag.
           For each email source supported, we mock the backend to provide
           authentically formatted responses containing our test data."""

        # example email text from Django docs: https://docs.djangoproject.com/en/1.10/ref/unicode/
        test_email_from = "Arnbjörg Ráðormsdóttir <arnbjorg@example.com>"
        test_email_subject = "My visit to Sør-Trøndelag"
        test_email_body = "Reporting some issue with the template tag: {% if helpdesk %}."
        test_email = "To: helpdesk@example.com\nFrom: " + test_email_from + "\nSubject: " + test_email_subject + "\n\n" + test_email_body
        test_mail_len = len(test_email)

        if self.socks:
            from socks import ProxyConnectionError
            with self.assertRaisesRegex(ProxyConnectionError, '%s:%s' % (unrouted_socks_server, unused_port)):
                call_command('get_email')

        else:
            # Test local email reading
            if self.method == 'local':
                with mock.patch('os.listdir') as mocked_listdir, \
                        mock.patch('helpdesk.email.isfile') as mocked_isfile, \
                        mock.patch('builtins.open', mock.mock_open(read_data=test_email)), \
                        mock.patch('os.unlink'):
                    mocked_isfile.return_value = True
                    mocked_listdir.return_value = ['filename1', 'filename2']

                    call_command('get_email')

                    mocked_listdir.assert_called_with('/var/lib/mail/helpdesk/')
                    mocked_isfile.assert_any_call('/var/lib/mail/helpdesk/filename1')
                    mocked_isfile.assert_any_call('/var/lib/mail/helpdesk/filename2')

            elif self.method == 'pop3':
                # mock poplib.POP3's list and retr methods to provide responses as per RFC 1939
                pop3_emails = {
                    '1': ("+OK", test_email.split('\n')),
                    '2': ("+OK", test_email.split('\n')),
                }
                pop3_mail_list = ("+OK 2 messages", ("1 %d" % test_mail_len, "2 %d" % test_mail_len))
                mocked_poplib_server = mock.Mock()
                mocked_poplib_server.list = mock.Mock(return_value=pop3_mail_list)
                mocked_poplib_server.retr = mock.Mock(side_effect=lambda x: pop3_emails[x])
                with mock.patch('helpdesk.email.poplib', autospec=True) as mocked_poplib:
                    mocked_poplib.POP3 = mock.Mock(return_value=mocked_poplib_server)
                    call_command('get_email')

            elif self.method == 'imap':
                # mock imaplib.IMAP4's search and fetch methods with responses from RFC 3501
                imap_emails = {
                    "1": ("OK", (("1", test_email),)),
                    "2": ("OK", (("2", test_email),)),
                }
                imap_mail_list = ("OK", ("1 2",))
                mocked_imaplib_server = mock.Mock()
                mocked_imaplib_server.search = mock.Mock(return_value=imap_mail_list)

                # we ignore the second arg as the data item/mime-part is constant (RFC822)
                mocked_imaplib_server.fetch = mock.Mock(side_effect=lambda x, _: imap_emails[x])
                with mock.patch('helpdesk.email.imaplib', autospec=True) as mocked_imaplib:
                    mocked_imaplib.IMAP4 = mock.Mock(return_value=mocked_imaplib_server)
                    call_command('get_email')

            ticket1 = get_object_or_404(Ticket, pk=1)
            self.assertEqual(ticket1.ticket_for_url, "QQ-%s" % ticket1.id)
            self.assertEqual(ticket1.title, test_email_subject)
            self.assertEqual(ticket1.description, test_email_body)

            ticket2 = get_object_or_404(Ticket, pk=2)
            self.assertEqual(ticket2.ticket_for_url, "QQ-%s" % ticket2.id)
            self.assertEqual(ticket2.title, test_email_subject)
            self.assertEqual(ticket2.description, test_email_body)

    def test_read_html_multipart_email(self):
        """Tests reading multipart MIME (HTML body and plain text alternative)
           emails from a queue and creating tickets.
           For each email source supported, we mock the backend to provide
           authentically formatted responses containing our test data."""

