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Merge 0.2.22 bugfix release updates, update copyright year in license, specify python 3.6 or above in setup

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Garret Wassermann 2020-07-30 04:46:15 -04:00
commit 2f788f2597
17 changed files with 2390 additions and 1642 deletions
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2
LICENSE
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@ -1,5 +1,5 @@
Copyright (c) 2008 Ross Poulton (Trading as Jutda), Copyright (c) 2008 Ross Poulton (Trading as Jutda),
Copyright (c) 2008-2019 django-helpdesk contributors. Copyright (c) 2008-2020 django-helpdesk contributors.
All rights reserved. All rights reserved.
Redistribution and use in source and binary forms, with or without modification, Redistribution and use in source and binary forms, with or without modification,

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demo/setup.py
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@ -19,9 +19,9 @@ AUTHOR = 'django-helpdesk team'
URL = 'https://github.com/django-helpdesk/django-helpdesk' URL = 'https://github.com/django-helpdesk/django-helpdesk'
CLASSIFIERS = ['Development Status :: 4 - Beta', CLASSIFIERS = ['Development Status :: 4 - Beta',
'License :: OSI Approved :: BSD License', 'License :: OSI Approved :: BSD License',
'Programming Language :: Python :: 3.5',
'Programming Language :: Python :: 3.6', 'Programming Language :: Python :: 3.6',
'Programming Language :: Python :: 3.7', 'Programming Language :: Python :: 3.7',
'Programming Language :: Python :: 3.8',
'Framework :: Django :: 2.0', 'Framework :: Django :: 2.0',
'Framework :: Django :: 2.1', 'Framework :: Django :: 2.1',
'Framework :: Django :: 2.2'] 'Framework :: Django :: 2.2']

4
docs/install.rst
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@ -101,11 +101,11 @@ errors with trying to create User settings.
(substitute www-data for the user / group that your web server runs as, eg 'apache' or 'httpd') (substitute www-data for the user / group that your web server runs as, eg 'apache' or 'httpd')
If all else fails ensure all users can write to it:: If all else fails, you could ensure all users can write to it::
chmod 777 attachments/ chmod 777 attachments/
This is NOT recommended, especially if you're on a shared server. But this is NOT recommended, especially if you're on a shared server.
6. Ensure that your ``attachments`` folder has directory listings turned off, to ensure users don't download files that they are not specifically linked to from their tickets. 6. Ensure that your ``attachments`` folder has directory listings turned off, to ensure users don't download files that they are not specifically linked to from their tickets.

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docs/settings.rst
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@ -82,6 +82,10 @@ These changes are visible throughout django-helpdesk
**Default:** ``HELPDESK_EMAIL_FALLBACK_LOCALE = "en"`` **Default:** ``HELPDESK_EMAIL_FALLBACK_LOCALE = "en"``
- **HELPDESK_MAX_EMAIL_ATTACHMENT_SIZE** Maximum size, in bytes, of file attachments that will be sent via email
**Default:** ``HELPDESK_MAX_EMAIL_ATTACHMENT_SIZE = 512000``
- **QUEUE_EMAIL_BOX_UPDATE_ONLY** Only process mail with a valid tracking ID; all other mail will be ignored instead of creating a new ticket. - **QUEUE_EMAIL_BOX_UPDATE_ONLY** Only process mail with a valid tracking ID; all other mail will be ignored instead of creating a new ticket.
**Default:** ``QUEUE_EMAIL_BOX_UPDATE_ONLY = False`` **Default:** ``QUEUE_EMAIL_BOX_UPDATE_ONLY = False``

8
helpdesk/email.py
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@ -439,7 +439,13 @@ def object_from_message(message, queue, logger):
sender = message.get('from', _('Unknown Sender')) sender = message.get('from', _('Unknown Sender'))
sender = decode_mail_headers(decodeUnknown(message.get_charset(), sender)) sender = decode_mail_headers(decodeUnknown(message.get_charset(), sender))
sender_email = email.utils.parseaddr(sender)[1] # to address bug #832, we wrap all the text in front of the email address in
# double quotes by using replace() on the email string. Then,
# take first item of list, second item of tuple is the actual email address.
# Note that the replace won't work on just an email with no real name,
# but the getaddresses() function seems to be able to handle just unclosed quotes
# correctly. Not ideal, but this seems to work for now.
sender_email = email.utils.getaddresses(['\"' + sender.replace('<', '\" <')])[0][1]
body_plain, body_html = '', '' body_plain, body_html = '', ''

