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Update settings.rst with example for Ticket priority choices

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Sam Splunks 2024-01-24 11:14:05 +01:00 committed by GitHub
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@ -190,6 +190,17 @@ Options that change ticket properties
(4, _('4. Low')), (4, _('4. Low')),
(5, _('5. Very Low')), (5, _('5. Very Low')),
) )
If you have a new instance, you may override those settings but if you want to keep previous tickets priorities and add new choices, you may increment integer values like this::
HELPDESK_TICKET_PRIORITY_CHOICES = (
(1, _('1. Critical')),
(2, _('2. High')),
(3, _('3. Normal')),
(4, _('4. Low')),
(5, _('5. Very Low')),
(6, _('1. Cold')),
(7, _('2. Hot')),
)
Staff Ticket Creation Settings Staff Ticket Creation Settings
------------------------------ ------------------------------