        # example email text from Python docs: https://docs.python.org/3/library/email-examples.html
        from email.mime.multipart import MIMEMultipart
        from email.mime.text import MIMEText

        me = "my@example.com"
        you = "your@example.com"
        # NOTE: CC'd emails need to be alphabetical and tested as such!
        # implementation uses sets, so only way to ensure tickets created
        # in right order is to change set to list and sort it
        cc_one = "nobody@example.com"
        cc_two = "other@example.com"
        cc = cc_one + ", " + cc_two
        subject = "Link"

        # Create message container - the correct MIME type is multipart/alternative.
        msg = MIMEMultipart('alternative')
        msg['Subject'] = subject
        msg['From'] = me
        msg['To'] = you
        msg['Cc'] = cc

        # Create the body of the message (a plain-text and an HTML version).
        text = "Hi!\nHow are you?\nHere is the link you wanted:\nhttps://www.python.org"
        html = """\
        <html>
        <head></head>
        <body>
            <p>Hi!<br>
            How are you?<br>
            Here is the <a href="https://www.python.org">link</a> you wanted.
            </p>
        </body>
        </html>
        """

        # Record the MIME types of both parts - text/plain and text/html.
        part1 = MIMEText(text, 'plain')
        part2 = MIMEText(html, 'html')

        # Attach parts into message container.
        # According to RFC 2046, the last part of a multipart message, in this case
        # the HTML message, is best and preferred.
        msg.attach(part1)
        msg.attach(part2)

        test_mail_len = len(msg)

        if self.socks:
            from socks import ProxyConnectionError
            with self.assertRaisesRegex(ProxyConnectionError, '%s:%s' % (unrouted_socks_server, unused_port)):
                call_command('get_email')

        else:
            # Test local email reading
            if self.method == 'local':
                with mock.patch('os.listdir') as mocked_listdir, \
                        mock.patch('helpdesk.email.isfile') as mocked_isfile, \
                        mock.patch('builtins.open', mock.mock_open(read_data=msg.as_string())), \
                        mock.patch('os.unlink'):
                    mocked_isfile.return_value = True
                    mocked_listdir.return_value = ['filename1', 'filename2']

                    call_command('get_email')

                    mocked_listdir.assert_called_with('/var/lib/mail/helpdesk/')
                    mocked_isfile.assert_any_call('/var/lib/mail/helpdesk/filename1')
                    mocked_isfile.assert_any_call('/var/lib/mail/helpdesk/filename2')

            elif self.method == 'pop3':
                # mock poplib.POP3's list and retr methods to provide responses as per RFC 1939
                pop3_emails = {
                    '1': ("+OK", msg.as_string().split('\n')),
                    '2': ("+OK", msg.as_string().split('\n')),
                }
                pop3_mail_list = ("+OK 2 messages", ("1 %d" % test_mail_len, "2 %d" % test_mail_len))
                mocked_poplib_server = mock.Mock()
                mocked_poplib_server.list = mock.Mock(return_value=pop3_mail_list)
                mocked_poplib_server.retr = mock.Mock(side_effect=lambda x: pop3_emails[x])
                with mock.patch('helpdesk.email.poplib', autospec=True) as mocked_poplib:
                    mocked_poplib.POP3 = mock.Mock(return_value=mocked_poplib_server)
                    call_command('get_email')

            elif self.method == 'imap':
                # mock imaplib.IMAP4's search and fetch methods with responses from RFC 3501
                imap_emails = {
                    "1": ("OK", (("1", msg.as_string()),)),
                    "2": ("OK", (("2", msg.as_string()),)),
                }
                imap_mail_list = ("OK", ("1 2",))
                mocked_imaplib_server = mock.Mock()
                mocked_imaplib_server.search = mock.Mock(return_value=imap_mail_list)