96
helpdesk/fixtures/emailtemplate.json
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@ -28,9 +28,9 @@
"heading" : "Ticket Closed", "heading" : "Ticket Closed",
"subject" : "(Closed)", "subject" : "(Closed)",
"template_name" : "closed_cc", "template_name" : "closed_cc",
"html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hello,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ticket <i>{{ ticket.title }}</i> ('{{ ticket.title }}'){% if ticket.assigned_to %}, assigned to {{ ticket.get_assigned_to }}{% endif %} has been closed.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Queue</b>: {{ queue.title }}<br>\r\n<b>Title</b>: {{ ticket.title }}<br>\r\n<b>Opened</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Submitter</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priority</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Assigned to</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>View Online</a></b> to update this ticket (login required)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Just for reference, the original ticket description was:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">The resolution provided was:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">If you wish to view this ticket online, you can visit <a href='{{ ticket.staff_url }}'>{{ ticket.staff_url }}</a>.</p>", "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hello,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ticket <i>{{ ticket.ticket }}</i> ('{{ ticket.title }}'){% if ticket.assigned_to %}, assigned to {{ ticket.get_assigned_to }}{% endif %} has been closed.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Queue</b>: {{ queue.title }}<br>\r\n<b>Title</b>: {{ ticket.title }}<br>\r\n<b>Opened</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Submitter</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priority</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Assigned to</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>View Online</a></b> to update this ticket (login required)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Just for reference, the original ticket description was:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">The resolution provided was:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">If you wish to view this ticket online, you can visit <a href='{{ ticket.staff_url }}'>{{ ticket.staff_url }}</a>.</p>",
"locale" : "en", "locale" : "en",
"plain_text" : "Hello,\r\n\r\nTicket {{ ticket.title }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, assigned to {{ ticket.assigned_to }}{% endif %} has been closed.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nThe original description was:\r\n\r\n{{ ticket.description }}\r\n\r\nThe resolution provided was:\r\n\r\n{{ resolution }}\r\n\r\n" "plain_text" : "Hello,\r\n\r\nTicket {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, assigned to {{ ticket.assigned_to }}{% endif %} has been closed.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nThe original description was:\r\n\r\n{{ ticket.description }}\r\n\r\nThe resolution provided was:\r\n\r\n{{ resolution }}\r\n\r\n"
}, },
"pk" : 3, "pk" : 3,
"model" : "helpdesk.emailtemplate" "model" : "helpdesk.emailtemplate"
@ -222,7 +222,7 @@
"template_name" : "closed_cc", "template_name" : "closed_cc",
"subject" : " ", "subject" : " ",
"html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Здравствуйте,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Заявка <i>{{ ticket.title }}</i> (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, присвоенная {{ ticket.get_assigned_to }}{% endif %} была закрыта.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>ID заявки</b>: {{ ticket.ticket }}<br>\r\n<b>Очередь</b>: {{ queue.title }}<br>\r\n<b>Заголовок</b>: {{ ticket.title }}<br>\r\n<b>Создана</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Автор заявки</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Приоритет</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Статус</b>: {{ ticket.get_status }}<br>\r\n<b>Присвоена</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href=\"{{ ticket.staff_url }}\">Перейти к заявке</a></b> to оставить комментарий (требуется авторизация)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Изначальное описание:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;>{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=font-family: sans-serif; font-size: 1em;\">Было принято следующее решение:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Перейти к заявке <a href=\"{{ ticket.staff_url }}\">{{ ticket.staff_url }}</a>.</p>", "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Здравствуйте,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Заявка <i>{{ ticket.title }}</i> (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, присвоенная {{ ticket.get_assigned_to }}{% endif %} была закрыта.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>ID заявки</b>: {{ ticket.ticket }}<br>\r\n<b>Очередь</b>: {{ queue.title }}<br>\r\n<b>Заголовок</b>: {{ ticket.title }}<br>\r\n<b>Создана</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Автор заявки</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Приоритет</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Статус</b>: {{ ticket.get_status }}<br>\r\n<b>Присвоена</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href=\"{{ ticket.staff_url }}\">Перейти к заявке</a></b> to оставить комментарий (требуется авторизация)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Изначальное описание:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;>{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=font-family: sans-serif; font-size: 1em;\">Было принято следующее решение:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Перейти к заявке <a href=\"{{ ticket.staff_url }}\">{{ ticket.staff_url }}</a>.</p>",
"plain_text" : "Здравствуйте,\r\n\r\nЗаявка {{ ticket.title }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, присвоенная {{ ticket.assigned_to }}{% endif %} была закрыта.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }} (требуется авторизация)\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}\r\n\r\nБыло предложено следующее решение:\r\n\r\n{{ resolution }}", "plain_text" : "Здравствуйте,\r\n\r\nЗаявка {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, присвоенная {{ ticket.assigned_to }}{% endif %} была закрыта.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }} (требуется авторизация)\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}\r\n\r\nБыло предложено следующее решение:\r\n\r\n{{ resolution }}",
"locale" : "ru" "locale" : "ru"
}, },
"pk" : 19 "pk" : 19
@ -413,9 +413,9 @@
"template_name" : "closed_cc", "template_name" : "closed_cc",
"heading" : "Ticket geschlossen", "heading" : "Ticket geschlossen",
"subject" : "(Geschlossen)", "subject" : "(Geschlossen)",
"html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hallo,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ticket <i>{{ ticket.title }}</i> ('{{ ticket.title }}'){% if ticket.assigned_to %}, zugewiesen an {{ ticket.get_assigned_to }}{% endif %} wurde geschlossen.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Ticketsammlung</b>: {{ queue.title }}<br>\r\n<b>Titel</b>: {{ ticket.title }}<br>\r\n<b>Eröffnet</b>: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}<br>\r\n<b>Ersteller</b>: {{ ticket.submitter_email|default:\"Unbekannt\" }}<br>\r\n<b>Priorität</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Zugewiesen an</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Online ansehen</a></b> um dieses Ticket zu aktualisieren (Login erforderlich)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Die ursprüngliche Ticketbeschreibung war:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Die Lösung war:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Sie können dieses Ticket unter folgendem Link online ansehen: <a href='{{ ticket.staff_url }}'>{{ ticket.staff_url }}</a>.</p>", "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hallo,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ticket <i>{{ ticket.ticket }}</i> ('{{ ticket.title }}'){% if ticket.assigned_to %}, zugewiesen an {{ ticket.get_assigned_to }}{% endif %} wurde geschlossen.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Ticketsammlung</b>: {{ queue.title }}<br>\r\n<b>Titel</b>: {{ ticket.title }}<br>\r\n<b>Eröffnet</b>: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}<br>\r\n<b>Ersteller</b>: {{ ticket.submitter_email|default:\"Unbekannt\" }}<br>\r\n<b>Priorität</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Zugewiesen an</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Online ansehen</a></b> um dieses Ticket zu aktualisieren (Login erforderlich)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Die ursprüngliche Ticketbeschreibung war:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Die Lösung war:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Sie können dieses Ticket unter folgendem Link online ansehen: <a href='{{ ticket.staff_url }}'>{{ ticket.staff_url }}</a>.</p>",
"locale" : "de", "locale" : "de",
"plain_text" : "Hallo,\r\n\r\nTicket {{ ticket.title }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, zugewiesen an {{ ticket.assigned_to }}{% endif %} wurde geschlossen.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nDie ursprüngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\nDie Lösung war:\r\n\r\n{{ resolution }}\r\n\r\n" "plain_text" : "Hallo,\r\n\r\nTicket {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, zugewiesen an {{ ticket.assigned_to }}{% endif %} wurde geschlossen.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nDie ursprüngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\nDie Lösung war:\r\n\r\n{{ resolution }}\r\n\r\n"
}, },
"pk" : 35 "pk" : 35
}, },
@ -579,11 +579,11 @@
"model" : "helpdesk.emailtemplate", "model" : "helpdesk.emailtemplate",
"fields" : { "fields" : {
"locale" : "fr", "locale" : "fr",
"plain_text" : "Bonjour,\r\n\r\nCe courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") par {{ ticket.submitter_email }} {% if ticket.assigned_to %} a été assigné à {{ ticket.assigned_to }}{% else %} n'est plus assigné à personne{% endif %}.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}\r\n\r\n", "plain_text" : "Bonjour,\r\n\r\nCe courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") par {{ ticket.submitter_email }} {% if ticket.assigned_to %}a été assigné à {{ ticket.assigned_to }}{% else %}n'est plus assigné à personne{% endif %}.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l j F Y à H:i\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}\r\n\r\n",
"heading" : "Ticket Assigné", "heading" : "Ticket Assigné",
"subject" : "(Assigné)", "subject" : "(Assigné)",
"template_name" : "assigned_cc", "template_name" : "assigned_cc",
"html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ce courriel indicatif permet de vous prévenir que le ticket <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>) par {{ ticket.submitter_email }} {% if ticket.assigned_to %}a été assigné à {{ ticket.assigned_to }}{% else %} n'est plus assigné à personne{% endif %}.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>File d'attente</b>&nbsp;: {{ ticket.ticket }}<br>\r\n<b>Queue</b>&nbsp;: {{ queue.title }}<br>\r\n<b>Titre</b>&nbsp;: {{ ticket.title }}<br>\r\n<b>Ouvert le</b>&nbsp;: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Soumis par</b>&nbsp;: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorité</b>&nbsp;: {{ ticket.get_priority_display }}<br>\r\n<b>Statut</b>&nbsp;: {{ ticket.get_status }}<br>\r\n<b>Assigné à</b>&nbsp;: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Voir le ticket en ligne</a></b> pour le mettre à jour (après authentification)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Pour mémoire, la description originelle était&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>" "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ce courriel indicatif permet de vous prévenir que le ticket <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>) par {{ ticket.submitter_email }} {% if ticket.assigned_to %}a été assigné à {{ ticket.assigned_to }}{% else %} n'est plus assigné à personne{% endif %}.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>File d'attente</b>&nbsp;: {{ ticket.ticket }}<br>\r\n<b>Queue</b>&nbsp;: {{ queue.title }}<br>\r\n<b>Titre</b>&nbsp;: {{ ticket.title }}<br>\r\n<b>Ouvert le</b>&nbsp;: {{ ticket.created|date:\"l j F Y à H:i\" }}<br>\r\n<b>Soumis par</b>&nbsp;: {{ ticket.submitter_email|default:\"Inconnu\" }}<br>\r\n<b>Priorité</b>&nbsp;: {{ ticket.get_priority_display }}<br>\r\n<b>Statut</b>&nbsp;: {{ ticket.get_status }}<br>\r\n<b>Assigné à</b>&nbsp;: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Voir le ticket en ligne</a></b> pour le mettre à jour (après authentification)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Pour mémoire, la description originelle était&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>"
}, },
"pk" : 49 "pk" : 49
}, },
@ -591,22 +591,22 @@
"pk" : 50, "pk" : 50,
"fields" : { "fields" : {
"locale" : "fr", "locale" : "fr",
"plain_text" : "Bonjour,\r\n\r\nCe courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") pour {{ ticket.submitter_email }} vous a été assigné.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}", "plain_text" : "Bonjour,\r\n\r\nCe courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") pour {{ ticket.submitter_email }} vous a été assigné.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l j F Y à H:i\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}",
"template_name" : "assigned_owner", "template_name" : "assigned_owner",
"heading" : "Le ticket vous est assigné", "heading" : "Le ticket vous est assigné",
"subject" : "(Pour vous)", "subject" : "(Pour vous)",
"html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ce courriel indicatif permet de vous prévenir que le ticket <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>) pour {{ ticket.submitter_email }} <b>vous</b> a été assigné.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>File d'attente</b>&nbsp;: {{ ticket.ticket }}<br>\r\n<b>Queue</b>&nbsp;: {{ queue.title }}<br>\r\n<b>Titre</b>&nbsp;: {{ ticket.title }}<br>\r\n<b>Ouvert le</b>&nbsp;: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Soumis par</b>&nbsp;: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorité</b>&nbsp;: {{ ticket.get_priority_display }}<br>\r\n<b>Statut</b>&nbsp;: {{ ticket.get_status }}<br>\r\n<b>Assigné à</b>&nbsp;: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Voir le ticket en ligne</a></b> pour le mettre à jour (après authentification)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Pour mémoire, la description originelle était&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>" "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ce courriel indicatif permet de vous prévenir que le ticket <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>) pour {{ ticket.submitter_email }} <b>vous</b> a été assigné.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>File d'attente</b>&nbsp;: {{ ticket.ticket }}<br>\r\n<b>Queue</b>&nbsp;: {{ queue.title }}<br>\r\n<b>Titre</b>&nbsp;: {{ ticket.title }}<br>\r\n<b>Ouvert le</b>&nbsp;: {{ ticket.created|date:\"l j F Y à H:i\" }}<br>\r\n<b>Soumis par</b>&nbsp;: {{ ticket.submitter_email|default:\"Inconnu\" }}<br>\r\n<b>Priorité</b>&nbsp;: {{ ticket.get_priority_display }}<br>\r\n<b>Statut</b>&nbsp;: {{ ticket.get_status }}<br>\r\n<b>Assigné à</b>&nbsp;: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Voir le ticket en ligne</a></b> pour le mettre à jour (après authentification)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Pour mémoire, la description originelle était&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>"