                # we ignore the second arg as the data item/mime-part is constant (RFC822)
                mocked_imaplib_server.fetch = mock.Mock(side_effect=lambda x, _: imap_emails[x])
                with mock.patch('helpdesk.email.imaplib', autospec=True) as mocked_imaplib:
                    mocked_imaplib.IMAP4 = mock.Mock(return_value=mocked_imaplib_server)
                    call_command('get_email')

            ticket1 = get_object_or_404(Ticket, pk=1)
            self.assertEqual(ticket1.ticket_for_url, "QQ-%s" % ticket1.id)
            self.assertEqual(ticket1.title, subject)
            # plain text should become description
            self.assertEqual(ticket1.description, text)
            # HTML MIME part should be attached to follow up
            followup1 = get_object_or_404(FollowUp, pk=1)
            self.assertEqual(followup1.ticket.id, 1)
            attach1 = get_object_or_404(FollowUpAttachment, pk=1)
            self.assertEqual(attach1.followup.id, 1)
            self.assertEqual(attach1.filename, 'email_html_body.html')
            cc0 = get_object_or_404(TicketCC, pk=1)
            self.assertEqual(cc0.email, you)
            cc1 = get_object_or_404(TicketCC, pk=2)
            self.assertEqual(cc1.email, cc_one)
            cc2 = get_object_or_404(TicketCC, pk=3)
            self.assertEqual(cc2.email, cc_two)
            self.assertEqual(len(TicketCC.objects.filter(ticket=1)), 3)

            ticket2 = get_object_or_404(Ticket, pk=2)
            self.assertEqual(ticket2.ticket_for_url, "QQ-%s" % ticket2.id)
            self.assertEqual(ticket2.title, subject)
            # plain text should become description
            self.assertEqual(ticket2.description, text)
            # HTML MIME part should be attached to follow up
            followup2 = get_object_or_404(FollowUp, pk=2)
            self.assertEqual(followup2.ticket.id, 2)
            attach2 = get_object_or_404(FollowUpAttachment, pk=2)
            self.assertEqual(attach2.followup.id, 2)
            self.assertEqual(attach2.filename, 'email_html_body.html')

    def test_read_pgp_signed_email(self):
        """Tests reading a PGP signed email to ensure we handle base64
           and PGP signatures appropriately."""

        # example email text from #567 on GitHub
        with open(os.path.join(THIS_DIR, "test_files/pgp.eml")) as fd:
            test_email = fd.read()
        test_mail_len = len(test_email)

        if self.socks:
            from socks import ProxyConnectionError
            with self.assertRaisesRegex(ProxyConnectionError, '%s:%s' % (unrouted_socks_server, unused_port)):
                call_command('get_email')

        else:
            # Test local email reading
            if self.method == 'local':
                with mock.patch('os.listdir') as mocked_listdir, \
                        mock.patch('helpdesk.email.isfile') as mocked_isfile, \
                        mock.patch('builtins.open', mock.mock_open(read_data=test_email)), \
                        mock.patch('os.unlink'):
                    mocked_isfile.return_value = True
                    mocked_listdir.return_value = ['filename1']

                    call_command('get_email')

                    mocked_listdir.assert_called_with('/var/lib/mail/helpdesk/')
                    mocked_isfile.assert_any_call('/var/lib/mail/helpdesk/filename1')

            elif self.method == 'pop3':
                # mock poplib.POP3's list and retr methods to provide responses as per RFC 1939
                pop3_emails = {
                    '1': ("+OK", test_email.split('\n')),
                }
                pop3_mail_list = ("+OK 1 message", ("1 %d" % test_mail_len))
                mocked_poplib_server = mock.Mock()
                mocked_poplib_server.list = mock.Mock(return_value=pop3_mail_list)
                mocked_poplib_server.retr = mock.Mock(side_effect=lambda x: pop3_emails['1'])
                with mock.patch('helpdesk.email.poplib', autospec=True) as mocked_poplib:
                    mocked_poplib.POP3 = mock.Mock(return_value=mocked_poplib_server)
                    call_command('get_email')

            elif self.method == 'imap':
                # mock imaplib.IMAP4's search and fetch methods with responses from RFC 3501
                imap_emails = {
                    "1": ("OK", (("1", test_email),)),
                }
                imap_mail_list = ("OK", ("1",))
                mocked_imaplib_server = mock.Mock()
                mocked_imaplib_server.search = mock.Mock(return_value=imap_mail_list)