}, },
"model" : "helpdesk.emailtemplate" "model" : "helpdesk.emailtemplate"
}, },
{ {
"pk" : 51, "pk" : 51,
"fields" : { "fields" : {
"html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Le ticket <i>{{ ticket.title }}</i> ('{{ ticket.title }}'){% if ticket.assigned_to %}, assigné à {{ ticket.get_assigned_to }}{% endif %} a été fermé.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>File d'attente</b>&nbsp;: {{ ticket.ticket }}<br>\r\n<b>Queue</b>&nbsp;: {{ queue.title }}<br>\r\n<b>Titre</b>&nbsp;: {{ ticket.title }}<br>\r\n<b>Ouvert le</b>&nbsp;: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Soumis par</b>&nbsp;: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorité</b>&nbsp;: {{ ticket.get_priority_display }}<br>\r\n<b>Statut</b>&nbsp;: {{ ticket.get_status }}<br>\r\n<b>Assigné à</b>&nbsp;: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Voir le ticket en ligne</a></b> pour le mettre à jour (après authentification)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Pour mémoire, la description originelle était&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La motivation de résolution est:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>", "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Le ticket <i>{{ ticket.ticket }}</i> ('{{ ticket.title }}'){% if ticket.assigned_to %}, assigné à {{ ticket.get_assigned_to }}{% endif %} a été fermé.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>File d'attente</b>&nbsp;: {{ ticket.ticket }}<br>\r\n<b>Queue</b>&nbsp;: {{ queue.title }}<br>\r\n<b>Titre</b>&nbsp;: {{ ticket.title }}<br>\r\n<b>Ouvert le</b>&nbsp;: {{ ticket.created|date:\"l j F Y à H:i\" }}<br>\r\n<b>Soumis par</b>&nbsp;: {{ ticket.submitter_email|default:\"Inconnu\" }}<br>\r\n<b>Priorité</b>&nbsp;: {{ ticket.get_priority_display }}<br>\r\n<b>Statut</b>&nbsp;: {{ ticket.get_status }}<br>\r\n<b>Assigné à</b>&nbsp;: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Voir le ticket en ligne</a></b> pour le mettre à jour (après authentification)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Pour mémoire, la description originelle était&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La résolution est :</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>",
"heading" : "Ticket Fermé", "heading" : "Ticket Fermé",
"subject" : "(Fermé)", "subject" : "(Fermé)",
"template_name" : "closed_cc", "template_name" : "closed_cc",
"plain_text" : "Bonjour,\r\n\r\nLe ticket {{ ticket.title }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, assigné à {{ ticket.assigned_to }}{% endif %} a été fermé.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}\r\n\r\nLa motivation de résolution est:\r\n\r\n{{ resolution }}\r\n\r\n", "plain_text" : "Bonjour,\r\n\r\nLe ticket {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, assigné à {{ ticket.assigned_to }}{% endif %} a été fermé.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l j F Y à H:i\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}\r\n\r\nLa résolution est :\r\n\r\n{{ resolution }}\r\n\r\n",
"locale" : "fr" "locale" : "fr"
}, },
"model" : "helpdesk.emailtemplate" "model" : "helpdesk.emailtemplate"
@ -615,18 +615,18 @@
"model" : "helpdesk.emailtemplate", "model" : "helpdesk.emailtemplate",
"pk" : 52, "pk" : 52,
"fields" : { "fields" : {
"plain_text" : "Bonjour,\r\n\r\nLe ticket suivant qui vous est actuellement assigné a été fermé.\r\n\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }} (authentification obligatoire)\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}\r\n\r\nLa motivation de résolution est:\r\n\r\n{{ resolution }}", "plain_text" : "Bonjour,\r\n\r\nLe ticket suivant qui vous est actuellement assigné a été fermé.\r\n\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l j F Y à H:i\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }} (authentification obligatoire)\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}\r\n\r\nLa résolution est :\r\n\r\n{{ resolution }}",
"locale" : "fr", "locale" : "fr",
"subject" : "(Fermé - à vous)", "subject" : "(Fermé - à vous)",
"heading" : "Ticket Fermé", "heading" : "Ticket Fermé",
"template_name" : "closed_owner", "template_name" : "closed_owner",
"html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\nLe ticket suivant qui vous est actuellement assigné a été fermé.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>File d'attente</b>&nbsp;: {{ ticket.ticket }}<br>\r\n<b>Queue</b>&nbsp;: {{ queue.title }}<br>\r\n<b>Titre</b>&nbsp;: {{ ticket.title }}<br>\r\n<b>Ouvert le</b>&nbsp;: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Soumis par</b>&nbsp;: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorité</b>&nbsp;: {{ ticket.get_priority_display }}<br>\r\n<b>Statut</b>&nbsp;: {{ ticket.get_status }}<br>\r\n<b>Assigné à</b>&nbsp;: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Voir le ticket en ligne</a></b> pour le mettre à jour (après authentification)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Pour mémoire, la description originelle était&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La motivation de résolution est:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n" "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\nLe ticket suivant qui vous est actuellement assigné a été fermé.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>File d'attente</b>&nbsp;: {{ ticket.ticket }}<br>\r\n<b>Queue</b>&nbsp;: {{ queue.title }}<br>\r\n<b>Titre</b>&nbsp;: {{ ticket.title }}<br>\r\n<b>Ouvert le</b>&nbsp;: {{ ticket.created|date:\"l j F Y à H:i\" }}<br>\r\n<b>Soumis par</b>&nbsp;: {{ ticket.submitter_email|default:\"Inconnu\" }}<br>\r\n<b>Priorité</b>&nbsp;: {{ ticket.get_priority_display }}<br>\r\n<b>Statut</b>&nbsp;: {{ ticket.get_status }}<br>\r\n<b>Assigné à</b>&nbsp;: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Voir le ticket en ligne</a></b> pour le mettre à jour (après authentification)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Pour mémoire, la description originelle était&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La résolution est :</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n"
} }
}, },
{ {
"model" : "helpdesk.emailtemplate", "model" : "helpdesk.emailtemplate",
"fields" : { "fields" : {
"html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Vous avez récemment ouvert chez nous un ticket dont le sujet est <i>{{ ticket.title }}</i>. Ce courriel vous confirme que ce ticket a été fermé.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;>\"La résolution a été motivée ainsi&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Vous pouvez visualiser ce ticket en ligne, en vous rendant à l'adresse <a href=\"{{ ticket.ticket_url }}\">{{ ticket.ticket_url }}</a>.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Si vous pensez que nous devons encore travailler sur ce problème, faites le nous savoir en répondant à ce courriel en conservant le sujet tel-quel..</p>", "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Vous avez récemment ouvert chez nous un ticket dont le sujet est <i>{{ ticket.title }}</i>. Ce courriel vous confirme que ce ticket a été fermé.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La résolution a été motivée ainsi&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Vous pouvez visualiser ce ticket en ligne, en vous rendant à l'adresse <a href=\"{{ ticket.ticket_url }}\">{{ ticket.ticket_url }}</a>.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Si vous pensez que nous devons encore travailler sur ce problème, faites le nous savoir en répondant à ce courriel en conservant le sujet tel-quel..</p>",
"heading" : "Ticket Fermé", "heading" : "Ticket Fermé",
"subject" : "(Fermé)", "subject" : "(Fermé)",
"template_name" : "closed_submitter", "template_name" : "closed_submitter",
@ -639,12 +639,12 @@
"model" : "helpdesk.emailtemplate", "model" : "helpdesk.emailtemplate",
"pk" : 54, "pk" : 54,
"fields" : { "fields" : {
"html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ce courriel indicatif permet de vous prévenir que le ticket <i>{{ ticket.ticket }}</i> ('{{ ticket.title }}') a vu sa priorité augmenté de manière automatique.</p>\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>File d'attente</b>&nbsp;: {{ ticket.ticket }}<br>\r\n<b>Queue</b>&nbsp;: {{ queue.title }}<br>\r\n<b>Titre</b>&nbsp;: {{ ticket.title }}<br>\r\n<b>Ouvert le</b>&nbsp;: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Soumis par</b>&nbsp;: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorité</b>&nbsp;: {{ ticket.get_priority_display }}<br>\r\n<b>Statut</b>&nbsp;: {{ ticket.get_status }}<br>\r\n<b>Assigné à</b>&nbsp;: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Voir le ticket en ligne</a></b> pour le mettre à jour (après authentification)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Pour mémoire, la description originelle était&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>", "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ce courriel indicatif permet de vous prévenir que le ticket <i>{{ ticket.ticket }}</i> ('{{ ticket.title }}') a vu sa priorité augmenté de manière automatique.</p>\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>File d'attente</b>&nbsp;: {{ ticket.ticket }}<br>\r\n<b>Queue</b>&nbsp;: {{ queue.title }}<br>\r\n<b>Titre</b>&nbsp;: {{ ticket.title }}<br>\r\n<b>Ouvert le</b>&nbsp;: {{ ticket.created|date:\"l j F Y à H:i\" }}<br>\r\n<b>Soumis par</b>&nbsp;: {{ ticket.submitter_email|default:\"Inconnu\" }}<br>\r\n<b>Priorité</b>&nbsp;: {{ ticket.get_priority_display }}<br>\r\n<b>Statut</b>&nbsp;: {{ ticket.get_status }}<br>\r\n<b>Assigné à</b>&nbsp;: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Voir le ticket en ligne</a></b> pour le mettre à jour (après authentification)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Pour mémoire, la description originelle était&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
"heading" : "Priorité du ticket augmentée", "heading" : "Priorité du ticket augmentée",
"subject" : "(Priorité augmentée)", "subject" : "(Priorité augmentée)",
"template_name" : "escalated_cc", "template_name" : "escalated_cc",
"locale" : "fr", "locale" : "fr",
"plain_text" : "Bonjour,\r\n\r\nCe courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") a vu sa priorité augmenté de manière automatique.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}\r\n" "plain_text" : "Bonjour,\r\n\r\nCe courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") a vu sa priorité augmenté de manière automatique.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l j F Y à H:i\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}\r\n"
} }
}, },
{ {
@ -665,20 +665,20 @@
"template_name" : "escalated_owner", "template_name" : "escalated_owner",
"heading" : "Priorité de votre ticket augmentée", "heading" : "Priorité de votre ticket augmentée",
"subject" : "(Priorité augmentée - à vous)", "subject" : "(Priorité augmentée - à vous)",
"html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Un ticket qui vous est assigné a vu sa priorité augmenté vu son délai de résolution plus long que prévu.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>File d'attente</b>&nbsp;: {{ ticket.ticket }}<br>\r\n<b>Queue</b>&nbsp;: {{ queue.title }}<br>\r\n<b>Titre</b>&nbsp;: {{ ticket.title }}<br>\r\n<b>Ouvert le</b>&nbsp;: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Soumis par</b>&nbsp;: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorité</b>&nbsp;: {{ ticket.get_priority_display }}<br>\r\n<b>Statut</b>&nbsp;: {{ ticket.get_status }}<br>\r\n<b>Assigné à</b>&nbsp;: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Voir le ticket en ligne</a></b> pour le mettre à jour (après authentification)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Pour mémoire, la description originelle était&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Merci de reprendre ce ticket afin d'essayer de le résoudre le plus vite possible..</p>", "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Un ticket qui vous est assigné a vu sa priorité augmenté vu son délai de résolution plus long que prévu.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>File d'attente</b>&nbsp;: {{ ticket.ticket }}<br>\r\n<b>Queue</b>&nbsp;: {{ queue.title }}<br>\r\n<b>Titre</b>&nbsp;: {{ ticket.title }}<br>\r\n<b>Ouvert le</b>&nbsp;: {{ ticket.created|date:\"l j F Y à H:i\" }}<br>\r\n<b>Soumis par</b>&nbsp;: {{ ticket.submitter_email|default:\"Inconnu\" }}<br>\r\n<b>Priorité</b>&nbsp;: {{ ticket.get_priority_display }}<br>\r\n<b>Statut</b>&nbsp;: {{ ticket.get_status }}<br>\r\n<b>Assigné à</b>&nbsp;: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Voir le ticket en ligne</a></b> pour le mettre à jour (après authentification)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Pour mémoire, la description originelle était&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Merci de reprendre ce ticket afin d'essayer de le résoudre le plus vite possible..</p>",
"locale" : "fr", "locale" : "fr",
"plain_text" : "Bonjour,\r\n\r\nUn ticket qui vous est assigné a vu sa priorité augmenté vu son délai de résolution plus long que prévu.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}\r\n\r\nMerci de reprendre ce ticket afin d'essayer de le résoudre le plus vite possible.\r\n" "plain_text" : "Bonjour,\r\n\r\nUn ticket qui vous est assigné a vu sa priorité augmenté vu son délai de résolution plus long que prévu.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l j F Y à H:i\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}\r\n\r\nMerci de reprendre ce ticket afin d'essayer de le résoudre le plus vite possible.\r\n"
}, },
"model" : "helpdesk.emailtemplate" "model" : "helpdesk.emailtemplate"
}, },
{ {
"fields" : { "fields" : {
"html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ce courriel indicatif permet de vous prévenir qu'un nouveau ticket a été ouvert.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>File d'attente</b>&nbsp;: {{ ticket.ticket }}<br>\r\n<b>Queue</b>&nbsp;: {{ queue.title }}<br>\r\n<b>Titre</b>&nbsp;: {{ ticket.title }}<br>\r\n<b>Ouvert le</b>&nbsp;: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Soumis par</b>&nbsp;: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorité</b>&nbsp;: {{ ticket.get_priority_display }}<br>\r\n<b>Statut</b>&nbsp;: {{ ticket.get_status }}<br>\r\n<b>Assigné à</b>&nbsp;: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Voir le ticket en ligne</a></b> pour le mettre à jour (après authentification)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Description&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>", "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ce courriel indicatif permet de vous prévenir qu'un nouveau ticket a été ouvert.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>File d'attente</b>&nbsp;: {{ ticket.ticket }}<br>\r\n<b>Queue</b>&nbsp;: {{ queue.title }}<br>\r\n<b>Titre</b>&nbsp;: {{ ticket.title }}<br>\r\n<b>Ouvert le</b>&nbsp;: {{ ticket.created|date:\"l j F Y à H:i\" }}<br>\r\n<b>Soumis par</b>&nbsp;: {{ ticket.submitter_email|default:\"Inconnu\" }}<br>\r\n<b>Priorité</b>&nbsp;: {{ ticket.get_priority_display }}<br>\r\n<b>Statut</b>&nbsp;: {{ ticket.get_status }}<br>\r\n<b>Assigné à</b>&nbsp;: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Voir le ticket en ligne</a></b> pour le mettre à jour (après authentification)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Description&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
"heading" : "Nouveau ticket ouvert", "heading" : "Nouveau ticket ouvert",
"subject" : "(Ouvert)", "subject" : "(Ouvert)",
"template_name" : "newticket_cc", "template_name" : "newticket_cc",
"locale" : "fr", "locale" : "fr",
"plain_text" : "Bonjour,\r\n\r\nCe courriel indicatif permet de vous prévenir qu'un nouveau ticket a été ouvert.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nDescription :\r\n{{ ticket.description }}\r\n\r\n" "plain_text" : "Bonjour,\r\n\r\nCe courriel indicatif permet de vous prévenir qu'un nouveau ticket a été ouvert.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l j F Y à H:i\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nDescription :\r\n{{ ticket.description }}\r\n\r\n"
}, },
"pk" : 57, "pk" : 57,
"model" : "helpdesk.emailtemplate" "model" : "helpdesk.emailtemplate"
@ -686,11 +686,11 @@
{ {
"model" : "helpdesk.emailtemplate", "model" : "helpdesk.emailtemplate",
"fields" : { "fields" : {
"html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ce courriel permet de vous informer que nous avons reçu votre demande de support dont le sujet est <i>{{ ticket.title }}</i>.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;>\"Vous n'avez rien de plus à faire pour le moment. Votre ticket porte l'identifiant <b>{{ ticket.ticket }}</b> et sera traité rapidement.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Si vous voulez nous donner plus de détails ou si vous avez une question concernant ce ticket, merci d'inclure la référence <b>{{ ticket.ticket }}</b> dans le sujet du message. Le plus simple étant d'utiliser la fonction 'répondre' de votre logiciel de messagerie.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Vous pouvez visualiser ce ticket en ligne et y ajouter des informations ou des pièces jointes ainsi que voir les dernières mies à jour en vous rendant à l'adresse <a href=\"{{ ticket.ticket_url }}\">{{ ticket.ticket_url }}</a>.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Nous allons traiter votre demande afin, si possible, de la résoudre au plus vite. Vous recevrez des mise à jour ou la réponse au ticket à cette adresse mail.</p>", "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ce courriel permet de vous informer que nous avons reçu votre demande de support dont le sujet est <i>{{ ticket.title }}</i>.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Vous n'avez rien de plus à faire pour le moment. Votre ticket porte l'identifiant <b>{{ ticket.ticket }}</b> et sera traité rapidement.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Si vous voulez nous donner plus de détails ou si vous avez une question concernant ce ticket, merci d'inclure la référence <b>{{ ticket.ticket }}</b> dans le sujet du message. Le plus simple étant d'utiliser la fonction 'répondre' de votre logiciel de messagerie.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Vous pouvez visualiser ce ticket en ligne et y ajouter des informations ou des pièces jointes ainsi que voir les dernières mises à jour en vous rendant à l'adresse <a href=\"{{ ticket.ticket_url }}\">{{ ticket.ticket_url }}</a>.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Nous allons traiter votre demande afin, si possible, de la résoudre au plus vite. Vous recevrez des mises à jour ou la réponse au ticket à cette adresse mail.</p>",
"heading" : "Votre ticket est désormais ouvert", "heading" : "Votre ticket est désormais ouvert",
"subject" : "(Ouvert)", "subject" : "(Ouvert)",
"template_name" : "newticket_submitter", "template_name" : "newticket_submitter",
"plain_text" : "Bonjour,\r\n\r\nCe courriel permet de vous informer que nous avons reçu votre demande de support dont le sujet est \"{{ ticket.title }}\".\r\n\r\nVous n'avez rien de plus à faire pour le moment. Votre ticket porte l'identifiant {{ ticket.ticket }} et sera traité rapidement.\r\n\r\nSi vous voulez nous donner plus de détails ou si vous avez une question concernant ce ticket, merci d'inclure la référence '{{ ticket.ticket }}' dans le sujet du message. Le plus simple étant d'utiliser la fonction 'répondre' de votre logiciel de messagerie.\r\n\r\nVous pouvez visualiser ce ticket en ligne et y ajouter des informations ou des pièces jointes ainsi que voir les dernières mies à jour en vous rendant à l'adresse {{ ticket.ticket_url }}.\r\n\r\nNous allons traiter votre demande afin, si possible, de la résoudre au plus vite. Vous recevrez des mise à jour ou la réponse au ticket à cette adresse mail.", "plain_text" : "Bonjour,\r\n\r\nCe courriel permet de vous informer que nous avons reçu votre demande de support dont le sujet est \"{{ ticket.title }}\".\r\n\r\nVous n'avez rien de plus à faire pour le moment. Votre ticket porte l'identifiant {{ ticket.ticket }} et sera traité rapidement.\r\n\r\nSi vous voulez nous donner plus de détails ou si vous avez une question concernant ce ticket, merci d'inclure la référence '{{ ticket.ticket }}' dans le sujet du message. Le plus simple étant d'utiliser la fonction 'répondre' de votre logiciel de messagerie.\r\n\r\nVous pouvez visualiser ce ticket en ligne et y ajouter des informations ou des pièces jointes ainsi que voir les dernières mises à jour en vous rendant à l'adresse {{ ticket.ticket_url }}.\r\n\r\nNous allons traiter votre demande afin, si possible, de la résoudre au plus vite. Vous recevrez des mises à jour ou la réponse au ticket à cette adresse mail.",
"locale" : "fr" "locale" : "fr"
}, },
"pk" : 58 "pk" : 58
@ -702,9 +702,9 @@
"template_name" : "resolved_cc", "template_name" : "resolved_cc",
"heading" : "Ticket résolu", "heading" : "Ticket résolu",
"subject" : "(Résolu)", "subject" : "(Résolu)",
"html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Le ticket suivant a été résolu.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>File d'attente</b>&nbsp;: {{ ticket.ticket }}<br>\r\n<b>Queue</b>&nbsp;: {{ queue.title }}<br>\r\n<b>Titre</b>&nbsp;: {{ ticket.title }}<br>\r\n<b>Ouvert le</b>&nbsp;: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Soumis par</b>&nbsp;: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorité</b>&nbsp;: {{ ticket.get_priority_display }}<br>\r\n<b>Statut</b>&nbsp;: {{ ticket.get_status }}<br>\r\n<b>Assigné à</b>&nbsp;: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Voir le ticket en ligne</a></b> pour le mettre à jour (après authentification)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Pour mémoire, la description originelle était&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La motivation de résolution est:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\nCette information a été envoyé au créateur de ce ticket, qui la confirmera avant que vous puissiez fermer ce ticket.</p>", "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Le ticket suivant a été résolu.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>File d'attente</b>&nbsp;: {{ ticket.ticket }}<br>\r\n<b>Queue</b>&nbsp;: {{ queue.title }}<br>\r\n<b>Titre</b>&nbsp;: {{ ticket.title }}<br>\r\n<b>Ouvert le</b>&nbsp;: {{ ticket.created|date:\"l j F Y à H:i\" }}<br>\r\n<b>Soumis par</b>&nbsp;: {{ ticket.submitter_email|default:\"Inconnu\" }}<br>\r\n<b>Priorité</b>&nbsp;: {{ ticket.get_priority_display }}<br>\r\n<b>Statut</b>&nbsp;: {{ ticket.get_status }}<br>\r\n<b>Assigné à</b>&nbsp;: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Voir le ticket en ligne</a></b> pour le mettre à jour (après authentification)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Pour mémoire, la description originelle était&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La résolution est :</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\nCette information a été envoyée au créateur de ce ticket, qui la confirmera avant que vous puissiez fermer ce ticket.</p>",
"locale" : "fr", "locale" : "fr",
"plain_text" : "Bonjour,\r\n\r\nLe ticket suivant a été résolu.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}\r\n\r\nLa motivation de résolution est:\r\n\r\n{{ resolution }}\r\n\r\nCette information a été envoyé au créateur de ce ticket, qui la confirmera avant que vous puissiez fermer ce ticket.\r\n\r\n" "plain_text" : "Bonjour,\r\n\r\nLe ticket suivant a été résolu.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l j F Y à H:i\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}\r\n\r\nLa résolution est :\r\n\r\n{{ resolution }}\r\n\r\nCette information a été envoyée au créateur de ce ticket, qui la confirmera avant que vous puissiez fermer ce ticket.\r\n\r\n"
} }
}, },
{ {
@ -714,8 +714,8 @@
"subject" : "(Résolu - à vous)", "subject" : "(Résolu - à vous)",
"heading" : "Ticket résolu", "heading" : "Ticket résolu",
"template_name" : "resolved_owner", "template_name" : "resolved_owner",
"html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Un ticket qui vous est assigné a été résolu.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>File d'attente</b>&nbsp;: {{ ticket.ticket }}<br>\r\n<b>Queue</b>&nbsp;: {{ queue.title }}<br>\r\n<b>Titre</b>&nbsp;: {{ ticket.title }}<br>\r\n<b>Ouvert le</b>&nbsp;: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Soumis par</b>&nbsp;: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorité</b>&nbsp;: {{ ticket.get_priority_display }}<br>\r\n<b>Statut</b>&nbsp;: {{ ticket.get_status }}<br>\r\n<b>Assigné à</b>&nbsp;: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Voir le ticket en ligne</a></b> pour le mettre à jour (après authentification)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Pour mémoire, la description originelle était&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La motivation de résolution est:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\nCette information a été envoyé au créateur de ce ticket, qui la confirmera avant que vous puissiez fermer ce ticket.</p>", "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Un ticket qui vous est assigné a été résolu.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>File d'attente</b>&nbsp;: {{ ticket.ticket }}<br>\r\n<b>Queue</b>&nbsp;: {{ queue.title }}<br>\r\n<b>Titre</b>&nbsp;: {{ ticket.title }}<br>\r\n<b>Ouvert le</b>&nbsp;: {{ ticket.created|date:\"l j F Y à H:i\" }}<br>\r\n<b>Soumis par</b>&nbsp;: {{ ticket.submitter_email|default:\"Inconnu\" }}<br>\r\n<b>Priorité</b>&nbsp;: {{ ticket.get_priority_display }}<br>\r\n<b>Statut</b>&nbsp;: {{ ticket.get_status }}<br>\r\n<b>Assigné à</b>&nbsp;: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Voir le ticket en ligne</a></b> pour le mettre à jour (après authentification)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Pour mémoire, la description originelle était&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La résolution est :</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\nCette information a été envoyée au créateur de ce ticket, qui la confirmera avant que vous puissiez fermer ce ticket.</p>",
"plain_text" : "Bonjour,\r\n\r\nUn ticket qui vous est assigné a été résolu.\r\n\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}\r\n\r\nLa motivation de résolution est:\r\n\r\n{{ resolution }}\r\n\r\nCette information a été envoyé au créateur de ce ticket, qui la confirmera avant que vous puissiez fermer ce ticket.\r\n\r\n", "plain_text" : "Bonjour,\r\n\r\nUn ticket qui vous est assigné a été résolu.\r\n\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l j F Y à H:i\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}\r\n\r\nLa résolution est :\r\n\r\n{{ resolution }}\r\n\r\nCette information a été envoyée au créateur de ce ticket, qui la confirmera avant que vous puissiez fermer ce ticket.\r\n\r\n",
"locale" : "fr" "locale" : "fr"
} }
}, },
@ -723,23 +723,23 @@
"model" : "helpdesk.emailtemplate", "model" : "helpdesk.emailtemplate",
"pk" : 61, "pk" : 61,
"fields" : { "fields" : {
"html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Vous avez récemment ouvert chez nous un ticket dont le sujet est <i>{{ ticket.title }}</i>. Ce message vous informe d'une résolution de la demande.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La solution suivante a été donnée au ticket <b>{{ ticket.ticket }}</b>:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Merci de confirmer que cette solution vous convient afin que nous puissions clore le ticket. Si vous avez d'autre demandes, où si vous pensez que cette solution n'est pas adaptée, merci de répondre à ce mail en conservant le sujet tel-quel.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Vous pouvez visualiser ce ticket en ligne, en vous rendant à l'adresse <a href=\"{{ ticket.ticket_url }}\">{{ ticket.ticket_url }}</a>.</p>", "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Vous avez récemment ouvert chez nous un ticket dont le sujet est <i>{{ ticket.title }}</i>. Ce message vous informe d'une résolution de la demande.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La solution suivante a été donnée au ticket <b>{{ ticket.ticket }}</b>:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Merci de confirmer que cette solution vous convient afin que nous puissions clore le ticket. Si vous avez d'autre demandes, ou si vous pensez que cette solution n'est pas adaptée, merci de répondre à ce mail en conservant le sujet tel-quel.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Vous pouvez visualiser ce ticket en ligne, en vous rendant à l'adresse <a href=\"{{ ticket.ticket_url }}\">{{ ticket.ticket_url }}</a>.</p>",
"heading" : "Votre ticket a été résolu", "heading" : "Votre ticket a été résolu",
"template_name" : "resolved_submitter", "template_name" : "resolved_submitter",
"subject" : "(Résolu)", "subject" : "(Résolu)",
"plain_text" : "Bonjour,\r\n\r\nVous avez récemment ouvert chez nous un ticket dont le sujet est \"{{ ticket.title }}\" . Ce message vous informe d'une résolution de la demande.\r\n\r\nLa solution suivante a été donnée au ticket {{ ticket.ticket }}:\r\n\r\n{{ resolution }}\r\n\r\nMerci de confirmer que cette solution vous convient afin que nous puissions clore le ticket. Si vous avez d'autre demandes, où si vous pensez que cette solution n'est pas adaptée, merci de répondre à ce mail en conservant le sujet tel-quel.\r\n\r\nVous pouvez visualiser ce ticket en ligne, en vous rendant à l'adresse {{ ticket.ticket_url }}.\r\n\r\n", "plain_text" : "Bonjour,\r\n\r\nVous avez récemment ouvert chez nous un ticket dont le sujet est \"{{ ticket.title }}\". Ce message vous informe d'une résolution de la demande.\r\n\r\nLa solution suivante a été donnée au ticket {{ ticket.ticket }}:\r\n\r\n{{ resolution }}\r\n\r\nMerci de confirmer que cette solution vous convient afin que nous puissions clore le ticket. Si vous avez d'autre demandes, ou si vous pensez que cette solution n'est pas adaptée, merci de répondre à ce mail en conservant le sujet tel-quel.\r\n\r\nVous pouvez visualiser ce ticket en ligne, en vous rendant à l'adresse {{ ticket.ticket_url }}.\r\n\r\n",
"locale" : "fr" "locale" : "fr"
} }
}, },
{ {
"model" : "helpdesk.emailtemplate", "model" : "helpdesk.emailtemplate",
"fields" : { "fields" : {