                # we ignore the second arg as the data item/mime-part is constant (RFC822)
                mocked_imaplib_server.fetch = mock.Mock(side_effect=lambda x, _: imap_emails[x])
                with mock.patch('helpdesk.email.imaplib', autospec=True) as mocked_imaplib:
                    mocked_imaplib.IMAP4 = mock.Mock(return_value=mocked_imaplib_server)
                    call_command('get_email')

            ticket1 = get_object_or_404(Ticket, pk=1)
            self.assertEqual(ticket1.ticket_for_url, "QQ-%s" % ticket1.id)
            self.assertEqual(ticket1.title, "example email that crashes django-helpdesk get_email")
            self.assertEqual(ticket1.description, """hi, thanks for looking into this :)\n\nhttps://github.com/django-helpdesk/django-helpdesk/issues/567#issuecomment-342954233""")
            # MIME part should be attached to follow up
            followup1 = get_object_or_404(FollowUp, pk=1)
            self.assertEqual(followup1.ticket.id, 1)
            attach1 = get_object_or_404(FollowUpAttachment, pk=1)
            self.assertEqual(attach1.followup.id, 1)
            self.assertEqual(attach1.filename, 'part-1_signature.asc')
            self.assertEqual(attach1.file.read(), b"""-----BEGIN PGP SIGNATURE-----
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=6JeP
-----END PGP SIGNATURE-----
""")
            # should this be 'application/pgp-signature'?
            # self.assertEqual(attach1.mime_type, 'text/plain')


class GetEmailCCHandling(TestCase):
    """TestCase that checks CC handling in email. Needs its own test harness."""

    def setUp(self):
        self.temp_logdir = mkdtemp()

        kwargs = {
            "title": 'CC Queue',
            "slug": 'CC',
            "allow_public_submission": True,
            "allow_email_submission": True,
            "email_address": 'queue@example.com',
            "email_box_type": 'local',
            "email_box_local_dir": '/var/lib/mail/helpdesk/',
            "logging_dir": self.temp_logdir,
            "logging_type": 'none'
        }
        self.queue_public = Queue.objects.create(**kwargs)

        user1_kwargs = {
            'username': 'staff',
            'email': 'staff@example.com',
            'password': make_password('Test1234'),
            'is_staff': True,
            'is_superuser': False,
            'is_active': True
        }
        self.staff_user = User.objects.create(**user1_kwargs)

        user2_kwargs = {
            'username': 'assigned',
            'email': 'assigned@example.com',
            'password': make_password('Test1234'),
            'is_staff': True,
            'is_superuser': False,
            'is_active': True
        }
        self.assigned_user = User.objects.create(**user2_kwargs)

        user3_kwargs = {
            'username': 'observer',
            'email': 'observer@example.com',
            'password': make_password('Test1234'),
            'is_staff': True,
            'is_superuser': False,
            'is_active': True
        }
        self.observer_user = User.objects.create(**user3_kwargs)

        ticket_kwargs = {
            'title': 'Original Ticket',
            'queue': self.queue_public,
            'submitter_email': 'submitter@example.com',
            'assigned_to': self.assigned_user,
            'status': 1
        }
        self.original_ticket = Ticket.objects.create(**ticket_kwargs)

        cc_kwargs = {
            'ticket': self.original_ticket,
            'user': self.staff_user,
            'can_view': True,
            'can_update': True
        }
        self.original_cc = TicketCC.objects.create(**cc_kwargs)

    def tearDown(self):
        rmtree(self.temp_logdir)

    def test_read_email_cc(self):
        """Tests reading plain text emails from a queue and adding to a ticket,
           particularly to test appropriate handling of CC'd emails."""