"plain_text" : "Bonjour,\r\n\r\nCe courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") par {{ ticket.submitter_email }} a été mis à jour.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nDescription originelle :\r\n\r\n{{ ticket.description }}\r\n\r\nLe commentaire suivant a été ajouté :\r\n\r\n{{ comment }}\r\n\r\nCette information {% if private %} n' a pas {% else %} a {% endif %} été envoyé par mail à l'émetteur.\r\n\r\n", "plain_text" : "Bonjour,\r\n\r\nCe courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") par {{ ticket.submitter_email }} a été mis à jour.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l j F Y à H:i\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nDescription originelle :\r\n\r\n{{ ticket.description }}\r\n\r\nLe commentaire suivant a été ajouté :\r\n\r\n{{ comment }}\r\n\r\nCette information {% if private %}n' a pas{% else %}a{% endif %} été envoyé par mail à l'émetteur.\r\n\r\n",
"locale" : "fr", "locale" : "fr",
"heading" : "Ticket mis à jour", "heading" : "Ticket mis à jour",
"subject" : "(Mis à jour)", "subject" : "(Mis à jour)",
"template_name" : "updated_cc", "template_name" : "updated_cc",
"html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ce courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") par {{ ticket.submitter_email }} a été mis à jour.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>File d'attente</b>&nbsp;: {{ ticket.ticket }}<br>\r\n<b>Queue</b>&nbsp;: {{ queue.title }}<br>\r\n<b>Titre</b>&nbsp;: {{ ticket.title }}<br>\r\n<b>Ouvert le</b>&nbsp;: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Soumis par</b>&nbsp;: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorité</b>&nbsp;: {{ ticket.get_priority_display }}<br>\r\n<b>Statut</b>&nbsp;: {{ ticket.get_status }}<br>\r\n<b>Assigné à</b>&nbsp;: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Voir le ticket en ligne</a></b> pour le mettre à jour (après authentification)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Pour mémoire, la description originelle était&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Le commentaire suivant a été ajouté :</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">Cette information {% if private %} n' a pas {% else %} a {% endif %} été envoyé par mail à l'émetteur.</p>" "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ce courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") par {{ ticket.submitter_email }} a été mis à jour.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>File d'attente</b>&nbsp;: {{ ticket.ticket }}<br>\r\n<b>Queue</b>&nbsp;: {{ queue.title }}<br>\r\n<b>Titre</b>&nbsp;: {{ ticket.title }}<br>\r\n<b>Ouvert le</b>&nbsp;: {{ ticket.created|date:\"l j F Y à H:i\" }}<br>\r\n<b>Soumis par</b>&nbsp;: {{ ticket.submitter_email|default:\"Inconnu\" }}<br>\r\n<b>Priorité</b>&nbsp;: {{ ticket.get_priority_display }}<br>\r\n<b>Statut</b>&nbsp;: {{ ticket.get_status }}<br>\r\n<b>Assigné à</b>&nbsp;: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Voir le ticket en ligne</a></b> pour le mettre à jour (après authentification)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Pour mémoire, la description originelle était&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Le commentaire suivant a été ajouté :</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">Cette information{% if private %}n' a pas{% else %}a{% endif %}été envoyé par mail à l'émetteur.</p>"
}, },
"pk" : 62 "pk" : 62
}, },
@ -750,8 +750,8 @@
"heading" : "Ticket mis à jour", "heading" : "Ticket mis à jour",
"template_name" : "updated_owner", "template_name" : "updated_owner",
"subject" : "(Mis à jour - à vous)", "subject" : "(Mis à jour - à vous)",
"html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ce courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") par {{ ticket.submitter_email }}, qui vous est assigné, a été mis à jour.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>File d'attente</b>&nbsp;: {{ ticket.ticket }}<br>\r\n<b>Queue</b>&nbsp;: {{ queue.title }}<br>\r\n<b>Titre</b>&nbsp;: {{ ticket.title }}<br>\r\n<b>Ouvert le</b>&nbsp;: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Soumis par</b>&nbsp;: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorité</b>&nbsp;: {{ ticket.get_priority_display }}<br>\r\n<b>Statut</b>&nbsp;: {{ ticket.get_status }}<br>\r\n<b>Assigné à</b>&nbsp;: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Voir le ticket en ligne</a></b> pour le mettre à jour (après authentification)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Pour mémoire, la description originelle était&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Le commentaire suivant a été ajouté :</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">Cette information {% if private %} n' a pas {% else %} a {% endif %} été envoyé par mail à l'émetteur.</p>", "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ce courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") par {{ ticket.submitter_email }}, qui vous est assigné, a été mis à jour.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>File d'attente</b>&nbsp;: {{ ticket.ticket }}<br>\r\n<b>Queue</b>&nbsp;: {{ queue.title }}<br>\r\n<b>Titre</b>&nbsp;: {{ ticket.title }}<br>\r\n<b>Ouvert le</b>&nbsp;: {{ ticket.created|date:\"l j F Y à H:i\" }}<br>\r\n<b>Soumis par</b>&nbsp;: {{ ticket.submitter_email|default:\"Inconnu\" }}<br>\r\n<b>Priorité</b>&nbsp;: {{ ticket.get_priority_display }}<br>\r\n<b>Statut</b>&nbsp;: {{ ticket.get_status }}<br>\r\n<b>Assigné à</b>&nbsp;: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Voir le ticket en ligne</a></b> pour le mettre à jour (après authentification)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Pour mémoire, la description originelle était&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Le commentaire suivant a été ajouté :</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">Cette information{% if private %}n' a pas{% else %}a{% endif %}été envoyé par mail à l'émetteur.</p>",
"plain_text" : "Hello,\r\n\r\nCe courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") par {{ ticket.submitter_email }}, qui vous est assigné, a été mis à jour.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nDescription originelle :\r\n\r\n{{ ticket.description }}\r\n\r\nLe commentaire suivant a été ajouté :\r\n\r\n{{ comment }}\r\n\r\nCette information {% if private %} n' a pas {% else %} a {% endif %} été envoyé par mail à l'émetteur.\r\n\r\n", "plain_text" : "Hello,\r\n\r\nCe courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") par {{ ticket.submitter_email }}, qui vous est assigné, a été mis à jour.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l j F Y à H:i\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nDescription originelle :\r\n\r\n{{ ticket.description }}\r\n\r\nLe commentaire suivant a été ajouté :\r\n\r\n{{ comment }}\r\n\r\nCette information{% if private %}n' a pas{% else %}a{% endif %}été envoyé par mail à l'émetteur.\r\n\r\n",
"locale" : "fr" "locale" : "fr"
} }
}, },
@ -760,8 +760,8 @@
"heading" : "Votre ticket a été mis à jour", "heading" : "Votre ticket a été mis à jour",
"template_name" : "updated_submitter", "template_name" : "updated_submitter",
"subject" : "(Mis à jour)", "subject" : "(Mis à jour)",
"html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Vous avez récemment ouvert chez nous un ticket dont le sujet est <i>{{ ticket.title }}</i> . Ce message vous informe d'une mise à jour du ticket.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Le commentaire suivant a été ajouté au ticket <b>{{ ticket.ticket }}</b>:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;>\"Si vous voulez nous fournir d'autres informations, merci de répondre à ce mail en conservant le sujet tel-quel. Vous pouvez également voir et mettre à jour ce ticket en ligne à l'adresse <a href=\"{{ ticket.ticket_url }}\">{{ ticket.ticket_url }}</a>.</p>", "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Vous avez récemment ouvert chez nous un ticket dont le sujet est <i>{{ ticket.title }}</i> . Ce message vous informe d'une mise à jour du ticket.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Le commentaire suivant a été ajouté au ticket <b>{{ ticket.ticket }}</b>:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Si vous voulez nous fournir d'autres informations, merci de répondre à ce mail en conservant le sujet tel-quel. Vous pouvez également voir et mettre à jour ce ticket en ligne à l'adresse <a href=\"{{ ticket.ticket_url }}\">{{ ticket.ticket_url }}</a>.</p>",
"plain_text" : "Bonjour,\r\n\r\nVous avez récemment ouvert chez nous un ticket dont le sujet est \"{{ ticket.title }}\". Ce message vous informe d'une mise à jour du ticket.\r\n\r\nLe commentaire suivant a été ajouté au ticket {{ ticket.ticket }} :\r\n\r\n{{ comment }}\r\n\r\nSi vous voulez nous fournir d'autres informations, merci de répondre à ce mail en conservant le sujet tel-quel. Vous pouvez également voir et mettre à jour ce ticket en ligne à l'adresse {{ ticket.ticket_url }}", "plain_text" : "Bonjour,\r\n\r\nVous avez récemment ouvert chez nous un ticket dont le sujet est \"{{ ticket.title }}\". Ce message vous informe d'une mise à jour du ticket.\r\n\r\nLe commentaire suivant a été ajouté au ticket {{ ticket.ticket }} :\r\n\r\n{{ comment }}\r\n\r\nSi vous voulez nous fournir d'autres informations, merci de répondre à ce mail en conservant le sujet tel-quel. Vous pouvez également voir et mettre à jour ce ticket en ligne à l'adresse {{ ticket.ticket_url }}.",
"locale" : "fr" "locale" : "fr"
}, },
"pk" : 64, "pk" : 64,
@ -793,11 +793,11 @@
}, },
{ {
"fields" : { "fields" : {
"html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Salve,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Il ticket <i>{{ ticket.title }}</i> ('{{ ticket.title }}'){% if ticket.assigned_to %}, assegnato a {{ ticket.get_assigned_to }}{% endif %} è stato chiuso.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Coda</b>: {{ queue.title }}<br>\r\n<b>Titolo</b>: {{ ticket.title }}<br>\r\n<b>Aperto</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Inserito da</b>: {{ ticket.submitter_email|default:\"Sconosciuto\" }}<br>\r\n<b>Priorità</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stato</b>: {{ ticket.get_status }}<br>\r\n<b>Assegnato a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Vedi Online</a></b> per aggiornare questo ticket (richiede login)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La descrizione del ticket è:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La soluzione fornita è:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Se vuoi vedere questo ticket online, puoi visitare l'indirizzo <a href='{{ ticket.staff_url }}'>{{ ticket.staff_url }}</a>.</p>", "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Salve,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Il ticket <i>{{ ticket.ticket }}</i> ('{{ ticket.title }}'){% if ticket.assigned_to %}, assegnato a {{ ticket.get_assigned_to }}{% endif %} è stato chiuso.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Coda</b>: {{ queue.title }}<br>\r\n<b>Titolo</b>: {{ ticket.title }}<br>\r\n<b>Aperto</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Inserito da</b>: {{ ticket.submitter_email|default:\"Sconosciuto\" }}<br>\r\n<b>Priorità</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stato</b>: {{ ticket.get_status }}<br>\r\n<b>Assegnato a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Vedi Online</a></b> per aggiornare questo ticket (richiede login)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La descrizione del ticket è:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La soluzione fornita è:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Se vuoi vedere questo ticket online, puoi visitare l'indirizzo <a href='{{ ticket.staff_url }}'>{{ ticket.staff_url }}</a>.</p>",
"heading" : "Ticket Chiuso", "heading" : "Ticket Chiuso",
"subject" : "(Closed)", "subject" : "(Closed)",
"template_name" : "closed_cc", "template_name" : "closed_cc",
"plain_text" : "Salve,\r\n\r\nIl ticket {{ ticket.title }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, assegnato a {{ ticket.assigned_to }}{% endif %} è stato chiuso.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione del ticket è:\r\n\r\n{{ ticket.description }}\r\n\r\nLa soluzione fornita è:\r\n\r\n{{ resolution }}", "plain_text" : "Salve,\r\n\r\nIl ticket {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, assegnato a {{ ticket.assigned_to }}{% endif %} è stato chiuso.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione del ticket è:\r\n\r\n{{ ticket.description }}\r\n\r\nLa soluzione fornita è:\r\n\r\n{{ resolution }}",
"locale" : "it" "locale" : "it"
}, },
"pk" : 67, "pk" : 67,
@ -989,9 +989,9 @@
"heading" : "Ticket cerrado", "heading" : "Ticket cerrado",
"template_name" : "closed_cc", "template_name" : "closed_cc",
"subject" : "(Cerrado)", "subject" : "(Cerrado)",
"html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hola,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">El Ticket <i>{{ ticket.title }}</i> ('{{ ticket.title }}'){% if ticket.assigned_to %}, asignado a {{ ticket.get_assigned_to }}{% endif %} ha sido cerrado.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Cola</b>: {{ queue.title }}<br>\r\n<b>Título</b>: {{ ticket.title }}<br>\r\n<b>Creado</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Remitente</b>: {{ ticket.submitter_email|default:\"Desconocido\" }}<br>\r\n<b>Prioridad</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Estado</b>: {{ ticket.get_status }}<br>\r\n<b>Asignado a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Ver online</a></b> para actualizar este Ticket (login requerido)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La descripción original es:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La solución dada fue:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Para ver este Ticket online, por favor visite <a href='{{ ticket.staff_url }}'>{{ ticket.staff_url }}</a>.</p>", "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hola,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">El Ticket <i>{{ ticket.ticket }}</i> ('{{ ticket.title }}'){% if ticket.assigned_to %}, asignado a {{ ticket.get_assigned_to }}{% endif %} ha sido cerrado.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Cola</b>: {{ queue.title }}<br>\r\n<b>Título</b>: {{ ticket.title }}<br>\r\n<b>Creado</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Remitente</b>: {{ ticket.submitter_email|default:\"Desconocido\" }}<br>\r\n<b>Prioridad</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Estado</b>: {{ ticket.get_status }}<br>\r\n<b>Asignado a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Ver online</a></b> para actualizar este Ticket (login requerido)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La descripción original es:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La solución dada fue:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Para ver este Ticket online, por favor visite <a href='{{ ticket.staff_url }}'>{{ ticket.staff_url }}</a>.</p>",
"locale" : "es", "locale" : "es",
"plain_text" : "Hola,\r\n\r\nEl Ticket {{ ticket.title }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, asignado a {{ ticket.assigned_to }}{% endif %} ha sido cerrado.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nLa descripción original es:\r\n\r\n{{ ticket.description }}\r\n\r\nLa solución dada fue:\r\n\r\n{{ resolution }}\r\n\r\n" "plain_text" : "Hola,\r\n\r\nEl Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, asignado a {{ ticket.assigned_to }}{% endif %} ha sido cerrado.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nLa descripción original es:\r\n\r\n{{ ticket.description }}\r\n\r\nLa solución dada fue:\r\n\r\n{{ resolution }}\r\n\r\n"
}, },
"pk" : 83 "pk" : 83
}, },
@ -1178,9 +1178,9 @@
{ {
"model" : "helpdesk.emailtemplate", "model" : "helpdesk.emailtemplate",
"fields" : { "fields" : {
"plain_text" : "您好,\r\n\r\n工单 {{ ticket.title }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, 分配给 {{ ticket.assigned_to }}{% endif %} 已经 关闭\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: {{ ticket.get_assigned_to }}\r\n在线查看: {{ ticket.staff_url }} (需要登录)\r\n\r\n原始描述为:\r\n\r\n{{ ticket.description }}\r\n\r\n提供的解决方案为:\r\n\r\n{{ resolution }}\r\n\r\n", "plain_text" : "您好,\r\n\r\n工单 {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, 分配给 {{ ticket.assigned_to }}{% endif %} 已经 关闭\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: {{ ticket.get_assigned_to }}\r\n在线查看: {{ ticket.staff_url }} (需要登录)\r\n\r\n原始描述为:\r\n\r\n{{ ticket.description }}\r\n\r\n提供的解决方案为:\r\n\r\n{{ resolution }}\r\n\r\n",
"locale" : "zh", "locale" : "zh",
"html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">您好,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">工单 <i>{{ ticket.title }}</i> ('{{ ticket.title }}'){% if ticket.assigned_to %}, 分配给 {{ ticket.get_assigned_to }}{% endif %} 已经 关闭</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>工单 ID</b>: {{ ticket.ticket }}<br>\r\n<b>待办</b>: {{ queue.title }}<br>\r\n<b>标题</b>: {{ ticket.title }}<br>\r\n<b>已打开</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>提交人</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>优先级</b>: {{ ticket.get_priority_display }}<br>\r\n<b>状态</b>: {{ ticket.get_status }}<br>\r\n<b>已分配给</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>在线查看</a></b> 更新此工单 (需要登录)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">原工单描述参考：:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">提供的解决方案为:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">如果您想在线查看， 可以访问 <a href='{{ ticket.staff_url }}'>{{ ticket.staff_url }}</a>.</p>", "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">您好,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">工单 <i>{{ ticket.ticket }}</i> ('{{ ticket.title }}'){% if ticket.assigned_to %}, 分配给 {{ ticket.get_assigned_to }}{% endif %} 已经 关闭</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>工单 ID</b>: {{ ticket.ticket }}<br>\r\n<b>待办</b>: {{ queue.title }}<br>\r\n<b>标题</b>: {{ ticket.title }}<br>\r\n<b>已打开</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>提交人</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>优先级</b>: {{ ticket.get_priority_display }}<br>\r\n<b>状态</b>: {{ ticket.get_status }}<br>\r\n<b>已分配给</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>在线查看</a></b> 更新此工单 (需要登录)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">原工单描述参考：:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">提供的解决方案为:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">如果您想在线查看， 可以访问 <a href='{{ ticket.staff_url }}'>{{ ticket.staff_url }}</a>.</p>",
"template_name" : "closed_cc", "template_name" : "closed_cc",
"heading" : "工单已关闭", "heading" : "工单已关闭",
"subject" : "(已关闭)" "subject" : "(已关闭)"
@ -1467,11 +1467,11 @@
"pk" : 123, "pk" : 123,
"fields" : { "fields" : {
"locale" : "pl", "locale" : "pl",
"plain_text" : "Dzień dobry,\r\n\r\nzgłoszenie {{ ticket.title }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, przypisane do {{ ticket.assigned_to }}{% endif %} zostało zamknięte.\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zgłoszenia:\r\n\r\n{{ ticket.description }}\r\n\r\nRozwiązanie problemu:\r\n\r\n{{ resolution }}\r\n\r\n\r\n", "plain_text" : "Dzień dobry,\r\n\r\nzgłoszenie {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, przypisane do {{ ticket.assigned_to }}{% endif %} zostało zamknięte.\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zgłoszenia:\r\n\r\n{{ ticket.description }}\r\n\r\nRozwiązanie problemu:\r\n\r\n{{ resolution }}\r\n\r\n\r\n",
"template_name" : "closed_cc", "template_name" : "closed_cc",
"heading" : "Zgłoszenie zamknięte", "heading" : "Zgłoszenie zamknięte",
"subject" : "(Zamknięte)", "subject" : "(Zamknięte)",
"html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Dzień dobry,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Zgłoszenie <i>{{ ticket.title }}</i> ('{{ ticket.title }}'){% if ticket.assigned_to %}, przypisane {{ ticket.get_assigned_to }}{% endif %} zostało zamknięte.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Identyfikator Zgłoszenia:</b>: {{ ticket.ticket }}<br>\r\n<b>Kolejka</b>: {{ queue.title }}<br>\r\n<b>Tytuł</b>: {{ ticket.title }}<br>\r\n<b>Data Zgłoszenia</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Zgłaszający</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorytet</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Przypisane Do</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Zobacz Online</a></b> aby zaktualizować zgłoszenie (wymagana autoryzacja)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Oryginalny opis zgłoszenia:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Rozwiązanie problemu:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Jeśli chcesz zobaczyć Twoje zgłoszenie online, proszę wejdź na stronę <a href=\"{{ ticket.ticket_url }}\">{{ ticket.ticket_url }}</a>.</p>" "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Dzień dobry,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Zgłoszenie <i>{{ ticket.ticket }}</i> ('{{ ticket.title }}'){% if ticket.assigned_to %}, przypisane {{ ticket.get_assigned_to }}{% endif %} zostało zamknięte.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Identyfikator Zgłoszenia:</b>: {{ ticket.ticket }}<br>\r\n<b>Kolejka</b>: {{ queue.title }}<br>\r\n<b>Tytuł</b>: {{ ticket.title }}<br>\r\n<b>Data Zgłoszenia</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Zgłaszający</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorytet</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Przypisane Do</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Zobacz Online</a></b> aby zaktualizować zgłoszenie (wymagana autoryzacja)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Oryginalny opis zgłoszenia:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Rozwiązanie problemu:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Jeśli chcesz zobaczyć Twoje zgłoszenie online, proszę wejdź na stronę <a href=\"{{ ticket.ticket_url }}\">{{ ticket.ticket_url }}</a>.</p>"
}, },
"model" : "helpdesk.emailtemplate" "model" : "helpdesk.emailtemplate"
}, },
@ -1561,24 +1561,24 @@
}, },
{ {
"fields" : { "fields" : {
"plain_text" : "Dobrý den,\r\n\r\nTicket {{ ticket.title }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, přiřazený {{ ticket.assigned_to }}{% endif %} byl uzavřen.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřený: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nProhlédnout online: {{ ticket.staff_url }} (nutné příhlášení)\r\n\r\nPůvodní popis byl:\r\n\r\n{{ ticket.description }}\r\n\r\nUzavření z důvodu:\r\n\r\n{{ resolution }}", "plain_text" : "Dobrý den,\r\n\r\nTicket {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, přiřazený {{ ticket.assigned_to }}{% endif %} byl uzavřen.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřený: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nProhlédnout online: {{ ticket.staff_url }} (nutné příhlášení)\r\n\r\nPůvodní popis byl:\r\n\r\n{{ ticket.description }}\r\n\r\nUzavření z důvodu:\r\n\r\n{{ resolution }}",
"locale" : "cs", "locale" : "cs",
"heading" : "Ticket Closed", "heading" : "Ticket Closed",
"subject" : "(Uzavřeno)", "subject" : "(Uzavřeno)",
"template_name" : "closed_cc", "template_name" : "closed_cc",
"html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Dobrý den,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ticket {{ ticket.title }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, přiřazený {{ ticket.assigned_to }}{% endif %} byl uzavřen.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Fronta</b>: {{ queue.title }}<br>\r\n<b>Nadpis</b>: {{ ticket.title }}<br>\r\n<b>Otevřeno</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Zadavatel</b>: {{ ticket.submitter_email|default:\"Neznámý\" }}<br>\r\n<b>Priorita</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stav</b>: {{ ticket.get_status }}<br>\r\n<b>Přiřazeno</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Prohlédnout online</a></b> nebo aktualizovat (nutné přihlášení)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Původní popis:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Důvod uzavření:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>" "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Dobrý den,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, přiřazený {{ ticket.assigned_to }}{% endif %} byl uzavřen.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Fronta</b>: {{ queue.title }}<br>\r\n<b>Nadpis</b>: {{ ticket.title }}<br>\r\n<b>Otevřeno</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Zadavatel</b>: {{ ticket.submitter_email|default:\"Neznámý\" }}<br>\r\n<b>Priorita</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stav</b>: {{ ticket.get_status }}<br>\r\n<b>Přiřazeno</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Prohlédnout online</a></b> nebo aktualizovat (nutné přihlášení)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Původní popis:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Důvod uzavření:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>"
}, },
"pk" : 131, "pk" : 131,
"model" : "helpdesk.emailtemplate" "model" : "helpdesk.emailtemplate"
}, },
{ {
"fields" : { "fields" : {
"html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Dobrý den,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ticket {{ ticket.title }} (\"{{ ticket.title }}\") přiřazený <b>Vám</b> byl uzavřen.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Fronta</b>: {{ queue.title }}<br>\r\n<b>Nadpis</b>: {{ ticket.title }}<br>\r\n<b>Otevřeno</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Zadavatel</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorita</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stav</b>: {{ ticket.get_status }}<br>\r\n<b>Přiřazeno</b>: Vám<br>\r\n<b><a href='{{ ticket.staff_url }}'>Prohlédnout online</a></b> nebo aktualizovat (nutné přihlášení)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Původní popis:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Důvod uzavření:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>", "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Dobrý den,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") přiřazený <b>Vám</b> byl uzavřen.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Fronta</b>: {{ queue.title }}<br>\r\n<b>Nadpis</b>: {{ ticket.title }}<br>\r\n<b>Otevřeno</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Zadavatel</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorita</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stav</b>: {{ ticket.get_status }}<br>\r\n<b>Přiřazeno</b>: Vám<br>\r\n<b><a href='{{ ticket.staff_url }}'>Prohlédnout online</a></b> nebo aktualizovat (nutné přihlášení)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Původní popis:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Důvod uzavření:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>",
"heading" : "Ticket uzavřen", "heading" : "Ticket uzavřen",
"template_name" : "closed_owner", "template_name" : "closed_owner",
"subject" : "(Uzavřeno)", "subject" : "(Uzavřeno)",
"locale" : "cs", "locale" : "cs",
"plain_text" : "Dobrý den,\r\n\r\nTicket {{ ticket.title }} (\"{{ ticket.title }}\") přiřazený VÁM byl uzavřen\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřený: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: Vy\r\nProhlédnout online: {{ ticket.staff_url }} (nutné příhlášení)\r\n\r\nPůvodní popis byl:\r\n\r\n{{ ticket.description }}\r\n\r\nUzavření z důvodu:\r\n\r\n{{ resolution }}" "plain_text" : "Dobrý den,\r\n\r\nTicket {{ ticket.ticket }} (\"{{ ticket.title }}\") přiřazený VÁM byl uzavřen\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřený: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: Vy\r\nProhlédnout online: {{ ticket.staff_url }} (nutné příhlášení)\r\n\r\nPůvodní popis byl:\r\n\r\n{{ ticket.description }}\r\n\r\nUzavření z důvodu:\r\n\r\n{{ resolution }}"
}, },
"pk" : 132, "pk" : 132,
"model" : "helpdesk.emailtemplate" "model" : "helpdesk.emailtemplate"
@ -1598,12 +1598,12 @@
{ {
"model" : "helpdesk.emailtemplate", "model" : "helpdesk.emailtemplate",
"fields" : { "fields" : {
"html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Dobrý den,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ticket {{ ticket.title }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, přiřazený {{ ticket.assigned_to }}{% endif %} automaticky vyhrocen.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Fronta</b>: {{ queue.title }}<br>\r\n<b>Nadpis</b>: {{ ticket.title }}<br>\r\n<b>Otevřeno</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Zadavatel</b>: {{ ticket.submitter_email|default:\"Neznámý\" }}<br>\r\n<b>Priorita</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stav</b>: {{ ticket.get_status }}<br>\r\n<b>Přiřazeno</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Prohlédnout online</a></b> nebo aktualizovat (nutné přihlášení)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Původní popis:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>", "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Dobrý den,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, přiřazený {{ ticket.assigned_to }}{% endif %} automaticky vyhrocen.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Fronta</b>: {{ queue.title }}<br>\r\n<b>Nadpis</b>: {{ ticket.title }}<br>\r\n<b>Otevřeno</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Zadavatel</b>: {{ ticket.submitter_email|default:\"Neznámý\" }}<br>\r\n<b>Priorita</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stav</b>: {{ ticket.get_status }}<br>\r\n<b>Přiřazeno</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Prohlédnout online</a></b> nebo aktualizovat (nutné přihlášení)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Původní popis:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
"heading" : "Ticket vyhrocen", "heading" : "Ticket vyhrocen",
"template_name" : "escalated_cc", "template_name" : "escalated_cc",
"subject" : "(Vyhroceno)", "subject" : "(Vyhroceno)",
"locale" : "cs", "locale" : "cs",
"plain_text" : "Dobrý den,\r\n\r\nTicket {{ ticket.title }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, přiřazený {{ ticket.assigned_to }}{% endif %} byl automaticky vyhrocen.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřený: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nProhlédnout online: {{ ticket.staff_url }} (nutné příhlášení)\r\n\r\nPůvodní popis byl:\r\n\r\n{{ ticket.description }}" "plain_text" : "Dobrý den,\r\n\r\nTicket {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, přiřazený {{ ticket.assigned_to }}{% endif %} byl automaticky vyhrocen.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřený: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nProhlédnout online: {{ ticket.staff_url }} (nutné příhlášení)\r\n\r\nPůvodní popis byl:\r\n\r\n{{ ticket.description }}"
}, },
"pk" : 134 "pk" : 134
}, },