        # first, check that test ticket exists
        ticket1 = get_object_or_404(Ticket, pk=1)
        self.assertEqual(ticket1.ticket_for_url, "CC-1")
        self.assertEqual(ticket1.title, "Original Ticket")
        # only the staff_user is CC'd for now
        self.assertEqual(len(TicketCC.objects.filter(ticket=1)), 1)
        ccstaff = get_object_or_404(TicketCC, pk=1)
        self.assertEqual(ccstaff.user, User.objects.get(username='staff'))
        self.assertEqual(ticket1.assigned_to, User.objects.get(username='assigned'))

        # example email text from Django docs: https://docs.djangoproject.com/en/1.10/ref/unicode/
        test_email_from = "submitter@example.com"
        # NOTE: CC emails are in alphabetical order and must be tested as such!
        # implementation uses sets, so only way to ensure tickets created
        # in right order is to change set to list and sort it
        test_email_cc_one = "Alice Ráðormsdóttir <alice@example.com>"
        test_email_cc_two = "nobody@example.com"
        test_email_cc_three = "other@example.com"
        test_email_cc_four = "someone@example.com"
        ticket_user_emails = "assigned@example.com, staff@example.com, submitter@example.com, observer@example.com, queue@example.com"
        test_email_subject = "[CC-1] My visit to Sør-Trøndelag"
        test_email_body = "Unicode helpdesk comment with an s-hat (ŝ) via email."
        test_email = "To: queue@example.com\nCc: " + test_email_cc_one + ", " + test_email_cc_one + ", " + test_email_cc_two + ", " + test_email_cc_three + "\nCC: " + test_email_cc_one + ", " + test_email_cc_three + ", " + test_email_cc_four + ", " + ticket_user_emails + "\nFrom: " + test_email_from + "\nSubject: " + test_email_subject + "\n\n" + test_email_body
        test_mail_len = len(test_email)

        with mock.patch('os.listdir') as mocked_listdir, \
                mock.patch('helpdesk.email.isfile') as mocked_isfile, \
                mock.patch('builtins.open', mock.mock_open(read_data=test_email)), \
                mock.patch('os.unlink'):
            mocked_isfile.return_value = True
            mocked_listdir.return_value = ['filename1']

            call_command('get_email')

            mocked_listdir.assert_called_with('/var/lib/mail/helpdesk/')
            mocked_isfile.assert_any_call('/var/lib/mail/helpdesk/filename1')

        # 9 unique email addresses are CC'd when all is done
        self.assertEqual(len(TicketCC.objects.filter(ticket=1)), 9)
        # next we make sure no duplicates were added, and the
        # staff users nor submitter were not re-added as email TicketCCs
        cc1 = get_object_or_404(TicketCC, pk=1)
        self.assertEqual(cc1.user, User.objects.get(username='staff'))
        cc2 = get_object_or_404(TicketCC, pk=2)
        self.assertEqual(cc2.email, "alice@example.com")
        cc3 = get_object_or_404(TicketCC, pk=3)
        self.assertEqual(cc3.email, test_email_cc_two)
        cc4 = get_object_or_404(TicketCC, pk=4)
        self.assertEqual(cc4.email, test_email_cc_three)
        cc5 = get_object_or_404(TicketCC, pk=5)
        self.assertEqual(cc5.email, test_email_cc_four)
        cc6 = get_object_or_404(TicketCC, pk=6)
        self.assertEqual(cc6.email, "assigned@example.com")
        cc7 = get_object_or_404(TicketCC, pk=7)
        self.assertEqual(cc7.email, "staff@example.com")
        cc8 = get_object_or_404(TicketCC, pk=8)
        self.assertEqual(cc8.email, "submitter@example.com")
        cc9 = get_object_or_404(TicketCC, pk=9)
        self.assertEqual(cc9.user, User.objects.get(username='observer'))
        self.assertEqual(cc9.email, "observer@example.com")


# build matrix of test cases
case_methods = [c[0] for c in Queue._meta.get_field('email_box_type').choices]

# uncomment if you want to run tests with socks - which is much slover
# case_socks = [False] + [c[0] for c in Queue._meta.get_field('socks_proxy_type').choices]
case_socks = [False]
case_matrix = list(itertools.product(case_methods, case_socks))

# Populate TestCases from the matrix of parameters
thismodule = sys.modules[__name__]
for method, socks in case_matrix:

    if method == "local" and socks:
        continue

    socks_str = "Nosocks"
    if socks:
        socks_str = socks.capitalize()
    test_name = str(
        "TestGetEmail%s%s" % (method.capitalize(), socks_str))

    cl = type(test_name, (GetEmailParametricTemplate, TestCase), {"method": method, "socks": socks})
    setattr(thismodule, test_name, cl)