4
helpdesk/lib.py
View File

@ -129,7 +129,7 @@ def text_is_spam(text, request):
def process_attachments(followup, attached_files): def process_attachments(followup, attached_files):
max_email_attachment_size = getattr(settings, 'MAX_EMAIL_ATTACHMENT_SIZE', 512000) max_email_attachment_size = getattr(settings, 'HELPDESK_MAX_EMAIL_ATTACHMENT_SIZE', 512000)
attachments = [] attachments = []
for attached in attached_files: for attached in attached_files:
@ -149,7 +149,7 @@ def process_attachments(followup, attached_files):
if attached.size < max_email_attachment_size: if attached.size < max_email_attachment_size:
# Only files smaller than 512kb (or as defined in # Only files smaller than 512kb (or as defined in
# settings.MAX_EMAIL_ATTACHMENT_SIZE) are sent via email. # settings.HELPDESK_MAX_EMAIL_ATTACHMENT_SIZE) are sent via email.
attachments.append([filename, att.file]) attachments.append([filename, att.file])
return attachments return attachments

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helpdesk/locale/fr/LC_MESSAGES/django.mo
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helpdesk/locale/fr/LC_MESSAGES/django.po
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3
helpdesk/models.py
View File

@ -1334,8 +1334,9 @@ class KBItem(models.Model):
return super(KBItem, self).save(*args, **kwargs) return super(KBItem, self).save(*args, **kwargs)
def _score(self): def _score(self):
""" Return a score out of 10 or Unrated if no votes """
if self.votes > 0: if self.votes > 0:
return int(self.recommendations / self.votes) return (self.recommendations / self.votes) * 10
else: else:
return _('Unrated') return _('Unrated')
score = property(_score) score = property(_score)

4
helpdesk/settings.py
View File

@ -121,6 +121,10 @@ if HELPDESK_EMAIL_SUBJECT_TEMPLATE.find("ticket.ticket") < 0:
# default fallback locale when queue locale not found # default fallback locale when queue locale not found
HELPDESK_EMAIL_FALLBACK_LOCALE = getattr(settings, 'HELPDESK_EMAIL_FALLBACK_LOCALE', 'en') HELPDESK_EMAIL_FALLBACK_LOCALE = getattr(settings, 'HELPDESK_EMAIL_FALLBACK_LOCALE', 'en')
# default maximum email attachment size, in bytes
# only attachments smaller than this size will be sent via email
HELPDESK_MAX_EMAIL_ATTACHMENT_SIZE = getattr(settings, 'HELPDESK_MAX_EMAIL_ATTACHMENT_SIZE', 512000)
######################################## ########################################
# options for staff.create_ticket view # # options for staff.create_ticket view #

9
helpdesk/templates/helpdesk/dashboard.html
View File

@ -24,18 +24,21 @@
{% if all_tickets_reported_by_current_user %} {% if all_tickets_reported_by_current_user %}
{% trans "All Tickets submitted by you" as ticket_list_caption %} {% trans "All Tickets submitted by you" as ticket_list_caption %}
{% include 'helpdesk/include/tickets.html' with ticket_list=all_tickets_reported_by_current_user ticket_list_empty_message="" %} {% trans "atrbcu_page" as page_var %}
{% include 'helpdesk/include/tickets.html' with ticket_list=all_tickets_reported_by_current_user ticket_list_empty_message="" page_var=page_var %}
{% endif %} {% endif %}
{% trans "Open Tickets assigned to you (you are working on this ticket)" as ticket_list_caption %} {% trans "Open Tickets assigned to you (you are working on this ticket)" as ticket_list_caption %}
{% trans "You have no tickets assigned to you." as no_assigned_tickets %} {% trans "You have no tickets assigned to you." as no_assigned_tickets %}
{% include 'helpdesk/include/tickets.html' with ticket_list=user_tickets ticket_list_empty_message=no_assigned_tickets %} {% trans "ut_page" as page_var %}
{% include 'helpdesk/include/tickets.html' with ticket_list=user_tickets ticket_list_empty_message=no_assigned_tickets page_var=page_var %}
{% include 'helpdesk/include/unassigned.html' %} {% include 'helpdesk/include/unassigned.html' %}
{% if user_tickets_closed_resolved %} {% if user_tickets_closed_resolved %}
{% trans "Closed & resolved Tickets you used to work on" as ticket_list_caption %} {% trans "Closed & resolved Tickets you used to work on" as ticket_list_caption %}
{% include 'helpdesk/include/tickets.html' with ticket_list=user_tickets_closed_resolved ticket_list_empty_message="" %} {% trans "utcr_page" as page_var %}
{% include 'helpdesk/include/tickets.html' with ticket_list=user_tickets_closed_resolved ticket_list_empty_message="" page_var=page_var %}
{% endif %} {% endif %}
{% endblock %} {% endblock %}

32
helpdesk/templates/helpdesk/include/tickets.html
View File

@ -1,5 +1,6 @@
{% load i18n humanize %} {% load i18n humanize %}
<<<<<<< HEAD
<!-- DataTables Example --> <!-- DataTables Example -->
<div class="card mb-3"> <div class="card mb-3">
<div class="card-header"> <div class="card-header">
@ -33,6 +34,37 @@
</tbody> </tbody>
</table> </table>
</div> </div>
<!-- /.table-responsive -->
{% if ticket_list.has_other_pages %}
<ul class="pagination">
<!-- if we aren't on page one, go back to start and go back one controls -->
{% if ticket_list.has_previous %}
<li><a href="?{{ page_var }}=1">&laquo;&laquo;</a></li>
<li><a href="?{{ page_var }}={{ ticket_list.previous_page_number }}">&laquo;</a></li>
{% else %}
<li class="disabled"><span>&laquo;&laquo;</span></li>
<li class="disabled"><span>&laquo;</span></li>
{% endif %}
<!-- other pages, set thresh to the number to show before and after active -->
{% with 5 as thresh %}
{% for i in ticket_list.paginator.page_range %}
{% if ticket_list.number == i %}
<li class="active"><span>{{ i }} <span class="sr-only">(current)</span></span></li>
{% elif i <= ticket_list.number|add:5 and i >= ticket_list.number|add:-5 %}
<li><a href="?{{ page_var }}={{ i }}">{{ i }}</a></li>
{% endif %}
{% endfor %}
{% endwith %}
<!-- if we aren't on the last page, go forward one and go to end controls -->
{% if ticket_list.has_next %}
<li><a href="?{{ page_var }}={{ ticket_list.next_page_number }}">&raquo;</a></li>
<li><a href="?{{ page_var }}={{ ticket_list.paginator.num_pages }}">&raquo;&raquo;</a></li>
{% else %}
<li class="disabled"><span>&raquo;</span></li>
<li class="disabled"><span>&raquo;&raquo;</span></li>
{% endif %}
</ul>
{% endif %}
</div> </div>
<div class="card-footer small text-muted">Listing {{ ticket_list|length }} ticket(s).</div> <div class="card-footer small text-muted">Listing {{ ticket_list|length }} ticket(s).</div>
</div> </div>

2
helpdesk/templates/helpdesk/ticket_list.html
View File

@ -6,8 +6,6 @@
{% block helpdesk_head %} {% block helpdesk_head %}
{% endblock %}
{% block h1_title %}Tickets {% block h1_title %}Tickets
{% if from_saved_query %} [{{ saved_query.title }}]{% endif %} {% if from_saved_query %} [{{ saved_query.title }}]{% endif %}

73
helpdesk/tests/test_get_email.py
View File

@ -205,6 +205,79 @@ class GetEmailParametricTemplate(object):
self.assertEqual(ticket2.title, test_email_subject) self.assertEqual(ticket2.title, test_email_subject)
self.assertEqual(ticket2.description, test_email_body) self.assertEqual(ticket2.description, test_email_body)
def test_commas_in_mail_headers(self):
"""Tests correctly decoding mail headers when a comma is encoded into
UTF-8. See bug report #832."""
# example email text from Django docs: https://docs.djangoproject.com/en/1.10/ref/unicode/
test_email_from = "Bernard-Bouissières, Benjamin <bbb@example.com>"
test_email_subject = "Commas in From lines"
test_email_body = "Testing commas in from email UTF-8."
test_email = "To: helpdesk@example.com\nFrom: " + test_email_from + "\nSubject: " + test_email_subject + "\n\n" + test_email_body
test_mail_len = len(test_email)
if self.socks:
from socks import ProxyConnectionError
with self.assertRaisesRegex(ProxyConnectionError, '%s:%s' % (unrouted_socks_server, unused_port)):
call_command('get_email')
else:
# Test local email reading
if self.method == 'local':
with mock.patch('helpdesk.management.commands.get_email.listdir') as mocked_listdir, \
mock.patch('helpdesk.management.commands.get_email.isfile') as mocked_isfile, \
mock.patch('builtins.open' if six.PY3 else '__builtin__.open', mock.mock_open(read_data=test_email)):
mocked_isfile.return_value = True
mocked_listdir.return_value = ['filename1', 'filename2']
call_command('get_email')
mocked_listdir.assert_called_with('/var/lib/mail/helpdesk/')
mocked_isfile.assert_any_call('/var/lib/mail/helpdesk/filename1')
mocked_isfile.assert_any_call('/var/lib/mail/helpdesk/filename2')
elif self.method == 'pop3':
# mock poplib.POP3's list and retr methods to provide responses as per RFC 1939
pop3_emails = {
'1': ("+OK", test_email.split('\n')),
'2': ("+OK", test_email.split('\n')),
}
pop3_mail_list = ("+OK 2 messages", ("1 %d" % test_mail_len, "2 %d" % test_mail_len))
mocked_poplib_server = mock.Mock()
mocked_poplib_server.list = mock.Mock(return_value=pop3_mail_list)
mocked_poplib_server.retr = mock.Mock(side_effect=lambda x: pop3_emails[x])
with mock.patch('helpdesk.management.commands.get_email.poplib', autospec=True) as mocked_poplib:
mocked_poplib.POP3 = mock.Mock(return_value=mocked_poplib_server)
call_command('get_email')
elif self.method == 'imap':
# mock imaplib.IMAP4's search and fetch methods with responses from RFC 3501
imap_emails = {
"1": ("OK", (("1", test_email),)),
"2": ("OK", (("2", test_email),)),
}
imap_mail_list = ("OK", ("1 2",))
mocked_imaplib_server = mock.Mock()
mocked_imaplib_server.search = mock.Mock(return_value=imap_mail_list)
# we ignore the second arg as the data item/mime-part is constant (RFC822)
mocked_imaplib_server.fetch = mock.Mock(side_effect=lambda x, _: imap_emails[x])
with mock.patch('helpdesk.management.commands.get_email.imaplib', autospec=True) as mocked_imaplib:
mocked_imaplib.IMAP4 = mock.Mock(return_value=mocked_imaplib_server)
call_command('get_email')
ticket1 = get_object_or_404(Ticket, pk=1)
self.assertEqual(ticket1.ticket_for_url, "QQ-%s" % ticket1.id)
self.assertEqual(ticket1.submitter_email, 'bbb@example.com')
self.assertEqual(ticket1.title, test_email_subject)
self.assertEqual(ticket1.description, test_email_body)
ticket2 = get_object_or_404(Ticket, pk=2)
self.assertEqual(ticket2.ticket_for_url, "QQ-%s" % ticket2.id)
self.assertEqual(ticket2.submitter_email, 'bbb@example.com')
self.assertEqual(ticket2.title, test_email_subject)
self.assertEqual(ticket2.description, test_email_body)
def test_read_email_with_template_tag(self): def test_read_email_with_template_tag(self):
"""Tests reading plain text emails from a queue and creating tickets, """Tests reading plain text emails from a queue and creating tickets,
except this time the email body contains a Django template tag. except this time the email body contains a Django template tag.

36
helpdesk/views/staff.py
View File

@ -16,6 +16,7 @@ from django.contrib.auth.decorators import user_passes_test
from django.contrib.contenttypes.models import ContentType from django.contrib.contenttypes.models import ContentType
from django.urls import reverse, reverse_lazy from django.urls import reverse, reverse_lazy
from django.core.exceptions import ValidationError, PermissionDenied from django.core.exceptions import ValidationError, PermissionDenied
from django.core.paginator import Paginator, EmptyPage, PageNotAnInteger
from django.db.models import Q from django.db.models import Q
from django.http import HttpResponseRedirect, Http404, HttpResponse, JsonResponse from django.http import HttpResponseRedirect, Http404, HttpResponse, JsonResponse
from django.shortcuts import render, get_object_or_404 from django.shortcuts import render, get_object_or_404
@ -157,6 +158,41 @@ def dashboard(request):
else: else:
where_clause = """WHERE q.id = t.queue_id""" where_clause = """WHERE q.id = t.queue_id"""
# get user assigned tickets page
paginator = Paginator(
tickets, tickets_per_page)
try:
tickets = paginator.page(user_tickets_page)
except PageNotAnInteger:
tickets = paginator.page(1)
except EmptyPage:
tickets = paginator.page(
paginator.num_pages)
# get user completed tickets page
paginator = Paginator(
tickets_closed_resolved, tickets_per_page)
try:
tickets_closed_resolved = paginator.page(
user_tickets_closed_resolved_page)
except PageNotAnInteger:
tickets_closed_resolved = paginator.page(1)
except EmptyPage:
tickets_closed_resolved = paginator.page(
paginator.num_pages)
# get user submitted tickets page
paginator = Paginator(
all_tickets_reported_by_current_user, tickets_per_page)
try:
all_tickets_reported_by_current_user = paginator.page(
all_tickets_reported_by_current_user_page)
except PageNotAnInteger:
all_tickets_reported_by_current_user = paginator.page(1)
except EmptyPage:
all_tickets_reported_by_current_user = paginator.page(
paginator.num_pages)
return render(request, 'helpdesk/dashboard.html', { return render(request, 'helpdesk/dashboard.html', {
'user_tickets': tickets, 'user_tickets': tickets,
'user_tickets_closed_resolved': tickets_closed_resolved, 'user_tickets_closed_resolved': tickets_closed_resolved,

2
setup.py
View File

@ -126,9 +126,9 @@ setup(
"Development Status :: 4 - Beta", "Development Status :: 4 - Beta",
"Programming Language :: Python", "Programming Language :: Python",
"Programming Language :: Python :: 3", "Programming Language :: Python :: 3",
"Programming Language :: Python :: 3.5",
"Programming Language :: Python :: 3.6", "Programming Language :: Python :: 3.6",
"Programming Language :: Python :: 3.7", "Programming Language :: Python :: 3.7",
"Programming Language :: Python :: 3.8",
"Framework :: Django", "Framework :: Django",
"Framework :: Django :: 2.0", "Framework :: Django :: 2.0",
"Framework :: Django :: 2.1", "Framework :: Django :: 2.1",